Company Description:
Jersey Mike’s is a fast-casual sub sandwich franchise with over 3,300 locations nationwide, offering fresh sliced subs, with freshly baked bread. Established in 1956, the company is committed to providing delicious food made with premium ingredients and giving back to the communities it serves. Jersey Mike’s was ranked #1 in 2026 America’s top franchises by Entrepreneur Magazine and earned recognition in Nation’s Restaurant News, highlighting its rapid growth and dedication. With a history of philanthropy, the brand gives back through initiatives like its Annual Day of Giving and has raised millions for local charities. Jersey Mike’s is driven by its commitment to quality, community, and making a difference.
Position Summary:
The Help Desk Technician is responsible for providing timely and effective technical assistance and support related to computer systems, hardware, software, and networks. This role involves diagnosing and resolving franchisee technical issues, responding to our franchisee inquiries, and ensuring successful and timely problem resolution. The ideal candidate will exhibit strong technical and communication skills and a commitment to exceptional customer service.
Work Schedule:
This is an onsite position requiring 40 hours of work per week, consisting of four 11-hour scheduled shifts. Each shift includes 10 hours of work and a one-hour unpaid meal break. As the Help Desk operates 7 days a week, flexibility is required to work shifts that may include nights, weekends, and holidays.
Key Responsibilities:
The following duties are essential, but not exhaustive, and may be subject to change based on business needs:
Qualifications:
Proven experience in troubleshooting hardware, software, and network issues, or equivalent training and education.1-3 years of prior experience in a help desk or technical support role preferred.Preferred SkillsStrong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.High attention to detail and ability to remain organized in a fast-paced environment.Adaptability to learn and support emerging technologies.Excellent interpersonal skills, fostering positive customer relationships.Ability to work effectively under pressure and manage multiple tasks simultaneously.Company Description:
Jersey Mike’s is a fast-casual sub sandwich franchise with over 3,300 locations nationwide, offering fresh sliced subs, with freshly baked bread. Established in 1956, the company is committed to providing delicious food made with premium ingredients and giving back to the communities it serves. Jersey Mike’s was ranked #1 in 2026 America’s top franchises by Entrepreneur Magazine and earned recognition in Nation’s Restaurant News, highlighting its rapid growth and dedication. With a history of philanthropy, the brand gives back through initiatives like its Annual Day of Giving and has raised millions for local charities. Jersey Mike’s is driven by its commitment to quality, community, and making a difference.
Position Summary:
We are seeking a motivated and experienced Jr. Support Associate for our Advanced Support team. The primary responsibility of the Jr. Support Associate is to provide general customer support and technical assistance for mobile app, website and digital platforms to Jersey Mike’s customers. Responds to inquiries, isolated problems, and determine and implements solutions.
Key Responsibilities:
The following duties are essential, but not exhaustive, and may be subject to change based on business needs:
Qualifications:
1-3 years of prior experience in a technical support or customer service role preferred.Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.Demonstrates attention to detail and accuracy.Ability to learn and support new and fast-changing technologies.Demonstrates strong interpersonal and relationship-building skills