Scope of Position: Business professional that can provide superior global logistics and trade compliance services to our clients, in addition to strong financial, operational, and leadership skills necessary to ensure World Class service Major Duties and Responsibilities: Operations and Customer Service Fully understand and properly monitor all operational aspects of the Import Transportation department. This includes meeting internal metrics, external customer KPIs, and operational process standards Set the standard for outstanding customer service and ensure that all client expectations are met according to the KPIs outlined in customer Standard Operating Procedures Innovate and embrace a culture of constant improvement Finance Assist the product manager and accounting staff with collections (A/R), payables, (A/P), BNP, and reserves Work with accounting team to ensure billing accuracy and timeliness Ensure transactions are conducted in compliance with revenue recognition requirements Compliance Work with compliance staff and Customs Brokerage team to ensure import transportation activity is in compliance with company policies and standards Ensure complete compliance with Federal Maritime Commission laws and regulations Resolve all compliance discrepancies, errors, reviews, and corrections within the metric requirements Business Development and Profitability Work with product manager to ensure operational standards and customer service is at a premium in the marketplace Assist with quoting and bid responses where necessary Ensure departmental activities are profitable and in accordance with budget requirements Participate in customer facing sales and retention opportunities Transition and Retention Work with Sales Team, Product Manager, and Customer Retention team to facilitate a proper client onboarding process. Ensure customer SOPs are up to date and frequently referenced by staff Understand and execute according to customer's KPIs Develop customer equity through relationship building with key accounts Personal Development: Responsible for working with the product manager to create a culture of continuous employee development, including the completion of the training requirement by all employees Mentor and train all agents to prepare them for the next step in their careers Actively pursue industry certification: IATA/FIATA, Customs Broker License, etc Qualifications, Experience and Education Requirements Customer first, Team Second, Me third mentality Minimum two years related experience and/or training; or equivalent combination of education and experience Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results Excellent communication and leadership skills, as well as the ability to motivate, delegate, and inspire Advanced knowledge and understanding of import compliance laws and regulations, as well as international transportation Pro-active, strong organizational skills Good computer skills (Excel, Word) Fluent in English Reporting Structure Manager, Import Services
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