Job Summary
We are looking for a highly skilled and experienced Customer Care Representative to join our team. In this role, you will serve as a key escalation point for complex customer inquiries and issues. You will handle advanced-level customer service calls, troubleshoot sophisticated problems, de-escalate challenging situations, and drive resolutions that exceed customer expectations. This position is ideal for someone who thrives in high-pressure environments, possesses exceptional problem-solving abilities, and is passionate about delivering outstanding customer experiences.
Schedule
Monday - Friday 7:30 - 4:30 pm (hours may change based on business needs)
Key Responsibilities
Manage inbound advanced and escalated customer calls, emails, for complex issues that advanced problem resolution.Act as the primary point of contact for customer problem escalations from the Client Service team, coordinating with internal teams (Field Service, Billing, Dispatch Operations, etc.) to achieve timely resolution.Deliver empathetic, professional, and solution-oriented communication while maintaining composure during difficult customer interactions.Follow up with customers post-resolution to ensure complete satisfaction and gather feedback.Requirements & Qualifications
Experience: 5+ years of proven customer service experience, with at least 1–2 years specifically handling escalations in a call center environment.Strong problem-solving and analytical skills with the ability to think quickly and manage multiple priorities.Exceptional verbal and written communication skills with a demonstrated ability to de-escalate tense situations.High emotional intelligence, patience, and empathy.Proficient in using CRM systems (Service Titan preferred).Solid technical aptitude and the ability to quickly learn complex products or services.Preferred Qualifications
Previous experience in a senior or lead customer service role.Knowledge of specific industry (HVAC, Electrical, Plumbing or other Home Service)What We Offer
Competitive salary.Comprehensive benefits package (health, dental, vision, 401(k), etc.).Supportive team environment focused on continuous improvement.
If you are a customer-obsessed professional who excels at turning challenging situations into positive outcomes, we would love to hear from you
Read LessDuties include but are not limited to:
· Safe use, care, and maintenance of tools & equipment
· Physically capable & able to follow directions
· Working to or currently obtain CFC certification
· Pipe joints - soldered, brazed
· Pipe & fittings (CPVC, PVC, galvanized, steel, and copper)
· Proper hangers, hanging techniques, fitting selections
· Floor drains, clean outs, and roof drains
· Venting systems
· Potable, non-potable, individual water supply maintenance and installation
· Sizing of water piping
· Installation of mechanical piping systems (including but not limited to WSHP, chiller systems, boiler systems, etc.)
· Installation of gas piping, vacuum piping, steam piping, and refrigerant piping
· Repairing and replacement of piping systems and fixtures
· Able to fabricate and complete installations using various materials and methods (nuts, bolts, screws, hanging, soldering, braising, etc.)
· Commercial toilets, sinks, touchless fixtures, etc.
· Anything else as assigned
Requirements:
· Driven to achieve long and short-term goals within specific deadlines.
· Dependable with strong desire to learn
· Minimum 5 years field experience
· Clean driving record
· Safety certification
· CFC certification
· Trade school
· Journeyman’s card preferred
· Master's card preferred
· Medical gas certified installation/brazing preferred
· High school diploma or equivalent preferred
· Able to work irregular and extended hours
· All successful candidates must be able to pass the required background check and drug-screen.
We currently have an opening for an Commercial Install Mechanic. James River Air Conditioning Company is a leader in HVAC solutions, providing exceptional service, and our commitment to efficiency, comfort, along with our expertise in building automation, positions us as a trusted partner for all heating and cooling needs.
Why James River Air Conditioning?
• Take Home Trucks (newer vans/tools/tablets)
• Guaranteed hours
• Real earning potential (top techs earn $120K+)
• Spiff incentives
• Accredited HVAC school right at James River - We will help you get your journeyman's and masters too!
• Commercial technicians (only on call 2 x per year)
• Family atmosphere and work life balance (no late night meetings)
• Supportive management - who want you to succeed!
Want to build your career with a local company where you are not just another number? James River Air Conditioning is a place where you can truly grow and thrive. As a trusted name in the HVAC industry, the company offers the kind of stability and job security that comes from doing essential, in-demand work year-round. All with local ownership and management that care about their field staff.
What sets us apart is our commitment to developing our people. You’ll find real opportunities for advancement through hands-on training, mentorship, and a strong promote-from-within culture. Whether you are trying to advance from a C to a B level, or a B to an A level, we focus on elevating our team members' careers.
Beyond the career growth, employees consistently point to the positive, team-driven atmosphere. James River is a place where hard work is recognized, wins are celebrated, and coworkers genuinely support one another.
Most importantly, it feels like a family. Leadership is approachable, your contributions matter, and you’re treated with respect every day. At James River Air Conditioning, you’re not just building systems, you’re building a future.
Don’t let this opportunity pass you by! If you are looking for an opportunity for growth and advancement, James River Air is the place for you! Think you have what it takes to showcase your talent in this industry?
58 years of service build on trust and innovation
Key Responsibilities
• Install commercial HVAC systems including rooftop units (5–100 tons), split systems, ductless, and VRF systems
• Perform system retrofits and replacements
• Read and interpret blueprints, schematics, and drawings
• Fabricate and install sheet metal components
• Safely use, maintain, and care for tools and equipment
• Complete installations using proper methods (bolting, hanging, soldering, brazing, etc.)
• Follow all safety procedures and company standards
• Collaborate with team members to complete projects on time
Qualifications
• Minimum 5+ years of commercial HVAC installation experience
• Strong mechanical aptitude and attention to detail
• Ability to follow directions and work independently or on a team
• Valid driver’s license with a clean driving record
• EPA (CFC) Certification preferred
• Trade school or apprenticeship training preferred
• Journeyman or Master license is a plus
• High school diploma or equivalent preferred
• Willingness to work occasional overtime or extended hours as needed
What We’re Looking For
• Dependable and hardworking individuals
• Strong work ethic and willingness to learn
• Goal-oriented with the ability to meet deadlines
• Commitment to quality workmanship and safety
Benefits:
• 401K Matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk, sit, and stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must occasionally lift and/or move up to 10-25 pounds, and on rare occasions, move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Don’t let this opportunity pass you by! If you are looking for an opportunity for growth and advancement, James River Air is the place for you! Think you have what it takes to showcase your talent in the in this industry? Apply today!
Read Less
James River Air plumbing service technicians are professionals who excel in diagnosing and resolving residential plumbing problems and customer related concerns. Our technicians take pride in their trade and provide a wide range of plumbing services for our customers.
We appreciate your interest in our company. Please apply for the position by filling out the form. If you are selected for an interview, you can expect a phone call from our Human Resources staff.
Essential Functions:
Duties include but are not limited to:
Complete residential plumbing services including all aspects of fresh water supply, filtration and sewage removal from home.Install various household appliances (garbage disposals, insta hots and gas ranges).Inspect and test plumbing systems for safety, functionality, and damaging leaks.Troubleshoot, propose solutions, and resolve homeowner concerns.Prepare and present upfront cost estimates.Locate and repair issues with water supply lines, faucets etc.Repair or replace broken drainage lines, and sewage pipes.Handle plumbing tools and equipment (pipe wrenches, pipe cutters, plungers, sewer machine etc.).Tankless Water Heater maintenance, repair & installation.Provide the legendary Bow Tie Experience for our customersOther duties as assignedQualifications and Requirements:
Must possess a background and experience of plumbing and associated equipmentHigh school diploma or equivalent preferredAbility to effectively present information and respond to questions from managers, clients, and customers.3-5 years of plumbing experience preferred.All successful candidates must be able to pass the required physical, background check and drug-screen.Schedule:
Day ShiftPhysical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk, sit, and stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must occasionally lift and/or move up to 10 pounds, and on rare occasions, move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Read LessWe offer an excellent salary and benefits package above the marketplace average to build or continue your career...Come join us today!
Qualifications/Responsibilities:
This position requires an enthusiastic, self-motivated individual with excellent communication and organizational skills. Because the duties and responsibilities of this position are in multiple areas, a broad base of knowledge is required, as well as a willingness to operate in multiple roles as situations dictate.
Duties include but are not limited to:
· Safe use, care, and maintenance of tools & equipment
· Physically capable & able to follow directions
· Working to or currently obtain CFC certification
· Pipe joints - soldered, brazed
· Pipe & fittings (CPVC, PVC, galvanized, steel, and copper)
· Proper hangers, hanging techniques, fitting selections
· Floor drains, clean outs, and roof drains
· Venting systems
· Potable, non-potable, individual water supply maintenance and installation
· Sizing of water piping
· Installation of mechanical piping systems (including but not limited to WSHP, chiller systems, boiler systems, etc.)
· Installation of gas piping, vacuum piping, steam piping, and refrigerant piping
· Repairing and replacement of piping systems and fixtures
· Able to fabricate and complete installations using various materials and methods (nuts, bolts, screws, hanging, soldering, braising, etc.)
· Commercial toilets, sinks, touchless fixtures, etc.
- Other duties as assigned
Requirements:
· Driven to achieve long and short-term goals within specific deadlines.
· Minimum 3-5 years field experience (preferred)
· Clean driving record
· Safety certification
· CFC certification
· Trade school
· Journeyman’s card preferred
· Master's card preferred
· Medical gas certified installation/brazing preferred
· High school diploma or equivalent preferred
· Able to work irregular and extended hours
· All successful candidates must be able to pass the required background check and drug-screen.
Physical requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk, sit, and stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must occasionally lift and/or move up to 10-25 pounds, and on rare occasions, move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Read Less
We currently have positions available for residential and commercial/industrial. James River Air Conditioning Company is a leader in HVAC solutions, providing exceptional service, and our commitment to efficiency, comfort, along with our expertise in building automation, positions us as a trusted partner for all heating and cooling needs.
Why James River Air Conditioning?
• Real earning potential (top techs earn $120K+)
• Guaranteed Hours
• Take Home Trucks (newer vans/tools/tablets
• Spiff incentives
• Accredited HVAC school right at James River - We will help you get your journeyman's and masters too!
• Commercial technicians (only on call 2 x per year)
• Family atmosphere and work life balance (no late night meetings)
• Supportive management - who want you to succeed!
Want to build your career with a local company where you are not just another number? James River Air Conditioning is a place where you can truly grow and thrive. As a trusted name in the HVAC industry, the company offers the kind of stability and job security that comes from doing essential, in-demand work year-round. All with local ownership and management that care about their field staff.
What sets us apart is our commitment to developing our people. You’ll find real opportunities for advancement through hands-on training, mentorship, and a strong promote-from-within culture. Whether you are trying to advance from a C to a B level, or a B to an A level, we focus on elevating our team members' careers.
Beyond the career growth, employees consistently point to the positive, team-driven atmosphere. James River is a place where hard work is recognized, wins are celebrated, and coworkers genuinely support one another.
Most importantly, it feels like a family. Leadership is approachable, your contributions matter, and you’re treated with respect every day. At James River Air Conditioning, you’re not just building systems, you’re building a future.
Don’t let this opportunity pass you by! If you are looking for an opportunity for growth and advancement, James River Air is the place for you! Think you have what it takes to showcase your talent in this industry?
58 Years of Service Built on Trust and Innovation
Employees have the opportunity to earn additional SPIF incentives on top of their hourly rate!
Essential Functions for Commercial HVAC Service Technician :
• Provide preventive maintenance, troubleshoot, and repair commercial HVAC equipment
Essential Functions for Residential HVAC Service Technician:
• Troubleshoot and repair residential heat pumps, gas furnaces, air conditioners, water heaters, control systems, and accessories
Qualifications and Requirements HVAC Service Technicians:
Applicants must be at least 21 years of age
• Understand basic HVAC components, controls, airflow, and static pressure
• Applicants must be at least 21 years of age
• Excellent proficiency in air flow diagnostics, refrigerant leak detection, and electrical troubleshooting
• Strong client service and communication skills
• Exposure to major brands of equipment
• High school diploma or equivalent preferred
• Understand the use of flat rate service pricing and repair estimating
• Able to work irregular and extended hours
• Ability to pass background screen, drug screen, and clean MVR
Benefits:
• 401 K Matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance
Physical Requirements for HVAC Service Technicians:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk, sit, and stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must occasionally lift and/or move up to 10-25 pounds, and on rare occasions, move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
