Job DescriptionJob DescriptionJob descriptionAt City Cave Spa, our mission is to give life back to humanity.
Our Wellness Advisors are not traditional front desk staff — they are guest experience leaders and sales-driven wellness guides. In this role, you’ll welcome guests, uncover their WHY, and confidently connect them to solutions that support their wellbeing long-term while contributing directly to the growth of the spa.
If you love people, thrive in a goal-oriented environment, and feel energized helping guests say yes to their wellness, this role is for you.
What You’ll Do
Be the warm, polished face of City Cave — ensuring every guest feels cared for from arrival to departureUncover each guest’s WHY and guide them to the right next step in their wellness journeyEducate guests on Float Therapy, Infrared Sauna, and Massage, and confidently recommend Intro Packs, Memberships, Rebookings, and EnhancementsWork toward clear performance expectations, including 30%+ conversion rates (40% stretch goal) for packages, memberships, and rebookings, including massageSupport spa growth through consistent follow-up, strong rebooking conversations, and enhancement educationInvite delighted guests to leave Google reviews, supporting City Cave’s reputation and community presenceMaintain a polished, guest-ready front desk and lounge environment at all timesContribute to growth initiatives including light social content capture, in-spa promotions, and local events What We’re Looking For
1+ year experience in a guest-facing role (spa, wellness, fitness, hospitality, or similar)Comfort with solution-based sales and performance goals (or strong potential to develop this skill)Confident, warm communication with the ability to build trust quicklyReliable, professional, detail-oriented, and accountableAvailability to work some morning, evenings and weekends (Friday–Monday required) shift rotations:.10:00am–4:00pm /4:00pm–9:00pm on weekdays & 9:00am–3:00pm/ 3:00pm–9:00pm weekends (position is part-time)Desire to grow with a high-performing, values-driven wellness brand
What We Offer
Free and discounted Float Therapy, Infrared Sauna, and MassageA supportive, high-performing team with clear expectations and coachingThe opportunity to be part of a brand redefining modern wellness
About City CaveCity Cave is a premium float therapy and wellness spa offering private infrared sauna, massage therapy, and float experiences. Our services include Floatation Therapy, Infrared Sauna, and a variety of Massage treatments—all designed to help guests restore, rebalance, and reconnect with their well-being.
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