A counterperson in an HVAC/R wholesaling company sells parts, accessories, supplies, etc., to customers such as dealers, contractors, service firms and industrial accounts, who come into the store. This requires the use of a computer in many instances. The counter person also takes orders over the phone or fax, recommends and advises customers regarding their needs.
Job Responsibilities:
Greet customers courteously; determines their needs, and sells merchandise or supplies; completes sales.Takes phone/fax orders, making recommendations and suggestions of substitute or related items where necessary.Maintains catalog and printed price sheets in an orderly manner.Prints up customers' orders, ascertains proper price classifications, may extend prices for quantity and compute sales ticket.May accept cash, make change, or refer customer to a payment desk.Stocks shelves with merchandise.Maintains good housekeeping; keeps counter and store area neat and orderly.Fills sales orders.May relay telephone and fax orders to different departments to fill special requests.Loads merchandise into a customer's vehicle.Maintains good records on lost sales.Assists in taking inventory, and displaysAccepts returned good for credit.May have the authority to re-order merchandise within established limitsAssists in unloading and unpacking of incoming stock, routing deliveries, or packing orders. Checks packing slips, prices and quantities.Advises sales people of customer opportunities; assists buyer with purchasing and inventory problems.Performs various clerical work; for example, sending warranty reports to manufacturers, preparing price quotations, filing, labeling, storing stock, pricing bills, allowing return goods credit.Attends sales, tech training, and general company meetings.Understands company policies, terms and product warranties.Job Requirements:
Superior customer service skillsHigh school diploma, GED, or equivalent training, experienceInitiative to take on new responsibilities and learn new thingsStrong computer skillsHonesty and strong work ethicPreferred:
2 years experience in HVAC/R industry or equivalent training2 years experience as Sales Associate in wholesale or similar industry Read LessThe primary responsibilities of this position are to grow revenue and gross margin in the assigned territory consistent with agreed upon objectives, while developing new customers and improving relationships with existing customers.
Job duties include:
Achieve overall annual sales and gross margin goals in the assigned territory through the expansion of existing accounts and establishing new accounts. Primary markets are HVAC/R residential/commercial contractors and industrial/institutional MRO.Develop a territory plan and periodically update it to reflect changes.Develop an account plan for key initiatives in top accounts including account potential, short and long term objectives and specific actions planned to achieve them.Maintain an up-to-date sales funnel and business forecast as requested by management.Participate in industry boards and associations.Conduct effective business oriented discussions at the senior management level with assigned customers communicating the added value of Johnstone Supply.Develop partnership agreements using a framework provided by management.Find and qualify new prospects with an emphasis on prospects and customers that have the potential to be "a" or "b" level accountsProvide outstanding follow-up to customers and establish an appropriate call frequency for assigned accounts.Enhance Johnstone Supply relationships and image with existing customers.Spend in excess of 80% of the time in the field pro-actively developing business.Utilize a systematic selling process (Sandler)Job requirements include:
2 years of college (bachelor's degree preferred) or equivalent work experience3 years+ of successful sales experience in a business to business environment in a technical/distribution related industry (preferably HVAC).Successful experience with cold calling Read LessThe Assistant Branch Manager is a developmental role designed to prepare a Counter Sales Associate for branch leadership responsibilities. The role focuses on assisting the Branch Manager in daily operations, team management, customer service, and achieving store goals. The Assistant Branch Manager will learn the skills necessary to excel as a future Branch Manager while upholding the company's Core Values: Make the Team Better, Make It Happen, and Make Their Day.
Essential Job Results and ResponsibilitiesTeam Management
Assist in Supervising Team Operations: Support the Branch Manager in overseeing counter sales, warehouse, and delivery staff.Training and Development: Participate in onboarding and training team members to ensure they meet performance standards and understand company policies and procedures.Goal Setting: Help communicate team and individual goals, and work alongside the Branch Manager to track progress and provide feedback.Safety and Compliance: Promote a safe working environment by ensuring compliance with OSHA, Worker's Compensation, and company safety procedures.Business Management and Financial Success
Inventory Management: Assist in maintaining accurate inventory levels, ensuring timely cycle counts, and reducing discrepancies.Operational Support: Support order fulfillment, receiving, and delivery operations to meet customer expectations.Financial Responsibilities: Learn and support processes for cash handling, daily reconciliations, and bank deposits.Process Improvement: Identify and recommend opportunities to enhance operational efficiency and reduce costs.Customer Sales and Service
Customer Interaction: Provide exemplary service at the counter and over the phone, ensuring customer needs are met promptly and professionally.Support Sales Growth: Assist in implementing sales promotions, suggestive selling techniques, and maintaining showroom displays to maximize revenue.Customer Relationship Management: Develop rapport with customers and support the Branch Manager in managing key accounts.Complaint Resolution: Handle escalated customer complaints with professionalism, balancing customer satisfaction with company guidelines.Leadership Development
Leadership by Example: Model company Core Values and inspire team members to meet performance and service expectations.Learn Key Metrics: Gain a thorough understanding of Key Performance Indicators (KPIs) and contribute to achieving branch performance goals.One-on-One Development: Participate in regular coaching sessions with the Branch Manager to prepare for future leadership roles.Qualifications
Education and Experience
Required: High School Diploma or GED.Preferred: 2+ years of experience in counter sales, warehouse, or delivery operations within a wholesale or HVACR environment.Skills and Abilities
Strong communication and interpersonal skills.Problem-solving abilities and attention to detail.Proficiency with computers, including Microsoft Excel, Word, and ERP systems.Ability to prioritize tasks and manage time effectively.Willingness to learn financial management, inventory control, and team leadership.Physical Demands and Work Environment
Ability to stand, walk, and lift up to 50 pounds regularly.Combination of office, warehouse, and customer-facing environments.Expected Work Behaviors
Maintain a professional appearance and demeanor.Demonstrate integrity and ethical decision-making.Continuously seek opportunities to improve processes, the team, and the customer experience.Core Values Alignment
Make the Team Better: Collaborate, support teammates, and contribute to a positive team culture.Make It Happen: Take initiative and demonstrate a strong work ethic to achieve goals.Make Their Day: Provide exceptional service to customers and team members, ensuring satisfaction at every touchpoint.Career Path
The Assistant Branch Manager role is a stepping stone to becoming a Branch Manager. The position provides structured development opportunities, mentorship, and real-world experience in leadership and operations management.
Read LessJohnstone Supply | The Huestis-Meyers Group is part of the largest national HVAC cooperative. This provides the backing of over 380 locations, but the focus and determination of local ownership.
A counterperson in an HVAC/R wholesaling company sells parts, accessories, supplies, etc., to customers such as dealers, contractors, service firms and industrial accounts, who come into the store. This requires the use of a computer in many instances. The counter person also takes orders over the phone or fax, recommends and advises customers regarding their needs.
Specific Duties and Responsibilities:
Must speak Cantonese, Mandarin or ChineseMust have 2 years of HVAC/R ExperienceGreet customers courteously; determines their needs, and sells merchandise or supplies; completes sales.Takes phone/fax orders, making recommendations and suggestions of substitute or related items where necessary.Maintains catalog and printed price sheets in an orderly manner.Prints up customers' orders, ascertains proper price classifications, may extend prices for quantity and compute sales ticket.May accept cash, make change, or refer customer to a payment desk.Stocks shelves with merchandise.Maintains good housekeeping; keeps counter and store area neat and orderly.Fills sales orders.May relay telephone and fax orders to different departments to fill special requests.Loads merchandise into a customer's vehicle.Maintains good records on lost sales.Assists in taking inventory.Accepts returned good for credit.May have the authority to re-order merchandise within established limitsAssists in unloading and unpacking of incoming stock, routing deliveries, or packing orders. Checks packing slips, prices and quantities.Advises sales people of customer opportunities; assists buyer with purchasing and inventory problems.Performs various clerical work; for example, sending warranty reports to manufacturers, preparing price quotations, filing, labeling, storing stock, pricing bills, allowing return goods credit.Assists in displays.Attends sales, tech training, and general company meetings.Understands company policies, terms and product warranties.Counter Person - specialized in inside sales - knows the product - knows what is in stock - knows where everything is located - plays a vital part in keeping the HVAC/R inventory operating - helps the firm make a profit - solves parts and/or service problems for customers - makes "friends" for the company and builds customer relations - innovative - plans new displays - suggest related service items - sell to customers (some of which you know have a need for more and better equipment, tools and supplies, and are receptive to new products and ideas.)
Remember: - to many customers "you are the company." - every work day gives you an opportunity to increase your knowledge - your knowledge helps to solve problems and builds respect for your ability
Benefits:
Blue Cross Blue Shield Health Insurance (after 90 days)Vision, dental and other ancillary programs through Mutual of Omaha (after 90 days)Employer Sponsored Life Insurance ($50,000) (after 90 days)Employer sponsored Long Term Disability6 Paid HolidaysUp to 15 days vacation and sick time (after 90 days)401k Plan (3% 100% match, 4-5% 50% match)Johnstone University online trainingJohnstone University off-site training Read LessThe primary responsibilities of this position are to grow revenue and gross margin in the assigned territory consistent with agreed upon objectives, while developing new customers and improving relationships with existing customers.
Job DutiesAchieve overall annual sales and gross margin goals in the assigned territory through the expansion of existing accounts and establishing new accounts. Primary markets are HVAC/R residential/commercial contractors and industrial/institutional MRO.Develop a territory plan and periodically update it to reflect changes.Develop an account plan for key initiatives in top accounts including account potential, short and long term objectives and specific actions planned to achieve them.Maintain an up-to-date sales funnel and business forecast as requested by management.Participate in industry boards and associations.Conduct effective business oriented discussions at the senior management level with assigned customers communicating the added value of Johnstone Supply.Develop partnership agreements using a framework provided by management.Find and qualify new prospects with an emphasis on prospects and customers that have the potential to be "a" or "b" level accountsProvide outstanding follow-up to customers and establish an appropriate call frequency for assigned accounts.Enhance Johnstone Supply relationships and image with existing customers.Spend in excess of 80% of the time in the field pro-actively developing business.Utilize a systematic selling process (Sandler)Job Requirements2 years of college (bachelor's degree preferred) or equivalent work experience3 years+ of successful sales experience in a business to business environment in a technical/distribution related industry (preferably HVAC).Successful experience with cold calling Read Less