Title: Handyman / Remodeling Technician | Tile, Drywall & Finish Craftsman | Residential Home Services
Location: Charlotte, NC. In-person, in clients' homes. JC service area is the older neighborhoods south of downtown Charlotte (Myers Park, Dilworth, Eastover, Cotswold, Foxcroft area).
Pay: $30 to $40 per hour. W-2. Full-time.
Benefits: Company van and gas card. Tools provided. Performance bonuses up to $10,000 annually. Year-end profit sharing. Flexible schedule.
About us
Joyce | Cline isn't a handyman company. We're a boutique home services firm that the families in Myers Park, Dilworth, and Eastover trust with the keys to their homes. We do everything from replacing a faucet to full bathroom refreshes — all under one team, one call, one standard. Our craftsmen are W-2 employees with company vans, and our clients ask for them by name. Most of our clients have been with us for years. They send their friends.
We're hiring our 5th and 6th craftsmen. Right now our crew leads with trim carpentry. We need to expand that skillbase — and we're looking for someone who leads with tile and drywall.
About the role
You'll be in clients' homes most days. Tile repairs, drywall patches, bathroom refreshes, plaster work, and the full JC punch list that follows every visit. You'll work alongside our Field Manager and a crew of craftsmen who each bring something different to the van. You get your own van, your own client relationships, and your own schedule. Within a year, the clients who've had your hands on their homes will be asking for you specifically.
JC is a full-service residential firm. You'll lead with tile and drywall — but you'll work the full catalog. We'll tell you what that catalog looks like in detail below.
What a Tuesday looks like
8:00 a.m. — You leave home in your JC van. Today is a half-day in Myers Park (three cracked shower tiles and a failing grout line around the pan) and a half-day in Dilworth (a drywall patch from a doorknob hole and a water-stain spot on the hallway ceiling from a leak that's already been fixed).8:30 a.m. — You greet Mrs. Calloway at the door. You walk the shower with her, show her what failed, explain what you'll do, and tell her honestly whether the rest of the tile needs attention. You get to work.12:00 p.m. — You log the morning in Jobber: photos before, photos after, notes, time. You drive to Dilworth.12:30 p.m. — Lunch. We don't expect you to skip it.1:00 p.m. — The Dilworth ceiling is wetter than the photos showed. You text the Field Manager before you cut. He makes the call on the follow-up scope and routes it. You patch what's patchable and document the rest.4:30 p.m. — You wrap, clean up, log, and head home. The van comes home with you.5:00 p.m. — You're off. No on-call.What you'll own
Quality of the work. You hold the standard that built JC's reputation. B-minus is unacceptable.Client relationships. You make the homeowner feel taken care of, every single visit.Documentation. Every job logged in Jobber with photos, notes, and time.Your van. You keep it clean and stocked. It's a rolling billboard.Coordination. You communicate up to the Field Manager and across to the office team when something changes.The full J|C service catalog
This is everything our craftsmen work on. You'll be strong in tile and drywall. You'll be capable across the rest. We're not looking for a specialist who can only run one lane.
Interior repairs & maintenance
Tile installation, repair & grout restoration — floors, walls, showers, backsplashesDrywall installation, repair & ceiling workPlaster repairHardwood floor repair & subfloor workInterior painting & touch-ups, cabinet paintingTrim, molding, crown, casing & baseboard carpentryDoor installation, repair & adjustmentWindow repairHardware, fixture & accessory installationLight electrical — outlets, switches, GFCI, ceiling fans, light fixturesPlumbing fixtures — faucets, p-traps, supply lines, toilets, sinksCaulking & sealing throughoutRefresh & renovation projects
Bathroom refresh & small renovationCloset systems & custom storageLaundry room refreshHome office built-ins & bookcasesMudroom & drop zone creationGarage refresh & organizationExterior repairs
Exterior wood rot — soffit, fascia, siding, exterior trimDeck repair & structural assessmentFence repair & gate hardwareGutter repair & replacementMasonry & concrete repairYard drainage solutionsWho you are
Tile and drywall are your primary trades. You've been doing tile for years. You set it right the first time, your grout lines are clean, and you know how to read a substrate before you commit. Drywall repair and finish work — you can tape, mud, feather, and match a texture without the homeowner knowing anything happened.You're a finisher. Cuts are clean. Caulk lines are straight. You take it personally when something is off, and you fix it before anyone else has to see it.Five-plus years preferred in residential tile, drywall, and general home repair. You should be able to run the full catalog above without coaching on the basics.You can hold a real conversation with a Myers Park homeowner about their bathroom renovation plans, their timeline, and their budget. You don't disappear into the work.You're honest about scope. You tell the Field Manager when something is bigger than it looked. You don't guess when you should ask.You show up clean, on time, and presentable. The van is washed. The shirt is tucked.You're tech-forward. Comfortable with Jobber for logging, Discord for team communication, and photos as the documentation standard. We are not a paper-and-clipboard shop.What you'll bring
Personal hand tools — tile tools, drywall tools, and general trade kit (we provide major equipment)Clean driving record (you'll be driving a company van)Reliable transportation to our daily start pointWillingness to undergo a background check (Checkr)What we don't want
Three filters to save us both time.
Big-box mindset. If your career has been in high-volume production work where the standard was "get in, get it done, get to the next job," your reflexes will fight us. We don't move that way. Our clients can tell the difference between speed and care.Loners who don't talk to clients. Half this job is the relationship. A Myers Park homeowner is not a job site — it's someone's home, and they're trusting you in it. If you'd rather just be left alone with the work, we're not the right fit.Pickup-truck attitude. No negativity, no excuses, no diva behavior. Our craftsmen lift each other up. The crew we're building doesn't have room for someone who drags it down.Growth path
Field Manager is the next step. The right craftsman grows into a Field Manager role within 18 to 24 months — leading a crew of 3 to 6, walking properties with homeowners, coaching craftsmen up, and earning a salaried comp profile. We promote from within whenever we can. Our current Field Manager started on the tools.
What we offer
$30 to $40 per hour, W-2, full-time100% of tips — yours, always. Clients tip. You keep every dollar.Up to $10,000 in annual bonus potential — review incentives, client satisfaction bonuses, and year-end profit sharing tied to company performance and your individual results. Strong performers earn real money above the hourly rate.Company van and gas card — comes home with you every nightTools provided for major items; bring your own trade kitFlexible scheduling — ask off when you need it; you're paid for the hours you workNo nights, no weekends in the standard cadenceDirect access to founders. No corporate layer.A real path to Field ManagerHiring process
Eight stages. Yes, that's a lot. It's deliberate. We're a relationship-first company and we hire that way. Expect: application review, soft introduction call, CliftonStrengths Top 5 assessment, an in-depth craft and client presence interview, a full competency interview, a conversation with our Field Manager, two reference calls with prior supervisors, then offer. Plan for two to three weeks total.
Apply
Submit your resume and photos of your tile and drywall work. Shower surrounds, bathroom floors, accent walls, drywall patches — anything you're proud of. We look at every photo. We read every word.
Joyce | Cline Home Services, Charlotte, NC
Company DescriptionJoyce | Cline Home Services is a boutique home repair and maintenance firm based in Charlotte, North Carolina. We serve the older, established neighborhoods just south of downtown including Myers Park, Dilworth, Eastover, and Cotswold. Our clients are wealthy boomers in 5,000 square foot historic homes and young professional families chasing kids around. Most of our clients have been with us for years.Title: Office Manager / Operations Coordinator | Home Services
Location: Remote (Charlotte, NC Metro). Coordinating field operations in Charlotte, NC.
Pay: $25 to $35 per hour base, dependent on experience. W-2. Full-time. Quarterly performance bonus tied to operational KPIs (up to $16,600 annually).
Benefits: Equipment provided (laptop, headset, Jobber and GoHighLevel licenses). No nights, no weekends in the standard cadence.
About us
Joyce | Cline isn't a handyman company. We're a boutique home services firm that the families in Myers Park, Dilworth, Eastover, and SouthPark trust with the keys to their homes. We do everything from a leaky faucet to a full interior renovation punch list. Most of our clients have been with us for years. They send their friends. Our craftsmen are W-2 employees with company vans, and our clients ask for them by name.
We're not posting this job because we need a warm body to check boxes. We're posting it because we're building something — and we need the right person to run the operational center of it. The right person will have real ownership, real impact, and a real path upward. The wrong person will last about 90 days.
Much of the day-to-day administrative work — data entry, confirmations, routine follow-ups — gets done by a global Ops Assistant who reports to you. You are the manager. You set the standard. You make the calls.
What you'll own
The field schedule. Every craftsman, every visit, every day. You build it, you protect it, and when it breaks — because it will — you fix it before anyone notices.Real-time dispatch decisions. A craftsman texts at 10:43 a.m. that the homeowner added scope. You decide: re-quote, absorb, or push to tomorrow. You make that call. You log it. You move on.Client escalations. When a client is unhappy, you take the call before it reaches the founders. You own the conversation, de-escalate without throwing your team under the bus, and close the loop.Field-to-office handoffs. Photos in, notes out. Estimates assembled and reviewed before they go to the client. The field crew shows up prepared because you made sure of it.The Ops Assistant. Reports to you functionally. You set the standard, give feedback, and grow their capability. This is a management role, not a solo contributor role.The systems. You notice when a manual process should become a workflow. You don't wait to be asked — you build the fix and show us what changed.KPI ownership. Response time, scheduling accuracy, on-time completion, client retention. You know your numbers. You flag problems before they become patterns.
What a Tuesday looks like
Who you are
Bonus points if you have
Direct Jobber experience as an operator (not just a user)GoHighLevel automation experienceBackground in EOS / Traction or another structured ops frameworkPrior team-lead or coordinator experience with 1–3 direct reportsQuickBooks or basic bookkeeping familiarityExperience with AI tools in an ops context (Claude, ChatGPT, Zapier AI, etc.)
What we don't want
Three filters to save us both time.
Growth path
Ops Manager is the next step. Within 18–24 months, the right person grows into an Ops Manager role as Joyce | Cline opens additional regions. We promote from within whenever we can. We also compensate at the level that makes staying easy.
What we offer
$25–$35/hr base (dependent on experience) + quarterly performance bonus (up to $16,600 annually)Equipment provided (laptop, headset, Jobber and GoHighLevel licenses)No nights, no weekends in the standard cadenceTech-forward, AI-friendly workplace — we use Claude, Discord, and a custom-built ops dashboardDirect access to founders. No corporate layer.A real path to Ops Manager as JC expands to additional regions
Hiring process
Eight stages. Yes, that's deliberate. We're a relationship-first company and we hire that way. Expect: application review with a written judgment question, soft introduction call, CliftonStrengths assessment, 90-minute take-home skills test focused on dispatch and escalation scenarios, in-depth STAR interview, a 30-minute interview with our current Ops Coordinator, two reference calls with direct supervisors, then offer. Plan for three to five weeks total.
Apply
Submit your resume. In your cover note, tell us about one judgment call you made under time pressure in a prior role. What did you decide, why did you decide it, and what happened? Be specific. We read every word.
Joyce | Cline Home Services, Charlotte, NC
Company DescriptionJoyce | Cline Home Services is a boutique home repair and maintenance firm based in Charlotte, North Carolina. We serve the older, established neighborhoods just south of downtown including Myers Park, Dilworth, Eastover, and Cotswold. Our clients are wealthy boomers in 5,000 square foot historic homes and young professional families chasing kids around. Most of our clients have been with us for years.Title: Field Manager | Residential Home Services (Charlotte, NC)
Location: Charlotte, NC. In the field, in clients' homes, with your crew. JC service area is the older neighborhoods just south of downtown Charlotte (Myers Park, Dilworth, Eastover, Cotswold, Foxcroft area).
Pay: $60,000 to $75,000 base + quarterly bonus up to $10,000/year tied to crew quality, assessment performance, process compliance, and crew retention. W-2. Full-time.
Benefits: Company truck and gas card. Tools provided. Quarterly performance bonus up to $10,000/year.
About us
Joyce | Cline isn't a handyman company. We're a boutique home services firm that the families in Myers Park, Dilworth, and Eastover trust with the keys to their homes. We do everything from changing the batteries in smoke detectors to small renovation work. Our craftsmen are W-2 employees with company vans, and our clients ask for them by name. Most of our clients have been with us for years. They send their friends.
We're hiring our second Field Manager.
About the role
You'll lead a crew of 3 to 6 Field Craftsmen. You walk new properties with homeowners, scope the work, and shape the assessment. You ride along with newer craftsmen, set the standard, and coach them up. You handle the field-side problems that come up mid-visit — the scope changes, the materials gaps, the homeowner who suddenly has a fourth item on the punch list. You report to the Ops Manager and work alongside our existing Field Manager, our Ops Coordinator, and our office team.
How this role starts — a proving period, not just an orientation.
The FM chair is earned, not handed out on Day 1. Your first 30 to 60 days, you work as a Field Craftsman on the crew — full schedule, real jobs, in clients' homes. This is where you prove your tradecraft, your documentation discipline, and how you carry yourself on a jobsite before you lead it. You are paid at the Field Manager rate from Day 1.
If you clear the bar — and the right person will — you move into a Field Manager split for about 30 days working alongside our existing FM, then take the full role. The craftsmen on your future crew will know you did the same work they're doing. That matters.
You will not be alone. You will be respected.
What a Tuesday looks like
Assessment days are the core of this role. You will typically run 4 assessments per day, each one a property walk with a homeowner, followed by a written estimate you build and submit before end of day.
7:00 a.m. — You review the day's schedule in Jobber with your crew. Four craftsmen, six jobs across three neighborhoods. You answer the two questions someone has.8:00 a.m. — Assessment 1, Dilworth. You walk the property, listen, scope, and take notes. The homeowner has a six-item list. You work through all of it.9:30 a.m. — Assessment 2, Myers Park. New client, referred by a neighbor. You scope two bathrooms and a punch list. You give her a honest read on timeline before you leave.11:00 a.m. — You stop in on the Eastover crew. One of the craftsmen is two months in. You watch him do a trim cut, offer a small suggestion, and move on.11:30 a.m. — Discord pings. A craftsman in Dilworth says the homeowner just added scope. You call the homeowner, set expectations, log the change in Jobber, and move on.12:00 p.m. — Assessment 3, Cotswold. Quick one — two items, clear scope. Twenty-five minutes.1:30 p.m. — Assessment 4, Eastover. The homeowner isn't sure what she wants yet. You ask the right questions, scope what you can, and set expectations on the rest.2:30 p.m. — You build all four written estimates in Jobber and send them to the Ops Coordinator before 3:00.3:00 p.m. — Weekly field-leadership check-in with the other Field Manager and the Ops Manager. You bring two things: the crew's quality trend and one process recommendation.4:30 p.m. — You drop in on the second crew, review work, and head home.5:00 p.m. — You're off. No on-call.What you'll own
Quality in the field. You set and hold the standard. B+ is unacceptable.Assessments and written estimates. You walk approximately 4 properties per day, scope the work with the homeowner, and produce a written estimate for each one before end of day. Honest, accurate, and held to the JC voice. The estimate is yours from walkthrough to submission.Crew development. You ride along with new craftsmen, coach craftsmen who are slipping, and grow the ones who are ready for more.Real-time judgment calls. Scope changes, material gaps, homeowner curveballs. You decide.Process discipline. Jobber logs, photos, notes, time. You hold the crew to the standard you're held to.Hiring input. You sit in on craftsman interviews for your crew.Who you are
You have 10 plus years in the trades. Trim carpentry, finish work, small bath and kitchen punch lists, drywall, paint, doors, hardware. You can do every task in the JC catalog and you've trained people on most of them.You've led a crew before. Foreman, lead carpenter, project leader, crew chief. Whatever the title, you've owned other people's work, not just your own.You can walk into a Myers Park home with a wealthy boomer and have her end the conversation feeling like she called the right company.You scope honestly. You don't pad. You don't underbid. You estimate what the work actually requires.You give feedback to craftsmen who report to you, and you don't avoid the hard conversations. You don't yell. You don't shame. You coach.You document in the system every time. You don't shortcut the photos.You're tech-forward enough to use Discord, Jobber, and a phone-based ops dashboard. We are not a paper-and-clipboard shop.Bonus points if you have
Prior experience scoping work for a high-end residential clienteleDirect Jobber experience as a field-side userBackground in EOS (Entrepreneurial Operating System), Traction, or another structured ops frameworkBilingual Spanish (useful but not required for crew communication)Prior experience training trades apprentices or running a small crewWhat we don't want
Three filters to save us both time.
Volume contractors. If your career has been in big-box production work where the metric was houses per week, your reflexes will fight us. We don't move that way.Old-school yellers. If you lead by intimidation, you won't last here. Our crew is salaried, professional, and treated like adults.Tradesmen who hate paperwork. Our system is non-negotiable. If you'd rather just do the work and skip the logs, we're not for you.Growth path
Ops Manager is the next step. As J|C opens additional regions, we will need more leadership at the operations level. The right Field Manager grows into running a regional ops team. We promote from within whenever we can.
What we offer
$60,000 to $75,000 base, W-2, full-timeQuarterly performance bonus up to $10,000/year (crew quality, assessment close rate, process compliance, crew retention)Company truck and gas cardTools provided for major itemsNo nights, no weekends in the standard cadenceDirect access to founders. No corporate layer.A real path to Ops Manager as we grow into new regionsHiring process
Eight stages. Yes, that's a lot. It's deliberate. We're a relationship-first company and we hire that way. Expect: application review, soft introduction call, CliftonStrengths Top 5 assessment, in-person trade demonstration plus a client assessment roleplay plus a written coaching exercise, in-depth interview, ride-along day with our existing Field Manager, two reference calls with prior supervisors, then offer. Plan for three to five weeks total.
Apply
Submit your resume and a few photos of finish work you're proud of. In your cover note, tell us about one craftsman you developed who became better than you expected. Not what they did — what you did. We read every word.
Joyce | Cline Home Services | Charlotte, NC
Company DescriptionJoyce | Cline Home Services is a boutique home repair and maintenance firm based in Charlotte, North Carolina. We serve the older, established neighborhoods just south of downtown including Myers Park, Dilworth, Eastover, and Cotswold. Our clients are wealthy boomers in 5,000 square foot historic homes and young professional families chasing kids around. Most of our clients have been with us for years.