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Jena Choctaw Pines
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  • Steward/Dishwasher  

    - Dry Prong
    Job DescriptionJob DescriptionSalary: Steward/ DishwasherSUPERVISOR: C... Read More
    Job DescriptionJob DescriptionSalary:

    Steward/ Dishwasher

    SUPERVISOR: Chef, Sous Chef, Lead Cook EXEMPT (Y/N): No

    CLASSIFICATION: Non-Key Employee


    SUMMARY:

    Responsible for the cleanliness of the kitchen area, to include: dishes, pots and pans, floors drains, and equipment. Accountable for sanitation efficiency and operation of the areas of the kitchen they are assigned.

    This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.


    ESSENTIAL DUTIES AND RESPONSIBILITIES:


    Pre-soak and Pre- wash dishware and silverware.
    Operate Dishware machine according to manufacturers instructions. (See Supervisor)
    Places and removes tableware from dishwashing racks.
    Checks all tableware, kitchen pots and pans, utensils etc. for cleanliness and rewashes unsatisfactory cleaned items.
    Stacks tableware according to size and likeness for future use in correct place.
    Polishes chafers and other items as needed for service.
    Reports all tableware breakages and damages of any equipment to supervisor.
    Dismantles stoves, ovens, grills, and broilers on daily and weekly basis as instructed by supervisor.
    Scrapes each equipment item with wire brush as needed and applies cleaning solution to clean, and reassembles each unit when all pieces have been rinsed and sanitized.
    Cleans hood and ventilation system as needed.
    Cleans Grease trap pans from Hood and Grills daily.
    Transport food and supplies to storage areas and coolers, using the fifo method of rotation.
    Puts supplies away.
    Performs janitorial duties for all kitchens: mops floors, scrubs walls, picks up and takes out trash.
    Adheres to all regulatory duties as assigned.
    Follows all departmental SOPs.
    All other duties as assigned.


    MINIMUM QUALIFICATION REQUIREMENTS:


    Must be eight-teen (18) years of age.
    High School Diploma or GED.
    One year of restaurant experience in a high volume establishment (preferred).
    Ability to understand and comply with all departmental and company rules, regulations, policies and procedures.
    Ability to maintain confidentiality of sensitive information.
    Ability to work flexible schedules.



    TRIBAL PREFERENCE POLICY:

    Members of the Jena Band of Choctaw Tribe shall be given absolute preference with respect to hiring, promotions, training, contracting, and separation from employment. For persons who meet the minimum qualifications, preferential treatment shall be based on the following criteria and shall be given in the following order:


    Enrolled members of the Jena Band of Choctaw tribe who satisfy the minimum job qualifications;
    Spouses of enrolled members of the Jena Band of Choctaw who satisfy the minimum job qualifications;
    Enrolled members of other recognized tribes who satisfy the minimum job qualifications;
    Military Veterans;
    All others who satisfy the minimum job qualifications.


    EDUCATION and/or EXPERIENCE:


    High school diploma/GED.
    Must be able to read and understand (MSDS Sheets).


    WORKING CONDITIONS:


    To perform this job successfully, the individual must be able to stand long periods of time in one location. Requires lifting up to 75 lbs. Requires transporting, pushing, pulling and maneuvering large loads weighing up to 300 lbs.
    Requires normal sense of smell, taste, touch, and sound.
    Requires the use of electrical equipment and sharp utensils.
    Requires regular, consistent attendance.
    Work area may be small with heavy production.


    CERTIFICATE/LICENSE:

    Must possess or acquire Serve-safe food handler card.


    WORK SCHEDULE AND ACCEPTANCE:

    I understand by accepting this position with Jena Choctaw Pines Casino I attest that I have read and understand the job description and can perform the essential functions for the job for which I am applying. I understand that I may be scheduled to work any shift, due to the business being open 24/7, 365 days a year. I understand that the casino is open and operating on all holidays. I understand that I am expected to work the schedule that is assigned to me weekly or monthly, accepting any changes that are made by my supervisor(s).I understand that I am expected to be on time for any and all shifts, due to the fact I may need to relieve a co-workers and that there may be scheduled events for our guests.I understand as stated in our handbook, penalty points will be charged and accumulated for all absences.I have been made aware that we have a section in our handbook on rules of conduct, which I, as an employee, am required to adhere to. I have read this statement and agree.

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  • Gaming Machine Attendant  

    - Dry Prong
    Job DescriptionJob DescriptionSalary: Gaming Machine AttendantSUPERVIS... Read More
    Job DescriptionJob DescriptionSalary:

    Gaming Machine Attendant

    SUPERVISOR: Gaming Machines Shift Supervisor EXEMPT (Y/N): NO

    CLASSIFICATION: Key Employee

    SUMMARY:

    Under general direction from the Gaming Machine Shift Supervisor, promotes a positive customer experience by providing accurate change for patrons; addressing questions or concerns about how Class II Gaming machines are played and the types of payouts; and resolving tilts and jams in a prompt and courteous manner.

    This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all inclusive.

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    Greets guests in a prompt, professional and courteous manner offering assistance, instruction, and advice on various types of Class II Gaming machines.

    Provides accurate change to patrons as requested.

    Observes all patron activity within assigned area; responds to questions from Casino Guests on machine functions and payouts.

    Assists guests when machines are in need of repairs by contacting and confirming assistance of a Gaming Machine Technician; resolves tilts and jams as requested.

    Safeguards company assets by keeping track of keys, funds and security access cards.

    Attends and participates in regularly scheduled staff meetings.

    Responds to customers requests in a prompt and professional manner; contacts supervisor as needed.

    Completes jackpot/cancel credit payouts and all relevant paperwork accurately and within established time lines.

    Completes jackpot payouts and ticket fills within established time lines and completes documentation as required.

    Assists in cleaning and maintenance of the Gaming Machine areas and assists in maintaining inventory of supplies.

    Ensures compliance with all regulatory requirements and policies and procedures, in all areas at all times.

    Maintains confidentiality of all privileged information.

    Contributes to a team effort and accomplishes related results as required.

    Performs other duties as required.

    ACCESS TO SENSITIVE AREAS AND INFORMATION:

    As relevant to position

    KEYS:

    As assigned

    MINIMUM QUALIFICATIONS:

    High School Diploma or GED

    Minimum of six (6) months customer service and money handling experience.

    Must be twenty-one (21) years of age.

    Ability to communicate effectively, both verbally and in writing.

    Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds.

    Ability to establish and maintain professional relationships with co-workers at all levels.

    Ability to represent the Casino in a professional manner, building respect and confidence.

    Ability to work independently and meet strict timelines.

    Ability to interpret a variety of instructions furnished in written and oral form.

    Valid drivers license and clean driving record.

    No felony or theft convictions.

    Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license.

    Tribal preference.

    TRIBAL PREFERENCE POLICY:

    Members of the Jena Band of Choctaw Tribe shall be given absolute preference with respect to hiring, promotions, training, contracting and separation from employment. For persons who meet the minimum qualifications, preferential treatment shall be based on the following criteria and shall be given in the following order:

    Enrolled members of the Jena Band of Choctaw tribe who satisfy the minimum job qualifications;

    Spouses of enrolled members of the Jena Band of Choctaw who satisfy the minimum job qualifications;

    Enrolled members of other recognized tribes who satisfy the minimum job qualifications;

    Military Veterans;

    All others who satisfy the minimum job qualifications.

    EDUCATION and/or EXPERIENCE:

    Knowledge of basic math and arithmetic.

    Skill in providing excellent customer service and money handling.

    Ability to communicate effectively, both verbally and in writing.

    Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds.

    Ability to establish and maintain professional relationships with co-workers at all levels.

    Ability to represent the Casino in a professional manner, building respect and confidence.

    Ability to work independently and meet strict timelines.

    Ability to interpret a variety of instructions furnished in written and oral form.

    PHYSICAL DEMANDS:

    While performing the duties of this job, the employee regularly is required to stand and walk for extended periods of time; use hands to finger, handle or feel; reach with hands and arms and talk or hear.

    The employee must occasionally lift and/or move up to 25 pounds.

    WORK ENVIRONMENT:

    Work is generally performed in a Casino setting with exposure to second-hand smoke and a moderate noise level.

    Extended hours and irregular shifts are required.

    Tight time constraints and multiple demands are common.

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  • Cage Cashier/Gaming Operations Miko's  

    - Jena
    Job DescriptionJob DescriptionSalary: Cage CashierSUPERVISOR: Cage Sup... Read More
    Job DescriptionJob DescriptionSalary:

    Cage Cashier

    SUPERVISOR: Cage Supervisor KEY EMPLOYEE (Y/N): YES

    SUMMARY:

    Under general direction from the Gaming Machine Director or Designee, safeguards the assets of the casino by executing monetary transactions for guests in an accurate, professional, and courteous manner and in accordance with established policies, procedures, and gaming regulations.

    This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all- inclusive

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    Will be responsible to watch, protect, handle, use, or maintain gaming cash and/ or gaming revenue. Gaming cash means money used in the operation of class II and Ill gaming. This includes cash deposited or withdrawal from gaming operation's cage or vault, in its kiosk and ATMs, gaming machines/system bill acceptors, drop boxes, change boxes, tip boxes, or other locations, containers, and devices used to store or retrieve cash used for the conduct of class II and Ill games or accounted for as a cash asset of the gaming operation.Executes accurate monetary transactions for casino patrons in a prompt and courteous manner according to established policies, procedures, and regulations.Operates front cage window, including but not limited to items such as cashing patron tickets.Maintains accuracy of the cashier drawer inventory, and jackpots.Ensures appropriate documentation and signatures on all required transactions.Maintains an accurate count of the persons interring the casino, jackpots.Attends and participates in regularly scheduled staff meetings.Assists patrons with general information upon request.Maintains confidentiality of all privileged information.Contributes to a team effort and accomplishes related results as required.Performs other duties as required.

    EDUCATION AND EXPERIENCE:

    Knowledge of accounting paperwork requirements.Knowledge of business English, proper spelling, grammar, and punctuation, and basic arithmetic.Skill in operating software programs in a Windows environment.Skill in analyzing problems, projecting consequences, identifying solutions, and implementing recommendations. Skill in operating 10 key, money counter and sort machine.Ability to communicate effectively, both verbally and in writing.Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds.Ability to maintain confidentiality.Ability to analyze situations and adopt appropriate courses of action.Ability to establish and maintain professional relationships with co-workers at all levels.Ability to work independently and meet strict timelines.Ability to make solid decisions and exercise independent judgment.

    MINIMUM QUALIFICATIONS:

    High School Diploma or GED plus one year cashiering experience preferably in a casino or banking environment. Must be twenty-one (21) years of age. Valid driver's license and clean driving record. No felony, theft or stealing convictions. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license. Tribal preference.

    WORKING CONDITIONS:

    While performing the duties of this job, the employee regularly is required to sit. The employee frequently is required to walk. The employee must occasionally lift and/or move up to 25 pounds. Occasional work is performed in a casino setting with exposure to second-hand smoke and a moderate noise level. Extended hours and irregular shifts may be required.

    KEY EMPLOYEE:

    In the accordance to NIGC Regulation, 25 502.10, Key employees are subjected to fingerprinting and background checks.

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  • Food Service Attendant (EDR)  

    - Dry Prong
    Job DescriptionJob DescriptionSalary: Food Service Attendant (EDR)SUPE... Read More
    Job DescriptionJob DescriptionSalary:

    Food Service Attendant (EDR)


    SUPERVISOR: Chef/ Sous Chef EXEMPT (Y/N): No

    CLASSIFICATION: Non-Key Employee


    SUMMARY:

    This position is responsible for the serving and monitoring of food in the Employee Dining Room.


    This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

    ESSENTIAL DUTIES AND RESPONSIBILITIES:


    Serve Employees in the EDR
    EDR shift will monitor food levels and ensure a clean and attractive dining room for our in-house guests
    Follows all food and workplace safety rules and regulations
    This position may require a minimal amount of kitchen prep work such as cleaning/slicing vegetable or plating desserts
    Must be able to carry large trays/bus tubs/pans with a minimum weight of 25lbs
    Must be able to complete all side work as designated by management
    EDR shift must restock essential EDR items such as condiments, glassware, plates, bowls, flatware and napkins
    Must be able to interact with internal guest of the casino
    Other duties as assigned


    MINIMUM QUALIFICATION REQUIREMENTS:


    Must be eight-teen (18) years of age.
    Ability to understand and comply with all departmental and company rules, regulations, policies and procedures.
    Ability to work flexible schedules.
    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    Must be able to successfully pass a drug screen and the tribal gaming commission licensing.


    TRIBAL PREFERENCE POLICY:

    Members of the Jena Band of Choctaw Tribe shall be given absolute preference with respect to hiring, promotions, training, contracting, and separation from employment. For persons who meet the minimum qualifications, preferential treatment shall be based on the following criteria and shall be given in the following order:


    Enrolled members of the Jena Band of Choctaw tribe who satisfy the minimum job qualifications;
    Spouses of enrolled members of the Jena Band of Choctaw who satisfy the minimum job qualifications;
    Enrolled members of other recognized tribes who satisfy the minimum job qualifications;
    Military Veterans;
    All others who satisfy the minimum job qualifications.


    EDUCATION and/or EXPERIENCE:


    High school diploma/GED required.
    Minimum of 1 year of hospitality industry experience in a high volume high operation. (Casino/Restaurant experience preferred)


    PHYSICAL DEMANDS:


    To perform this job successfully, the individual must be able to stand long periods of time.
    Require to lift/push or pull at least 25lbs, and 100+ with the help of a dolly or cart.
    Requires regular, consistent attendance.
    Work area may be small with heavy production.
    Requires being mobile 100% of the time may require bending from floor level to several feet overhead must be able to stand for extended periods work area may at times be noisy and temperatures may vary associate will have constant contact with guests and other team members. Read Less
  • Security Officer-Mikos  

    - Jena
    Job DescriptionJob DescriptionSalary: Miko's Gaming LLCSecurity Of... Read More
    Job DescriptionJob DescriptionSalary:

    Miko's Gaming LLC

    Security Officer



    SUPERVISOR: Gaming Machine Director or Designee KEY EMPLOYEE (Y/N): YES

    SUMMARY:

    Under general supervision of the Gaming Machine Director or Designee, ensures the safety and protection of casino patrons, employees, and assets in accordance with applicable laws, regulations, policies, and procedures. Maintains confidentiality of all privileged information. This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all - inclusive.

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    Will be responsible to watch, protect, handle, use, or maintain gaming cash and/ or gaming revenue. Gaming cash means money used in the operation of class II and Ill gaming. This includes cash deposited or withdrawal from gaming operation's cage or vault, in its kiosk and ATMs, gaming machines/system bill acceptors, drop boxes, change boxes, tip boxes, or other locations, containers, and devices used to store or retrieve cash used for the conduct of class II and Ill games or accounted for as a cash asset of the gaming operation.Attends and participates in all security briefings and staff meetings.Patrols gaming floor conducts check for open machines, floor bank, drop doors and lot checks; identifies and reports suspicious activities to appropriate personnel.Assists in training and development of newly hired staff.Performs all duties, verifies age of patrons, opens doors, checks suspicious packages, and identifies intoxicated patrons.Verifies deposits, jackpot winnings and credits for accuracy, transports money.Controls access to restricted areas; checks for and reports all safety hazards.Performs inspections on a routine, daily, and monthly basis to include inspecting signs, aisles, walkways, fire suppression systems and fire extinguishers.Assists patrons with lost and found and safety issues.Ensures employees adhere to all gaming policies and procedures; reports any violations to appropriate personnel.Controls emergency situations, which may include resetting alarms, evacuation and/or shutdown of building.Completes and verifies gaming paperwork, departmental logs, and reports.Communicates with other security personnel using codes and procedures if needed.Oversees the Lost and Found program by ensuring that all items found are bagged and tagged and accounted for through written documentation.Confers with representatives of local government to ensure cooperation and coordination of Casino activities with law enforcement and firefighting agencies.Performs other duties as required.

    EDUCATION AND EXPERIENCE:

    Knowledge of tribal, federal, and state gaming, criminal, traffic, and civil code and laws. Knowledge of security operations, principles and practices including investigation, patrol, communications, records, community/public relations, and crime prevention.Skill in establishing and maintaining effective working relationships with other law enforcement/regulatory agencies, departmental staff, tribal officials, and the public. Skill in analyzing problems, projecting consequences, identifying solutions, and implementing recommendations.Ability to interpret applicable federal, state, county and local laws, regulations, and requirements. Ability to establish and maintain professional relationships with co-workers at all levels.Ability to work independently and meet strict timelines. Ability to be persuasive and tactful in controversial situations.Ability to prepare accurate, complete, and legible reports and present detailed, accurate and objective oral presentations and response to questions.Ability to establish and maintain excellent working relationships with other individuals of varying social and cultural backgrounds.Ability to make intelligent and effective decisions in routine and emergency situations. Ability to communicate efficiently and effectively both verbally and in writing.

    MINIMUM QUALIFICATIONS:

    High School Diploma or GED plus one year of security experience; or equivalent combination of education and experience required. Complete and maintain CPR, AED, TIPS and First Aid certifications. Valid driver's license and clean driving record. No felony, theft or stealing convictions. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license. Must be twenty-one (21) years of age. Tribal preference.

    WORKING CONDITIONS:

    While performing the duties of this job, the employee is regularly required to stand for 8 hours or more. The employee must occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus. Work is generally performed in a casino environment where employee may have frequent contact with the public and be exposed to moderate/high noise levels, and second-hand smoke. The employee is occasionally exposed to outside weather conditions. Prolonged standing and walking may be required between buildings and other areas; situations may occur where there is exposure to hazards or physical risk. Extended work hours including swing shifts, evenings, holidays, and weekends may be required.

    KEY EMPLOYEE:

    In the accordance to NIGC Regulation, 25 502.10, Key employees are subjected to fingerprinting and background checks.

    Read Less
  • Housekeeping Attendant  

    - Dry Prong
    Job DescriptionJob DescriptionSalary: Housekeeping AttendantSUPERVISOR... Read More
    Job DescriptionJob DescriptionSalary:

    Housekeeping Attendant

    SUPERVISOR: Housekeeping Shift Supervisor EXEMPT (Y/N): No

    CLASSIFICATION: Non-Key Employee


    SUMMARY:

    Under direct supervision of the Housekeeping Shift Supervisor. Contributes to a positive guest experience by maintaining the guest areas, entrances, gaming areas and administrative areas in a clean and sanitary condition. Meet or exceed guest satisfaction.


    This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.


    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:


    Sweeps, mops and scrubs floors.
    Cleans and vacuums rugs and carpets.
    Dusts and polishes furniture.
    Cleans guest and gaming areas.
    Washes windows, walls and mirrors.
    Cleans, sanitizes and deodorizes restrooms; replaces soap and paper products.
    Empties and cleans waste receptacles and ashtrays; disposes of trash appropriately.
    Notifies management concerning needs of major repairs.
    Maintains equipment and custodial supplies and replenishes as needed.
    Maintains entrances, steps and walkways.
    Attends and participates in regularly scheduled staff meetings.
    Contributes to a team effort and accomplishes related results as required.
    Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds.
    Ability to communicate effectively in the English language.
    Ability to safely use cleaning products and safely operate cleaning equipment.
    Ability to understand and follow oral and written instruction.
    Ability to learn the methods of cleaning and caring for buildings, grounds and equipment.
    Ability to work as a team member in a structured working environment.
    Ability to demonstrate excellence in all job duties and continually seek improvement in results.
    Skills in the use of cleaning tools, chemicals, cleaners and disinfectants.
    All other duties as assigned.

    MINIMUM QUALIFICATIONS:


    High School Diploma or GED.
    One (1) year experience preferred in guest services.
    Must be twenty-one (21) years of age.
    Valid drivers license and clean driving record.
    Reliable transportation to meet your schedule demands.
    No felony or theft convictions.
    Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain Gaming License.
    Tribal Preference.


    TRIBAL PREFERENCE POLICY:

    Members of the Jena Band of Choctaw Tribe shall be given absolute preference with respect to hiring, promotions, training, contracting and separation from employment. For persons who meet the minimum qualifications, preferential treatment shall be based on the following criteria and shall be given in the following order:


    Enrolled members of the Jena Band of Choctaw tribe who satisfy the minimum job qualifications;
    Spouses of enrolled members of the Jena Band of Choctaw who satisfy the minimum job qualifications;
    Enrolled members of other recognized tribes who satisfy the minimum job qualifications;
    Military Veterans;
    All others who satisfy the minimum job qualifications.


    PHYSICAL DEMANDS:


    While performing the duties of this job, the team member regularly is required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
    The employee frequently is required to stand and walk.
    The employee occasionally is required to climb or balance; stoop, kneel, crouch, or crawl.
    The employee must occasionally lift and/or move up to 50 pounds.


    WORK ENVIRONMENT:


    Work is generally performed in office setting, Casino setting with exposure to second-hand smoke and moderate noise level, as well as, outdoors at maintenance work sites.
    Situations where using safety shoes, safety goggles, gloves and protective face shields may arise.
    Prolonged standing and walking.
    Tight time constraints and multiple demands are common.
    Evening and/or weekend work may be required.
    Extended hours and irregular shifts may be required. Read Less
  • Housekeeping Attendant - Part Time  

    - Dry Prong
    Job DescriptionJob DescriptionSalary: Housekeeping AttendantSUPERVISOR... Read More
    Job DescriptionJob DescriptionSalary:

    Housekeeping Attendant

    SUPERVISOR: Housekeeping Shift Supervisor EXEMPT (Y/N): No

    CLASSIFICATION: Non-Key Employee


    SUMMARY:

    Under direct supervision of the Housekeeping Shift Supervisor. Contributes to a positive guest experience by maintaining the guest areas, entrances, gaming areas and administrative areas in a clean and sanitary condition. Meet or exceed guest satisfaction.


    This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.


    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:


    Sweeps, mops and scrubs floors.
    Cleans and vacuums rugs and carpets.
    Dusts and polishes furniture.
    Cleans guest and gaming areas.
    Washes windows, walls and mirrors.
    Cleans, sanitizes and deodorizes restrooms; replaces soap and paper products.
    Empties and cleans waste receptacles and ashtrays; disposes of trash appropriately.
    Notifies management concerning needs of major repairs.
    Maintains equipment and custodial supplies and replenishes as needed.
    Maintains entrances, steps and walkways.
    Attends and participates in regularly scheduled staff meetings.
    Contributes to a team effort and accomplishes related results as required.
    Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds.
    Ability to communicate effectively in the English language.
    Ability to safely use cleaning products and safely operate cleaning equipment.
    Ability to understand and follow oral and written instruction.
    Ability to learn the methods of cleaning and caring for buildings, grounds and equipment.
    Ability to work as a team member in a structured working environment.
    Ability to demonstrate excellence in all job duties and continually seek improvement in results.
    Skills in the use of cleaning tools, chemicals, cleaners and disinfectants.
    All other duties as assigned.

    MINIMUM QUALIFICATIONS:


    High School Diploma or GED.
    One (1) year experience preferred in guest services.
    Must be twenty-one (21) years of age.
    Valid drivers license and clean driving record.
    Reliable transportation to meet your schedule demands.
    No felony or theft convictions.
    Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain Gaming License.
    Tribal Preference.


    TRIBAL PREFERENCE POLICY:

    Members of the Jena Band of Choctaw Tribe shall be given absolute preference with respect to hiring, promotions, training, contracting and separation from employment. For persons who meet the minimum qualifications, preferential treatment shall be based on the following criteria and shall be given in the following order:


    Enrolled members of the Jena Band of Choctaw tribe who satisfy the minimum job qualifications;
    Spouses of enrolled members of the Jena Band of Choctaw who satisfy the minimum job qualifications;
    Enrolled members of other recognized tribes who satisfy the minimum job qualifications;
    Military Veterans;
    All others who satisfy the minimum job qualifications.


    PHYSICAL DEMANDS:


    While performing the duties of this job, the team member regularly is required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
    The employee frequently is required to stand and walk.
    The employee occasionally is required to climb or balance; stoop, kneel, crouch, or crawl.
    The employee must occasionally lift and/or move up to 50 pounds.


    WORK ENVIRONMENT:


    Work is generally performed in office setting, Casino setting with exposure to second-hand smoke and moderate noise level, as well as, outdoors at maintenance work sites.
    Situations where using safety shoes, safety goggles, gloves and protective face shields may arise.
    Prolonged standing and walking.
    Tight time constraints and multiple demands are common.
    Evening and/or weekend work may be required.
    Extended hours and irregular shifts may be required. Read Less
  • VIP Host  

    - Dry Prong
    Job DescriptionJob DescriptionSalary: VIP HostSUPERVISOR: Director of... Read More
    Job DescriptionJob DescriptionSalary:

    VIP Host



    SUPERVISOR: Director of Marketing EXEMPT (Y/N): Yes

    CLASSIFICATION: Key Employee



    Summary:

    The VIP Host positon depicts the face of the casino in a service capacity, thus promoting the highest quality of guest satisfaction and repeat business. The VIP Host will ensure loyalty from our very best players, and work to develop new players. A VIP Host is expected to have the upmost level of professionalism and integrity when responding and interacting with guests.

    The VIP Host is responsible for identifying, developing, and retaining premium players. A VIP Host will provide assistance to various departments ensuring guest service standards are being met on the casino floor, issuing appropriate comps and answering guest questions or concerns. This position will rely on experience, excellent judgment and self-motivation to plan and accomplish goals. A certain degree of creativity and latitude is required in this position.

    This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    Greet and welcome guests on the casino floor, and promote the Brand as a warm, welcoming and inviting place to enjoy gaming, dining and promotional activities.Remain completely up-to-date on promotions and events, and be able to explain the details to guests.Have a comprehensive working knowledge of the player tracking and promotion systems to assist in evaluating guest play and reinvestment, generating reports and utilizing system resources to improve understanding of host quotas and guest play initiatives.Sign up new players and encourage guests to always use their Players Club card while playing, by explaining the advantages of doing so.Constantly promote the tiered card program and its benefits to increase player understanding of the program and build loyalty to the casino. Be acquainted with and know all Black Card holders by name. Maintain loyalty of the casinos best players by cultivating relationships and providing personalized service in support of their needs.Be familiar with the gaming floor machine locations, amenitys, dining options and hours of operation to assist guest in need of information.Ensure any questions, concerns or complaints from guests are addressed immediately, and provide follow up to ensure guest recovery, while following established protocols and procedures.Maintain an excellent working relationship with other departments in support of exceptional guest service.Review monthly gaming revenue and trip reports on VIP players to monitor any declines in play or inactivity of guests, then work to correct the issue through personalized telemarketing, direct mail and email efforts.Meet Host quota goals as determined by the Director of Marketing.Assist in the planning, execution of and participation of all VIP events or promotions as required by management.Evaluate guest play in accordance with training and guidance given by the Director of Marketing, then issue complimentary offers in keeping with established parameters.Provide a shift report recap on notable activities at the end of each work day.Monthly, the VIP Host will run the list of customers with play over $8,000. The list is utilized to obtain the employment of those customers. The employment information will be input into FABITrack.Maintain a business attire dress code and professional appearance when working.Work with Gaming to capture information, data, photos and releases for Jackpot Winners.Ensure guest feedback is collected and provided to management on a regular basis.Provide additional support to the Club Host team. Specific functions and responsibilities include working in the Players Club when needed, effective decision making authority, providing leadership, direction, motivation, training, and enthusiasm for the team to drive excellence in guest satisfaction in accordance with the organizations policies and procedures.Provide the Personal Touch to valued guests by sending them birthday, anniversary, get well soon, and other cards and personal notes.Some duties will routinely occur outside of regular scheduled work hours, and will require prompt response by: responding to phone calls, emails or text messages from guests.Ability to work a flexible schedule including extended hours, weekends, and holidays.Safeguards access to secure areas by ensuring that keys, comps and any items with monetary value are properly signed and accounted for at all times.Maintains the confidential nature of all departmental and guest personal information at all times.This position is not limited to those duties listed in the job description.Duties and responsibilities can be changed, expanded, reduced or deleted to meet business needs of the company.

    MINIMUM QUALIFICATIONS:

    Must be at least 21 years of age.High School Diploma or GED/equivalent.A demonstrated ability to use basic Microsoft Office functions (such as, but not limited to, Word, Outlook, and Excel) is required.Excellent communication skills and friendly, outgoing personality is required.Must be a proven self-starter, flexible, versatile and responsible.Work schedules will be dependent upon business needs. Candidates must be able to work all schedules, all days and all shifts, and these may change week to week.Prior customer service and sales experience preferred.Prior experience with IGT Patron Management is a plus.Tribal Preference.









    TRIBAL PREFERENCE POLICY:

    Members of the Jena Band of Choctaw Tribe shall be given absolute preference with respect to hiring, promotions, training, contracting, and separation from employment. For persons who meet the minimum qualifications, preferential treatment shall be based on the following criteria and shall be given in the following order:

    Enrolled members of the Jena Band of Choctaw tribe who satisfy the minimum job qualifications;Spouses of enrolled members of the Jena Band of Choctaw who satisfy the minimum job qualifications;Enrolled members of other recognized tribes who satisfy the minimum job qualificationsMilitary Veterans;All others who satisfy the minimum job qualifications.

    PHYSICAL DEMANDS:

    While performing the duties of this job, the employee regularly is required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.The employee frequently is required to walk.The employee occasionally is required to stand; and stoop, kneel, crouch, or crawl.The employee must occasionally lift and/or move up to 25 pounds.

    WORK ENVIRONMENT:

    The noise level in the work environment is usually moderate.Environment can be smoky at times and the candidate must have a tolerance for such.The VIP Host must have the ability to lift up to 25 pounds.

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  • Cage Cashier/ Dual Rate (Graveyard)  

    - Dry Prong
    Job DescriptionJob DescriptionSalary: Cage Cashier/Dual RateSUPERVISOR... Read More
    Job DescriptionJob DescriptionSalary:

    Cage Cashier/Dual Rate


    SUPERVISOR: Cage Manager EXEMPT (Y/N): No

    CLASSIFICATION: Key Employee


    Summary:

    Under the direction of the Cage Supervisor the Cage cashier is responsible for providing exceptional service to our guests, processing a multitude of monetary transactions for our guests in an efficient and courteous manner and protection of company assets. The Dual Rate role will be assigned by the Cage Manager on an as needed basis. During this assigned period the job duties and responsibilities are the same as a Main Bank Cashier.

    This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

    ESSENTIAL DUTIES AND RESPONSIBILITIES:


    Slot ticket redemption, currency exchange, slot jackpot payouts, check cashing/credit card advance, chip sales/redemption, filling/crediting of ticket redemption units.
    Ensures a consistent high level of service for our guests.
    Adheres to department standards and procedures, company internal controls, and Title 31 requirements.
    Responsible for safeguarding company assets
    Promotes positive public/team member relations at all times.
    Reconciles Kiosk Machines (Cash Ticket Machines) as required.
    Performs other duties as assigned.


    KNOWLEDGE, SKILLS AND ABILITIES:


    Must be able to communicate verbally in English.
    Must be able to read and write in English.
    Ability to multi-task and handle mental and physical stress.
    Must be able to work all shifts, weekends, holidays and special events as needed.


    MINIMUM QUALIFICATIONS:

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

    The requirements listed below are representative of the knowledge, skill and/or ability required.


    High School Diploma or GED plus minimum of six (6) months cashiering experience preferably in a casino or banking environment.
    Must be twenty-one (21) years of age.
    Valid drivers license and clean driving record. No felony, theft or stealing convictions.
    Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license.
    Tribal preference.

    TRIBAL PREFERENCE POLICY:

    Members of the Jena Band of Choctaw Tribe shall be given absolute preference with respect to hiring, promotions, training, contracting, and separation from employment. For persons who meet the minimum qualifications, preferential treatment shall be based on the following criteria and shall be given in the following order:

    Enrolled members of the Jena Band of Choctaw tribe who satisfy the minimum job qualificationsSpouses of enrolled members of the Jena Band of Choctaw who satisfy the minimum job qualificationsEnrolled members of other recognized tribes who satisfy the minimum job qualificationsMilitary VeteransAll others who satisfy the minimum job qualifications

    PHYSICAL DEMANDS:


    While performing the duties of this job, the employee regularly is required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
    The employee is required to walk and stand; and stoop, kneel, crouch, or crawl.
    The employee must occasionally lift and/or move up to 50 pounds.
    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Work Environment:


    Work is generally performed indoors in a casino setting where employee may have frequent contact with the public and be exposed to moderate/high noise levels, dirt, dust, unpleasant odors and second-hand smoke.
    Prolonged sitting/standing, walking, and/or extended work hours including swing shifts, evenings, holidays and weekends may be required.
    Extended hours and irregular shifts are required.
    Tight time constraints and multiple demands are common.

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  • IT-Support Specialist  

    - Dry Prong
    Job DescriptionJob DescriptionSalary: SUPERVISOR: IT Director EXEMPT (... Read More
    Job DescriptionJob DescriptionSalary:

    SUPERVISOR: IT Director EXEMPT (Y/N): Yes

    CLASSIFICATION: Key Employee

    SUMMARY:

    Under general direction of the IT Director responsible for the maintenance of the software, hardware and related peripherals while ensuring optimal system performance. Provides hardware and software support for users according to established policies and procedures in a timely, professional and accurate manner. Maintains the confidentiality of all privileged information.

    This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    Installs, configures, and maintains personal computers, hardware, software, voice systems, cabling and other related equipment.Provides integrated hardware and software support.Ensure proper documentation of hardware and software is maintained to meet TICS and MICS requirements.Contribute to and maintain system standards.Ensures that backup, recovery, and security procedures are performed as planned and necessary.Monitors the utilization of the LAN to detect potential errors or problems and provides necessary prevention guidelines. Monitors networks to determine upgrade requirements and general utilization issues.Create, change, and delete user accounts per request.Excellent working knowledge of troubleshooting networking equipment and I.T. systems.Comply with all gaming statutory obligations and company policy.Maintains confidentiality; works cooperatively with all levels of staff.Expected to stay informed on current and new technologies. Also, sharing info on or recommending the use of these technologies.Maintains an operational state of all network PCs, Servers and Point of Sale Systems.Keeps accountability of automated equipment inventory, replacement and repair parts inventory.Monitors the utilization of the LAN to detect potential errors or problems and provides necessary prevention guidelines.Excellent customer service and troubleshooting skills.Performs other duties as required.

    MINIMUM QUALIFICATIONS:

    21 Years of Age.High School Diploma or GED plus two years experience in computer desktop support.Associates Degree in MIS, Computer Science or related field preferred.A+ Certification, Net+ certification, Security+ Certification, preferred.Communicate effectively via oral and written methods.Two or more years experience in computer repair and or network administration.Maintain accountability of controlled and sensitive items.Identify Issues, test for solutions, and apply repairs.Understands basics of Active Directory and Exchange management.Intermediate capability in Microsoft products: Windows, Server, SQL, Office, Dynamics.Intermediate understanding of TCP/IP addressed or other Digital Environments.Intermediate knowledge of network protocols and principles including WAN/LAN routing.Basic understanding how to administrate VoIP systems.Basic understanding of virtual and physical environments: VMware including VDI.Willing to work odd and irregular hours including nights, weekends, and holidays.Valid drivers license and clean driving record.Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license.Gaming experience preferred.Tribal preference.

    TRIBAL PREFERENCE POLICY:

    Members of the Jena Band of Choctaw Tribe shall be given absolute preference with respect to hiring, promotions, training, contracting, and separation from employment. For persons who meet the minimum qualifications, preferential treatment shall be based on the following criteria and shall be given in the following order:

    Enrolled members of the Jena Band of Choctaw tribe who satisfy the minimum job qualifications;Spouses of enrolled members of the Jena Band of Choctaw who satisfy the minimum job qualifications;Enrolled members of other recognized tribes who satisfy the minimum job qualifications;Military Veterans;All others who satisfy the minimum job qualifications.



    KNOWLEDGE, SKILLS AND ABILITIES:

    Knowledge of a wide range of computer systems software, applications, hardware, including Microsoft Server 2008R2 or later, Microsoft Office, VMware and other related equipment.Skill in operating various word-processing, spreadsheets, and database software programs in the Windows environment.Ability to implement, test, troubleshoot, and maintain network systems software.Ability to work independently and meet strict time lines.Ability to communicate efficiently and effectively both verbally and in writing.

    PHYSICAL DEMANDS:

    While performing the duties of this job, the employee regularly is required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.The employee frequently is required to walk, stand, stoop, kneel, crouch, or crawl.The employee must occasionally lift and/or move up to 50 pounds.

    WORK ENVIRONMENT:

    Work is generally performed in an office setting with a moderate noise level.Occasional work is performed in a Casino setting with exposure to second-hand smoke and a moderate noise level.Extended hours and irregular shifts may be required.Tight time constraints and multiple demands are common. Read Less

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