ABOUT JFS
For more than 150 years, Jewish Family Services of Western New York has been committed to providing high quality services to all in need in the interest of helping to "repair the world." Our services are guided by the essential connection between mental well-being, physical wellness, and positive self-worth. Our reputation is the result of our exceptional staff. In addition to offering competitive compensation and truly exceptional benefits, we are committed to providing a supportive work environment in which all employees are able to contribute their best.
OUR VALUES
Be a Mensch: We are ethical, kind, and admirable. We assume good intent and act with integrity. We are thoughtful and deliberative in how we support our clients, each other, and the community. “Choose generosity over judgment—every time”
Be Purpose-Built: We create spaces and programs that respect clients’ individuality and opens access. We strive to meet the individual where they’re at and give them the tools to be successful
Be Resolute: We work with tenacity to identify problems, seek out solutions, and get things done. Even small steps forward are acts of resilience.
SUMMARYThis position provides a variety of outpatient psychiatric treatment services to persons with a broad range of psychiatric disorders.
RESPONSIBILITIES & DUTIESA representative summary of tasks to be performed is provided below. The employee may be asked to perform job-related tasks other than those specifically stated in this description. The duties and responsibilities of the position are to be carried out in a manner that is consistent with the mission, values, and operating principles of Jewish Family Services.
Provide individual, couple, marital and family psychotherapy according to the needs of the client.Develop a complete psychosocial assessment and provide a DSM-V/ICD 10 diagnosis for each client.Develop a comprehensive treatment plan for each client and revise the treatment plan at periodic intervals as required by NYS Office of Mental Health regulations.Maintain written documentation of all client contacts or consultations, including a progress note for each session.Complete required reporting forms.Satisfy departmental productivity standards.Make client referrals to Agency psychiatrists/PNP and coordinate and monitor treatment recommended by the psychiatrists/PNP.Collaborate with clients’ existing supports, both personal and professional, while providing referral and linkage to additional community resources as needed.Facilitate informational and/or educational workshops as requested by community organizations. Conduct client intake interviews for diagnostic and evaluative purposes.Provide clinical supervision, if requested. Provide supervision for graduate student interns, if requested. Submit necessary documentation for third party insurance reimbursement, where qualified.Participate in Agency/departmental staff meetings and professional development programs.Participate in work groups and/or task groups.Provide coverage for other staff members, as needed.QUALIFICATIONSEducation and Experience:Master’s Degree from a recognized Graduate School of Social Work or Mental Health CounselingNYS Certification as follows LMSW, LMHC, LCSW, LCSW-R
Knowledge, Skills & Abilities:
Demonstrates knowledge upon which direct service and clinical advisement is based.Knowledge and experience with evidence-based practices including trauma informed care framework desirable.Ability to work effectively with people of diverse cultures, ages and economic backgrounds in a culturally responsive and sensitive manner. Experience working with clients that are affected by behavioral health issues.Ability to develop a treatment plan and maintain documented notes in accordance with procedure and regulations.Possess strong verbal communication skills required to effectively interact with a broad range of individuals.Excellent written communications skills required to maintain quality documentation.Computer proficiency and ability to effectively utilize medical record systems.Competencies:
Communication Intelligence - Listens to others, able to communicate issues clearly and credibly with widely varied audiences and overcome resistance; fosters open communication and manages emotion in positive ways.Client Focus - Understands and meets customer needs, whether internal or external, providing a high level of service and cooperation courteousness & sensitivity) Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Teamwork -Relates well to all kinds of people regardless of level inside or outside of the organization. Uses diplomacy and tact when dealing with and interacting with others. Diffuses tension. Fosters collegial and cooperative attitudes. Works effectively to achieve common goals.WORKING CONDITIONS
A valid NYS driver’s license, access to reliable transportation, and sufficient insurance (100/300K) may be required if work involves travel to client homes. Must meet screening requirements, which include a Background check and State Exclusion List registry clearance.PHYSICAL REQUIREMENTS
Light physical activities and effort required working in an office environment.Visual acuity sufficient to maintain system of files and reports. Auditory acuity sufficient to communicate with staff and others by phone and in person.Mobility sufficient to conduct regular duties within a normal office environment and community.COMPENSATION & BENEFITS
Competitive salary of $55,000 - $58,000 annually, commensurate with experience and qualifications.Health, Dental, and Vision insurance.Accrued Paid Time Off (PTO).401k retirement plan with agency contribution of 4%.13+ observed holidays annually.Early close on Fridays.Please Note: This is a hybrid position requiring the therapist to provide services both in an office setting and on-site at assigned JFSWNY satellite locations including various Buffalo Public School sites. Availability must include Tuesday evening hours until 8pm with the possibility of an additional evening if needed.
Read LessABOUT JFS
For more than 150 years, Jewish Family Services of Western New York has been committed to providing high quality services to all in need in the interest of helping to "repair the world." Our services are guided by the essential connection between mental well-being, physical wellness, and positive self-worth. Our reputation is the result of our exceptional staff. In addition to offering competitive compensation and truly exceptional benefits, we are committed to providing a supportive work environment in which all employees are able to contribute their best.
OUR VALUES
Be a Mensch: We are ethical, kind, and admirable. We assume good intent and act with integrity. We are thoughtful and deliberative in how we support our clients, each other, and the community. “Choose generosity over judgment—every time”
Be Purpose-Built: We create spaces and programs that respect clients’ individuality and opens access. We strive to meet the individual where they’re at and give them the tools to be successful
Be Resolute: We work with tenacity to identify problems, seek out solutions, and get things done. Even small steps forward are acts of resilience.
SUMMARYThis position provides a variety of outpatient psychiatric treatment services to persons with a broad range of psychiatric disorders.
RESPONSIBILITIES & DUTIESA representative summary of tasks to be performed is provided below. The employee may be asked to perform job-related tasks other than those specifically stated in this description. The duties and responsibilities of the position are to be carried out in a manner that is consistent with the mission, values, and operating principles of Jewish Family Services.
Provide individual, couple, marital and family psychotherapy according to the needs of the client.Develop a complete psychosocial assessment and provide a DSM-V/ICD 10 diagnosis for each client.Develop a comprehensive treatment plan for each client and revise the treatment plan at periodic intervals as required by NYS Office of Mental Health regulations.Maintain written documentation of all client contacts or consultations, including a progress note for each session.Complete required reporting forms.Satisfy departmental productivity standards.Make client referrals to Agency psychiatrists/PNP and coordinate and monitor treatment recommended by the psychiatrists/PNP.Collaborate with clients’ existing supports, both personal and professional, while providing referral and linkage to additional community resources as needed.Facilitate informational and/or educational workshops as requested by community organizations. Conduct client intake interviews for diagnostic and evaluative purposes.Provide clinical supervision, if requested. Provide supervision for graduate student interns, if requested. Submit necessary documentation for third party insurance reimbursement, where qualified.Participate in Agency/departmental staff meetings and professional development programs.Participate in work groups and/or task groups.Provide coverage for other staff members, as needed.QUALIFICATIONSEducation and Experience:Master’s Degree from a recognized Graduate School of Social Work or Mental Health CounselingNYS Certification as follows LMSW, LMHC, LCSW, LCSW-R
Knowledge, Skills & Abilities:
Demonstrates knowledge upon which direct service and clinical advisement is based.Knowledge and experience with evidence-based practices including trauma informed care framework desirable.Ability to work effectively with people of diverse cultures, ages and economic backgrounds in a culturally responsive and sensitive manner. Experience working with clients that are affected by behavioral health issues.Ability to develop a treatment plan and maintain documented notes in accordance with procedure and regulations.Possess strong verbal communication skills required to effectively interact with a broad range of individuals.Excellent written communications skills required to maintain quality documentation.Computer proficiency and ability to effectively utilize medical record systems.Competencies:
Communication Intelligence - Listens to others, able to communicate issues clearly and credibly with widely varied audiences and overcome resistance; fosters open communication and manages emotion in positive ways.Client Focus - Understands and meets customer needs, whether internal or external, providing a high level of service and cooperation courteousness & sensitivity) Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Teamwork -Relates well to all kinds of people regardless of level inside or outside of the organization. Uses diplomacy and tact when dealing with and interacting with others. Diffuses tension. Fosters collegial and cooperative attitudes. Works effectively to achieve common goals.WORKING CONDITIONS
A valid NYS driver’s license, access to reliable transportation, and sufficient insurance (100/300K) may be required if work involves travel to client homes. Must meet screening requirements, which include a Background check and State Exclusion List registry clearance.PHYSICAL REQUIREMENTS
Light physical activities and effort required working in an office environment.Visual acuity sufficient to maintain system of files and reports. Auditory acuity sufficient to communicate with staff and others by phone and in person.Mobility sufficient to conduct regular duties within a normal office environment and community.COMPENSATION & BENEFITS
Competitive salary of $55,000 - $58,000 annually, commensurate with experience and qualifications.Health, Dental, and Vision insurance.Accrued Paid Time Off (PTO).401k retirement plan with agency contribution of 4%.13+ observed holidays annually.Early close on Fridays.Please Note: This is a hybrid position requiring the therapist to provide services both in an office setting and on-site at assigned JFSWNY satellite locations including various Buffalo Public School sites. Availability must include Tuesday evening hours until 8pm with the possibility of an additional evening if needed.
Read LessABOUT JFS
For more than 150 years, Jewish Family Services of Western New York has been committed to providing high quality services to all in need in the interest of helping to "repair the world." Our services are guided by the essential connection between mental well-being, physical wellness, and positive self-worth. Our reputation is the result of our exceptional staff. In addition to offering competitive compensation and truly exceptional benefits, we are committed to providing a supportive work environment in which all employees are able to contribute their best.
OUR VALUES
Be a Mensch: We are ethical, kind, and admirable. We assume good intent and act with integrity. We are thoughtful and deliberative in how we support our clients, each other, and the community. “Choose generosity over judgment—every time”
Be Purpose-Built: We create spaces and programs that respect clients’ individuality and opens access. We strive to meet the individual where they’re at and give them the tools to be successful
Be Resolute: We work with tenacity to identify problems, seek out solutions, and get things done. Even small steps forward are acts of resilience.
SUMMARYThis position provides a variety of outpatient psychiatric treatment services to persons with a broad range of psychiatric disorders.
RESPONSIBILITIES & DUTIESA representative summary of tasks to be performed is provided below. The employee may be asked to perform job-related tasks other than those specifically stated in this description. The duties and responsibilities of the position are to be carried out in a manner that is consistent with the mission, values, and operating principles of Jewish Family Services.
Provide individual, couple, marital and family psychotherapy according to the needs of the client.Develop a complete psychosocial assessment and provide a DSM-V/ICD 10 diagnosis for each client.Develop a comprehensive treatment plan for each client and revise the treatment plan at periodic intervals as required by NYS Office of Mental Health regulations.Maintain written documentation of all client contacts or consultations, including a progress note for each session.Complete required reporting forms.Satisfy departmental productivity standards.Make client referrals to Agency psychiatrists/PNP and coordinate and monitor treatment recommended by the psychiatrists/PNP.Collaborate with clients’ existing supports, both personal and professional, while providing referral and linkage to additional community resources as needed.Facilitate informational and/or educational workshops as requested by community organizations. Conduct client intake interviews for diagnostic and evaluative purposes.Provide clinical supervision, if requested. Provide supervision for graduate student interns, if requested. Submit necessary documentation for third party insurance reimbursement, where qualified.Participate in Agency/departmental staff meetings and professional development programs.Participate in work groups and/or task groups.Provide coverage for other staff members, as needed.QUALIFICATIONSEducation and Experience:Master’s Degree from a recognized Graduate School of Social Work or Mental Health CounselingNYS Certification as follows LMSW, LMHC, LCSW, LCSW-R
Knowledge, Skills & Abilities:
Demonstrates knowledge upon which direct service and clinical advisement is based.Knowledge and experience with evidence-based practices including trauma informed care framework desirable.Ability to work effectively with people of diverse cultures, ages and economic backgrounds in a culturally responsive and sensitive manner. Experience working with clients that are affected by behavioral health issues.Ability to develop a treatment plan and maintain documented notes in accordance with procedure and regulations.Possess strong verbal communication skills required to effectively interact with a broad range of individuals.Excellent written communications skills required to maintain quality documentation.Computer proficiency and ability to effectively utilize medical record systems.Competencies:
Communication Intelligence - Listens to others, able to communicate issues clearly and credibly with widely varied audiences and overcome resistance; fosters open communication and manages emotion in positive ways.Client Focus - Understands and meets customer needs, whether internal or external, providing a high level of service and cooperation courteousness & sensitivity) Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Teamwork -Relates well to all kinds of people regardless of level inside or outside of the organization. Uses diplomacy and tact when dealing with and interacting with others. Diffuses tension. Fosters collegial and cooperative attitudes. Works effectively to achieve common goals.WORKING CONDITIONS
A valid NYS driver’s license, access to reliable transportation, and sufficient insurance (100/300K) may be required if work involves travel to client homes. Must meet screening requirements, which include a Background check and State Exclusion List registry clearance.PHYSICAL REQUIREMENTS
Light physical activities and effort required working in an office environment.Visual acuity sufficient to maintain system of files and reports. Auditory acuity sufficient to communicate with staff and others by phone and in person.Mobility sufficient to conduct regular duties within a normal office environment and community.COMPENSATION & BENEFITS
Competitive salary of $55,000 - $58,000 annually, commensurate with experience and qualifications.Health, Dental, and Vision insurance.Accrued Paid Time Off (PTO).401k retirement plan with agency contribution of 4%.13+ observed holidays annually.Early close on Fridays.Please Note: This is a hybrid position requiring the therapist to provide services both in an office setting and on-site at assigned JFSWNY satellite locations including various Buffalo Public School sites. Availability must include Tuesday evening hours until 8pm with the possibility of an additional evening if needed.
Read LessWHY JOIN JFS?
For more than 150 years, Jewish Family Services of Western New York has been committed to providing high quality services to all in need in the interest of helping to "repair the world." Our services are guided by the essential connection between mental well-being, physical wellness, and positive self-worth. Our reputation is the result of our exceptional staff. In addition to offering competitive compensation and truly exceptional benefits, we are committed to providing a supportive, inclusive work environment in which all employees are able to contribute their best.
OUR VALUES
Be a Mensch – A person who is ethical, decent, and admirable. It’s someone who acts with integrity and honor, often showing kindness and consideration towards others. Being called a Mensch is a compliment suggesting that one’s character is upright, responsible, and morally sound.
Be Person-Centered – Meeting individuals where they are at.
Be Resolute – Tenacity, solution-seeking, and getting stuff done.
SUMMARY
The Care Coordinator-HARP works with an assigned caseload of clients who are enrolled in the health home program and in a Health and Recovery Plan (HARP). In addition to providing these patients with health home care coordination services, the Care Coordinator- HARP also assists clients with accessing Home and Community Based Services (HCBS) and Community Oriented Recovery and Empowerment Services (CORE). The Care Coordinator-HARP conducts the NYS Eligibility Assessment, develops, and maintains the HCBS Plan of Care, and links clients to HCBS and CORE providers in the community. The Care Coordinator- HARP also provides education to clients about HARP benefits and assists other care coordinators at JFS with linking their HARP enrolled clients to HARP services.
RESPONSIBILITIES & DUTIES
A representative summary of tasks to be performed is provided below. The employee may be asked to perform job-related tasks other than those specifically stated in this description. The duties and responsibilities of the position are to be carried out in a manner that is consistent with the mission, values, and operating principles of Jewish Family Services.
Maintain a caseload of clients enrolled in HARP and provide care coordination services in compliance with health home policy and standards of care. Conduct home visits with clients and travels into the community to meet with clients in other community-based settings, including medical provider appointments, hospitals, residential settings, and other community service provider offices. Conduct comprehensive assessment and develop a patient-centered Plan of Care to address client needs. Assist clients with achieving their goals, in accordance with the Plan of Care. Complete crisis plan with all client on assigned caseload and review with client at least annually. Conduct annual case review with client and members of the client’s care team to review the Plan of Care and address barriers that prevent client from meeting their Plan of Care goals. Successfully complete the HARP Assessment training in the Uniform Assessment System for New York (UAS-NY). Performs HARPs assessments/reassessments; maintains an active Health Commerce System (HCS) account.Monitor the delivery of HCBS services to ensure clients are following through with goals identified in their HCBS care plans.Assist client with coordination of appointments including but not limited to scheduling, rescheduling, providing appointment reminders and arranging transportation.Works closely with the interdisciplinary care team including primary care providers, medical specialists, mental health providers, residential services, substance abuse treatment program, etc. Conduct research on community resources and government benefit programs to determine eligibility criteria, provide appropriate referrals, and perform follow up activities for referrals.Utilize culturally sensitive and linguistically appropriate strategies to engage and deliver services to clients.Accurately document all interactions with clients and all efforts made towards client engagement. Submit all progress notes within 48 hours of the client encounter. Collaborate and case conference with the MCO HARP Care Manager, HCBS, and CORE providers to ensure on-going client linkage and engagement in HCBS and CORE. Effectively utilize electronic systems, including Netsmart, HEALTHeLink, PSYCKES, and ePACES. Provide education to other members of the Care Coordination Division team on HARP, HCBS, and CORE and assists with transferring of newly HAREP enrolled clients between caseloads as needed. Attend agency and department in-service training and staff meetings as well as any other agency related activities as required.Effectively support health home programs on an as needed basis.
QUALIFICATIONS
Bachelor's degree in any of the following: child & family studies, community mental health, counseling, education, nursing, occupational therapy, physical therapy, psychology, recreation, recreation therapy, rehabilitation, social work, sociology, or speech and hearing ANDTwo (2) years of experience providing direct services to people with Serious Mental Illness, developmental disabilities, alcoholism, or substance abuse, and/or children with SEDOR
Bachelor's level education or higher in any field with three years of experience working directly with persons with behavioral health diagnosesOR
Bachelor's level education or higher in any field and two (2) years of experience as a Health Home care manager serving the SMI or SED population. Exhibited ability to effectively work within an inclusive and culturally and linguistically diverse environment.Strong internet research and computer skills, especially with Outlook, Word, Excel, PowerPoint, and web-based health information systems.Bilingual skills desirable. English speaking and writing fluency required. Demonstrate basic knowledge of chronic conditions, including chronic mental conditions, HIV/AIDS, and serious mental illness. Ability to work some nights/weekends, as needed.WORKING CONDITIONS
Will work in the office and in the community; able to travel outside the office to various sites to attend meetings and provide support services.Must have access to a reliable vehicle, possess a valid, clean driver’s license and be sufficiently self-insured with liability insurance in the amount of $100/$300k.Flexible hours including days and some evenings and/or weekends.
PHYSICAL REQUIREMENTS
COMPENSATION & BENEFITS
Competitive salary of $26.50-$31.00 per hour, commensurate with experience and qualifications.Health, Dental, and Vision insurance.Accrued Paid Time Off (PTO) of 4+ weeks in addition to an agency wide shut down between Christmas and New Year's Day.401k retirement plan with agency contribution of 4%.13+ observed holidays annually.Reduced full-time work week of 35 hours and early close on Fridays.ABOUT JFS
For more than 150 years, Jewish Family Services of Western New York has been committed to providing high quality services to all in need in the interest of helping to "repair the world." Our services are guided by the essential connection between mental well-being, physical wellness, and positive self-worth. Our reputation is the result of our exceptional staff. In addition to offering competitive compensation and truly exceptional benefits, we are committed to providing a supportive work environment in which all employees are able to contribute their best.
OUR VALUES
Be a Mensch: We are ethical, kind, and admirable. We assume good intent and act with integrity. We are thoughtful and deliberative in how we support our clients, each other, and the community. “Choose generosity over judgment—every time”
Be Purpose-Built: We create spaces and programs that respect clients’ individuality and opens access. We strive to meet the individual where they’re at and give them the tools to be successful
Be Resolute: We work with tenacity to identify problems, seek out solutions, and get things done. Even small steps forward are acts of resilience.
SUMMARYThe Career Services Manager is responsible for the overall daily operations of our employment program and staff. The Manager oversees goals of client employment & self-sufficiency adhering to grant, funder, and agency guidelines; identifies gaps in overall employment programming; and identifies and pursues new partnerships, employment opportunities, grants and programs that will assist in the success and expansion of Career Services program.
JFS seeks a manager with the skills and experience to expand its career services program beyond its traditional focus on refugee and immigrant job placements to serve a broader population. The ideal candidate will bring experience in workforce development or career services for diverse populations and will use innovative models to grow the program. This role will balance strategic development and growth with compliance responsibilities, supporting career services programs in Buffalo and Niagara Falls.
Program growth and development will be the focus of 50% of the manager’s time. The manager will work with agency leadership to identify new revenue opportunities and diversify the program’s services and client base.
RESPONSIBILITIES & DUTIESA representative summary of tasks to be performed is provided below. The employee may be asked to perform job-related tasks other than those specifically stated in this description. The duties and responsibilities of the position are to be carried out in a manner that is consistent with the mission, values, and operating principles of Jewish Family Service.
Program Development and Growth
Team Leadership and Supervision
Grant Compliance
Employer Partnership Development
Conduct outreach to new employers in partnership with staff through written correspondence, one-on-one meetings, cold calling, group presentations, attendance at outside eventsCreate partnerships with employers that will investigate, address, and respond to their hiring needs, incorporating the refugee workforce.Create employer forums to discuss hiring trends and employer requirements with local employersEstablish sustainable relationships with state, county, community and other agencies and companies such as: DSS employment division, Department of Labor, local employment recruiters, etc.Develop a customer referral network for potential employers.Research employment trends and identify employment paths oriented toward filling existing employment gaps.QUALIFICATIONSEducation and Experience:Bachelor’s Degree from an accredited college or university in a related field or combination of education and experience in the refugee, employment, human resources or human services area. Background working in career services, workforce development or human resources is highly desirable or experience in an inside or outside sales function, including account management experience. 3 plus years of program management and experience in strategic development
Knowledge, Skills & Abilities:
Experience with providing employment servicesKnowledgeable of the labor market and/or employers in the target areaBackground in career services and workforce development, including assessments and testing.Previous supervisory experience is a plus.Exhibited ability to effectively work within an inclusive and culturally and linguistically diverse environment.Ability to interpret and respond to program and grant guidelines.Strong internet research and computer skills, especially with Outlook, Word, Excel, PowerPoint, and web-based health information systems.Valid NYS driver’s license and a vehicle insured to agency requirements.
Competencies:
Client Focus - Understands and meets customer needs, whether internal or external, providing a high level of service and cooperation, courteousness & sensitivity). Sales Ability – Ability to effectively network with others and influence them to change position and/or to convince them to hire individuals with criminal convictions. Analytical Thinking – Ability to anticipate problems and develop contingency plans to deal with them as well as evaluate and implement alternative courses of action.Persistence – Ability to continue a course of action in the face of adversity. Relationship Building - Works collegially with others, cooperating in both interpersonal and team relationships; fosters enthusiasm and maintains mutual trust, candor and respect. Manages groups effectively and builds partnerships with others.Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Communication - Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the messageWORKING CONDITIONS
Frequency of travel: Routine travel is required for transporting clients and meetings with employers.Valid NYS driver’s license and access to reliable transportation sufficient insurance (100/300K) is required.PHYSICAL REQUIREMENTS
Light physical activities and efforts required working in an office environment.Refer to attached ADA worksheet.COMPENSATION & BENEFITS
Competitive salary of $63,000 - $65,500 annually, commensurate with experience and qualifications.Health, Dental, and Vision insurance.Accrued Paid Time Off (PTO) of 4+ weeks in addition to an agency wide shut down between Christmas and New Year's Day.401k retirement plan with agency contribution of 4%.13+ observed holidays annually.Reduced full-time work week of 35 hours and early close on Fridays.ABOUT JFS
For more than 150 years, Jewish Family Services of Western New York has been committed to providing high quality services to all in need in the interest of helping to "repair the world." Our services are guided by the essential connection between mental well-being, physical wellness, and positive self-worth. Our reputation is the result of our exceptional staff. In addition to offering competitive compensation and truly exceptional benefits, we are committed to providing a supportive work environment in which all employees are able to contribute their best.
OUR VALUES
Be a Mensch: We are ethical, kind, and admirable. We assume good intent and act with integrity. We are thoughtful and deliberative in how we support our clients, each other, and the community. “Choose generosity over judgment—every time”
Be Purpose-Built: We create spaces and programs that respect clients’ individuality and opens access. We strive to meet the individual where they’re at and give them the tools to be successful
Be Resolute: We work with tenacity to identify problems, seek out solutions, and get things done. Even small steps forward are acts of resilience.
SUMMARYThe Case Worker will provide case management services to asylum seekers, refugees, and immigrants, offering support and resources to help them achieve self-sufficiency, reduce poverty, and attain independence in the United States. This position primarily assists clients in accessing medical, social, employment, educational, and other essential services, while helping them navigate local systems.WHAT YOU'LL DO
Provide Social Services:
Provide case management services for asylum seekers and refugees as defined by grant guidelines. This may include housing search, financial management, access to public benefits, medical appointments, school registration, connection to food pantries, linkage to legal support and other services required by AMP guidelines.Complete Intake and needs assessment and subsequent internal/external referrals to promote self-sufficiency and integration with a strong focus on employment.Provide ongoing cultural and community orientation to clients to promote independent access to community resources.Advocate for client’s rights:
Coordinate and/or advocate for interpretation services to clients to ensure equal access to eligible services regardless of language barrier.Advocate on behalf of refugees, asylum seekers, and link clients with legal supports to secure permanent immigration status. Promote client rights and access to social services, social security, health providers, mental health services, and other supportive services.Reporting and maintaining files:
Accurately document all contacts and services in client case files and maintain case note logs per funder guidelines.Complete case reports as required by grant funders.Secure and schedule appointments for clients with service providers and provide or arrange transportation to appointments when necessary.Development and training:
Provide interpretation and translation for agency services as applicable.Attend agency and department meetings as required.Participate in trainings as required.Programs interaction and support:
Provide Services to AMP clients, complete intakes, provide financial assistance and referrals for clients. Collaborate with different departments in the agency, case workers and senior managements.QUALIFICATIONS
Education and Experience:Minimum of an associate degree in a human services related discipline required.Experience providing direct services to refugees and immigrants.Experience linking clients to a broad range of essential, community-based services. Knowledge, Skills & Abilities:Ability to provide culturally sensitive case management.Proficient communication skills for interaction with clients and the public.Strong time management and organizational skills.Working knowledge of community resources for refugees and immigrants.Informed about refugee and immigrant issues, and available services to clientsStrong computer skills, especially with Microsoft Outlook and Word.Familiarity with and appreciative of issues related to people with diverse cultures and languages.Fluency in a refugee language (Somali, Nepali, Burmese, Chin, Karen, Swahili, French, or other) is preferred along with superior written and verbal communication skills.Competencies:Judgment and Decision Making - Considers relative pros and cons of potential actions to choose the most appropriate one.Time Management – Uses time effectively and efficiently; values time; concentrates efforts on the more important priorities; gets more done efficiently and effectively.Client Focus - Understands and meets customer needs, whether internal or external, providing a high level of service and cooperation courteousness & sensitivity)Initiative & Adaptability - Deals with situations and issues proactively and persistently, personal willingness and ability to respond to change and ability to meet deadlines. Adapts to changing business needs, conditions, and work responsibilitiesCommunication Intelligence - Listens to others, able to communicate issues clearly and credibly with widely varied audiences and overcome resistance; fosters open communication and manages emotion in positive ways.Client Focus - Understands and meets customer needs, whether internal or external, providing a high level of service and cooperation courteousness & sensitivity)Expectation Based on Agency Values:Must possess a complete commitment to, and understanding of, Jewish Family Service’s Mission & Vision.Cultural Responsiveness – Ensure staff and programming treat each individual with respect - we honor staff and clients and meet them where they are with regard for their unique wants and needs. (Anava)Partnership – Ensure staff and programs develop and maintain partnerships to support health and well-being and recognize its role in helping individuals and families achieve meaningful and lasting change. (Chevrutah)Trust - Work with integrity and be accountable and responsive to others to build a foundation of trust. (Eimun)Person Centered Care – Believe in and show through daily practice the dignity and inherent worth of every individual at every stage of life and work to address their needs as a whole person. (B’Tselem Elohim)WORKING CONDITIONSWill work in the office and in the community; travel is a daily requirement as part of the provision of services to refugee clients, including expectation to transport clients to and from appointments.Must have access to a reliable vehicle, possess a valid, clean driver’s license and be sufficiently self-insured with liability insurance in the amount of $100/$300k.Flexible hours including days and some evenings, late nights, and weekends.PHYSICAL REQUIREMENTSPhysical activities and efforts required working in an office environment and the ability to move small furniture in preparation of an apartment. This may include making beds, arranging household items, and helping move client luggage.Visual acuity sufficient to maintain system of files and reports containing computer-generated and handwritten documents.Auditory acuity sufficient to communicate with staff and others by phone and in person.Mobility sufficient to conduct regular duties within a normal office environment and community.COMPENSATION & BENEFITS
Competitive salary of $21 - $28, commensurate with experience and qualifications.Health, Dental, and Vision insurance.Accrued Paid Time Off (PTO) of 4+ weeks.401k retirement plan with agency contribution of 4%.13+ observed holidays annually.Reduced full-time work week of 35 hours and early close on Fridays.The above pay range is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including, but not limited to, background, knowledge, skills, and abilities.
Jewish Family Services of Western New York is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Read Less