Who We Are At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage. Our Global Reach JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com's international logistics footprint. Learn more about who we are and what we do: https://www.jingdonglogistics.com/ What We Offer Joining JD Logistics means helping shape the future of global supply chain and logistics. You'll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you'll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry. About The Team You'll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment. Job Title Middle Mile Operations Location Fontana, CA or City of Industry, CA Annual Salary Range $70,304 - $90,000 + Annual Bonus Employment Type Full-Time JD Logistics (US) Inc. is seeking an experienced Middle Mile Operations to lead and optimize our middle mile transportation operations. This role is responsible for managing end-to-end transportation processes across Drayage, FTL/LTL linehaul, and freight forwarding operations, overseeing a fleet of company-owned vehicles and an external carrier network. What You'll Do Transportation Planning Strategy: Develop and execute transportation strategies aligned with corporate objectives, business growth, and market trends for Drayage, Middle Mile (FTL/LTL), and freight operations. Optimize end-to-end linehaul processes including port container drayage, warehouse-to-warehouse trunk routes, cargo consolidation/sorting, and final mile coordination. Design and refine route networks to maximize load efficiency, minimize empty miles and container returns, and reduce per-unit transportation costs. Lead TMS (Transportation Management System) implementation and process digitization initiatives to enhance planning accuracy and operational visibility. Carrier Fleet Management: Manage and optimize the company-owned vehicle fleet while strategically supplementing capacity through external carrier partnerships. Source, evaluate, and onboard qualified carriers; negotiate competitive rates and service agreements through structured RFP/RFQ processes. Establish and maintain carrier performance scorecards covering on-time delivery, cargo safety, cost efficiency, and compliance metrics. Monitor DOT/FMCSA compliance requirements for both internal fleet and contracted carriers; ensure all safety and regulatory standards are met. Operations Monitoring Cost Control: Monitor real-time transportation KPIs including cost per shipment, on-time rate, load factor, profit/loss by lane, and fleet utilization. Build risk alert frameworks and escalation protocols to proactively identify and resolve operational anomalies (delays, capacity shortages, damage claims). Analyze operational data to identify cost-saving opportunities; develop and execute annual financial operating plans with clear P L accountability. Prepare regular operations reports and executive dashboards; present performance insights and improvement recommendations to senior leadership. Client Service Cross-functional Collaboration Serve as the primary transportation operations contact for key accounts, managing SLA compliance, service reviews, and escalation resolution. Collaborate with Sales, Warehouse Operations, Customs Brokerage, and Customer Service teams to ensure seamless end-to-end supply chain execution. Manage complaint/claims resolution processes; drive root cause analysis and implement corrective actions to continuously improve client satisfaction. Support RFP response development and client presentations with operational data, capacity planning, and competitive pricing insights. About You Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field. 5+ years of progressive experience in transportation/logistics operations, with at least 2 years in a supervisory or managerial capacity. Bilingual fluency in Mandarin Chinese and English (spoken and written) is required for coordination with HQ and cross-border operations. Demonstrated experience managing carrier relationships, rate negotiations, and RFP/RFQ processes. Proven ability to develop and execute annual financial/operating plans with P L oversight. Proficiency with TMS platforms, Microsoft Office Suite (Excel at advanced level), and data analysis/reporting tools. Excellent organizational, analytical, and problem-solving skills with a track record of driving process improvement. Preferred but not essential for this role: Hands on dispatcher experience Experience with port operations and container drayage at LA/LB ports. Background in e-commerce logistics, 3PL/4PL operations, or working with major retail/e-commerce accounts (Amazon, Wayfair, etc.). Experience with TMS implementation or transportation digitization projects. Knowledge of DOT/FMCSA regulations and transportation compliance requirements. Familiarity with Power BI, Tableau, or similar BI tools for operational analytics. At JINGDONG Logistics, we're committed to building a diverse and inclusive workplace where everyone can thrive. We're proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic. Ready to apply? Take the next step in your career, apply now and explore the opportunities we have to offer.
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