Organizational Description
Journey's End Refugee Services, Inc. is an equal opportunity employer and is committed to hiring the most qualified candidates without regard to race, religion, color, national origin, citizenship, age, sex, gender identity, sexual orientation, marital status, or any other characteristic protected by law.
Journey’s End Refugee Services, Inc. is a leading refugee resettlement and immigration services provider in the Western New York region. The organization supports newly arriving refugees in achieving self-sufficiency through employment, education, and community integration, helping individuals and families build stable and independent lives.
Job Description
The Communications and Donor Stewardship Manager is responsible for elevating the public presence and community impact of Journey’s End Refugee Services through strategic communications, storytelling, donor engagement, and outreach initiatives. This role leads the development and execution of external communications, social media strategy, digital content, and promotional campaigns, while strengthening relationships with donors, volunteers, partners, and the broader community.
The ideal candidate is creative, highly organized, and mission-driven, with a passion for using communications as a tool for advocacy, community engagement, and promoting a culture of welcome.
Essential Responsibilities
Communications & Public Relations
Develop, implement, and manage a comprehensive communications strategy that promotes the mission, programs, and impact of Journey’s EndDraft and distribute press releases, newsletters, the annual report, email communications, and promotional materialsEnsure consistent messaging and brand alignment across all platforms and communications channelsSupport media relations, including responding to inquiries and coordinating public information requestsLead storytelling efforts that highlight client success, volunteer experiences, and community partnershipsSocial Media & Digital Content
Manage and maintain all agency social media platforms, including content planning and executionCreate engaging, mission-driven content (graphics, photography, video, and written posts)Monitor engagement and analyze social media performance to optimize content strategyOversee website updates and digital communications to ensure timely and accurate informationLeverage digital tools to expand audience reach and community engagementVideo Production & Visual Storytelling
Plan, produce, and edit short-form video content for campaigns, events, donor outreach, and educational useCapture photos and videos at agency events, programs, and community activitiesMaintain organized digital media archives and manage photo/video permissions and releasesDonor Stewardship & Fundraising Support
Partner with the Senior Director of Advancement to develop and execute donor communication and stewardship strategiesSupport donor engagement efforts, including acknowledgments, impact reporting, and personalized outreachContribute to fundraising campaigns, annual appeals, and special initiativesCoordinate donor recognition efforts and engagement opportunitiesRepresent Journey’s End at community events and outreach activities as neededQualifications
Bachelor’s degree in Communications, Marketing, Public Relations, Nonprofit Management, or a related field preferred3–5 years of professional experience in communications, digital marketing, nonprofit engagement, or a related fieldDemonstrated experience in social media management and digital content creationStrong written communication and public speaking skillsExcellent organizational skills with the ability to manage multiple priorities independently in a fast-paced environmentHigh level of initiative, attention to detail, and follow-through on tasksExperience with community outreach and nonprofit work strongly preferredUnderstanding of and commitment to the mission of Journey’s End Refugee ServicesProficiency in Microsoft Office Suite; experience with databases or CRM systems preferredValid driver’s license and access to an insured vehicleAbility to occasionally lift up to 25 poundsPreferred Skills
Experience with Canva, Adobe Creative Suite, or similar design toolsFamiliarity with email marketing platforms (e.g., Mailchimp, Constant Contact) and website content management systemsStrong storytelling abilities and creative content development skillsAbility to collaborate effectively within a team-oriented, mission-driven environmentFlexibility, creativity, and strong interpersonal skillsWork Environment
This position requires occasional evening and weekend hours for special events, fundraising initiatives, and community outreach activities. A flexible schedule is available. Local travel within the Western New York region is expected.
Read LessJourney’s End Refugee Services
Position Title: Supervising Attorney – Main Street Buffalo Office
Supervisor: Director of Immigration Legal Services
Status: Full-time, salary, exempt professional
Organizational Description:
Journey's End Refugee Services is an equal opportunity employer and seeks to employ the best-qualified personnel without regard to race, religion, color, national origin, citizenship, age, sex, gender identity, marital status, or any other reason prohibited by law.
Journey’s End Refugee Services is a refugee resettlement and immigration services provider for the Western New York Region. We are a community-based organization with the mission of providing refugees and immigrants with the resources and support they need to become successful, active and contributing members of our shared community. The Immigration Legal Services (ILS) Program offers immigration legal services to immigrant New Yorkers in need, including representation on matters before U.S. Citizenship & Immigration Services (USCIS) and Buffalo Immigration Court.
Job Description:
Reporting to the Director of Immigration Legal Services, the Supervising Attorney will assist in the management and development of the Immigration and Legal Services Program that offers full-scale holistic immigration representation to low-income refugees, asylees and other vulnerable immigrant populations. This role combines direct legal representation in complex immigration cases with staff supervision, program development, and community engagement. The Supervising Attorney will play a key role in ensuring the delivery of high-quality legal services while supporting the professional growth of the ILS team.
The position will be based out of Buffalo, NY.
Primary Responsibilities:
Assist Director of ILS with overseeing the daily operations of the Immigration Legal Services (ILS) Program at the Main Street, Buffalo, NY office.Supervise, train, and mentor Senior Attorneys, Staff Attorneys, DOJ Representatives, paralegals and other support staff, ensuring personnel needs are met in coordination with Human Resources, and fostering positive and productive working relationships.Provide direct representation in complex affirmative and defensive immigration matters.Collaborate with the Director of ILS and other senior department staff on policy development, data collection, and process improvements aligned with agency goals.Develop and maintain community partnerships and participate in local and statewide initiatives that advance the mission of the ILS program and benefit its clients.Facilitate relationships with community partners and stakeholders in the region to create opportunities for program development and enhance agency visibility.Represent and promote Journey’s End in the community, including participation in Journey’s End–sponsored eventsOther duties as assigned.Qualifications:
Admission to practice law in any U.S. state or territory.Minimum of three years’ experience practicing immigration law, with demonstrated experience in both affirmative and defensive representation.Demonstrated ability to mentor, train, supervise, and support the professional development of a dynamic team of talented and dedicated individuals.· Excellent written, verbal, and interpersonal communication skills.
· Ability to travel to Journey’s End satellite offices as needed.
Read Less