Job DescriptionJob DescriptionGrow, innovate, and generate progress: Harness your expertise to solve challenges and celebrate success!
Job Summary:
JCS Solutions has a need for a Senior VMWare & Horizon Engineer to support the Air Force National Capital Region (AFNCR) IT Services (ITS) program at Joint Base Andrews (JBA). A successful candidate requires extensive hands-on experience with enterprise VMWare Horizon VD coupled with project management skills. This supports both the classified and unclassified network VMWare infrastructure. This position is 100% on-site at Joint Base Andrews (JBA). This position offers an excellent opportunity to be part of a high-performing team responsible for supporting a high-velocity collaborative environment, along with tremendous growth potential. If you are interested in a challenge and a great working environment, apply today!
What’s in it for you: Join a premier technology firm specializing in innovative solutions. Be part of a collaborative, inclusive, and innovative work culture. Enjoy tremendous growth potential in a high-performing team environment. A robust benefits package: Health, dental, and vision insurance Life insurance Short-and-long term disability Paid time off (PTO) 401k retirement plan with employer match Annual Professional Development Reimbursement Program And more! What you will do:
The specific duties include but are not necessarily limited to the following:Serve as a Level 2 escalation point for the Service Desk, providing support for a diverse end-user population.Oversee the VMware Horizon VDI environment, including provisioning hosts, remediating hosts, and setting up virtual machines.Perform patching, maintenance, and troubleshooting of UAGs, Connection Servers and vCenters.Maintain working knowledge of ESXi hosts, clusters, and vSAN.Manage App Volumes, DEM, and have applicable knowledge of Microsoft Active Directory and GPO.Manage the creation and maintenance of VDI Master Images - Win 10/11 base OS and business-specific applications.Analyzing, developing, integrating, and maintaining enterprise automation and operations based on community policies and guides.Support all aspects of the current and planned developed solutions, capabilities, risk mitigation, analysis of alternatives, testing.Strong understanding in how to design Horizon VDI infrastructure.Strong VDI troubleshooting skills AD/VMware/Horizon to quickly resolve outages.Assist in leading the development and implementation of senior management and customer O&M and future need requirements into detailed technical solutions.Help mentor and review the work of junior team members.Supports customer requirements in a 24/7/365 IT enterprise operations environmentExcellent communication and collaboration skills are a must.
What you will bring:Active SECRET DoD ClearanceBachelor’s Degree in computer science, information technology, or related.Education and experience requirements may be substituted with:A master’s degree (in subjects described above) and 3 years of experience.No degree with 10 years of intensive and progressive experience demonstrates the required proficiency levels related to task.Active IAT Level II Certification, SEC+VMWare Horizon CertificationVMWare Certification3-5+ years of relevant experienceExperience to design, implement, and maintain information technology systems. To include designing the basic computing infrastructure to accomplish key tasks, establishing networking rules for cybersecurity, and troubleshooting network errors or other technical issues.
How you will wow us:Working knowledge of the Air Force and/or DoD is a plus.
JCS Solutions LLC (JCS) is a premier technology firm specializing in enterprise-wide capabilities including cloud and infrastructure solutions, cyber security, digital modernization, next generation technologies enablement, software solutions, and mission support services dedicated to providing the highest quality of services and solutions. JCS delivers expert management consulting and information technology (IT) solutions to federal agencies.
We are a learning organization that promotes a work culture of collaboration, inclusiveness, inspiration and innovation.
JCS has been certified as a Great Place to Work four years in a row and was awarded as Washington Post’s Top Places to Work for 2024.
Our employees embody our core values, and we are looking for others who do too!
Customer Experience: Strive for excellence and delight our clientsInnovation: Embrace creative thinking to enable continual growth and powerful solutionsAccountability: Take ownership of and pride in our actions and service deliveryInspire: Be inspired to be your best self and have fun in the processIntegrity: Do the right thing, the right way, every time!Stewardship: Careful management of something entrusted to us.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to any status protected by applicable federal, state, or local laws.Powered by JazzHR8hMB87Un8Y
Job DescriptionJob DescriptionGrow, innovate, and generate progress: Harness your expertise to solve challenges and celebrate success!
Job Summary:
JCS Solutions has a need for a Data Center Manager - Mid to join our growing team providing support to the 844th Communications Group at Joint Base Andrews (JBA). This role includes supporting the Air Force District of Washington (AFDW) and Headquarters Air Force (HAF) customers on both NIPRNet and SIPRNet domains for the development of the CCC building. The preferred candidate will have excellent communications skills, a strong customer service orientation and experience serving as an advisor to Chief Architect and other Government/Contractor staff and managers. This position offers an excellent opportunity to be part of a high-performing team responsible for supporting a high-velocity collaborative environment, along with tremendous growth potential. If you are interested in a challenge and a great working environment, apply today!
What’s in it for you: Join a premier technology firm specializing in innovative solutions. Be part of a collaborative, inclusive, and innovative work culture. Enjoy tremendous growth potential in a high-performing team environment. A robust benefits package: Health, dental, and vision insurance Life insurance Short-and-long term disability Paid time off (PTO) 401k retirement plan with employer match Annual Professional Development Reimbursement Program And more! What you will do:
The specific duties include but are not necessarily limited to the following:Lead and assist with all design aspects of the CCC data center support systems, to include AC/DC power, UPS, HVAC, carrier infrastructures, internal/external cable plant, and overall data center layout.Produce architectural artifacts to include system design diagrams, recommendation justifications, and technical specifications.Communicate conceptual designs and create/maintain project documentation before, during, and after construction.Create and review civil/structural/architectural design RFPs.Conduct site assessments, internal design meetings, construction reviews.Collaborate with stakeholders to define the processes and standards that govern data center activities.Coordinate and control access and logistic support.Follow Datacenters procedures and processes.Manage and coordinate the installation and maintenance of date center equipment.Ensure compliance with data center security protocols.Comfortable in a fast-paced environment.Technically strong and able to make quick, sound decisions. Excellent communication and collaboration skills are a must.
What you will bring:Active SECRET DoD Clearance.Bachelor’s Degree with 5+ years in Civil Engineering and the equivalent relevant experience in datacenter or mission critical facilities design.Experience managing hardware configuration baselines.Experience with Data Center Strategy, Planning, and Roadmap maintenance.Knowledge of power infrastructure layout from generation to rack level, redundancy levels and techniques, rack standards, properties and selection criteria, and power rail/strip options, cold aisle/hot aisle containment, and standards for fire suppression, security and safety.Proficiency in building codes, regulations, and standards.Ability to build and maintain relationships, partnerships and external networks.Ability to work independently, with minimal supervision and work effectively in a collaborative team environment while keeping the team informed.Excellent customer facing skills.Excellent researching, decision-making and organizational skills are required.Excellent written and verbal communication skills.Proven analytical, evaluative, and problem-solving abilities.Working knowledge of Microsoft Office Suite including Microsoft Visio or AutoCAD.Maintain confidentiality and adhere to data protection and other guidelines where appropriate.
How you will wow us:Active CompTia SEC+ CE Cert.Data Center Management Certification a plus.Experience or familiarity with DCIM management software such as NLYTE.Working knowledge of the Air Force and/or DoD is a plus.
JCS Solutions LLC (JCS) is a premier technology firm specializing in enterprise-wide capabilities including cloud and infrastructure solutions, cyber security, digital modernization, next generation technologies enablement, software solutions, and mission support services dedicated to providing the highest quality of services and solutions. JCS delivers expert management consulting and information technology (IT) solutions to federal agencies.
We are a learning organization that promotes a work culture of collaboration, inclusiveness, inspiration and innovation.
JCS has been certified as a Great Place to Work four years in a row and was awarded as Washington Post’s Top Places to Work for 2024.
Our employees embody our core values, and we are looking for others who do too!
Customer Experience: Strive for excellence and delight our clientsInnovation: Embrace creative thinking to enable continual growth and powerful solutionsAccountability: Take ownership of and pride in our actions and service deliveryInspire: Be inspired to be your best self and have fun in the processIntegrity: Do the right thing, the right way, every time!Stewardship: Careful management of something entrusted to us.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to any status protected by applicable federal, state, or local laws.
Powered by JazzHR9Pz0Bc2YKM
Job DescriptionJob DescriptionGrow, innovate, and generate progress: Harness your expertise to solve challenges and celebrate success!
Job Summary:
JCS Solutions has a need for an Operations Watch Technician to join our growing team providing support services for information systems for Headquarters Air Force (HAF), Air Force District of Washington (AFDW), and other Air Force activities within the AF National Capital Region (AFNCR) missions to include the Pentagon, Joint Base Andrews (JBA), Joint Base Anacostia-Bolling (JBAB). This position offers an excellent opportunity to be part of a high-performing team responsible for supporting a high-velocity collaborative environment, along with tremendous growth potential. If you are interested in a challenge and a great working environment, apply today!
What’s in it for you: Join a premier technology firm specializing in innovative solutions. Be part of a collaborative, inclusive, and innovative work culture. Enjoy tremendous growth potential in a high-performing team environment. A robust benefits package: Health, dental, and vision insurance Life insurance Short-and-long term disability Paid time off (PTO) 401k retirement plan with employer match Annual Professional Development Reimbursement Program And more! What you will do:
The specific duties include but are not necessarily limited to the following:Responsible for monitoring and managing the status of the Wide Area Network, receiving support calls for connectivity issues, performing incident management and service restoration activities using a suite of automation tools and working with long haul carriers.Provides proactive problem management and customer reporting.Service issues that cannot be resolved by Tiers 1 and 2 support are escalated to internal Tier 3 support for advanced troubleshooting and resolution.Training of a small team responsible for monitoring reporting and ensuring the IT environment of the Air Force District of Washington is up and running at all times.Monitor, maintain, report, and ensure that the environment is up and running at all times.Monitor both NIPR and SIPR environments.Log analysis and document for incident remediation/threat hunting.Respond to outage, critical, and warning alerts to resolve issues before they affect end-user services.Works as part of the Ops Watch team to achieve mission critical objectives and deliverables.Report alerts to the Communications Focal Point (CFP) and relevant stakeholders while working with mission partners and local technicians to resolve the alert as soon as possible.Communicates with internal team members across multiple areas.Monitor and continuously improve system tools providing status information to Ops Watch, such as Remedy, SolarWinds, and System Center Operations.Monitor SCOM application, to maintain situational awareness of the environment.Comfortable in a fast-paced environment.Technically strong and able to make quick, sound decisions. Excellent communication and collaboration skills are a must.
What you will bring:Secret DoD Clearance; ability to obtain a Top Secret in the futureA bachelor’s degree.NOTE: Education and experience requirements may be substituted with:A master’s degree and 0 years of experience.No degree with 6 years of intensive and progressive experience demonstrating the required proficiency levels related to task.CompTIA Security + or IAT Level II equivalent5 – 7 years of experience in Operations Center2+ years' experience with switches and routers.Experience using system monitoring tools such as SolarWinds and SCOM to monitor enterprise system status across multiple technologies and platforms.Experience writing strong technical support/triage documentation.Experience reviewing system events and performing triage to determine impact and urgency.Experience troubleshooting enterprise IT incidents and recommending approaches to resolve them.Ability to work in a live 24x7 operation.Strong communication skills and ability to multi-task in a fast-paced environment.
How you will wow us:CCENT or CCNA Certifications.Experience tuning system monitoring tools such as SolarWinds and SCOM.Experience working with ITSM tools, especially Remedy.Experience working in a military command or operations center, particularly an Air Force Communications Focal Point (CFP). Experience working at the Pentagon, Joint Base Andrews (JBA), and Joint Base Anacostia-Bolling (JBAB).Knowledge of Air Force, Pentagon, and/or AFNCR.
JCS Solutions LLC (JCS) is a premier technology firm specializing in enterprise-wide capabilities including cloud and infrastructure solutions, cyber security, digital modernization, next generation technologies enablement, software solutions, and mission support services dedicated to providing the highest quality of services and solutions. JCS delivers expert management consulting and information technology (IT) solutions to federal agencies.
We are a learning organization that promotes a work culture of collaboration, inclusiveness, inspiration and innovation.
JCS has been certified as a Great Place to Work four years in a row and was awarded as Washington Post’s Top Places to Work for 2024.
Our employees embody our core values, and we are looking for others who do too!
Customer Experience: Strive for excellence and delight our clientsInnovation: Embrace creative thinking to enable continual growth and powerful solutionsAccountability: Take ownership of and pride in our actions and service deliveryInspire: Be inspired to be your best self and have fun in the processIntegrity: Do the right thing, the right way, every time!Stewardship: Careful management of something entrusted to us.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to any status protected by applicable federal, state, or local laws.Powered by JazzHRivndPwv0wP
Job DescriptionJob DescriptionGrow, innovate, and generate progress: Harness your expertise to solve challenges and celebrate success!
Job Summary:
JCS Solutions has a need for a Tempest Analyst/Manager to join our growing team providing support services for information systems for Headquarters Air Force (HAF), Air Force District of Washington (AFDW), and other Air Force activities within the AF National Capital Region (AFNCR) missions to include the Pentagon, Joint Base Andrews (JBA), Joint Base Anacostia-Bolling (JBAB). This position offers an excellent opportunity to be part of a high-performing team responsible for supporting a high-velocity collaborative environment, along with tremendous growth potential. If you are interested in a challenge and a great working environment, apply today!
What’s in it for you: Join a premier technology firm specializing in innovative solutions. Be part of a collaborative, inclusive, and innovative work culture. Enjoy tremendous growth potential in a high-performing team environment. A robust benefits package: Health, dental, and vision insurance Life insurance Short-and-long term disability Paid time off (PTO) 401k retirement plan with employer match Annual Professional Development Reimbursement Program And more! What you will do:
The specific duties include but are not necessarily limited to the following:Responsible for overseeing and managing all aspects of TEMPEST certification processes within the organization.Ensure that our products and facilities meet the stringent requirements for TEMPEST certification, providing assurance to our customers and stakeholders of the security of our systems.Develop and implement TEMPEST certification procedures and protocols in accordance with relevant standards and regulations.Coordinate with internal teams, including engineering, manufacturing, and security, to ensure compliance with TEMPEST requirements throughout the product lifecycle.Conduct TEMPEST inspections and assessments of equipment, facilities, and processes to identify and address any potential security vulnerabilities.Serve as the primary point of contact for TEMPEST certification authorities, communicating effectively to facilitate the certification process.Keep abreast of updates and changes to TEMPEST standards and regulations, providing guidance and recommendations for maintaining compliance.Collaborate with external vendors and partners as needed to support TEMPEST certification efforts.Document and maintain comprehensive records of TEMPEST certification activities, findings, and outcomes.Provide training and guidance to staff members on TEMPEST security principles and best practices TEMPEST Certification Manager and Inspector.To perform this job successfully, the individual must be able to perform each essential duty satisfactorilyComfortable in a fast-paced environment.Technically strong and able to make quick, sound decisions. Excellent communication and collaboration skills are a must.
What you will bring:Secret DoD ClearanceBachelor’s degree in computer science or a related field with 4+ years of in depth experience including RMF and NIST 800-53 and A&A's with at least 2 years of experience with Tempest inspections or requirementsNo degree and 2 years of Air Force Tempest experience with Air Force Tempest schoolhouse training/certification may be considered in lieu of a degreeGovernment CTP or CTTA trainingDoDD 8140 certification (CompTia, ISC2, ISACA, etc.), i.e. SEC+ CertificationIn-depth knowledge of TEMPEST standards and regulations, including NSTISSAM TEMPEST/1-92 and related documents.Ability to speak effectively before groups of customers or employees of organizationAbility to apply understanding to carry out instructions furnished in written, oral, or diagram formAbility to deal with multiple programs simultaneously (multi-task) witStrong communication skills and ability to multi-task in a fast-paced environment.
How you will wow us:Air Force CTP or CTTA training consideredAbility to read and interpret documents such as technical specifications, operating and maintenance instructions, and procedure manualsKnowledge of TEMPEST/1-92, 2-95, 01-02, 1-13 standards preferredStrong understanding of electromagnetic interference (EMI) and electromagnetic compatibility (EMC) principles.Experience conducting TEMPEST inspections and assessments.Excellent communication skills, with the ability to effectively interact with internal teams, external partners, and certification authorities.Certification such as Certified TEMPEST Professional (CTP) or Certified TEMPEST Specialist (CTS) preferred.
JCS Solutions LLC (JCS) is a premier technology firm specializing in enterprise-wide capabilities including cloud and infrastructure solutions, cyber security, digital modernization, next generation technologies enablement, software solutions, and mission support services dedicated to providing the highest quality of services and solutions. JCS delivers expert management consulting and information technology (IT) solutions to federal agencies.
We are a learning organization that promotes a work culture of collaboration, inclusiveness, inspiration and innovation.
JCS has been certified as a Great Place to Work four years in a row and was awarded as Washington Post’s Top Places to Work for 2024.
Our employees embody our core values, and we are looking for others who do too!
Customer Experience: Strive for excellence and delight our clientsInnovation: Embrace creative thinking to enable continual growth and powerful solutionsAccountability: Take ownership of and pride in our actions and service deliveryInspire: Be inspired to be your best self and have fun in the processIntegrity: Do the right thing, the right way, every time!Stewardship: Careful management of something entrusted to us.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to any status protected by applicable federal, state, or local laws.Powered by JazzHREf3j3i7bIY
Job DescriptionJob DescriptionGrow, innovate, and generate progress: Harness your expertise to solve challenges and celebrate success!
Job Summary:
JCS Solutions has a need for an IT Project Manager to support the Air Force National Capital Region (AFNCR) IT Services (ITS) program at The Pentagon. This position offers an excellent opportunity to be part of a high-performing team responsible for supporting a high-velocity collaborative environment, along with tremendous growth potential. If you are interested in a challenge and a great working environment, apply today!
What’s in it for you: Join a premier technology firm specializing in innovative solutions. Be part of a collaborative, inclusive, and innovative work culture. Enjoy tremendous growth potential in a high-performing team environment. A robust benefits package: Health, dental, and vision insurance Life insurance Short-and-long term disability Paid time off (PTO) 401k retirement plan with employer match Annual Professional Development Reimbursement Program And more! What you will do:
The specific duties include but are not necessarily limited to the following:Plan, coordinate and manage small and medium projects.Integrate all functions and activities necessary to perform the project/program to meet the client or customer requirements.Direct project team personnel, manage cost and schedule, ensure contract compliance, and serve as customer interface.Provide strong, proactive, and assertive leadership skills that engage multidiscipline work teams to respond to business needs for assigned projects.Manage project teams that typically includes multiple vendors and work centers.Present project related information potentially to the customer, internal leadership and peers.May be asked to mentor other team members.Create project management plans, set expectations, and ensure the project plans are driven by organizational procedures.Coordinates with cross-functional project stakeholders to develop project scope, objectives, goals, and deliverables.Ensures that requirements are gathered, documented, reviewed, and approved per organizational/PMO standards.Ensures projects are delivered on-time, on budget, and remain in scope.Monitors and tracks project dependencies.Create a work breakdown structure that defines all activities required for the project deliverables.Establish and provide high-quality, informative written and verbal project communications, including weekly status, dashboards, and project updates.Actively monitor, track, and manage project tasks, timelines, attainment of established milestones and overall quality of project activities and deliverable.
What you will bring:U.S. CitizenshipActive Secret Security Clearance.Bachelor's degree with 5+ years of related experience, or Master’s with 3+ years of related experience and 4+ years of experience supervising or leading teams or projects.Education and experience requirements may be substituted with:No degree with 10 years of intensive and progressive experience demonstrating the required proficiency levels related to task and a current PMP certification.5+ years of project management and related experience with the US Air ForcePrior experience working in the National Capital RegionStrong oral and written communications skills
How you will wow us:Solid understanding of Project Management and Project Management Office functions.Ability to build and maintain relationships, partnerships, and external networks.Ability to work independently, with minimal supervision and work effectively in a collaborative team environment while keeping the team informed.Excellent customer-facing skills.Excellent researching, decision-making and organizational skills are required.Excellent written and verbal communication skills.Proven analytical, evaluative, and problem-solving abilities.Working knowledge of Microsoft Office Suite including Microsoft Project or similar project management tool.PMP Certification.ITIL v4.
JCS Solutions LLC (JCS) is a premier technology firm specializing in enterprise-wide capabilities including cloud and infrastructure solutions, cyber security, digital modernization, next generation technologies enablement, software solutions, and mission support services dedicated to providing the highest quality of services and solutions. JCS delivers expert management consulting and information technology (IT) solutions to federal agencies.
We are a learning organization that promotes a work culture of collaboration, inclusiveness, inspiration and innovation.
JCS has been certified as a Great Place to Work four years in a row and was awarded as Washington Post’s Top Places to Work for 2024.
Our employees embody our core values, and we are looking for others who do too!
Customer Experience: Strive for excellence and delight our clientsInnovation: Embrace creative thinking to enable continual growth and powerful solutionsAccountability: Take ownership of and pride in our actions and service deliveryInspire: Be inspired to be your best self and have fun in the processIntegrity: Do the right thing, the right way, every time!Stewardship: Careful management of something entrusted to us.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to any status protected by applicable federal, state, or local laws.Powered by JazzHRQWM77NcxAq
Job DescriptionJob DescriptionGrow, innovate, and generate progress: Harness your expertise to solve challenges and celebrate success!
Job Summary:
JCS Solutions has a need for a Data Center Manager to join our growing team providing support to the 844th Communications Group at Joint Base Andrews (JBA). This role includes supporting the Air Force District of Washington (AFDW) and Headquarters Air Force (HAF) customers on both NIPRNet and SIPRNet domains for the development of the CCC building. The preferred candidate will have excellent communications skills, a strong customer service orientation and experience serving as an advisor to Chief Architect and other Government/Contractor staff and managers. This position offers an excellent opportunity to be part of a high-performing team responsible for supporting a high-velocity collaborative environment, along with tremendous growth potential. If you are interested in a challenge and a great working environment, apply today!
What’s in it for you: Join a premier technology firm specializing in innovative solutions. Be part of a collaborative, inclusive, and innovative work culture. Enjoy tremendous growth potential in a high-performing team environment. A robust benefits package: Health, dental, and vision insurance Life insurance Short-and-long term disability Paid time off (PTO) 401k retirement plan with employer match Annual Professional Development Reimbursement Program And more! What you will do:
The specific duties include but are not necessarily limited to the following:Lead and assist with all design aspects of the CCC data center support systems, to include AC/DC power, UPS, HVAC, carrier infrastructures, internal/external cable plant, and overall data center layout.Produce architectural artifacts to include system design diagrams, recommendation justifications, and technical specifications.Communicate conceptual designs and create/maintain project documentation before, during, and after construction.Create and review civil/structural/architectural design RFPs.Conduct site assessments, internal design meetings, construction reviews.Collaborate with stakeholders to define the processes and standards that govern data center activitiesCoordinate and control access and logistic supportFollow Datacenters procedures and processesManage and coordinate the installation and maintenance of date center equipmentEnsure compliance with data center security protocolsComfortable in a fast-paced environment.Technically strong and able to make quick, sound decisions. Excellent communication and collaboration skills are a must.
What you will bring:Active SECRET DoD ClearanceBachelor’s Degree with 10+ years in Civil Engineering or the equivalent relevant experience in datacenter or mission critical facilities design.Experience managing hardware configuration baselinesExperience with Data Center Strategy, Planning, and Roadmap maintenanceKnowledge of power infrastructure layout from generation to rack level, redundancy levels and techniques, rack standards, properties and selection criteria, and power rail/strip options, cold aisle/hot aisle containment, and standards for fire suppression, security and safetyProficiency in building codes, regulations, and standardsAbility to build and maintain relationships, partnerships and external networksAbility to work independently, with minimal supervision and work effectively in a collaborative team environment while keeping the team informed.Excellent customer-facing skills.Excellent researching, decision-making and organizational skills are required.Excellent written and verbal communication skills.Proven analytical, evaluative, and problem-solving abilities.Working knowledge of Microsoft Office Suite including Microsoft Visio or AutoCAD.Maintain confidentiality and adhere to data protection and other guidelines where appropriate.Ability to manage multiple responsibilities and assignments simultaneously under strict deadlines with minimal direction at times.Strong communication skills and ability to multi-task in a fast-paced environment.
How you will wow us:Active CompTia SEC+ CE CertData Center Management Certification a plusExperience or familiarity with DCIM management software such as NLYTEWorking knowledge of the Air Force and/or DoD is a plus.
JCS Solutions LLC (JCS) is a premier technology firm specializing in enterprise-wide capabilities including cloud and infrastructure solutions, cyber security, digital modernization, next generation technologies enablement, software solutions, and mission support services dedicated to providing the highest quality of services and solutions. JCS delivers expert management consulting and information technology (IT) solutions to federal agencies.
We are a learning organization that promotes a work culture of collaboration, inclusiveness, inspiration and innovation.
JCS has been certified as a Great Place to Work four years in a row and was awarded as Washington Post’s Top Places to Work for 2024.
Our employees embody our core values, and we are looking for others who do too!
Customer Experience: Strive for excellence and delight our clientsInnovation: Embrace creative thinking to enable continual growth and powerful solutionsAccountability: Take ownership of and pride in our actions and service deliveryInspire: Be inspired to be your best self and have fun in the processIntegrity: Do the right thing, the right way, every time!Stewardship: Careful management of something entrusted to us.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to any status protected by applicable federal, state, or local laws.Powered by JazzHRG3d8bySDCV
Job DescriptionJob DescriptionGrow, innovate, and generate progress: Harness your expertise to solve challenges and celebrate success!
Job Summary:
JCS Solutions has a need for a Service Desk Technician to join our growing Cyber Support Center (CySC) team at Joint Base Andrews (JBA). The position is 100% on-site. This position offers an excellent opportunity to be part of a high-performing team responsible for supporting a high-velocity collaborative environment, along with tremendous growth potential. If you are interested in a challenge and a great working environment, apply today!
What’s in it for you: Join a premier technology firm specializing in innovative solutions. Be part of a collaborative, inclusive, and innovative work culture. Enjoy tremendous growth potential in a high-performing team environment. A robust benefits package: Health, dental, and vision insurance Life insurance Short-and-long term disability Paid time off (PTO) 401k retirement plan with employer match Annual Professional Development Reimbursement Program And more! What you will do:
The specific duties include but are not necessarily limited to the following:Provide exceptional customer service through multiple channels (phone, email, and web), ensuring prompt and professional responses to user inquiries.Ascertain the nature of the call, resolve issues where possible, and escalate to the appropriate work group, when necessary.Provide phone, email, web-support, and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and applications developed under this contract or predecessors.Serves as the initial point of contact for troubleshooting hardware/software PC and printer problems.Troubleshoot problems being reported to determine the general issue, e.g. hardware, software, applications, telecommunications, desktops, mobile devices, printers and provide detailed analysis of the problemGreet customers, assess the nature of their issue, and resolve Level 1 problems whenever possible.Assist with determining if equipment replacement is warranted and arrange appropriate resolution under warranty.Utilize a ticketing system (Remedy, Service Now) to log and manage user issues, ensuring accurate and timely updates.Update assigned tickets and continuously coordinate necessary work.Document status updates and communicate to necessary parties, including providing follow-up to the user on the status of the problem until resolution, and verify problem resolution prior to closure of the ticket.Verify problem resolution prior to closing tickets, ensuring that issues are fully resolved, and users are satisfied.Escalate problems to next level support if the issue cannot be resolved at Level 1.Work towards incident response and resolution targets within an Information Technology Service Management (ITSM) environment with Service Level Agreement (SLAs).Provide excellent phone support and oral and written communication skills.Expected to work to incident response and resolution targets in an Information Technology Service Management (ITSM) environment with Service Level Agreement (SLAs).Apply logical thinking and problem-solving skills to common end-user desktop challenges, such as software and hardware enhancements, application deployments and infrastructure upgrades.Comfortable in a fast-paced environment.Technically strong and able to make quick, sound decisions. Excellent communication and collaboration skills are a must.
What you will bring:US citizenship required.An active DoD Secret ClearanceRequires a high school diploma or equivalent and 2+ years of prior relevant experience.Valid DoD 8570 IAT Level II or IAM II certification.Experienced working in a customer service or call center environment.Someone who thrives in a team atmosphere and can keep their cool when the phone call volume surges.Someone with a high-energy work ethic and available to work non-standard hours during peak times.If you do not possess them already, work to gain industry certifications such as ITIL V4 or AWS Cloud Practitioner.Strong communication skills and ability to multi-task in a fast-paced environment.
How you will wow us:Experience working in a lab or professional environment.Knowledge of Air Force, Pentagon, and/or AFNCR.
JCS Solutions LLC (JCS) is a premier technology firm specializing in enterprise-wide capabilities including cloud and infrastructure solutions, cyber security, digital modernization, next generation technologies enablement, software solutions, and mission support services dedicated to providing the highest quality of services and solutions. JCS delivers expert management consulting and information technology (IT) solutions to federal agencies.
We are a learning organization that promotes a work culture of collaboration, inclusiveness, inspiration and innovation.
JCS has been certified as a Great Place to Work four years in a row and was awarded as Washington Post’s Top Places to Work for 2024.
Our employees embody our core values, and we are looking for others who do too!
Customer Experience: Strive for excellence and delight our clientsInnovation: Embrace creative thinking to enable continual growth and powerful solutionsAccountability: Take ownership of and pride in our actions and service deliveryInspire: Be inspired to be your best self and have fun in the processIntegrity: Do the right thing, the right way, every time!Stewardship: Careful management of something entrusted to us.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to any status protected by applicable federal, state, or local laws.Powered by JazzHRDePUeenC1Z
Job DescriptionJob DescriptionGrow, innovate, and generate progress: Harness your expertise to solve challenges and celebrate success!
Job Summary:
JCS Solutions has a need for a Commanders Action Group (CAG) Staff Officer to support the Air Force National Capital Region (AFNCR) IT Services (ITS) program at Joint Base Andrews (JBA). The successful candidate will assist the Government staff by responsibilities include using CRM programs and CRM tools, resolving escalated client issues, and ensuring customers are aware of new and existing company products. The position is 100% on-site at JBA. This position offers an excellent opportunity to be part of a high-performing team responsible for supporting a high-velocity collaborative environment, along with tremendous growth potential. If you are interested in a challenge and a great working environment, apply today!
What’s in it for you: Join a premier technology firm specializing in innovative solutions. Be part of a collaborative, inclusive, and innovative work culture. Enjoy tremendous growth potential in a high-performing team environment. A robust benefits package: Health, dental, and vision insurance Life insurance Short-and-long term disability Paid time off (PTO) 401k retirement plan with employer match Annual Professional Development Reimbursement Program And more! What you will do:
The specific duties include but are not necessarily limited to the following:Establish regular, recurring synchronization meetings with higher headquarters and other strategic Air Force Network Operations unitsIn collaboration with AFDW/A6, develop strategies for to ensure Air Force National Capital Region (AFNCR) users have necessary information technology tools to meet operational requirements.Provide data analysis including extraction, transformation, loading, and running reports and queries of associating performance data and metrics against applicable performance measures.Develop data-driven strategic briefs for both contract and government stakeholders.Work with service delivery managers to enable continuous process improvement of the underlying processes for service execution, fulfillment, and delivery are operating effectively and efficiently to meet stakeholder desired mission end state.Support special projects aim at enhancing or improving service delivery and customer experience.Collaborate across the program in support of an overarching quality management function across all teams and work centers to include managed print services.Assist the Strategic Operations Manager by providing onsite support and consultation to in-need work centers to drive efficiencies to remediate performance deficiencies.Assist the Strategic Operations Manager and Problem Management team identify negative service trends and aid in solution development.Assist the contract UX Manager, augmenting the Government staff, in building and updating the AFNCR ITS Service Catalog.Assist the contract UX Manager with Quality of Service (QoS) initiatives, coordinating with higher-level organizations such as the Cyberspace Capabilities Center, Air Force Lifecycle Management Center, and Chief Information Office.Assist UX Manager in the development and sustainment of the AFNCR customer-facing, electronic Service Catalog.Engage stakeholders and customers to ensure the customer-facing services are effective and user-friendly.
What you will bring:U.S. CitizenshipActive Secret Security Clearance.Bachelor's degree with 8+ years of related experience, or Master’s with 6+ years of related experience and 4+ years of experience supervising or leading teams or projects.8+ years experience with the US Air Force in cyber operationsMinimum of two years of experience in quality assurance and/or process improvement.Prior experience working in the National Capital RegionExposure to BMC Remedy and its Digital Workplace Catalog.Prior experience in strategic planningPrior experience in policy developmentStrong oral and written communications skills
How you will wow us:Prior experience working in a commander’s action group (CAG)Prior experience developing/maintaining a Service Catalog.Familiarity with the Headquarters Air Force staff organization.One or more of the following within 6 months after starting:Continuous Process Improvement certification or executive course.Information Technology Infrastructure Library (ITIL) Foundations certification.Project Management Professional certification.
JCS Solutions LLC (JCS) is a premier technology firm specializing in enterprise-wide capabilities including cloud and infrastructure solutions, cyber security, digital modernization, next generation technologies enablement, software solutions, and mission support services dedicated to providing the highest quality of services and solutions. JCS delivers expert management consulting and information technology (IT) solutions to federal agencies.
We are a learning organization that promotes a work culture of collaboration, inclusiveness, inspiration and innovation.
JCS has been certified as a Great Place to Work four years in a row and was awarded as Washington Post’s Top Places to Work for 2024.
Our employees embody our core values, and we are looking for others who do too!
Customer Experience: Strive for excellence and delight our clientsInnovation: Embrace creative thinking to enable continual growth and powerful solutionsAccountability: Take ownership of and pride in our actions and service deliveryInspire: Be inspired to be your best self and have fun in the processIntegrity: Do the right thing, the right way, every time!Stewardship: Careful management of something entrusted to us.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to any status protected by applicable federal, state, or local laws.Powered by JazzHRA2jdLycNne
Job DescriptionJob DescriptionGrow, innovate, and generate progress: Harness your expertise to solve challenges and celebrate success!
Job Summary
JCS is looking for an experienced TPM to oversee and lead Information Technology (IT) projects in support of a US government client’s mission. In this role the ideal candidate will provide leadership and guidance to a team in ways that promote the client’s mission. The DPM is expected to provide high-quality project and program management standards across the whole project lifecycle. Advise clients on the project cost, program, risks and issues. Lead and manage multi-disciplinary professional teams.
What’s in it for you: Join a premier technology firm specializing in innovative solutions. Be part of a collaborative, inclusive, and innovative work culture. Enjoy tremendous growth potential in a high-performing team environment. A robust benefits package: Health, dental, and vision insurance Life insurance Short-and-long term disability Paid time off (PTO) 401k retirement plan with employer match Annual Professional Development Reimbursement Program And more! What you will do:Plan, initiate, and manage information technology (IT) projects.Lead and guide the work of technical staff. Serve as liaison between business and technical aspects of projects. Plan project stages and assess business implications for each stage. Monitor progress to ensure deadlines, standards, and cost targets are met.What you will bring: Bachelor’s Degree or 10+ years IT experience; Minimum of 5+ years of IT Project Management experience. Current Project Management Professional (PMP).Certification in at least one of the following: CCNP; CCIE; MCITP/MCSE CISSP or equivalent.Have a background in Information Technology/Service Management frameworks and methodologies (ITIL, CMM, ISO, and AGILE).Possess, or can attain a DHS Entry on Duty (EOD).
JCS Solutions (JCS) is a premier technology firm providing innovative solutions and high-quality services in defense, national security, and civilian sectors. JCS offers enterprise-wide solutions including cloud computing, software development, cybersecurity, digital modernization, and management consulting for the federal government. At JCS, we elevate our customers’ mission through the application of technology and professional services. Our commitment to investing in our workforce drives innovation and progress for our clients, employees, and communities.
JCS has been certified as a Great Place to Work four years in a row and was awarded as Washington Post’s Top Places to Work for 2024.
Our employees embody our core values, and we are looking for others who do too!Customer Experience: Strive for excellence and delight our clientsInnovation: Embrace creative thinking to enable continual growth and powerful solutionsAccountability: Take ownership of and pride in our actions and service deliveryInspire: Be inspired to be your best self and have fun in the processIntegrity: Do the right thing, the right way, every time!Stewardship: The careful and responsible management of something entrusted to our care.Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to any status protected by applicable federal, state, or local laws.
Powered by JazzHRvRKLxbHHcM
Job DescriptionJob DescriptionGrow, innovate, and generate progress: Harness your expertise to solve challenges and celebrate success!
Job Summary:
JCS is looking for an experienced TPM to oversee and lead Information Technology (IT) projects in support of a US government client’s mission. In this role the ideal candidate will provide leadership and guidance to a team in ways that promote the client’s mission. The DPM is expected to provide high-quality project and program management standards across the whole project lifecycle. Advise clients on the project cost, program, risks and issues. Lead and manage multi-disciplinary professional teams.
What’s in it for you:Join a premier technology firm specializing in innovative solutions. Be part of a collaborative, inclusive, and innovative work culture. Enjoy tremendous growth potential in a high-performing team environment. A robust benefits package:Health, dental, and vision insurance Life insurance Short-and-long term disability Paid time off (PTO) 401k retirement plan with employer matchAnnual Professional Development Reimbursement Program And more!What you will do:Plan, initiate, and manage information technology (IT) projects.Lead and guide the work of technical staff. Serve as liaison between business and technical aspects of projects. Plan project stages and assess business implications for each stage. Monitor progress to ensure deadlines, standards, and cost targets are met.What you will bring:Bachelor’s Degree or 10+ years IT experience; Minimum of 5+ years of IT Project Management experience. Current Project Management Professional (PMP).Certification in at least one of the following: CCNP; CCIE; MCITP/MCSE CISSP or equivalent.Have a background in Information Technology/Service Management frameworks and methodologies (ITIL, CMM, ISO, and AGILE).Possess, or can attain a DHS Entry on Duty (EOD).
JCS Solutions (JCS) is a premier technology firm providing innovative solutions and high-quality services in defense, national security, and civilian sectors. JCS offers enterprise-wide solutions including cloud computing, software development, cybersecurity, digital modernization, and management consulting for the federal government. At JCS, we elevate our customers’ mission through the application of technology and professional services. Our commitment to investing in our workforce drives innovation and progress for our clients, employees, and communities.
JCS has been certified as a Great Place to Work four years in a row and was awarded as Washington Post’s Top Places to Work for 2024.
Our employees embody our core values, and we are looking for others who do too!Customer Experience: Strive for excellence and delight our clientsInnovation: Embrace creative thinking to enable continual growth and powerful solutionsAccountability: Take ownership of and pride in our actions and service deliveryInspire: Be inspired to be your best self and have fun in the processIntegrity: Do the right thing, the right way, every time!Stewardship: The careful and responsible management of something entrusted to our care.Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to any status protected by applicable federal, state, or local laws.Powered by JazzHRu65b8nEc19
