About the Job:
As an Assistant Unit Manager, you'll be at the heart of our restaurant's success, supporting the Restaurant General Manager by upholding brand standards and inspiring your team. You'll lead by example, training, coaching and recognizing your team to deliver unforgettable customer experiences. When your team shines, so do you!
In this dynamic role, you'll take charge of daily operations in the Restaurant General Manager's absence, making key decisions and driving the team toward excellence. We believe in having fun while embracing personal challenges and growth opportunities. You'll work a 50-hour week, with 40 hours at regular pay and 10 hours at time and a half, providing a balanced and rewarding work experience.
The Day-to-Day:
Ensure consistent customer satisfaction by effectively modeling the KFC Connect Success Routine and prioritizing customer needs. Oversee Team Members' adherence to shift responsibilities and maintain high food safety standards. Take charge of restaurant operations in the RGM's absence.Collaborate with the RGM in assessing team performance, providing ongoing constructive and positive feedback. Address employee relations issues as they arise, determine immediate resolutions, or escalate to the RGM when necessary. Assist in sourcing, recruiting, interviewing and hiring Team Members, while driving a culture of equity, inclusion and belonging.Act like an owner by assisting with Profit & Loss management, including cash control, security procedures, inventory maintenance and labor management. Review financial reports and take appropriate actions to optimize performance. Support the RGM in facility maintenance and ensure health and safety standards are consistently followed.Is this you?
2+ years of restaurant/retail management experience.Assist with P&L management by following cash control/security procedures, maintaining inventory, managing labor and reviewing financial reports.Ensure all employees receive proper training and resources.Champion KFC’s culture and values, promoting equity, inclusion and belonging in the restaurant.Lead efforts in individual and team recognition, collaboration and motivation.Identify and recruit exceptional talent, supporting the RGM in the hiring process.Possess strong communication skills for conducting performance appraisals, taking disciplinary action and motivating and training employees.Adhere to corporate policies, procedures and Occupational Health and Food Safety standards.
Work-Hard, Play-Hard:
Competitive pay Bonus Eligible Paid vacation after 1 yearCareer advancement and professional developmentTuition reimbursement and scholarship opportunities Perks! Discounts on mortgages, vehicles, cell phones, gym memberships and more KFC Foundation Programs including FREE college tuition at WGU, $1 per $1 Savings Match Program, Hardship Assistance Program plus more! Read LessJob Title: AREA RESTAURANT LEADER
Education: High School Degree Preferred
Purpose:
The Area Restaurant Leader is the leader in the market; supports day-to-day operations of all company owned restaurants in the market; coaches and trains managers; plans and sets goals; focuses on in-store problem solving/process improvement; sets standards; recognizes and motivates Restaurant General Managers, Assistant Unit Managers, and Shift Leaders.
Accountabilities:
1. Customer Satisfaction:
Is responsible for assisting each Manager in the market to ensure customer satisfaction. Seeks ways to improve each restaurant’s service; works with Managers to ensure 100% quality product availability spends time with customers; makes decisions based on customer needs;
monitors and responds to CFF and Food Safety inspections and customer complaints; establishes store-specific action plans to resolve customers’ concerns; seeks Champion status for each restaurant; role models customer service behavior.
2. Profitability:
Is responsible for working with each Manager in the market to deliver RCP; utilize available reports (e.g., exception reporting) to identify opportunities; encourages a top-line orientation through operational focus; ensures that correct operational procedures are followed at all times.
3. Sales Building:
Is responsible for working with each Manager in the market to build sales. This includes working with each Manager to focus on operations excellence to drive sales; creating an environment for hassle-free convenience for the customer; interacting with customers; ensuring flawless marketing execution in each restaurant (e.g., POP, reader boards, menu boards); monitoring service times through in-restaurant visits and customer service scores; coaching managers to deliver the ultimate guest experience; supporting new growth concepts; assisting in establishing consistent suggestive selling program.
4. Coaching/Training:
Is responsible for coaching and training Managers and Shift Leaders for operational excellence; acts as the market coach; supports national training initiatives, uses learning zone; identifies training priorities for market; monitors training processes to ensure quality training of team members and managers; coaches Managers on a weekly basis as part of weekly review process; works with the Home Office to address specific market needs. Completes performance appraisals and development plans for Managers. Identifies and communicates promotional opportunities.
5. Recognition and Motivation:
Champions recognition and motivation efforts throughout the market; drives a recognition culture through role modeling; supports national recognition initiatives; creates a positive atmosphere when in restaurants; tells employees “thank you”; celebrates success and has fun.
6. Safety:
Responsible for creating and maintaining a safe environment for employees and customers; ensures proper training on product handling procedures; monitors cash-handling procedures and enforces policy; strictly enforce the Company’s harassment and discrimination policies.
Other Accountabilities:
7. Employee Relations:
Is responsible for ensuring resolution of all restaurant-level employee relations activities; provides needed employee relations assistance to Managers; is proactive in addressing employee relations needs in the market; supports Managers in the execution of policies, practices, and programs; manages the climate in the market and resolves any disputes between managers.
8. Managing Restaurant Assets:
Is responsible for working with Managers to resolve chronic repair and maintenance issues; determines causes of excessive repair and maintenance; gathers repair and maintenance issues; identifies trends and takes to Maintenance Department; picks up issues not resolved by Managers; if issues are not resolved in a timely manner notify Maintenance Director at the Home Office.
Prior Experience:
Three to five years of operational management experience in the Quick Service Restaurant industry with preferred experience in all areas of operations management and administration.
Skill Requirements:
Effective coaching, leadership, and communication skills. Results orientation, customer focus, decision making, analytical thinking, and financial understanding are essential. Ability to successfully complete the KFC selection process. Proficiency with personal computer application desired.
Operation of Equipment:
Personal Computer. Has regular accessibility to a car.
Subordinate Organization:
Managers report to this job.
Physical Requirements:
Must be able to frequently drive long distances between restaurants under his or her supervison, occasionally lift items up to 30lbs., must be able to sit or stand for up to four hours without interruption, must be able to operate and clean restaurant machinery and effectively demonstrate to restaurant employees by example and oral communication skills how to operate and clean restaurant machinery and prepare items on the restaurant menu, must be able to detect whether restaurant machinery is operating effectively and safely and items on the restaurant menu are being prepared correctly and safely, must be able to effectively communicate and exchange information with customers and employees to ensure placement of customer orders, and the safely and timely preparation and delivery of those orders.
Work-Hard, Play-Hard:
Competitive pay Bonus Eligible Paid vacation and additional Paid Time Off after 1 yearTuition reimbursement and scholarship opportunities Career advancement and professional development Medical benefits after 90 days401k retirement plan with 4% match Perks! Discounts on mortgages, vehicles, cell phones, gym memberships and moreKFC Foundation Programs including FREE college tuition at WGU, $1 per $1 Savings Match Program, Hardship Assistance Program plus more! Read LessAbout the Job:
As the Restaurant General Manager, you'll lead a dynamic team, handpicking and training the best crew to deliver exceptional customer experiences. Imagine the pride you'll feel setting the gold standard that others aspire to. You'll oversee the recruitment and training of your team, guiding them towards promotions and empowering them to build successful careers. By cultivating a team of top performers, you'll create a culture that's vibrant, optimistic and incredibly rewarding. Your success will be reflected in the achievements of your team.
The Day-to-Day:
Recruit, onboard, and conduct orientations for top Team Members and Shift Supervisors, ensuring a strong, well-prepared team.Develop a comprehensive training plan, mentoring Assistant Managers, Shift Supervisors, and Team Member Trainers as well as overseeing the execution of all training and development initiatives.Recognize and reward outstanding Team Member performance regularly, while fostering a culture of equity, inclusion and belonging.Address and resolve conflicts promptly, maintaining a positive work environment.Personally engage with customers, swiftly resolving any issues to ensure a positive experience.Strategically schedule staff to optimize customer service, coach the management team on the KFC brand standards and lead product rollout meetings to ensure successful implementation.Analyze the restaurant’s financial performance, manage the budget and develop strategies to maximize profitability without compromising the customer experience.Stay informed about competitors and aim to exceed their standards in all aspects, including digital presence and loyalty programs.Is this you?
5 years in restaurant or retail management with a strong track record in people management.Proven ability to improve performance based on P&L analysis.Proficient with digital tools and platforms.Exceptional communication skills, including written, verbal, and interpersonal.Solid understanding of restaurant maintenance programs.Champions KFC’s culture and values, with a focus on Equity, Inclusion and Belonging.Experienced in recognizing and motivating teams, with a successful track record in people development.Skilled in recruiting top talent and training both high and under-performing employees.Adaptable to change and experienced in supporting change management.Adheres to corporate policies and Occupational Health and Food Safety standards.Work-Hard, Play-Hard:
Competitive pay Bonus Eligible Paid vacation and additional Paid Time Off after 1 yearTuition reimbursement and scholarship opportunities Career advancement and professional development Medical benefits after 90 days401k retirement plan with 4% match Perks! Discounts on mortgages, vehicles, cell phones, gym memberships and moreKFC Foundation Programs including FREE college tuition at WGU, $1 per $1 Savings Match Program, Hardship Assistance Program plus more! Read LessAbout the Job:
As the Restaurant General Manager, you'll lead a dynamic team, handpicking and training the best crew to deliver exceptional customer experiences. Imagine the pride you'll feel setting the gold standard that others aspire to. You'll oversee the recruitment and training of your team, guiding them towards promotions and empowering them to build successful careers. By cultivating a team of top performers, you'll create a culture that's vibrant, optimistic and incredibly rewarding. Your success will be reflected in the achievements of your team.
The Day-to-Day:
Recruit, onboard, and conduct orientations for top Team Members and Shift Supervisors, ensuring a strong, well-prepared team.Develop a comprehensive training plan, mentoring Assistant Managers, Shift Supervisors, and Team Member Trainers as well as overseeing the execution of all training and development initiatives.Recognize and reward outstanding Team Member performance regularly, while fostering a culture of equity, inclusion and belonging.Address and resolve conflicts promptly, maintaining a positive work environment.Personally engage with customers, swiftly resolving any issues to ensure a positive experience.Strategically schedule staff to optimize customer service, coach the management team on the KFC brand standards and lead product rollout meetings to ensure successful implementation.Analyze the restaurant’s financial performance, manage the budget and develop strategies to maximize profitability without compromising the customer experience.Stay informed about competitors and aim to exceed their standards in all aspects, including digital presence and loyalty programs.Is this you?
5 years in restaurant or retail management with a strong track record in people management.Proven ability to improve performance based on P&L analysis.Proficient with digital tools and platforms.Exceptional communication skills, including written, verbal, and interpersonal.Solid understanding of restaurant maintenance programs.Champions KFC’s culture and values, with a focus on Equity, Inclusion and Belonging.Experienced in recognizing and motivating teams, with a successful track record in people development.Skilled in recruiting top talent and training both high and under-performing employees.Adaptable to change and experienced in supporting change management.Adheres to corporate policies and Occupational Health and Food Safety standards.Work-Hard, Play-Hard:
Competitive pay Bonus Eligible Paid vacation and additional Paid Time Off after 1 yearTuition reimbursement and scholarship opportunities Career advancement and professional development Medical benefits after 90 days401k retirement plan with 4% match Perks! Discounts on mortgages, vehicles, cell phones, gym memberships and moreKFC Foundation Programs including FREE college tuition at WGU, $1 per $1 Savings Match Program, Hardship Assistance Program plus more! Read LessAbout the Job:
As the Restaurant General Manager, you'll lead a dynamic team, handpicking and training the best crew to deliver exceptional customer experiences. Imagine the pride you'll feel setting the gold standard that others aspire to. You'll oversee the recruitment and training of your team, guiding them towards promotions and empowering them to build successful careers. By cultivating a team of top performers, you'll create a culture that's vibrant, optimistic and incredibly rewarding. Your success will be reflected in the achievements of your team.
The Day-to-Day:
Recruit, onboard, and conduct orientations for top Team Members and Shift Supervisors, ensuring a strong, well-prepared team.Develop a comprehensive training plan, mentoring Assistant Managers, Shift Supervisors, and Team Member Trainers as well as overseeing the execution of all training and development initiatives.Recognize and reward outstanding Team Member performance regularly, while fostering a culture of equity, inclusion and belonging.Address and resolve conflicts promptly, maintaining a positive work environment.Personally engage with customers, swiftly resolving any issues to ensure a positive experience.Strategically schedule staff to optimize customer service, coach the management team on the KFC brand standards and lead product rollout meetings to ensure successful implementation.Analyze the restaurant’s financial performance, manage the budget and develop strategies to maximize profitability without compromising the customer experience.Stay informed about competitors and aim to exceed their standards in all aspects, including digital presence and loyalty programs.Is this you?
5 years in restaurant or retail management with a strong track record in people management.Proven ability to improve performance based on P&L analysis.Proficient with digital tools and platforms.Exceptional communication skills, including written, verbal, and interpersonal.Solid understanding of restaurant maintenance programs.Champions KFC’s culture and values, with a focus on Equity, Inclusion and Belonging.Experienced in recognizing and motivating teams, with a successful track record in people development.Skilled in recruiting top talent and training both high and under-performing employees.Adaptable to change and experienced in supporting change management.Adheres to corporate policies and Occupational Health and Food Safety standards.Work-Hard, Play-Hard:
Competitive pay Bonus Eligible Paid vacation and additional Paid Time Off after 1 yearTuition reimbursement and scholarship opportunities Career advancement and professional development Medical benefits after 90 days401k retirement plan with 4% match Perks! Discounts on mortgages, vehicles, cell phones, gym memberships and moreKFC Foundation Programs including FREE college tuition at WGU, $1 per $1 Savings Match Program, Hardship Assistance Program plus more! Read LessBuild a strong Foundation both professionally and personally with a career at KFC! We’re looking for people who love serving customers, have experience in the restaurant industry and who want to be a part of the largest restaurant company in the world! If you want to build a great career while providing fast, fun and friendly service to our customers, KFC is the perfect place to learn, grow and succeed!
We offer the following:
A commitment to promote from within Training and mentorship programs Tuition reimbursement and scholarship opportunities Reward and recognition culture Competitive Pay Flexible schedules- day, night and evening shifts Eligibility to accrue paid vacation time Career advancement and professional development opportunities PERKS! Discounts on mortgages, vehicles, cell phones, gym memberships and more KFC Foundation Programs include FREE college tuition at WGU, $1 per $1 Savings Match Program, Hardship Assistance Program plus more!
The responsibilities of the team member will include:
Interaction with customers: receiving orders, processing sales and monies and managing customer issues. Preparation of products. Maintaining quality of product. Monitoring all service equipment. Uncompromising standards in maintaining a clean and safe work environment (per Labor Board and OSHA regulations and Company standards), Unloading, stocking and maintaining required inventory level. Champions recognition and motivation effortsRequirements
The ideal candidates must want to have fun serving great food to our customers!
Must be at least 16 years of age Accessibility to dependable and reliable transportation Excellent communication skills, management/leadership and organizational skills. Physical dexterity required (the ability to move up to 50 lbs. from one area to another). Attendance and Punctuality a must Operating of cash register as needed and making change for other cashiers. Basic Math skills Complete training certification Enthusiasm and willingness to learn Team player Commitment to customer satisfaction Strong work ethic Read LessAbout the Job:
As an Assistant Unit Manager, you'll be at the heart of our restaurant's success, supporting the Restaurant General Manager by upholding brand standards and inspiring your team. You'll lead by example, training, coaching and recognizing your team to deliver unforgettable customer experiences. When your team shines, so do you!
In this dynamic role, you'll take charge of daily operations in the Restaurant General Manager's absence, making key decisions and driving the team toward excellence. We believe in having fun while embracing personal challenges and growth opportunities. You'll work a 50-hour week, with 40 hours at regular pay and 10 hours at time and a half, providing a balanced and rewarding work experience.
The Day-to-Day:
Ensure consistent customer satisfaction by effectively modeling the KFC Connect Success Routine and prioritizing customer needs. Oversee Team Members' adherence to shift responsibilities and maintain high food safety standards. Take charge of restaurant operations in the RGM's absence.Collaborate with the RGM in assessing team performance, providing ongoing constructive and positive feedback. Address employee relations issues as they arise, determine immediate resolutions, or escalate to the RGM when necessary. Assist in sourcing, recruiting, interviewing and hiring Team Members, while driving a culture of equity, inclusion and belonging.Act like an owner by assisting with Profit & Loss management, including cash control, security procedures, inventory maintenance and labor management. Review financial reports and take appropriate actions to optimize performance. Support the RGM in facility maintenance and ensure health and safety standards are consistently followed.Is this you?
2+ years of restaurant/retail management experience.Assist with P&L management by following cash control/security procedures, maintaining inventory, managing labor and reviewing financial reports.Ensure all employees receive proper training and resources.Champion KFC’s culture and values, promoting equity, inclusion and belonging in the restaurant.Lead efforts in individual and team recognition, collaboration and motivation.Identify and recruit exceptional talent, supporting the RGM in the hiring process.Possess strong communication skills for conducting performance appraisals, taking disciplinary action and motivating and training employees.Adhere to corporate policies, procedures and Occupational Health and Food Safety standards.
Work-Hard, Play-Hard:
Competitive pay Bonus Eligible Paid vacation after 1 yearCareer advancement and professional developmentTuition reimbursement and scholarship opportunities Perks! Discounts on mortgages, vehicles, cell phones, gym memberships and more KFC Foundation Programs including FREE college tuition at WGU, $1 per $1 Savings Match Program, Hardship Assistance Program plus more! Read LessAbout the Job:
As the Restaurant General Manager, you'll lead a dynamic team, handpicking and training the best crew to deliver exceptional customer experiences. Imagine the pride you'll feel setting the gold standard that others aspire to. You'll oversee the recruitment and training of your team, guiding them towards promotions and empowering them to build successful careers. By cultivating a team of top performers, you'll create a culture that's vibrant, optimistic and incredibly rewarding. Your success will be reflected in the achievements of your team.
The Day-to-Day:
Recruit, onboard, and conduct orientations for top Team Members and Shift Supervisors, ensuring a strong, well-prepared team.Develop a comprehensive training plan, mentoring Assistant Managers, Shift Supervisors, and Team Member Trainers as well as overseeing the execution of all training and development initiatives.Recognize and reward outstanding Team Member performance regularly, while fostering a culture of equity, inclusion and belonging.Address and resolve conflicts promptly, maintaining a positive work environment.Personally engage with customers, swiftly resolving any issues to ensure a positive experience.Strategically schedule staff to optimize customer service, coach the management team on the KFC brand standards and lead product rollout meetings to ensure successful implementation.Analyze the restaurant’s financial performance, manage the budget and develop strategies to maximize profitability without compromising the customer experience.Stay informed about competitors and aim to exceed their standards in all aspects, including digital presence and loyalty programs.Is this you?
5 years in restaurant or retail management with a strong track record in people management.Proven ability to improve performance based on P&L analysis.Proficient with digital tools and platforms.Exceptional communication skills, including written, verbal, and interpersonal.Solid understanding of restaurant maintenance programs.Champions KFC’s culture and values, with a focus on Equity, Inclusion and Belonging.Experienced in recognizing and motivating teams, with a successful track record in people development.Skilled in recruiting top talent and training both high and under-performing employees.Adaptable to change and experienced in supporting change management.Adheres to corporate policies and Occupational Health and Food Safety standards.Work-Hard, Play-Hard:
Competitive pay Bonus Eligible Paid vacation and additional Paid Time Off after 1 yearTuition reimbursement and scholarship opportunities Career advancement and professional development Medical benefits after 90 days401k retirement plan with 4% match Perks! Discounts on mortgages, vehicles, cell phones, gym memberships and moreKFC Foundation Programs including FREE college tuition at WGU, $1 per $1 Savings Match Program, Hardship Assistance Program plus more! Read LessAbout the Job:
As the Restaurant General Manager, you'll lead a dynamic team, handpicking and training the best crew to deliver exceptional customer experiences. Imagine the pride you'll feel setting the gold standard that others aspire to. You'll oversee the recruitment and training of your team, guiding them towards promotions and empowering them to build successful careers. By cultivating a team of top performers, you'll create a culture that's vibrant, optimistic and incredibly rewarding. Your success will be reflected in the achievements of your team.
The Day-to-Day:
Recruit, onboard, and conduct orientations for top Team Members and Shift Supervisors, ensuring a strong, well-prepared team.Develop a comprehensive training plan, mentoring Assistant Managers, Shift Supervisors, and Team Member Trainers as well as overseeing the execution of all training and development initiatives.Recognize and reward outstanding Team Member performance regularly, while fostering a culture of equity, inclusion and belonging.Address and resolve conflicts promptly, maintaining a positive work environment.Personally engage with customers, swiftly resolving any issues to ensure a positive experience.Strategically schedule staff to optimize customer service, coach the management team on the KFC brand standards and lead product rollout meetings to ensure successful implementation.Analyze the restaurant’s financial performance, manage the budget and develop strategies to maximize profitability without compromising the customer experience.Stay informed about competitors and aim to exceed their standards in all aspects, including digital presence and loyalty programs.Is this you?
5 years in restaurant or retail management with a strong track record in people management.Proven ability to improve performance based on P&L analysis.Proficient with digital tools and platforms.Exceptional communication skills, including written, verbal, and interpersonal.Solid understanding of restaurant maintenance programs.Champions KFC’s culture and values, with a focus on Equity, Inclusion and Belonging.Experienced in recognizing and motivating teams, with a successful track record in people development.Skilled in recruiting top talent and training both high and under-performing employees.Adaptable to change and experienced in supporting change management.Adheres to corporate policies and Occupational Health and Food Safety standards.Work-Hard, Play-Hard:
Competitive pay Bonus Eligible Paid vacation and additional Paid Time Off after 1 yearTuition reimbursement and scholarship opportunities Career advancement and professional development Medical benefits after 90 days401k retirement plan with 4% match Perks! Discounts on mortgages, vehicles, cell phones, gym memberships and moreKFC Foundation Programs including FREE college tuition at WGU, $1 per $1 Savings Match Program, Hardship Assistance Program plus more! Read LessBuild a strong Foundation both professionally and personally with a career at KFC! We’re looking for people who love serving customers, have experience in the restaurant industry and who want to be a part of the largest restaurant company in the world! If you want to build a great career while providing fast, fun and friendly service to our customers, KFC is the perfect place to learn, grow and succeed!
We offer the following:
A commitment to promote from within Training and mentorship programs Tuition reimbursement and scholarship opportunities Reward and recognition culture Competitive PayFlexible schedules- day, night and evening shiftsEligibility to accrue paid vacation timeCareer advancement and professional development opportunitiesPERKS! Discounts on mortgages, vehicles, cell phones, gym memberships and moreKFC Foundation Programs include FREE college tuition at WGU, $1 per $1 Savings Match Program, Hardship Assistance Program plus more!The responsibilities of the team member will include:
Interaction with customers: receiving orders, processing sales and monies and managing customer issues. Preparation of products. Maintaining quality of product. Monitoring all service equipment. Uncompromising standards in maintaining a clean and safe work environment (per Labor Board and OSHA regulations and Company standards), Unloading, stocking and maintaining required inventory level. Champions recognition and motivation effortsRequirements
The ideal candidates must want to have fun serving great food to our customers!
Must be at least 16 years of age Accessibility to dependable and reliable transportation Excellent communication skills, management/leadership and organizational skills. Physical dexterity required (the ability to move up to 50 lbs. from one area to another). Attendance and Punctuality a must Operating of cash register as needed and making change for other cashiers. Basic Math skills Complete training certification Enthusiasm and willingness to learn Team player Commitment to customer satisfaction Strong work ethic Read Less