J. C. Penney - - Responsibilities: Directs Customer Service and sales activities in store; resolves customer issues and concerns.; Models and holds team accountable for outstanding customer service.; Manages merchandise standards through Put to Fixture, SET, and Visual process execution.; Oversees Ship from Store, Buy Online Pick Up In Store and Curbside Pickup order processes within the prescribed time periods.; Trains, mentors and coaches all associates on Omnichannel processes and reporting metrics.
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