Job Description:
SUMMARY
Reporting to the District or Branch Manager, the Service Manager will provide support and leadership to the branch and to individual service technicians by providing coaching and training on commercial food equipment, procedures, and techniques as well as customer facing skillsets. The Service Manager will also be required to support and enforce all company policies and guidelines required by Hobart Service and assist the District/Branch Manager in the adherence and tracking of these policies. The Service Manager is accountable for assisting in leading and directing their assigned branch operations to achieve ongoing service revenue growth, profitability, productivity, quality, and service levels. This position will be responsible for assisting the management and administration in general business operations for their branch, as it relates to Technicians and Customer experience. They will work closely and collaborate with other Branch operation personnel (Dispatch, Parts, Administration) to achieve the highest level of Customer Satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Developing, maintaining, and managing a highly technical field service team
Support technicians by assisting with installations, preventative maintenance, warranty and post-warranty support, emergency visits, etc.
Providing coaching and training on products, procedures, service repair techniques, and customer service
Meeting or exceeding customer satisfaction results
Talent development
Increasing employee retention and engagement levels
Responsible for 1 cost center, and 8-15 direct reports. Span of control is between 8-15 employees.
Other responsibilities or special projects not specifically listed may also be assigned.
Supervisory Responsibilities
This position has direct supervisory responsibilities and carries out these responsibilities in accordance with ITW’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints, coaching for performance, and resolving problems.
QUALIFICATIONS
The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum Requirements:
Education and Work Experience
High school diploma or GED with a minimum of 4 years of relevant experience;
OR
1-3 Years of relevant experience with a degree of higher learning such as an Associates/Bachelors Degree;
AND
Previous management experience is required.
Desired Education/Experience
Sales Strategy and Customer Development
Knowledge of an Annual Operating Plan/Long Range Plan
Experience managing a Profit & Loss statement, cost control, inventory management, customer facing metric management (KPI, etc.)
Service/product knowledge for commercial food equipment
Mechanical aptitude
Certificates and Licenses
Position/Location dependent.
Job —Specific Knowledge
To perform this job successfully, the individual needs to demonstrate knowledge of these areas as they relate to the primary functions of the job.
Leadership – demonstrates strong strategic leadership skills across a team of varied skill sets and exempt/non-exempt status (e.g. coaching, talent development, performance management, discipline, etc.)
Finance & Accounting – Intermediate knowledge of financial drivers of a business (e.g. analysis of financial statements, setting and administering a budget, expense control, pay practices and laws, etc.)
Sales & Marketing – Proven selling and negotiating skills with effective sales ability and persuasiveness and marketing techniques. Demonstrates knowledge in the following skills: client interviewing, sales, cross-selling, consultative sales, proposals preparation, and presentation.
Customer Service – Highly professional demeanor with excellent written and verbal communication skills to positively assist and influence customers.
COMPETENCIES
Technical and Analytical Skills
Basic knowledge of/working knowledge of Windows applications and Microsoft Office programs such as Word and Excel.
Collects and researches data.
Uses intuition, experience, and data to drive local service priorities.
Designs workflows and procedures to ensure compliance.
Innovation
Displays original thinking and creativity.
Meets challenges with resourcefulness.
Generates suggestions for improving business.
Develops innovative approaches and ideas.
Safety
Ability to read and understand safety guidelines of the business.
Drive a culture of Safety and Wellness within assigned Branch territory.
Ability to approach job responsibilities with an emphasis on safety, efficiency, and quality.
Demonstrates a comprehensive knowledge of company products and services.
Time Management and Communication Skills
Must be dependable, have good attendance, be punctual, and have a positive attitude.
Prioritizes regular workload, special tasks, and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame.
Demonstrated ability to communicate orally with individuals from within and outside the organization.
Demonstrates crisis/conflict resolution skills.
Ability to self-motivate and self-direct with little to no supervision.
Thrives in multi-tasking environment and can adjust priorities quickly.
Proven experience in Continuous Improvement activities (i.e. 80/20).
Leadership Skills
Effective organizational, leadership and presentation skills.
Proven leadership and collaboration skills with the ability to effectively supervise, coach and influence employees.
Makes self-available to staff.
Provides regular performance feedback.
Ensures direct reports are meeting assigned metrics through evaluation, coaching, and communication.
Solicits and applies customer feedback (internal and external).
Continually works to improve supervisory skills.
Establishes and maintains effective, collaborative work relationships both internally and externally.
Effectively recruits candidates and interviews job applicants for open positions, supporting ITW Diversity and Inclusion strategies.
Represents Hobart Service within their community well.
Recognize unusual or emergency situations and take appropriate actions.
PHYSICAL DEMANDS & WORK ENVIRONMENT
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
While performing the duties of this Job, the employee may:
Lift up to 75 lbs with or without assistance
Climb up to 10 ft with an A-frame ladder
Occasional roof access may be necessary through extension ladders or fixed ladders greater than 20 feet
Extensive walking 3-5 miles / day
Extensive driving 5-6 hours/day
Kneel, squat, bend, push/pull
Move in different positions to accomplish tasks in various environments including tight and confined spaces
Operate motor vehicles or heavy equipment
Operate machinery and/or power tools
Working Conditions
Office facility and customer facilities (including commercial kitchens of various types of businesses)
Exposure to noise, heat, cold, slippery, wet dirty conditions may occur
Travel requirement up to 50% of time
Hours of Work
Normal business hours with occasional/frequent/extended hours as needed
Flexibility with schedule to meet critical deadlines
Extended hours may include nights and/or weekends
Normal scheduled hours cover early mornings, evenings and/or weekends
ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
Job Description:
ITW Food Equipment Group LLC designs and manufactures commercial food equipment for food service and retail customers through its subsidiaries. The company’s products include ware washing equipment; cooking equipment, including ovens, ranges, and broilers; refrigeration equipment, including refrigerators, freezers, and prep tables; food processing equipment, including slicers, mixers, and scales; and kitchen exhaust, ventilation, and pollution control systems. ITW FEG has the largest service network in this industry to support our global customers, with highly specialized technicians and best-in-class supply chain procedures. The company was incorporated in 2001 and is based in Troy, Ohio. ITW Food Equipment Group LLC is an Illinois Tool Works Inc. subsidiary.
SUMMARY
The Service/Repair Technician 2 possesses fundamental knowledge and has demonstrated mechanical and electrical aptitude with troubleshooting experience. Responsible for providing on-site support to Hobart Service customers that includes but is not limited to: installation and/ or service of commercial food equipment. Routine work schedule including on-call, after-hours, holiday, and weekend on-site repair support.
ESSENTIAL DUTIES AND RESPONSIBILITIES FOR ALL TECHNICIAN LEVELS
These are the most significant job duties performed. The size, scope and complexity of assigned duties and responsibilities are dependent on the level and experience of the incumbent. To perform this job successfully, an individual must be able to perform each assigned essential duty satisfactorily. Other responsibilities or special projects not specifically listed below may also be assigned.
Installs mechanical and electrical commercial food equipment and assists in more advanced installs as needed.
Maintain, diagnose, and repair basic mechanical commercial food equipment for customers on contract and/or on time and material (i.e., T&M) basis.
Ability to interpret and follow schematic diagrams.
Demonstrate knowledge of sequence of operations for multiple operating modes.
Completes and documents preventative maintenance on mechanical and electrical commercial food equipment.
Implements and supports standard operating procedures outlined in Hobart Service safety manuals and programs.
Supports branch and organization financial objectives by providing a quality customer experience.
Maintains current organization, industry, and equipment knowledge.
Responsible for assigned company assets including vehicle, tools, and inventory.
Follows the company's safe driving and other applicable policies.
Supervisory Responsibilities
This position has no direct or indirect supervisory responsibilities.
QUALIFICATIONS
The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Work Experience
High school diploma or GED and 2-4 years of electrical and mechanical experience, or
High school diploma or GED and 0-2 years of HVACR service experience with an EPA certification, or
Vocational certificate in HVACR
Desired Education/Experience
Associate’s degree or Vocational Certificate is preferred.
Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment is preferred.
Certificates and Licenses
Position/Location dependent. Industry certification is highly desirable.
Job Specific Knowledge
To perform this job successfully, the individual needs to demonstrate knowledge of these areas as they relate to the primary functions of the job.
Mechanical Aptitude – demonstrates mechanical and electrical aptitude to operate and troubleshoot equipment. Skilled in use of various tools and equipment (e.g. basic hand tools, reading and following service manuals, gauges, meters, etc.)
Customer Service - highly professional demeanor with excellent telephone skills and etiquette. Utilizes various interpersonal styles and communication methods to positively assist and influence customers.
Problem Solving - fundamental role in finding ways to address all types of problems by having a good approach to a problem without being ineffective, favoring or causing painful consequences.
Safety at Work - learns to keep the organization safe from different risks by developing a high sense of alertness that detects danger from afar and stops it before it causes risk, danger or injury to themselves, or others.
COMPETENCIES
To perform the job successfully, an individual should demonstrate the following competencies.
Technical and Analytical Skills
Ability to read and interpret standard service manuals, mechanical diagrams, sustains understanding of parts stocking and identification methods, practices, and procedures.
Understanding of basic math (addition, subtraction, multiplication, division, calculations of percentages, measurement conversions).
Compiles and summarizes data for supervisor and/or branch manager that will help him/her with creating customer-focused strategies for fostering relationships and sales (e.g., equipment leads, contract leads, water treatment order leads).
Basic knowledge of / working knowledge of Windows applications and Microsoft Office programs such as Word and Excel.
Quality
Demonstrates accuracy and thoroughness.
Looks for ways to improve and promote quality.
Applies feedback to improve performance.
Monitors own work to ensure quality.
Quantity
Meets productivity standards as set by Customer Facing Metrics (CFMs).
Completes work in timely manner.
Strives to increase productivity.
Works quickly.
Attendance/Punctuality
Is consistently at work and on time.
Ensures work responsibilities are covered when absent.
Arrives at meetings and appointments on time.
Dependability
Follows instructions, responds to management direction.
Take responsibility for own actions.
Teamwork
Balances team and individual responsibilities.
Exhibits objectivity and openness to others' views.
Gives and welcomes feedback.
Contributes to building a positive team spirit.
Puts success of team above own interests.
Able to build morale and group commitments to goals and objectives.
Supports everyone's efforts to succeed.
Recognizes accomplishments of other team members.
Keeps commitments.
Commits to extended hours of work when necessary to reach goals.
Completes tasks on time.
Safety
Ability to read and understand safety guidelines of the business.
Ability to approach job responsibilities with an emphasis on safety, efficiency, and quality.
Performs periodic visual safety inspections of vehicle and equipment, reports vehicle and tool defects and takes them out of service until repairs are made or items replaced.
Demonstrates a comprehensive knowledge of company products and services.
Completes required safety training.
Time Management and Communication Skills
Prioritizes regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame.
Demonstrated ability to communicate orally with individuals from within and outside the organization.
Demonstrates crisis/conflict resolution skills.
Ability to self-motivate and take direction from senior technicians and management.
Thrives in multi-tasking environment and can adjust priorities quickly.
PHYSICAL DEMANDS & WORK ENVIRONMENT
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
While performing the duties of this Job, the employee may:
Lift up to 75 lbs with or without assistance
Climb up to 10 ft with an A-frame ladder
Occasional roof access may be necessary through extension ladders or fixed ladders greater than 20 feet
Extensive walking 3-5 miles / day
Extensive driving 5-6 hours/day
Kneel, squat, bend, push/pull
Move in different positions to accomplish tasks in various environments including tight and confined spaces
Operate motor vehicles or heavy equipment
Operate machinery and/or power tools
Working Conditions
Office facility and customer facilities (including commercial kitchens of various types of businesses)
Exposure to noise, heat, cold, slippery, wet dirty conditions may occur
Travel requirement up to 50% of time
Hours of Work
Normal business hours with occasional/frequent/extended hours as needed
Flexibility with schedule to meet critical deadlines
Extended hours may include nights and/or weekends
Normal scheduled hours cover early mornings, evenings and/or weekends
Compensation Information:
The pay rate will depend on the successful candidate’s qualifications and prior experience. The range for this position is below: 26.90 - 36.40 USD Hourly
ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
Job Description:
ITW Food Equipment Group LLC designs and manufactures commercial food equipment for food service and retail customers through its subsidiaries. The company’s products include ware washing equipment; cooking equipment, including ovens, ranges, and broilers; refrigeration equipment, including refrigerators, freezers, and prep tables; food processing equipment, including slicers, mixers, and scales; and kitchen exhaust, ventilation, and pollution control systems. ITW FEG has the largest service network in this industry to support our global customers, with highly specialized technicians and best-in-class supply chain procedures. The company was incorporated in 2001 and is based in Troy, Ohio. ITW Food Equipment Group LLC is an Illinois Tool Works Inc. subsidiary.
SUMMARY
The Service/Repair Technician 2 possesses fundamental knowledge and has demonstrated mechanical and electrical aptitude with troubleshooting experience. Responsible for providing on-site support to Hobart Service customers that includes but is not limited to: installation and/ or service of commercial food equipment. Routine work schedule including on-call, after-hours, holiday, and weekend on-site repair support.
ESSENTIAL DUTIES AND RESPONSIBILITIES FOR ALL TECHNICIAN LEVELS
These are the most significant job duties performed. The size, scope and complexity of assigned duties and responsibilities are dependent on the level and experience of the incumbent. To perform this job successfully, an individual must be able to perform each assigned essential duty satisfactorily. Other responsibilities or special projects not specifically listed below may also be assigned.
Installs mechanical and electrical commercial food equipment and assists in more advanced installs as needed.
Maintain, diagnose, and repair basic mechanical commercial food equipment for customers on contract and/or on time and material (i.e., T&M) basis.
Ability to interpret and follow schematic diagrams.
Demonstrate knowledge of sequence of operations for multiple operating modes.
Completes and documents preventative maintenance on mechanical and electrical commercial food equipment.
Implements and supports standard operating procedures outlined in Hobart Service safety manuals and programs.
Supports branch and organization financial objectives by providing a quality customer experience.
Maintains current organization, industry, and equipment knowledge.
Responsible for assigned company assets including vehicle, tools, and inventory.
Follows the company's safe driving and other applicable policies.
Supervisory Responsibilities
This position has no direct or indirect supervisory responsibilities.
QUALIFICATIONS
The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Work Experience
High school diploma or GED and 2-4 years of electrical and mechanical experience, or
High school diploma or GED and 0-2 years of HVACR service experience with an EPA certification, or
Vocational certificate in HVACR
Desired Education/Experience
Associate’s degree or Vocational Certificate is preferred.
Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment is preferred.
Certificates and Licenses
Position/Location dependent. Industry certification is highly desirable.
Job Specific Knowledge
To perform this job successfully, the individual needs to demonstrate knowledge of these areas as they relate to the primary functions of the job.
Mechanical Aptitude – demonstrates mechanical and electrical aptitude to operate and troubleshoot equipment. Skilled in use of various tools and equipment (e.g. basic hand tools, reading and following service manuals, gauges, meters, etc.)
Customer Service - highly professional demeanor with excellent telephone skills and etiquette. Utilizes various interpersonal styles and communication methods to positively assist and influence customers.
Problem Solving - fundamental role in finding ways to address all types of problems by having a good approach to a problem without being ineffective, favoring or causing painful consequences.
Safety at Work - learns to keep the organization safe from different risks by developing a high sense of alertness that detects danger from afar and stops it before it causes risk, danger or injury to themselves, or others.
COMPETENCIES
To perform the job successfully, an individual should demonstrate the following competencies.
Technical and Analytical Skills
Ability to read and interpret standard service manuals, mechanical diagrams, sustains understanding of parts stocking and identification methods, practices, and procedures.
Understanding of basic math (addition, subtraction, multiplication, division, calculations of percentages, measurement conversions).
Compiles and summarizes data for supervisor and/or branch manager that will help him/her with creating customer-focused strategies for fostering relationships and sales (e.g., equipment leads, contract leads, water treatment order leads).
Basic knowledge of / working knowledge of Windows applications and Microsoft Office programs such as Word and Excel.
Quality
Demonstrates accuracy and thoroughness.
Looks for ways to improve and promote quality.
Applies feedback to improve performance.
Monitors own work to ensure quality.
Quantity
Meets productivity standards as set by Customer Facing Metrics (CFMs).
Completes work in timely manner.
Strives to increase productivity.
Works quickly.
Attendance/Punctuality
Is consistently at work and on time.
Ensures work responsibilities are covered when absent.
Arrives at meetings and appointments on time.
Dependability
Follows instructions, responds to management direction.
Take responsibility for own actions.
Teamwork
Balances team and individual responsibilities.
Exhibits objectivity and openness to others' views.
Gives and welcomes feedback.
Contributes to building a positive team spirit.
Puts success of team above own interests.
Able to build morale and group commitments to goals and objectives.
Supports everyone's efforts to succeed.
Recognizes accomplishments of other team members.
Keeps commitments.
Commits to extended hours of work when necessary to reach goals.
Completes tasks on time.
Safety
Ability to read and understand safety guidelines of the business.
Ability to approach job responsibilities with an emphasis on safety, efficiency, and quality.
Performs periodic visual safety inspections of vehicle and equipment, reports vehicle and tool defects and takes them out of service until repairs are made or items replaced.
Demonstrates a comprehensive knowledge of company products and services.
Completes required safety training.
Time Management and Communication Skills
Prioritizes regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame.
Demonstrated ability to communicate orally with individuals from within and outside the organization.
Demonstrates crisis/conflict resolution skills.
Ability to self-motivate and take direction from senior technicians and management.
Thrives in multi-tasking environment and can adjust priorities quickly.
PHYSICAL DEMANDS & WORK ENVIRONMENT
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
While performing the duties of this Job, the employee may:
Lift up to 75 lbs with or without assistance
Climb up to 10 ft with an A-frame ladder
Occasional roof access may be necessary through extension ladders or fixed ladders greater than 20 feet
Extensive walking 3-5 miles / day
Extensive driving 5-6 hours/day
Kneel, squat, bend, push/pull
Move in different positions to accomplish tasks in various environments including tight and confined spaces
Operate motor vehicles or heavy equipment
Operate machinery and/or power tools
Working Conditions
Office facility and customer facilities (including commercial kitchens of various types of businesses)
Exposure to noise, heat, cold, slippery, wet dirty conditions may occur
Travel requirement up to 50% of time
Hours of Work
Normal business hours with occasional/frequent/extended hours as needed
Flexibility with schedule to meet critical deadlines
Extended hours may include nights and/or weekends
Normal scheduled hours cover early mornings, evenings and/or weekends
Compensation Information:
The pay rate will depend on the successful candidate’s qualifications and prior experience. The range for this position is below: 26.90 - 36.40 USD Hourly
ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
Job Description:
SUMMARY
The Parts and Service Coordinator will coordinate parts and service inquiries; may deal with customer and/or internal service inquiries for parts, including identification, provide part numbers and availability. Processes orders for parts and assists with scheduling techs for service and billing for service. Will maintain a parts inventory and may process warranty claims. Role could be performed by an employee with a minimum of a high school education or equivalent and one year of experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Assist and order parts for techniciansManage technicians MOHRTP parts from technicians' inventoriesIdentifying/researching partsShipping and receivingCycle count inventoriesMaintain inventory control system, including updating computer as required, and assist with audits conducted by company auditors.Requisition parts from Troy, including following up on purchase orders and correspondence involving back orders. Regularly update files.Assist in the training and cross training of other individuals in the office.Receive parts from Troy, including verifying with packing slips, matching parts invoices with purchase orders and packing slips. Process Return Apparatus Tags (RAT) involving warranty claims and verify Warranty and Maintenance automatic scale/wrapper credits.Assist with replenishment of truck inventories and handle parts transfers to other Hobart Branches.Follow up on all pending credits and handle over-the-counter parts sales to walk-in customers.Assist various job functions involved in tracking consignment as well as stocking and pulling parts and processing parts mail orders from customers.Assist in preparing reports on order status, parts & material shortages as necessary.Keep abreast of new products and related parts required for various modifications and keep bulletins updated.Handle telephone orders from customers for parts, including writing up orders, and quoting prices, or availability of parts, upon request.Write up credits for returned merchandise and handle telephone requests from technicians.Handle dispatching duties and shipping and receiving of products as assigned. Understand and perform all parts related activities required.QUALIFICATIONS
Education and Work Experience
High school diploma or GED and 1 year of parts or clerical experience is required. Similar work experience includes any or all of the following: ordering, shipping, any receiving, parts sales and inventory control.
COMPETENCIES
Handle competing/multiple prioritiesComputer Skills: Microsoft Office products excel, Word, OutlookExcellent verbal, written and interpersonal communication skillsPHYSICAL DEMANDS & WORK ENVIRONMENT
Physical Demands
While performing the duties of this Job, the employee is:
Required to sit for prolonged periods of timeExtensive periods of time on phoneLifting 50-75 lbs with or without assistanceClimbing up to 8 ft with ladderKneeling, squatting, bending, pushing/pullingExposure to noise, heat, cold, slippery, wet conditionsOT as requiredITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
Job Description:
Illinois Tool Works (ITW) is a Fortune 200 diversified manufacturing company with seven decentralized business segments, which include the Food Equipment Group. The Warewash and Waste Division of ITW’s Food Equipment Group, is seeking a plant Manufacturing Engineer to lead efforts to uphold and enhance product quality, recommend and implement corrective actions, and drive performance improvements across the manufacturing process for Hobart brand commercial dishwashers. This position will be working in-office from a single shift manufacturing site located in Troy, OH, about 20 minutes north of Dayton.
The Warewash and Waste Division produces Hobart, Stero, and Somat brand commercial dishwashers and waste equipment for use in hotels, casinos, restaurants, health care, cruise ships, schools and universities and retail.
This position reports to the Plant Manager and plays a key role in driving quality excellence in the production of Plant 27’s Flight Type Dishwashers. The role is responsible for executing test campaigns, supporting the manufacturing, assembly and testing of the dishwasher, and continuously improving quality programs, systems, procedures, and work instructions in alignment with quality standards and methodologies. This individual will lead efforts to resolve daily manufacturing challenges, troubleshoot/resolve product issues, perform root cause and corrective action activities and implement strategic projects. Key responsibilities include overseeing the Flight Type Dishwasher’s final test, resolving issues in the test process, conducting internal and out-of-box audits, and supporting a culture of operational excellence to maintain world-class quality standards throughout the facility.
Responsibilities (80% Core Essential Functions)
Responsible for executing final testing including troubleshooting and resolutionLead on-site team during test execution, managing responsibilities, to ensure successful test executionSupport manufacturing with product test procedures, test equipment, and specific quality requirements for product functionality. Support and develop part inspection plans, testing & reliability plans, and reporting for new products and modifications to existing products. Verify that reliability, safety, and quality are unaffected. Support programs to identify, target, and analyze product failures to reduce warranty costs. Conduct pilot/production audits of new products Provide guidance in development and maintenance of quality systems including direct ownership in (UL, NSF) and warranty reduction. Establishes an effective quality assurance program and communicates policies, procedures, and guidelines. Conducts periodic audits to ensure that procedures are appropriately set and are being followed. Effectively prevents or resolves problems and implements corrective action within the plant as needed. Assures that products and parts conform to specification requirements and establishes appropriate records to verify quality and track results. Specifically support manufacturing through provisions of receiving, in-process, final inspection and test procedures and equipment. Interface and coordinate with Marketing, Engineering, Service, Purchasing, and external customers and other functional groups for smooth implementation of quality plans, procedures, and requirements for quality assurance organization by resolving quality issues and sustaining customer satisfaction. Ensure that procedures, drawings, and instructions are in place and being followed and evidenced by a regular audit program of the quality system. Effectiveness of problem solving or corrective action efforts within the plant; measured by timeliness, product integrity and overall implementation cost. Keep appropriate records verifying the quality of products produced and shipped. Establishing products and parts conforms to requirements.Physical Requirements / Working Conditions
Office and Manufacturing environments. PPE required: Steel/composite toed shoes, gloves, and eye protection when in manufacturing setting. While performing the duties of this job, regularly required to stand, bend, or stoop and use hands, arms and walk frequently. May occasionally lift and/or move up to 50 pounds.Qualifications:
Bachelor's degree in mechanical or electrical engineering, quality or related field preferred3+ years’ experience in a Quality position in a production settingDemonstrated knowledge of electrical processes including troubleshooting preferredSkills / Abilities:
Hands-On Expertise in Part Inspection (Rec-Process-Final) Experience using a CMM Arm like FARO or RomerDetail orientedStrong skills interpreting drawings/prints, especially electrical wiring diagramsExperience using electrical test tools like multimeters and amperage clampsWorking knowledge of Microsoft Excel, and AccessAnalyze and Interpret data to form conclusions and recommendations for decision making.Exposure to PLCs and other automation technologiesOrganizational skills-6S-KANBAN-JITCommunication - verbal and written - must be able to prepare presentations. Strong Interpersonal skills working with cross-functional teamsListening-problem solving skillsSystematically gather information, sort through complex issues, and make timely decisions using root cause analysis and troubleshooting skillsCompensation Information:
85,000 - 95,000
ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
Job Description:
General Purpose of the Job:
Perform a variety of duties associated with the dispatching functions in order to provide prompt and efficient service to our customers.
Job Specifications:
Education:
High School or equivalent training.
Experience:
0-18 months.
Complexity of Duties:
Diversified duties involving a general knowledge of product lines and service parts. Requires use of a wide range of procedures and the exercise of judgment to determine what action should be taken within the limits of standard practice.
Supervision Received:
Will often obtain assistance and training from more qualified personnel in order to satisfactorily perform some of the more complex assignments.
Contact with Others:
Frequent contact with Branch employees. Constant contact with customers and other outside personnel, requiring more than ordinary courtesy and tact to establish and maintain good customer relations.
Confidential Data:
Occasionally work with confidential data where the effect of any disclosure may have an impact on the business.
General Duties:
Answer all incoming telephone service requests and record all pertinent information on Call Sheet (F-1675) or on computer.
Dispatch calls, using the Call Sheet or computer to supply information needed by Service Tech, and for determining priorities to be assigned to service calls.
Clear calls when complete service tickets are received from Service Techs.
Maintain follow up system for parts ordered by Service Techs to ensure complete customer satisfaction per company policies and guidelines.
Check service tickets received from Service Techs for proper extensions and correctness, including checking for inspections due.
Be responsible for filing (F-595) Service Tickets numerically.
Type and/or maintain Inspection List, Automatic Scale/Wrapper and General Line.
Update and maintain files (computer or manual) from the monthly active installation list change notices.
Maintain (F-1610) File of Equipment. This could include calling customers concerning estimates for overhauls, prices for new equipment, and completion of services.
If in a manual office, prepare Productivity Reports. This could include maintaining a "No Charge" file for management's reference when analyzing Productivity Reports.
Assign service tickets to Service Techs.
Transfer incomplete service calls, including all pertinent information, to the (F-1675) Call Sheet or assign proper status in the computer for the following day.
Perform other clerical functions, as necessary, such as assisting with tracking of consignment, assisting walk-in customers, shipping/receiving, handling phone calls for supervisor, etc.
Perform various job duties in the parts are, as needed.
Train or cross train other employees as requested.
Interface with a Branch computer if available.
Follow up on completed service calls to verify customer satisfaction and promote service contracts.
ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
Job Description:
COMPANY DESCRIPTION
Hobart Service and Parts, both part of Illinois Tool Works (ITW), have been supporting the food equipment industry for over 125 years. Together, we provide industry-leading service solutions and parts distribution for commercial food equipment across the country. With more than 1,800 associates nationwide, we serve as trusted partners to our customers—helping keep their operations running efficiently. Our employees are committed to delivering exceptional customer service, giving back to the communities where they live and work, and living out ITW’s core values of Integrity, Simplicity, Trust, Respect, and Shared Risk.
ESSENTIAL DUTIES AND RESPONSIBILITIESThis position is responsible for all duties associated with the shipping of orders to customers and performing a wide variety of parts processing operations. Under general supervision and direction where a definite objective is set up requiring the use of some standard work procedures. Employee plans and arranges own work and work of lower level parts processors referring some questionable issues to the supervisor.
Assist in auditing of parts that were picked.Accurately and efficiently pick customer and production ordersPrepare customer orders for shipmentAccurately count inventory in locationsRecord inventory transactions into computer systemKeeps work area in order and readily participates in housekeeping dutiesSupports and maintains a safe workplace, including observing all safety rulesQualificationsAccredited High School diploma or GED0-2 years’ experience in a warehouse environment with partsReceiving parts (stock and non-stock)PC and PIPs system knowledge and operationsGood interpersonal skills with emphasis on ability to work in a team environmentAbility to lift up to 30 poundsAbility to be flexible in working overtime, different shifts and weekendsAdditional informationPhysical Requirements:
Sit, stand, walk, reach with hands and arms, stoop, crouch, kneel, or crawlLift and/or move up to 30 poundsHours of Work:
Shift Schedule: Monday through Friday
Hours: 12:00 PM - 8:30 PM
Why work for us?
Competitive payGreat insurance options with low premiumsPaid vacation and holidays401K with company matchExtensive on-the-job, online, and classroom trainingSafety-conscious work environmentHobart Service is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
ITW and Hobart Service are committed to providing a healthy and safe environment for all employees. To demonstrate this commitment, Hobart Service is tobacco-free (including e-cigarettes) on campuses and within company vehicles and maintains a drug-free workplace.
If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please contact Human Resources at service.hr@hobartservice.com to request assistance. No other requests will be acknowledged.
Compensation Information:
N/A
ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
Job Description:
Job Scope
The maintenance technician is responsible for performing highly diversified duties to install, troubleshoot, repair, and maintain production and facility equipment according to safety, predictive, and productive maintenance systems and processes to support the achievement of the site’s business goals and objectives.
Minimum Qualifications
Education
High School/Vocational School Graduate or GED Required, Associate’s degree preferred
Completion of a craft apprenticeship, or 5+ years of experience and production maintenance experience
Experience
Minimum 5+ years of experience in production/manufacturing environment; strong hydraulic, pneumatic, electrical, mechanical and industrial skills; experience in robotics, troubleshooting PLCs, and basics in welding preferred
Skills and Abilities
Must be able to independently manage tasks, prioritize workload, and adapt to changing operational needs with minimal direction or supervisionDetail orientedProficient in verbal and written communication in both individual and group settingsRead and interpret documents such as safety rules, operating and maintenance instructions, quality and ISO documents, and procedure manuals. Ability to write routine reports and correspondenceProficient in computer programs such as Microsoft Office Suite, as well as the ability to learn and adapt to new computer systems Able to solve practical problems and interpret a variety of instructions (i.e. oral, written, and print)Must be able to learn and safely use material handler equipment; able to obtain and sustain a forklift operator certificationMust be able to read and interpret engineering drawings and blueprints along with the use of jigs, rules, tapes, combination squares, calipers, and gages to recognize, measure and record tolerances to specification.Must be able use various hand and power tools including clamps, drivers, wrenches, taps, grinders, brushes, saws, stud welders, spot welders, hampers, torque wrenches, etc.Must have strong knowledge of electrical systems, motors, drives, and control circuits (robotics strongly recommended)Must have mechanical aptitude, with the ability to work across multiple trades (mechanical, plumbing, hydraulics, and pneumatics)Must have a proven ability to work safely, follow all lockout/tagout procedures, and adhere to OSHA regulationsMust be able to participate and/or lead in safety practices and reviewMust have strong troubleshooting and problem-solving skillsPreferred Qualifications
Electrical Journeyman License, Weld Certification
Position Responsibilities
Departmental Responsibilities
Participates and/or lead in safety practices and review of equipment such as fire and sprinkler systemsPerform electrical troubleshooting, repair, and installation on industrial equipment, systems, and controlsConduct preventative and predictive maintenance to minimize downtime and maximize equipment reliabilityDiagnose and resolve mechanical, hydraulic, pneumatic, and electrical issues, as well as be able to replace or repair parts and test and make adjustmentsEnsure compliance with safety standards, electrical codes, and company policiesDocument all maintenance activities in the computerized maintenance management system (CMMS)Provide emergency/unscheduled repairs of production equipment during production, and perform scheduled maintenance repairs of production equipment during machine servicePerforms mechanical skills including, but not limited to, mechanical, electrical, pneumatic, and hydraulic troubleshooting and repairsPerforms highly diversified duties to install and maintain production equipment and plant facility’s equipmentWork with vendors on ordering replacement parts for needed repairsUse a variety of hand and power tools, electric meters, and material handling equipment in performing dutiesDetect faulty operations and defective material and report those and any unusual situations to proper supervisionAssist in developing and scheduling preventative and predictive maintenance tasksReview completed work orders for accuracyWork with fellow teammates for property snow removal as neededProduct Development and Design
Work closely with Operations Manager, production, and departmental engineers for final product goals and prioritiesTeamwork and Collaboration
Participate in cross-functional collaborationAbility to work cross functionally, outside of determined schedule, when customer/production demand requires.Partner with assembly, fabrication, and weld teams to proactively identify maintenance needs and recommend long-term solutionsCollaborate with cross-functional leadership to ensure spare parts, tools, and materials are available for planned workPeople Management
Participates in and encourages continuous improvement activities and acts as a role modelTrain new and existing teammatesContinuous Improvement
Drive continuous improvement by recommending upgrades, modifications, or process improvements to extend asset life and reduce unplanned downtimeMonitor and analyze equipment performance data to identify trends, failure patterns, and improvement opportunitiesReview completed work orders to identify opportunities to improve job plansPhysical Requirements
Manufacturing, non-air-conditioned environment or office environmentPPE required: Steel-toe Shoes, Composite Electrical Hazard Safety Shoes, and eye protection. Based on job duties the following PPE could be required: Ear protection, gloves, sleeves, or welding equipment (i.e. face shield, apron). While performing the duties of this job, the employee is regularly required to stand; use hands and arms and walk frequently on concrete floors. The employee must be able to lift and/or move up to 35 pounds.ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
Job Description:
Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the communities where they live and work, and demonstrate the ITW values of Integrity, Simplicity, Trust, Respect and Shared Risk.
Are you mechanically and electrically inclined? Do you like providing customers with quality service solutions? Join our team and become a part of the leading nationwide provider of commercial food equipment service!
You will work with customers to electrically/mechanically troubleshoot, diagnose, repair, and maintain a variety of commercial food equipment to include cooking, food preparation, ware washers, weigh wrap, baking and refrigeration.You will typically leave from home each morning and work with minimal direct supervision at customer sites.You will meet or surpass weekly productivity and customer-oriented goals while maintaining a high level of customer service.What you’ll bring to the table:
An accredited High School Diploma or GED and 2-4 years of similar electrical/mechanical experienceYou must have a valid Driver’s License and ability to drive multiple hours dailyYou should be able to work Overtime and On-Call as requiredYou must be able to attend our industry leading training at our corporate headquarters in Troy, OHPhysical Demands & Work Environment
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
While performing the duties of this Job, the employee may:
Lift up to 75 lbs with or without assistanceClimb up to 10 ft with an A-frame ladderOccasional roof access may be necessary through extension ladders or fixed ladders greater than 20 feetExtensive walking 3-5 miles / dayExtensive driving 5-6 hours/dayKneel, squat, bend, push/pullMove in different positions to accomplish tasks in various environments including tight and confined spacesOperate motor vehicles or heavy equipmentOperate machinery and/or power toolsWorking Conditions
Office facility and customer facilities (including commercial kitchens of various types of businesses)Exposure to noise, heat, cold, slippery, wet dirty conditions may occurTravel requirement up to 50% of timeHours of Work
Normal business hours with occasional/frequent/extended hours as neededFlexibility with schedule to meet critical deadlinesExtended hours may include nights and/or weekendsNormal scheduled hours cover early mornings, evenings and/or weekendsWhy work for us?
Competitive payGreat insurance options with low premiumsPaid vacation and holidays401K with company matchExtensive on-the-job, online, and classroom trainingService vehicle, uniforms, and safety equipment providedSafety-conscious work environmentHobart Service is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
ITW and Hobart Service are committed to providing a healthy and safe environment for all employees. To demonstrate this commitment, Hobart Service is tobacco-free (including e-cigarettes) on campuses and within company vehicles and maintains a drug-free workplace.
If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please contact Human Resources at service.hr@hobartservice.com to request assistance. No other requests will be acknowledged.
ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
Job Description:
Company Description
Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,800 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the communities where they live and work, and demonstrate the ITW values of Integrity, Simplicity, Trust, Respect and Shared Risk.
Job Description
The selected candidate will be responsible for assisting with equipment installations and maintenance as required. The candidate will assist with the assembly of equipment and inspect for proper operation, uncrating and moving of equipment into position. The individual will be responsible for driving service and delivery truck to the intended destination to deliver or pick up equipment with the use of a lift-gate. Must also assist other Branch employees and Service Technicians as required. Must be willing to work hours as needed.
Qualifications
What you’ll bring to the table:
High School diploma/GED or related experience1-2 year minimum experience in related field.Be able to work with mechanical/electrical equipment safelyBasic Knowledge of Welding, Hydraulics and/or Electrical SkillsUnderstand How to Troubleshoot Mechanical ProblemsBasic plumbing and soldering knowledgeBasic knowledge of CO2 and FreonBasic knowledge of moving tools and equipmentCustomer Service skills- resolving customer issues. ensuring appropriate communication with customers and following up on customer requestsRequired to manage expense reports and travel budgets.Must be willing to become a Service/Repair Technician in the futureBi-lingual (Spanish) is a plus.Physical Requirements:
Lifting 50-75 lbs with or without assistanceClimbing up to 8 ft with ladder. Working on roofs of building will be requiredExtensive driving 5-6 hours/dayKneeling, squatting, bending, pushing/pullingExposure to noise, heat, cold, slippery, wet conditionsWill need to be able to travel for overnight and multiple day job assignments.Additional information
Why work for us?
Competitive payGreat insurance options with low premiumsPaid vacation and holidays401K with company matchExtensive on-the-job, online, and classroom trainingService vehicle, uniforms, and safety equipment providedSafety-conscious work environmentHobart Service is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
ITW and Hobart Service are committed to providing a healthy and safe environment for all employees. To demonstrate this commitment, Hobart Service is tobacco-free (including e-cigarettes) on campuses and within company vehicles and maintains a drug-free workplace.
If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please contact Human Resources at service.hr@hobartservice.com to request assistance. No other requests will be acknowledged.
ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
