Job DescriptionJob DescriptionDescription:Under the direction of the Platforms Lead this position builds wooden platforms used for strength training. This position differs from Level II in that the incumbent may build or finish, but not necessarily do both. They may also not be cross trained in the Crates Department. They may be in the process of learning these things, but are not yet able to do so regularly and independently.
This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time:
General Requirements of All Levels:Regular and reliable attendanceKeep area clean and organizedFollow safety procedures and instructions Maintain productivity throughout shiftWork quickly and accurately with minimal mistakes Have all necessary tools required at your work station and in proper working conditionOther jobs or projects as assignedMeet the daily production schedule as provided by supervision
Building Responsibilities Cut wood boards using table saw and panel sawArrange and nail/staple boards to complete platform
Finishing ResponsibilitiesMachine sand and clean platform before applying decals and coatingApply coating materials as required
Requirements:Education:High School diploma or general education degree (GED) preferred.Minimum Experience:External candidate: 6 months to 3 years related experience and/or training in assembly, building shipping crates and pallets, or related woodworking tasks.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knowledge, Skills, and Abilities Required of All Levels:Ability to read a tape measureAbility to work overtime Attention to detail Follows directions Willing to assist others Positive attitude Strong mechanical aptitude
Job DescriptionJob DescriptionDescription:
Position Overview:Under the direction of the Project Manager, the Project Support Agent assists the Key Accounts Project Coordinator, by handling a high volume of project tasks with efficiency and accuracy. This is a non-supervisory position.
Responsibilities:Provide Outstanding Service to Dealers, Consumers, and Service Providers:· Maintain good attendance and adherence to schedule· Answer and respond to a high volume of phone calls, emails, and chat contacts from customers in need of support· Support multiple queues· Follow posted protocols and service bulletins to properly execute project tasks· Create parts orders and dispatch service technicians· Document and maintain comprehensive customer and project case records· Efficiently utilize tools and resources· Promote a positive and collaborative team atmosphere with co-workers· Execute project tasks with efficiency and accuracy· Complete all required training and ongoing education· Other duties as assignedRequirements:
Education:· Minimum high school diploma or equivalent required
Experience:· Demonstrated customer service experience required· Minimum of 1 year call center experience preferred
Other Requirements:· Working knowledge and experience with Microsoft Office suite or comparable software· Excellent written and verbal communication skills· Think critically to analyze and solve problems
Benefits:We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include:· Health & Dental Insurance· Company paid Life Insurance· 401(k)· Paid Time Off benefits· Product discounts· Wellness programs
EOE/M/W/Vet/Disability
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Job DescriptionJob DescriptionDescription:
Position Overview:The Sustaining Software Engineer coordinates and participates in the development and support of fitness consoles through troubleshooting, research, communication, and programming. Works with global engineering, product management, and customer support teams to help troubleshoot field issues. Works with testing and DevOps team members to update testing requirements and testing infrastructure. Works with Development teams to improve testing processes and practices. Helps to provide quality reporting tools.
Responsibilities:· Contributes to automated test processes and infrastructure· Contributes to quality reports and creates automated reporting tools· Organizes field quality issues into actionable testing requirements· Direct communication with tech support, quality, product managers, and global software teams· Troubleshoot field issues related to software and hardware· Implement and deploy software changes to address root cause identified in field issues.· Leads individual development projects as neededRequirements:Education:· Bachelor’s degree or above in Computer Science, Computer Engineering, Electrical Engineering, Physics, Mathematics, or other Science / Technical Engineering preferred or equivalent experience.
Experience:· 3 Years experience with object-oriented programming in a language such as Java or Kotlin.· 2 Years experience with scripting languages such as Python, JavaScript, Typescript, or Bash.· Experience with writing or editing technical documentation.· Experience with project infrastructure, dev ops, pipelines, AWS.· Experience with build tools such as AWS Code Build, Gradle, CMAKE, Jenkins, etc.
Ideal Qualifications:· Experience with AWS Certifications or hands on implementing AWS.· Docker, Kubernetes or other containerization experience. · Experience giving presentations to stakeholders/developers.· Android Studio experience building apps.
Other Requirements:· Ability and willingness to travel both internationally and domestically· Ability and willingness to communicate with overseas teams during non-business hours· Ability to work well with numerous diverse groups and individuals· Excellent written and verbal communication skills
Benefits:We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include:· Health & Dental Insurance· Company paid Life Insurance· 401(k)· Paid Time Off benefits· Product discounts· Wellness programs
EOE/M/W/Vet/Disability#ZR
Job DescriptionJob DescriptionDescription:
Position Overview:Under the direction of the President of SyncLync, the Product Manager is someone who provides strategic direction, develops product briefs, and develops networks of dealers and/or experts following company policies and procedures. Duties include market research, defining market opportunities, product development via the Johnson Health Tech (JHT) New Product Development (NPD) process, and marketing/sales support.
Responsibilities:
Market Research:· Develop a network of knowledgeable dealers and/or experts.· Routinely visit international business units and attend trade shows.· Product performance analysis every quarter.· Prepare and distribute detailed competitive reviews after each tradeshow.· Maintain current competitive analysis for assigned product categories.
Innovation:· Identify potential product opportunities two to three years in advance.
Product Development Support:· Work closely with product managers in different locations and international business units to develop a global product strategy.· Provide direction for and assist designers in selecting the best industrial design.· Write and manage owners' manuals and assembly guides.· Develop comprehensive product briefs and new product proposals.· Manage products through the development process from start to finish.
Marketing/Sales Support:· Develop product story for the marketing department and features/benefits.· Train sales team and dealers on why their products are the best in class.· Function as part of the selling approach to develop solutions for customers.
Supervisory: · Responsible for staffing, terminations, disciplinary actions, training, and developing subordinates.· Responsible for completing adequate performance documentation on time.
Marginal Job Functions:· Other projects as assigned.· Will often be assigned special projects and assignments that require a higher skill set and experience in product development. This experience will need to include working with outside engineering and manufacturing teams with very little supervision yet still can provide timely deliverables and excellent quality.Requirements:
Education:· Bachelor’s degree in business, marketing, or related field required or equivalent combination of education and experience.· Engineering undergraduate degree is preferred.· Master’s degree in business administration preferred.
Experience:· 5-7 years of product, sales, or service experience in the hearing aid industry required.· 5 or more years of product management in another consumer industry preferred.
Other Requirements:· Proficient in Excel, Word, PowerPoint required.· Microsoft Project experience preferred.· Domestic, local, and international travel required.
Benefits:We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include:· Health & Dental Insurance· Company paid Life Insurance· 401(k)· Paid Time Off benefits· Product discounts· Wellness programs
EOE/M/W/Vet/Disability
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Job DescriptionJob DescriptionDescription:Reporting to the General Manager the IT Manufacturing Systems Analyst will help to support and optimize our manufacturing operations through effective use of our information technology systems. This position will be responsible for analyzing, designing, implementing and supporting IT systems critical to our production environment, ensuring efficiency, accuracy, and data integrity.
This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time:Serve as a primary point of contact and subject matter expert for IT-related issues and projects within the manufacturing environment. Work with stakeholders to understand business goals and accordingly plan system roadmap and strategy. Collaborate with manufacturing, engineering, quality, and other cross-functional teams to understand their business needs and translate them into technical requirements. Analyze existing manufacturing systems and processes to identify areas for improvement, optimization, and automation. Participate in the selection, implementation, and configuration of new manufacturing systems, including ERP, MES, PLM, and other related applications. Manage relationships with vendors for new and existing software to optimize existing functions and identify new IT solutions that continue to meet the needs of the business.Act as a liaison between business groups and IT teams to discover, plan and coordinate IT projects and enhancements. Develop and maintain system documentation, including process flows, configurations, and user guides. Provide technical support and troubleshooting for manufacturing systems, resolving issues in a timely and effective manner. Assist in the development and execution of test plans for system implementations, upgrades, and modifications. Participate in training end-users on manufacturing systems and processes. Ensure data integrity and security within manufacturing systems. Develop and generate reports and dashboards to provide insights into manufacturing performance and identify trends. Contribute to the development and implementation of IT policies and procedures within the manufacturing context. Manage small to medium-sized IT projects related to manufacturing systems.Ability to work in a global team environment and coordinate with multiple IT teams as needed. Ability to learn and research to keep up with software trends and product releases in manufacturing industry to identify automation and process improvement opportunities. Requirements:Education:Bachelor’s degree in information technology, Computer Science, Engineering, or a related field. Equivalent experience may be considered.
Experience:Minimum of 3 years of experience working as a Systems Analyst or in a similar IT role within a manufacturing environment.Strong understanding of manufacturing processes, such as production planning, shop floor control, quality management, and supply chain.Experience with one or more enterprise-level manufacturing systems (e.g., ERP - SAP, Workwise, Microsoft Dynamics; MES; PLM).Proven ability to plan and execute transition between old and new business systems and processes as needed.Proficiency in data analysis and reporting tools (e.g., SQL, Excel, Power BI).Excellent analytical, problem-solving, and troubleshooting skills.Strong communication, interpersonal, and collaboration skills, with the ability to effectively interact with both technical and non-technical stakeholders. Ability to manage multiple tasks and priorities in a fast-paced environment. Strong understanding of integrations between manufacturing systems and other business systems (e.g. ERP).To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functionsThorough understanding of system development life cycle models and methodologiesThorough understanding of IT systems and processesDemonstrated effective interpersonal, verbal and written communication skillsAbility to thrive in a diverse, collaborative, team-oriented environment where change occurs oftenStrong sense of initiative and a sense of urgency, demonstrated by accomplishing tasks; improving current work processes; and assisting others when necessaryUnwavering attention to detail and commitment to world-class qualityAbility to embrace deadlinesAble to project a positive and professional demeanor to all internal and external contacts
Job DescriptionJob DescriptionDescription:Looking for a career that ignites your passion, challenges your skills, and rewards your efforts? Your search ends here, at Matrix - where we offer Technical Support Reps an exciting opportunity to join our dynamic team. As a valued member, you will enjoy flexibility, a regular schedule, and competitive pay with the potential for bonuses.
As one of the biggest brands in fitness, Matrix takes pride in providing unparalleled customer service to our clients. You will be at the forefront of this mission, taking calls and providing technical support to ensure our customers receive the highest level of care.
Our dedication to excellence has earned us a reputation as a leader in fitness and wellness, and we are seeking individuals who share our passion for customer service. By joining our team, you will become a part of Forbes 2021 Best Places to Work in the World, an elite group of companies committed to creating a positive and supportive work environment.
Don't miss this opportunity to elevate your career and join the Matrix family. Apply now and let's make a positive impact together!
Hours: 8am-5pm Monday-Friday, no nights or weekends!Pay: $18.00 per hour with potential for bonusesLocation: Cottage Grove, WI-This will be 100% onsite.
Position Overview:Under the direction of the Technical Support Supervisor, the Technical Support Agent handles a high volume of customer contacts through phone, email, and chat. Agents perform technical troubleshooting and a variety of customer technical support duties in accordance with company policies and procedures. This is a non-supervisory position.
Responsibilities:Provide Outstanding Service to Dealers, Consumers, and Service Providers:· Maintain good attendance and adherence to schedule.· Answer and respond to a high volume of phone calls, emails, and chat contacts from customers in need of technical support.· Support multiple queues.· Follow posted protocols and diagnostics to help troubleshoot and resolve problems in a cost-effective way.· Create parts orders; dispatch service technicians; collect billing information.· Document and maintain comprehensive customer case records.· Efficiently utilize tools and resources· Achieve and maintain posted KPIs including but not limited to contacts, order accuracy, availability, and quality.· Promote a positive and collaborative team atmosphere with co-workers.· Build and maintain working knowledge of products.· Complete all required training and ongoing education.· Other duties as assigned
Requirements:Education:· Minimum high school diploma or equivalent required
Experience:· Demonstrated customer service experience required· Minimum of 1 year call center experience preferred
Other Requirements:· Working knowledge and experience with Microsoft Office suite or comparable software· Excellent written and verbal communication skills· Think critically to analyze and solve problems
Benefits:We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include:· Health & Dental Insurance· Company paid Life Insurance· 401(k)· Paid Time Off benefits· Free access to our state-of-the-art onsite workout facility· Product discounts· Wellness programs· Free Yoga and workout classes· Opportunities to earn more PTO
EOE/M/W/Vet/Disability
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Job DescriptionJob DescriptionDescription:
Position Overview:We are one of the world’s fastest-growing fitness equipment manufacturers, looking for an experienced Director of Customer Experience - Retail Division to lead our customer contact center. Under the direction of Vice Presidents of Operations, the Director of Customer Experience will lead the teams responsible for delivering outstanding customer technical support for home use customers that purchase the BowFlex, Horizon, and Schwinn brands. This includes providing the direction to receive inquiries, providing diagnostic support, dispatching service technicians, and resolving issues.
The successful candidate will work with senior leadership to create a strategic plan that will creatively and effectively address the need to deliver industry-leading customer support; he or she will then manage the team responsible for executing that plan. This is a supervisory position.
Responsibilities:
Direct all elements of JHTT’s Customer Experience Call Center:· Create departmental annual plan to achieve stated key performance indicators and team performance metrics, considering projected sales volume, call center best practices, customer service level agreements, onboarding timelines and team efficiency· Recommend optimal team structures to support business needs and projected sales growth· Research and implement tools to streamline the delivery of industry-leading customer support · Identify and implement corrective action when teams fail to meet stated KPI achievement goals· Provide direction and support to departmental staff· Set and oversee all departmental budgets, including staffing and incentive budgets· Track and analyze team and individual agent effectiveness; adjust programs as needed· Ensure departmental messaging (team scripts, recorded messages, etc.) meet brand standards and contribute to delivering outstanding experiences· Work collaboratively with other departments to meet company goals· Represent team on recurring cross functional meetings with departments as needed· Represent our brands by forming strong relationships with business leaders and key customers· Benchmark best practices and implement continuous improvement initiatives· Ensure proper processes are enforced for all necessary activities, including return authorization, diagnostic activity, comprehensive case creation, service tech dispatches, goodwill cases, etc.
Manage field service vendor relationship· Manage service liaison supervisor and network of third-party service technicians· Optimize program to reduce costs and increase customer satisfaction
Sales Support· Build and support direct sales and after support functions. · Establish programs and workflows to reduce cancelation and increase customer satisfaction· Work directly with shipping partners to establish ways to excite and delight the customers through their delivery and install process
Metrics/weekly reporting· Analyze departmental data daily/weekly/monthly and make program adjustments as needed· Provide departmental metrics and status reports to business leaders· Monitor call and case types to suggest proactive communications to streamline contacts· Use data-driven insights to suggest team and departmental improvement opportunities· Integrate with social media and reviews platforms to identify challenges and grow overall customer online sentiment
Team management and development· Oversee all elements of hiring, performance management, coaching and mentoring of team of supervisors, leads, agents and other support personnel to achieve stated goals · Manage and support Team Supervisors, Team Trainer, Manager, Team Leads· Manage and maintain the offshore call center and communication flows · Work with CTS Team Trainer to create appropriate training curriculum to meet needs of department; ensure training metrics and ongoing quality assurance targets are met· Work with leadership and team supervisors to establish baseline performance expectations for agents; manage promotion opportunities and career advancement· Create, maintain, and enforce departmental policies· Manage program to assess quality of customer support experience and reps · Promote and maintain a strong team culture that drives morale and results
Other· Work with other departments to analyze case reports and create support material that can be proactively shared to help minimize contacts for common issues· All other projects as assignedRequirements:
Education:· Bachelor’s degree in business, management or related field required· MBA or advanced degree preferred
Experience:· A minimum of 7 years’ experience in roles of progressing responsibility in call center leadership with a minimum of 3 years in a senior management role· Demonstrated experience in creating and executing customer service strategic plans· Demonstrated experience in daily call center management· Proven experience in team leadership, coaching and management· Experience in call centers that serve B2C customers preferred
Other Requirements:· Proficient with Microsoft Office suite, CRM, and SAP· Ability to learn proprietary software and teach others how to use (Online Remedy)· Excellent written and verbal communication skills· A sense of urgency and commitment to continuous improvement· Up to 15% domestic travel and occasional international travel (1 trip per year) possible
Benefits:We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include:· Health & Dental Insurance· Company paid Life Insurance· 401(k)· Paid Time Off benefits· Product discounts· Wellness programs
EOE/M/W/Vet/Disability
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Job DescriptionJob DescriptionDescription:
Position Overview:Reporting to the Director of Supply Chain, the Supply Planner II plays a key role in optimizing supply chain operations. This position is responsible for analyzing purchasing, forecasting, transportation, and inventory management to ensure efficiency and alignment with company objectives. The role requires strong analytical skills and cross-functional collaboration but does not have direct supervisory responsibilities.
Responsibilities:
Forecasting (20%)· Develop finished product forecasts in collaboration with the sales team to align with sales and financial plans.· Create detailed SKU-level projections for major accounts and provide necessary supply information to the appropriate factory.· Actively participate in bi-weekly forecasting and alignment meetings with the Sales team to ensure demand planning accuracy.
Inventory Management (40%)· Plan and manage inventory levels to support sales forecasts while staying within agreed inventory targets across the supply chain.· Optimize inventory distribution across warehouses to minimize unnecessary intercompany transfers.· Utilize forecasting tools and supply planning techniques to achieve key performance indicators (KPIs), including fill rates, inventory turns, excess and obsolete inventory, and production schedule adherence.· Monitor production schedules and finished goods inventory to improve order fulfillment and maintain high customer satisfaction.· Assess and communicate supply chain limitations when demand fulfillment challenges cannot be mitigated.· Serve as a key point of contact for resolving forecast discrepancies, recommending corrective actions, and driving alignment across stakeholders.· Analyze inventory and supply plan variances, conduct root cause analysis for stock shortages, and adjust production and deployment plans as needed.· Request reroutes and adjust purchase orders (expedite or delay) to optimize inventory flow and fulfillment.Manage product setup and collaborate with Product and Sales teams on phase-in/phase-out planning.
Reporting (20%)· Maintain and enhance existing reports while developing new reports to support data-driven decision-making.· Track and analyze departmental performance metrics to improve forecasting and inventory management processes.
Other Responsibilities (20%)· Assist buyers in parts planning, including evaluating slow-moving parts and scrapping obsolete inventory when necessary.· Work with the Quality team to assess parts needs based on monthly work plans and place appropriate orders.· Review usage trends and adjust reorder levels for warranty parts as needed.· Collaborate with warehouse, logistics, refurb, and assembly teams on projects related to inventory management.
Marginal Job Functions:· Support additional projects as assigned.Requirements:
Education:· BA or BS in Operations Management, Industrial Engineering, Logistics, Supply Chain Management or in a related Business or Technical field is required· APICS CPIM certification preferred
Experience:· Minimum of 3-5 years’ experience in supply/demand management and forecast analysis, preferably in consumer goods industry selling to big box retailers and e-commerce· Must have a solid knowledge of and experience in applying principles, concepts, and theories within inventory management· Experience with strategic planning, capacity planning, master scheduling, and inventory control
Other Requirements:· Highly proficient in Microsoft Excel; Microsoft Power Query, Microsoft Power BI (or equivalent) knowledge a plus· Word, PowerPoint, ERP experience required· SAP, statistical tools, data mining/reporting tools preferred· 5% domestic, local, and international travel will be required (customer visits, factory visits)
Benefits:We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include:· Health & Dental Insurance· Company paid Life Insurance· 401(k)· Paid Time Off benefits· Product discounts· Wellness programs
EOE/M/W/Vet/Disability
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Job DescriptionJob DescriptionDescription:Under the direction of the Platforms Lead this position builds wooden crates for international and domestic shipping. This position differs from Level II in that the incumbent can either prep or build, but may not be able to do both. The incumbent may be in the process of being cross trained, but does not do both regularly and independently.
This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time:
Responsibilities Required of All Levels:Prep wood and materials according to instructions from team lead and levels II and IIICut wood to the correct size using table and panel sawsBuild crates and pallets based on drawings and instructions using nails, hammer, and air guns Regular and reliable attendanceKeep area clean and organizedFollow safety procedures and instructions Maintain productivity throughout shiftWork quickly and accurately with minimal mistakes Have all necessary tools required at your work station and in proper working conditionOther jobs or projects as assignedMeet the daily production schedule as provided by supervisionTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knowledge, Skills, and Abilities Required of All Levels:Ability to read a tape measurerAbility to work overtimeAttention to detail Follows directions Willing to assist others Positive attitude
Requirements:Education:High School diploma or general education degree (GED) preferred.Minimum Experience:6 months to 3 years related experience and/or training.
Job DescriptionJob DescriptionDescription:
Position Overview:Under the direction of the President of SyncLync, the Product Manager is someone who provides strategic direction, develops product briefs, and develops networks of dealers and/or experts following company policies and procedures. Duties include market research, defining market opportunities, product development via the Johnson Health Tech (JHT) New Product Development (NPD) process, and marketing/sales support.
Responsibilities:
Market Research:· Develop a network of knowledgeable dealers and/or experts.· Routinely visit international business units and attend trade shows.· Product performance analysis every quarter.· Prepare and distribute detailed competitive reviews after each tradeshow.· Maintain current competitive analysis for assigned product categories.
Innovation:· Identify potential product opportunities two to three years in advance.
Product Development Support:· Work closely with product managers in different locations and international business units to develop a global product strategy.· Provide direction for and assist designers in selecting the best industrial design.· Write and manage owners' manuals and assembly guides.· Develop comprehensive product briefs and new product proposals.· Manage products through the development process from start to finish.
Marketing/Sales Support:· Develop product story for the marketing department and features/benefits.· Train sales team and dealers on why their products are the best in class.· Function as part of the selling approach to develop solutions for customers.
Supervisory: · Responsible for staffing, terminations, disciplinary actions, training, and developing subordinates.· Responsible for completing adequate performance documentation on time.
Marginal Job Functions:· Other projects as assigned.· Will often be assigned special projects and assignments that require a higher skill set and experience in product development. This experience will need to include working with outside engineering and manufacturing teams with very little supervision yet still can provide timely deliverables and excellent quality.Requirements:
Education:· Bachelor’s degree in business, marketing, or related field required or equivalent combination of education and experience.· Engineering undergraduate degree is preferred.· Master’s degree in business administration preferred.
Experience:· 5-7 years of product, sales, or service experience in the hearing aid industry required.· 5 or more years of product management in another consumer industry preferred.
Other Requirements:· Proficient in Excel, Word, PowerPoint required.· Microsoft Project experience preferred.· Domestic, local, and international travel required.
Benefits:We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include:· Health & Dental Insurance· Company paid Life Insurance· 401(k)· Paid Time Off benefits· Product discounts· Wellness programs
EOE/M/W/Vet/Disability
#ZR
