Job DescriptionJob Description
Scope of Work:
Joseph's is seeking a Customer Service Representative who will be responsible for providing an outstanding level of customer service and satisfaction to consumers of Joseph's Bakery bread products. This individual will possess a high level of interpersonal skills, have a strong attention to detail and the ability to think ahead and prioritize tasks. If you enjoy the pace of a growing company and are excited by the prospect of acting as an internal resource and collaborator with Sales, Marketing, Quality Assurance and Operations, please apply.
Job Description & Responsibilities:
Customer Service SupportLead on intake and responses to consumer inquiries via phone, email, and chat via ZenDesk platform.Reply to inquiries in a manner which supports company policies and reflects the brand voice.Assist with monthly customer service report Contribute to monthly team meeting to cover monthly reporting of trends, issues & improvements. Identify and contribute to ongoing process improvement including FAQ creation / refinement.Additional duties as needed by business demands.
Qualifications:
At least 2 years experience in a customer service role preferably working with consumers (B2C).Proficiency with Microsoft Office including Outlook, Word and Excel.Prior experience with ZenDesk and e-commerce.Strong communication skills including oral and written formats that are audience appropriate.Enthusiasm and passion for customer service which includes active listening abilities, empathy, patience, and an overall positive approach.Focus on problem solving and taking responsibility for resolving issues with accuracy and attention to detail.Ability to work collaboratively and independently in a team environment under tight deadlines.Ability to respond to time sensitive requests and juggle multiple projects.Acts with integrity in processes, relationships, and communications.Interest in and working knowledge of the food industry.
Job Location: Lawrence, MA
Position type: Full time
Relocation: Local candidates only (no relocation)
About Joseph's
Founded by Joseph Boghos, Joseph's Bakery started manufacturing Pita bread in a small local bakery in Lowell, Massachusetts in 1972. Driven by the growing demand for our fresh, delicious Pita, and by a dedication to quality and service, Joseph's built a foundation for continuing growth throughout New England and beyond.
Today, Joseph's is still a family-run company, now led by the third generation of the Boghos family. We are nationally known for our delicious baked goods including: Pita Bread, Lavash, and Wraps.
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