Role Overview
We are seeking a detail-oriented Revenue Recovery Analyst to protect revenue and accelerate cash flow by partnering with internal and external stakeholders to resolve customer chargebacks, deductions, and claims. This role drives measurable financial impact through dispute recovery, financial accuracy, and risk reduction
You will own and largely run the end-to-end deduction resolution function independently while partnering with Finance, Sales, Operations, Warehouse, and external customer teams to recover dollars and prevent leakage. Success in this role requires sharp analytical thinking, attention to detail, fluency in financial operations, and the ability to navigate multiple systems and stakeholders to drive results.
Beyond day-to-day resolution, you’ll help uncover trends, identify root causes, and influence process improvements that reduce deduction volume and strengthen financial operations.
If you enjoy solving problems, bringing clarity to complexity, and making a measurable impact on the business, then we would love to hear from you.
Key Responsibilities
Chargeback & Deduction Management
Review, research, and resolve customer chargebacks and deductions across multiple systems and portals in a timely and accurate mannerSubmit disputes, manage follow-ups, and re-disputes to maximize revenue recoveryEnsure compliance changes and updates made by customers are communicated in timely mannerTrack and reconcile payments related to chargebacks, deductions, and overagesValidation & Financial Accuracy
Validate deductions tied to trade promotions, MDF, co-op, and other customer programs by reconciling customer claims against approved amounts, accruals, and program termsEnsure accurate coding and financial alignment with general ledger requirements Support timely and accurate revenue recognitionDocumentation & Dispute Support
Gather and compile required documentation from internal systems and external portals to support disputes Strengthen dispute submissions to improve recovery success ratesCross-Functional Issue Resolution
Partner with Sales, Finance, Operations, and Warehouse teams to investigate shipment, fulfillment, pricing, and billing discrepancies, and to resolve customer disputes at the sourceCommunicate issues, escalations, and trends to management and stakeholdersAnalysis & Process Improvement
Identify trends and recurring issues across deductions, chargebacks, customers, and locationsInvestigate root causes and recommend process improvements that reduce future deduction volume, shorten dispute cycle time, and protect marginSupport documentation and continuous improvement of workflows and processesQualifications
Bachelor’s degree in Finance, Accounting, Business, or a related field; or equivalent professional experience considered in lieu of a degree3+ years of direct experience managing chargebacks, deductions, or AR in a high-volume environment (CPG, retail, or e-commerce experience — including Amazon, Walmart, Target, Costco, or similar retailer chargebacks — strongly preferred)Working knowledge of chargebacks, deductions, accruals, and GL alignment, including how trade promotions, co-op/MDF, and rebate programs flow through revenue, cost of sales, and gross-to-net reportingStrong analytical and problem-solving skills with the ability to exercise independent judgement, investigate financial discrepancies, and resolve complex issues with minimal supervision.Advanced Microsoft Excel skills (pivot tables, lookups, large-dataset analysis) and hands-on experience with ERP and deduction-management platforms; NetSuite and High Radius strongly preferred, plus retailer portals (SPS Commerce, Vendor Central, Retail Link, or similar)Ability to work across multiple systems, prioritize competing demands, and manage a high volume of transactions while maintaining accuracy and meeting deadlinesFamiliarity with retailer compliance requirements (routing guides, ASN/EDI, OTIF) and a track record of owning recovery outcomesStrong communication skills with the ability to collaborate effectively across internal teams and external partnersApplicants must be legally authorized to work in the United States at the time of hire and must maintain work authorization for the duration of their employment. We are unable to sponsor or take over sponsorship of an employment Visa at this timeCompensation
Pay Range: $28.85–$40.87/hour (~$60–$85k/year), based on experience.Eligible for an annual discretionary bonus, target 10% of base salary, based on individual and company performance.
Benefits & Perks, to name a few!
Flexible hybrid schedule2 weeks Work-from-Anywhere programCompetitive benefits package including medical, dental, vision, and additional insurance options.Unlimited Vacation401(k) with 4% MatchDog Friendly officeComplimentary bi-monthly JLab product allotmentCasual and fun workplace culture, including events and in-office happy hoursEqual Opportunity Employer
JLab is proud to be an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, veteran status, disability, or any other protected characteristic as outlined by federal, state, or local laws.
Accommodations
We are committed to providing an inclusive and accessible recruiting process. In accordance with California law, we will provide reasonable accommodation to qualified individuals with disabilities to support participation in the application, interview, and hiring process.
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