Job Description:
ITW Food Equipment Group LLC designs and manufactures commercial food equipment for food services and retail customers through its subsidiaries. The company’s products include ware washing equipment; cooking equipment, including ovens, ranges, and broilers; refrigeration equipment, including refrigerators, freezers, and prep tables; food processing equipment, including slicers, mixers, and scales; and kitchen exhaust, ventilation, and pollution control systems. ITW FEG has the largest service network in this industry to support our global customers, with highly specialized technicians and best-in-class supply chain procedures. The company was incorporated in 2001 and is based in Troy, Ohio. ITW Food Equipment Group LLC is an Illinois Tool Works Inc. subsidiary.
SUMMARY
Service/Repair Technician 3 possesses in depth knowledge and has demonstrated mechanical, electrical, pneumatic, gas, and/or refrigeration (HVACR) aptitude with complex troubleshooting experience. Responsible for providing on-site support to Hobart Service customers that includes but is not limited to: installation and/or service of commercial food equipment. Routine work schedule including on-call, after-hours, holiday, and weekend on-site repair support.
ESSENTIAL DUTIES AND RESPONSIBILITIES FOR ALL TECHNICIAN LEVELS
These are the most significant job duties performed. The size, scope and complexity of assigned duties and responsibilities are dependent on the level and experience of the incumbent. To perform this job successfully, an individual must be able to perform each assigned essential duty satisfactorily. Other responsibilities or special projects not specifically listed below may also be assigned.
Installs mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment and plans and leads more advanced installs as needed.Maintain, diagnose, and repair mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment for customers on contract and/or on time and material (i.e., T&M) basis.Ability to interpret and follow schematic diagrams.Demonstrate knowledge of sequence of operations for multiple operating modes.Knowledge of state specific and federal regulations related to combustion emissionsCompletes and documents preventative maintenance on mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment.Implements and supports standard operating procedures outlined in Hobart Service safety manuals and programs.Promotes branch and organization financial objectives by providing quality customer experience and generating leads.Supports new product introduction.Maintains current organization, industry, and equipment knowledge.Responsible for assigned company assets including vehicle, tools, and inventory.Follows the company's safe driving and other applicable policies.Supervisory Responsibilities
This position has no direct or indirect supervisory responsibilities.
QUALIFICATIONS
The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Education and Work Experience
High school diploma or GED and 4-7 years of food equipment service experience and/or 2-4 years of HVACR service experienceDesired Education/Experience
Associates Degree or Vocational Certificate preferred.Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment is preferred.Certificates and Licenses
Position/Location dependent. Industry certification is highly desirable.
Accredited Certified Technician (CFESA / NATE / Hobart)EPA CertificationJob —Specific Knowledge
To perform this job successfully, the individual needs to demonstrate knowledge of these areas as they relate to the primary functions of the job.
Mechanical Aptitude – Demonstrates in depth knowledge of mechanical electrical, pneumatic, gas, and/or refrigeration (HVACR) aptitude with complex troubleshooting experience. Skilled in use of various tools and equipment (e.g. basic hand tools, reading and following service manuals, gauges, meters, etc.)Customer Service - Utilizes various interpersonal styles, communication methods, and problem-solving skills to positively assist and influence customers.Safety at Work – Observe and practice all safety and security procedures. (PPE, safety training, etc.)COMPETENCIES
To perform the job successfully, an individual should demonstrate the following competencies.
Technical and Analytical Skills
Ability to read and interpret standard service manuals, mechanical diagrams, sustains understanding of parts stocking and identification methods, practices, and procedures.Understanding of basic math (addition, subtraction, multiplication, division, calculations of percentages, measurement conversions).Compiles and summarizes data for supervisor and/or branch manager that will help him/her with creating customer-focused strategies for fostering relationships and sales (e.g., equipment leads, contract leads, water treatment order leads). Basic knowledge of / working knowledge of Windows applications and Microsoft Office programs such as Word and Excel.Quality
Demonstrates accuracy and thoroughness.Looks for ways to improve and promote quality.Applies feedback to improve performance.Monitors own work to ensure quality.Quantity
Meets productivity standards as set by Customer Facing Metrics (CFMs).Completes work in timely manner.Strives to increase productivity.Works quickly.Attendance/Punctuality
Is consistently at work and on time.Ensures work responsibilities are covered when absent.Arrives at meetings and appointments on time.Dependability
Follows instructions, responds to management direction.Takes responsibility for own actions.Teamwork
Balances team and individual responsibilities.Exhibits objectivity and openness to others' views.Gives and welcomes feedback.Contributes to building a positive team spirit.Puts success of team above own interests.Able to build morale and group commitments to goals and objectives.Supports everyone's efforts to succeed.Recognizes accomplishments of other team members.Keeps commitments.Commits to extended hours of work when necessary to reach goals.Completes tasks on time.Safety
Ability to read and understand safety guidelines of the business.Ability to approach job responsibilities with an emphasis on safety, efficiency, and quality.Performs periodic visual safety inspections of vehicle and equipment, reports vehicle and tool defects and takes them out of service until repairs are made or items replaced. Demonstrates a comprehensive knowledge of company products and services.Completes required safety training.Time Management and Communication Skills
Prioritizes regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame.Demonstrated ability to communicate orally with individuals from within and outside the organization.Demonstrates crisis/conflict resolution skills.Ability to self-motivate and take direction from senior technicians and management.Thrives in multi-tasking environment and can adjust priorities quickly.PHYSICAL DEMANDS & WORK ENVIRONMENT
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
While performing the duties of this Job, the employee may:
Lift up to 75 lbs with or without assistanceClimb up to 10 ft with an A-frame ladderOccasional roof access may be necessary through extension ladders or fixed ladders greater than 20 feetExtensive walking 3-5 miles / dayExtensive driving 5-6 hours/dayKneel, squat, bend, push/pullMove in different positions to accomplish tasks in various environments including tight and confined spacesOperate motor vehicles or heavy equipmentOperate machinery and/or power toolsWorking Conditions
Office facility and customer facilities (including commercial kitchens of various types of businesses)Exposure to noise, heat, cold, slippery, wet dirty conditions may occurTravel requirement up to 50% of timeHours of Work
Normal business hours with occasional/frequent/extended hours as neededFlexibility with schedule to meet critical deadlinesExtended hours may include nights and/or weekendsNormal scheduled hours cover early mornings, evenings and/or weekends#ZR1
Compensation Information:
The pay rate will depend on the successful candidate’s qualifications and prior experience. The range for this position is below: $29.70 - $40.20 per hour.
ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
Job Description:
ITW Food Equipment Group LLC designs and manufactures commercial food equipment for food services and retail customers through its subsidiaries. The company’s products include ware washing equipment; cooking equipment, including ovens, ranges, and broilers; refrigeration equipment, including refrigerators, freezers, and prep tables; food processing equipment, including slicers, mixers, and scales; and kitchen exhaust, ventilation, and pollution control systems. ITW FEG has the largest service network in this industry to support our global customers, with highly specialized technicians and best-in-class supply chain procedures. The company was incorporated in 2001 and is based in Troy, Ohio. ITW Food Equipment Group LLC is an Illinois Tool Works Inc. subsidiary.
SUMMARY
Service/Repair Technician 3 possesses in depth knowledge and has demonstrated mechanical, electrical, pneumatic, gas, and/or refrigeration (HVACR) aptitude with complex troubleshooting experience. Responsible for providing on-site support to Hobart Service customers that includes but is not limited to: installation and/or service of commercial food equipment. Routine work schedule including on-call, after-hours, holiday, and weekend on-site repair support.
ESSENTIAL DUTIES AND RESPONSIBILITIES FOR ALL TECHNICIAN LEVELS
These are the most significant job duties performed. The size, scope and complexity of assigned duties and responsibilities are dependent on the level and experience of the incumbent. To perform this job successfully, an individual must be able to perform each assigned essential duty satisfactorily. Other responsibilities or special projects not specifically listed below may also be assigned.
Installs mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment and plans and leads more advanced installs as needed.Maintain, diagnose, and repair mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment for customers on contract and/or on time and material (i.e., T&M) basis.Ability to interpret and follow schematic diagrams.Demonstrate knowledge of sequence of operations for multiple operating modes.Knowledge of state specific and federal regulations related to combustion emissionsCompletes and documents preventative maintenance on mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment.Implements and supports standard operating procedures outlined in Hobart Service safety manuals and programs.Promotes branch and organization financial objectives by providing quality customer experience and generating leads.Supports new product introduction.Maintains current organization, industry, and equipment knowledge.Responsible for assigned company assets including vehicle, tools, and inventory.Follows the company's safe driving and other applicable policies.Supervisory Responsibilities
This position has no direct or indirect supervisory responsibilities.
QUALIFICATIONS
The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Education and Work Experience
High school diploma or GED and 4-7 years of food equipment service experience and/or 2-4 years of HVACR service experienceDesired Education/Experience
Associates Degree or Vocational Certificate preferred.Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment is preferred.Certificates and Licenses
Position/Location dependent. Industry certification is highly desirable.
Accredited Certified Technician (CFESA / NATE / Hobart)EPA CertificationJob —Specific Knowledge
To perform this job successfully, the individual needs to demonstrate knowledge of these areas as they relate to the primary functions of the job.
Mechanical Aptitude – Demonstrates in depth knowledge of mechanical electrical, pneumatic, gas, and/or refrigeration (HVACR) aptitude with complex troubleshooting experience. Skilled in use of various tools and equipment (e.g. basic hand tools, reading and following service manuals, gauges, meters, etc.)Customer Service - Utilizes various interpersonal styles, communication methods, and problem-solving skills to positively assist and influence customers.Safety at Work – Observe and practice all safety and security procedures. (PPE, safety training, etc.)COMPETENCIES
To perform the job successfully, an individual should demonstrate the following competencies.
Technical and Analytical Skills
Ability to read and interpret standard service manuals, mechanical diagrams, sustains understanding of parts stocking and identification methods, practices, and procedures.Understanding of basic math (addition, subtraction, multiplication, division, calculations of percentages, measurement conversions).Compiles and summarizes data for supervisor and/or branch manager that will help him/her with creating customer-focused strategies for fostering relationships and sales (e.g., equipment leads, contract leads, water treatment order leads). Basic knowledge of / working knowledge of Windows applications and Microsoft Office programs such as Word and Excel.Quality
Demonstrates accuracy and thoroughness.Looks for ways to improve and promote quality.Applies feedback to improve performance.Monitors own work to ensure quality.Quantity
Meets productivity standards as set by Customer Facing Metrics (CFMs).Completes work in timely manner.Strives to increase productivity.Works quickly.Attendance/Punctuality
Is consistently at work and on time.Ensures work responsibilities are covered when absent.Arrives at meetings and appointments on time.Dependability
Follows instructions, responds to management direction.Takes responsibility for own actions.Teamwork
Balances team and individual responsibilities.Exhibits objectivity and openness to others' views.Gives and welcomes feedback.Contributes to building a positive team spirit.Puts success of team above own interests.Able to build morale and group commitments to goals and objectives.Supports everyone's efforts to succeed.Recognizes accomplishments of other team members.Keeps commitments.Commits to extended hours of work when necessary to reach goals.Completes tasks on time.Safety
Ability to read and understand safety guidelines of the business.Ability to approach job responsibilities with an emphasis on safety, efficiency, and quality.Performs periodic visual safety inspections of vehicle and equipment, reports vehicle and tool defects and takes them out of service until repairs are made or items replaced. Demonstrates a comprehensive knowledge of company products and services.Completes required safety training.Time Management and Communication Skills
Prioritizes regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame.Demonstrated ability to communicate orally with individuals from within and outside the organization.Demonstrates crisis/conflict resolution skills.Ability to self-motivate and take direction from senior technicians and management.Thrives in multi-tasking environment and can adjust priorities quickly.PHYSICAL DEMANDS & WORK ENVIRONMENT
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
While performing the duties of this Job, the employee may:
Lift up to 75 lbs with or without assistanceClimb up to 10 ft with an A-frame ladderOccasional roof access may be necessary through extension ladders or fixed ladders greater than 20 feetExtensive walking 3-5 miles / dayExtensive driving 5-6 hours/dayKneel, squat, bend, push/pullMove in different positions to accomplish tasks in various environments including tight and confined spacesOperate motor vehicles or heavy equipmentOperate machinery and/or power toolsWorking Conditions
Office facility and customer facilities (including commercial kitchens of various types of businesses)Exposure to noise, heat, cold, slippery, wet dirty conditions may occurTravel requirement up to 50% of timeHours of Work
Normal business hours with occasional/frequent/extended hours as neededFlexibility with schedule to meet critical deadlinesExtended hours may include nights and/or weekendsNormal scheduled hours cover early mornings, evenings and/or weekends#ZR1
Compensation Information:
The pay rate will depend on the successful candidate’s qualifications and prior experience. The range for this position is below: $29.70 - $40.20 per hour.
ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
Job Description:
ITW Food Equipment Group LLC designs and manufactures commercial food equipment for food service and retail customers through its subsidiaries. The company’s products include ware washing equipment; cooking equipment, including ovens, ranges, and broilers; refrigeration equipment, including refrigerators, freezers, and prep tables; food processing equipment, including slicers, mixers, and scales; and kitchen exhaust, ventilation, and pollution control systems. ITW FEG has the largest service network in this industry to support our global customers, with highly specialized technicians and best-in-class supply chain procedures. The company was incorporated in 2001 and is based in Troy, Ohio. ITW Food Equipment Group LLC is an Illinois Tool Works Inc. subsidiary.
SUMMARY
The Service/Repair Technician 2 possesses fundamental knowledge and has demonstrated mechanical and electrical aptitude with troubleshooting experience. Responsible for providing on-site support to Hobart Service customers that includes but is not limited to: installation and/ or service of commercial food equipment. Routine work schedule including on-call, after-hours, holiday, and weekend on-site repair support.
ESSENTIAL DUTIES AND RESPONSIBILITIES FOR ALL TECHNICIAN LEVELS
These are the most significant job duties performed. The size, scope and complexity of assigned duties and responsibilities are dependent on the level and experience of the incumbent. To perform this job successfully, an individual must be able to perform each assigned essential duty satisfactorily. Other responsibilities or special projects not specifically listed below may also be assigned.
Installs mechanical and electrical commercial food equipment and assists in more advanced installs as needed. Maintain, diagnose, and repair basic mechanical commercial food equipment for customers on contract and/or on time and material (i.e., T&M) basis.Ability to interpret and follow schematic diagrams.Demonstrate knowledge of sequence of operations for multiple operating modes.Completes and documents preventative maintenance on mechanical and electrical commercial food equipment.Implements and supports standard operating procedures outlined in Hobart Service safety manuals and programs.Supports branch and organization financial objectives by providing a quality customer experience.Maintains current organization, industry, and equipment knowledge.Responsible for assigned company assets including vehicle, tools, and inventory.Follows the company's safe driving and other applicable policies.Supervisory Responsibilities
This position has no direct or indirect supervisory responsibilities.
QUALIFICATIONS
The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Work Experience
High school diploma or GED and 2-4 years of electrical and mechanical experience, orHigh school diploma or GED and 0-2 years of HVACR service experience with an EPA certification, orVocational certificate in HVACRDesired Education/Experience
Associate’s degree or Vocational Certificate is preferred.Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment is preferred.Certificates and Licenses
Position/Location dependent. Industry certification is highly desirable.
Job Specific Knowledge
To perform this job successfully, the individual needs to demonstrate knowledge of these areas as they relate to the primary functions of the job.
Mechanical Aptitude – demonstrates mechanical and electrical aptitude to operate and troubleshoot equipment. Skilled in use of various tools and equipment (e.g. basic hand tools, reading and following service manuals, gauges, meters, etc.)Customer Service - highly professional demeanor with excellent telephone skills and etiquette. Utilizes various interpersonal styles and communication methods to positively assist and influence customers.Problem Solving - fundamental role in finding ways to address all types of problems by having a good approach to a problem without being ineffective, favoring or causing painful consequences.Safety at Work - learns to keep the organization safe from different risks by developing a high sense of alertness that detects danger from afar and stops it before it causes risk, danger or injury to themselves, or others.COMPETENCIES
To perform the job successfully, an individual should demonstrate the following competencies.
Technical and Analytical Skills
Ability to read and interpret standard service manuals, mechanical diagrams, sustains understanding of parts stocking and identification methods, practices, and procedures.Understanding of basic math (addition, subtraction, multiplication, division, calculations of percentages, measurement conversions).Compiles and summarizes data for supervisor and/or branch manager that will help him/her with creating customer-focused strategies for fostering relationships and sales (e.g., equipment leads, contract leads, water treatment order leads). Basic knowledge of / working knowledge of Windows applications and Microsoft Office programs such as Word and Excel.Quality
Demonstrates accuracy and thoroughness.Looks for ways to improve and promote quality.Applies feedback to improve performance.Monitors own work to ensure quality.Quantity
Meets productivity standards as set by Customer Facing Metrics (CFMs).Completes work in timely manner.Strives to increase productivity.Works quickly.Attendance/Punctuality
Is consistently at work and on time.Ensures work responsibilities are covered when absent.Arrives at meetings and appointments on time.Dependability
Follows instructions, responds to management direction.Take responsibility for own actions.Teamwork
Balances team and individual responsibilities.Exhibits objectivity and openness to others' views.Gives and welcomes feedback.Contributes to building a positive team spirit.Puts success of team above own interests.Able to build morale and group commitments to goals and objectives.Supports everyone's efforts to succeed.Recognizes accomplishments of other team members.Keeps commitments.Commits to extended hours of work when necessary to reach goals.Completes tasks on time.Safety
Ability to read and understand safety guidelines of the business.Ability to approach job responsibilities with an emphasis on safety, efficiency, and quality.Performs periodic visual safety inspections of vehicle and equipment, reports vehicle and tool defects and takes them out of service until repairs are made or items replaced. Demonstrates a comprehensive knowledge of company products and services.Completes required safety training.Time Management and Communication Skills
Prioritizes regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame.Demonstrated ability to communicate orally with individuals from within and outside the organization.Demonstrates crisis/conflict resolution skills.Ability to self-motivate and take direction from senior technicians and management.Thrives in multi-tasking environment and can adjust priorities quickly.PHYSICAL DEMANDS & WORK ENVIRONMENT
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
While performing the duties of this Job, the employee may:
Lift up to 75 lbs with or without assistanceClimb up to 10 ft with an A-frame ladderOccasional roof access may be necessary through extension ladders or fixed ladders greater than 20 feetExtensive walking 3-5 miles / dayExtensive driving 5-6 hours/dayKneel, squat, bend, push/pullMove in different positions to accomplish tasks in various environments including tight and confined spacesOperate motor vehicles or heavy equipmentOperate machinery and/or power toolsWorking Conditions
Office facility and customer facilities (including commercial kitchens of various types of businesses)Exposure to noise, heat, cold, slippery, wet dirty conditions may occurTravel requirement up to 50% of timeHours of Work
Normal business hours with occasional/frequent/extended hours as neededFlexibility with schedule to meet critical deadlinesExtended hours may include nights and/or weekendsNormal scheduled hours cover early mornings, evenings and/or weekends#ZR1
Compensation Information:
The pay rate will depend on the successful candidate’s qualifications and prior experience. The range for this position is below: $29.30 - $39.70 per hour.
ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
Job Description:
ITW Food Equipment Group LLC designs and manufactures commercial food equipment for food service and retail customers through its subsidiaries. The company’s products include ware washing equipment; cooking equipment, including ovens, ranges, and broilers; refrigeration equipment, including refrigerators, freezers, and prep tables; food processing equipment, including slicers, mixers, and scales; and kitchen exhaust, ventilation, and pollution control systems. ITW FEG has the largest service network in this industry to support our global customers, with highly specialized technicians and best-in-class supply chain procedures. The company was incorporated in 2001 and is based in Troy, Ohio. ITW Food Equipment Group LLC is an Illinois Tool Works Inc. subsidiary.
SUMMARY
Service/Repair Technician 1 is entry level in the service technician occupation requiring fundamental knowledge of mechanical and/or electrical aptitude with some troubleshooting experience. Responsible for providing on-site support to Hobart Service customers that includes but is not limited to: installation and/ or service of commercial food equipment. Routine work schedule including on-call, after-hours, holiday, and weekend on-site repair support.
ESSENTIAL DUTIES AND RESPONSIBILITIES
These are the most significant job duties performed. The size, scope and complexity of assigned duties and responsibilities are dependent on the level and experience of the incumbent. To perform this job successfully, an individual must be able to perform each assigned essential duty satisfactorily. Other responsibilities or special projects not specifically listed below may also be assigned.
Installs basic mechanical commercial food equipment and assists in more advanced installs as needed. Maintain, diagnose, and repair basic mechanical commercial food equipment for customers on contract and/or on time and material (i.e., T&M) basis.Completes and documents preventative maintenance on basic mechanical commercial food equipment.Implements and supports standard operating procedures outlined in Hobart Service safety manuals and programs.Supports branch and organization financial objectives by providing a quality customer experience.Maintains current organization, industry, and equipment knowledge.Responsible for assigned company assets including vehicle, tools, and inventory.Follows the company's safe driving and other applicable policies.Supervisory Responsibilities
This position has no direct or indirect supervisory responsibilities.
QUALIFICATIONS
The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Required Education and Work Experience
High school diploma or GED and,0-2 years of electrical/mechanical experienceDesired Education/Experience
Associates Degree or Vocational Certificate is preferred.Mechanical or electrical experience is preferred.Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment is preferred.Certificates and Licenses
Position/Location dependent.Job Specific Knowledge
To perform this job successfully, the individual needs to demonstrate knowledge of these areas as they relate to the primary functions of the job.
Mechanical Aptitude – demonstrates mechanical aptitude to operate and troubleshoot equipment. Skilled in use of various tools and equipment (e.g. basic hand tools, reading and following service manuals, gauges, meters, etc.)Customer Service - highly professional demeanor with excellent telephone skills and etiquette. Utilizes various interpersonal styles and communication methods to positively assist and influence customers.Problem Solving - fundamental role in finding ways to address all types of problems by having a good approach to a problem without being ineffective, favoring or causing painful consequences.Safety at Work - learns to keep the organization safe from different risks by developing a high sense of alertness that detects danger from afar and stops it before it causes risk, danger or injury to themselves, or others.COMPETENCIES
To perform the job successfully, an individual should demonstrate the following competencies.
Technical and Analytical Skills
Ability to read and interpret standard service manuals, mechanical diagrams, sustains understanding of parts stocking and identification methods, practices, and procedures.Understanding of basic math (addition, subtraction, multiplication, division, calculations of percentages, measurement conversions)Ensure they are following workflow processes (e.g., Inspection accuracy)Understanding and promoting sales/lead opportunities to assist in creating customer-focused strategies for fostering business relationships (e.g., equipment leads, contract leads, water treatment order leads). Basic knowledge of / working knowledge of Windows applications and Microsoft Office programs such as Word and Excel.Quality
Demonstrates accuracy and thoroughness.Looks for ways to improve and promote quality.Applies feedback to improve performance.Monitors own work to ensure quality.Quantity
Meets productivity standards as set by Customer Facing Metrics (CFMs).Completes work in timely manner.Strives to increase productivity.Attendance/Punctuality
Is consistently at work and on time.Ensures work responsibilities are covered when absent.Arrives at meetings and appointments on time.Dependability
Follows instructions, responds to management direction.Takes responsibility for own actions.Teamwork
Balances team and individual responsibilities.Exhibits objectivity and openness to others' views.Gives and welcomes feedback.Contributes to building a positive team spirit.Puts success of team above own interests.Able to build morale and group commitments to goals and objectives.Supports everyone's efforts to succeed.Recognizes accomplishments of other team members.Keeps commitments.Commits to extended hours of work when necessary to reach goals.Completes tasks on time.Safety
Ability to read and understand safety guidelines of the business.Ability to approach job responsibilities with an emphasis on safety, efficiency, and quality.Performs periodic visual safety inspections of vehicle and equipment, reports vehicle and tool defects and takes them out of service until repairs are made or items replaced. Demonstrates a comprehensive knowledge of company products and services.Completes required safety training.Time Management and Communication Skills
Prioritizes regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame.Demonstrated ability to communicate orally with individuals from within and outside the organization.Demonstrates crisis/conflict resolution skills.Ability to self-motivate and take direction from senior technicians and management.Thrives in multi-tasking environment and can adjust priorities quickly.PHYSICAL DEMANDS & WORK ENVIRONMENT
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
While performing the duties of this Job, the employee may:
Lift up to 75 lbs with or without assistanceClimb up to 10 ft with an A-frame ladderOccasional roof access may be necessary through extension ladders or fixed ladders greater than 20 feet Extensive walking 3-5 miles / dayExtensive driving 5-6 hours/dayKneel, squat, bend, push/pullMove in different positions to accomplish tasks in various environments including tight and confined spacesOperate motor vehicles or heavy equipmentOperate machinery and/or power toolsWorking Conditions
Office facility and customer facilities (including commercial kitchens of various types of businesses)Exposure to noise, heat, cold, slippery, wet dirty conditions may occurTravel requirement up to 50% of timeHours of Work
Normal business hours with occasional/frequent/extended hours as neededFlexibility with schedule to meet critical deadlinesExtended hours may include nights and/or weekendsNormal scheduled hours cover early mornings, evenings and/or weekends#ZR1
Compensation Information:
The pay rate will depend on the successful candidate’s qualifications and prior experience. The range for this position is below: $26.80 - $36.20 per hour.
ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
Job Description:
ITW Food Equipment Group LLC designs and manufactures commercial food equipment for food service and retail customers through its subsidiaries. The company’s products include ware washing equipment; cooking equipment, including ovens, ranges, and broilers; refrigeration equipment, including refrigerators, freezers, and prep tables; food processing equipment, including slicers, mixers, and scales; and kitchen exhaust, ventilation, and pollution control systems. ITW FEG has the largest service network in this industry to support our global customers, with highly specialized technicians and best-in-class supply chain procedures. The company was incorporated in 2001 and is based in Troy, Ohio. ITW Food Equipment Group LLC is an Illinois Tool Works Inc. subsidiary.
SUMMARY
The Service/Repair Technician 2 possesses fundamental knowledge and has demonstrated mechanical and electrical aptitude with troubleshooting experience. Responsible for providing on-site support to Hobart Service customers that includes but is not limited to: installation and/ or service of commercial food equipment. Routine work schedule including on-call, after-hours, holiday, and weekend on-site repair support.
ESSENTIAL DUTIES AND RESPONSIBILITIES FOR ALL TECHNICIAN LEVELS
These are the most significant job duties performed. The size, scope and complexity of assigned duties and responsibilities are dependent on the level and experience of the incumbent. To perform this job successfully, an individual must be able to perform each assigned essential duty satisfactorily. Other responsibilities or special projects not specifically listed below may also be assigned.
Installs mechanical and electrical commercial food equipment and assists in more advanced installs as needed. Maintain, diagnose, and repair basic mechanical commercial food equipment for customers on contract and/or on time and material (i.e., T&M) basis.Ability to interpret and follow schematic diagrams.Demonstrate knowledge of sequence of operations for multiple operating modes.Completes and documents preventative maintenance on mechanical and electrical commercial food equipment.Implements and supports standard operating procedures outlined in Hobart Service safety manuals and programs.Supports branch and organization financial objectives by providing a quality customer experience.Maintains current organization, industry, and equipment knowledge.Responsible for assigned company assets including vehicle, tools, and inventory.Follows the company's safe driving and other applicable policies.Supervisory Responsibilities
This position has no direct or indirect supervisory responsibilities.
QUALIFICATIONS
The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Work Experience
High school diploma or GED and 2-4 years of electrical and mechanical experience, orHigh school diploma or GED and 0-2 years of HVACR service experience with an EPA certification, orVocational certificate in HVACRDesired Education/Experience
Associate’s degree or Vocational Certificate is preferred.Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment is preferred.Certificates and Licenses
Position/Location dependent. Industry certification is highly desirable.
Job Specific Knowledge
To perform this job successfully, the individual needs to demonstrate knowledge of these areas as they relate to the primary functions of the job.
Mechanical Aptitude – demonstrates mechanical and electrical aptitude to operate and troubleshoot equipment. Skilled in use of various tools and equipment (e.g. basic hand tools, reading and following service manuals, gauges, meters, etc.)Customer Service - highly professional demeanor with excellent telephone skills and etiquette. Utilizes various interpersonal styles and communication methods to positively assist and influence customers.Problem Solving - fundamental role in finding ways to address all types of problems by having a good approach to a problem without being ineffective, favoring or causing painful consequences.Safety at Work - learns to keep the organization safe from different risks by developing a high sense of alertness that detects danger from afar and stops it before it causes risk, danger or injury to themselves, or others.COMPETENCIES
To perform the job successfully, an individual should demonstrate the following competencies.
Technical and Analytical Skills
Ability to read and interpret standard service manuals, mechanical diagrams, sustains understanding of parts stocking and identification methods, practices, and procedures.Understanding of basic math (addition, subtraction, multiplication, division, calculations of percentages, measurement conversions).Compiles and summarizes data for supervisor and/or branch manager that will help him/her with creating customer-focused strategies for fostering relationships and sales (e.g., equipment leads, contract leads, water treatment order leads). Basic knowledge of / working knowledge of Windows applications and Microsoft Office programs such as Word and Excel.Quality
Demonstrates accuracy and thoroughness.Looks for ways to improve and promote quality.Applies feedback to improve performance.Monitors own work to ensure quality.Quantity
Meets productivity standards as set by Customer Facing Metrics (CFMs).Completes work in timely manner.Strives to increase productivity.Works quickly.Attendance/Punctuality
Is consistently at work and on time.Ensures work responsibilities are covered when absent.Arrives at meetings and appointments on time.Dependability
Follows instructions, responds to management direction.Take responsibility for own actions.Teamwork
Balances team and individual responsibilities.Exhibits objectivity and openness to others' views.Gives and welcomes feedback.Contributes to building a positive team spirit.Puts success of team above own interests.Able to build morale and group commitments to goals and objectives.Supports everyone's efforts to succeed.Recognizes accomplishments of other team members.Keeps commitments.Commits to extended hours of work when necessary to reach goals.Completes tasks on time.Safety
Ability to read and understand safety guidelines of the business.Ability to approach job responsibilities with an emphasis on safety, efficiency, and quality.Performs periodic visual safety inspections of vehicle and equipment, reports vehicle and tool defects and takes them out of service until repairs are made or items replaced. Demonstrates a comprehensive knowledge of company products and services.Completes required safety training.Time Management and Communication Skills
Prioritizes regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame.Demonstrated ability to communicate orally with individuals from within and outside the organization.Demonstrates crisis/conflict resolution skills.Ability to self-motivate and take direction from senior technicians and management.Thrives in multi-tasking environment and can adjust priorities quickly.PHYSICAL DEMANDS & WORK ENVIRONMENT
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
While performing the duties of this Job, the employee may:
Lift up to 75 lbs with or without assistanceClimb up to 10 ft with an A-frame ladderOccasional roof access may be necessary through extension ladders or fixed ladders greater than 20 feetExtensive walking 3-5 miles / dayExtensive driving 5-6 hours/dayKneel, squat, bend, push/pullMove in different positions to accomplish tasks in various environments including tight and confined spacesOperate motor vehicles or heavy equipmentOperate machinery and/or power toolsWorking Conditions
Office facility and customer facilities (including commercial kitchens of various types of businesses)Exposure to noise, heat, cold, slippery, wet dirty conditions may occurTravel requirement up to 50% of timeHours of Work
Normal business hours with occasional/frequent/extended hours as neededFlexibility with schedule to meet critical deadlinesExtended hours may include nights and/or weekendsNormal scheduled hours cover early mornings, evenings and/or weekends#ZR1
ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
Job Description:
ITW Food Equipment Group LLC designs and manufactures commercial food equipment for food service and retail customers through its subsidiaries. The company’s products include ware washing equipment; cooking equipment, including ovens, ranges, and broilers; refrigeration equipment, including refrigerators, freezers, and prep tables; food processing equipment, including slicers, mixers, and scales; and kitchen exhaust, ventilation, and pollution control systems. ITW FEG has the largest service network in this industry to support our global customers, with highly specialized technicians and best-in-class supply chain procedures. The company was incorporated in 2001 and is based in Troy, Ohio. ITW Food Equipment Group LLC is an Illinois Tool Works Inc. subsidiary.
SUMMARY
The Installation Technician is responsible for assisting with the installation, assembly, inspection, and basic maintenance of commercial food equipment. This role supports installation projects by uncrating, moving, positioning, and assembling equipment, as well as ensuring proper operation under supervision. The Installation Technician will also be responsible for driving service and delivery vehicles to transport equipment safely to job sites using lift-gates.
The selected candidate will work closely with Service Technicians and Branch team members and must be flexible to work hours as required, including travel and overnight assignments when needed.
ESSENTIAL DUTIES AND RESPONSIBILITIES
These are the most significant job duties performed. The size, scope and complexity of assigned duties and responsibilities are dependent on the level and experience of the incumbent. To perform this job successfully, an individual must be able to perform each assigned essential duty satisfactorily. Other responsibilities or special projects not specifically listed below may also be assigned.
Assist with the installation, assembly, inspection, and basic maintenance of commercial food equipmentUncrate, move, and position equipment safely at customer sitesInspect equipment to ensure proper operation and report issues as neededDrive service and delivery trucks to deliver or pick up equipment using lift-gate systemsAssist Service Technicians and Branch employees with installation and service activitiesSupport customers by providing courteous service and addressing basic questions or concernsFollow all safety guidelines, company policies, and proceduresManage expense reports and travel-related documentation as requiredMaintain tools, equipment, and vehicle appearanceWork flexible hours, including overtime, extended driving days, and travel as neededDemonstrate willingness to develop skills toward a future Service/Repair Technician roleSupervisory Responsibilities
This position has no direct or indirect supervisory responsibilities.
QUALIFICATIONS
The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.High School diploma, GED, or equivalent experience1–2 years of experience in a related fieldAbility to work safely with mechanical and electrical equipmentBasic knowledge of welding, hydraulics, and/or electrical systemsBasic understanding of mechanical troubleshootingBasic plumbing and soldering knowledgeBasic knowledge of CO₂ and Freon systemsFamiliarity with safely moving tools and equipmentStrong customer service skills, including resolving customer concernsAbility to manage expense reports and travel-related documentationWillingness to grow into a Service/Repair Technician roleBilingual (Spanish) skills are a plusValid driver’s license with an acceptable driving recordCOMPETENCIES
To perform the job successfully, an individual should demonstrate the following competencies.
Technical and Analytical Skills
Ability to read and interpret standard service manuals, mechanical diagrams, sustains understanding of parts stocking and identification methods, practices, and procedures.Understanding of basic math (addition, subtraction, multiplication, division, calculations of percentages, measurement conversions).Compiles and summarizes data for supervisor and/or branch manager that will help him/her with creating customer-focused strategies for fostering relationships and sales (e.g., equipment leads, contract leads, water treatment order leads). Basic knowledge of / working knowledge of Windows applications and Microsoft Office programs such as Word and Excel.Quality
Demonstrates accuracy and thoroughness.Looks for ways to improve and promote quality.Applies feedback to improve performance.Monitors own work to ensure quality.Quantity
Meets productivity standards as set by Customer Facing Metrics (CFMs).Completes work in timely manner.Strives to increase productivity.Works quickly.Attendance/Punctuality
Is consistently at work and on time.Ensures work responsibilities are covered when absent.Arrives at meetings and appointments on time.Dependability
Follows instructions, responds to management direction.Take responsibility for own actions.Teamwork
Balances team and individual responsibilities.Exhibits objectivity and openness to others' views.Gives and welcomes feedback.Contributes to building a positive team spirit.Puts success of team above own interests.Able to build morale and group commitments to goals and objectives.Supports everyone's efforts to succeed.Recognizes accomplishments of other team members.Keeps commitments.Commits to extended hours of work when necessary to reach goals.Completes tasks on time.Safety
Ability to read and understand safety guidelines of the business.Ability to approach job responsibilities with an emphasis on safety, efficiency, and quality.Performs periodic visual safety inspections of vehicle and equipment, reports vehicle and tool defects and takes them out of service until repairs are made or items replaced. Demonstrates a comprehensive knowledge of company products and services.Completes required safety training.Time Management and Communication Skills
Prioritizes regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame.Demonstrated ability to communicate orally with individuals from within and outside the organization.Demonstrates crisis/conflict resolution skills.Ability to self-motivate and take direction from senior technicians and management.Thrives in multi-tasking environment and can adjust priorities quickly.PHYSICAL DEMANDS & WORK ENVIRONMENT
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
While performing the duties of this Job, the employee may:
Lift up to 75 lbs with or without assistanceClimb up to 10 ft with an A-frame ladderOccasional roof access may be necessary through extension ladders or fixed ladders greater than 20 feetExtensive walking 3-5 miles / dayExtensive driving 5-6 hours/dayKneel, squat, bend, push/pullMove in different positions to accomplish tasks in various environments including tight and confined spacesOperate motor vehicles or heavy equipmentOperate machinery and/or power toolsWorking Conditions
Office facility and customer facilities (including commercial kitchens of various types of businesses)Exposure to noise, heat, cold, slippery, wet dirty conditions may occurTravel requirement up to 50% of timeHours of Work
Normal business hours with occasional/frequent/extended hours as neededFlexibility with schedule to meet critical deadlinesExtended hours may include nights and/or weekendsNormal scheduled hours cover early mornings, evenings and/or weekends#ZR1
Compensation Information:
The pay rate will depend on the successful candidate’s qualifications and prior experience. The range for this position is below: $29.70 - $40.20 per hour.
ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
Job Description:
ITW Food Equipment Group LLC designs and manufactures commercial food equipment for food service and retail customers through its subsidiaries. The company’s products include ware washing equipment; cooking equipment, including ovens, ranges, and broilers; refrigeration equipment, including refrigerators, freezers, and prep tables; food processing equipment, including slicers, mixers, and scales; and kitchen exhaust, ventilation, and pollution control systems. ITW FEG has the largest service network in this industry to support our global customers, with highly specialized technicians and best-in-class supply chain procedures. The company was incorporated in 2001 and is based in Troy, Ohio. ITW Food Equipment Group LLC is an Illinois Tool Works Inc. subsidiary.
SUMMARY
The Service/Repair Technician 2 possesses fundamental knowledge and has demonstrated mechanical and electrical aptitude with troubleshooting experience. Responsible for providing on-site support to Hobart Service customers that includes but is not limited to: installation and/ or service of commercial food equipment. Routine work schedule including on-call, after-hours, holiday, and weekend on-site repair support.
ESSENTIAL DUTIES AND RESPONSIBILITIES FOR ALL TECHNICIAN LEVELS
These are the most significant job duties performed. The size, scope and complexity of assigned duties and responsibilities are dependent on the level and experience of the incumbent. To perform this job successfully, an individual must be able to perform each assigned essential duty satisfactorily. Other responsibilities or special projects not specifically listed below may also be assigned.
Installs mechanical and electrical commercial food equipment and assists in more advanced installs as needed. Maintain, diagnose, and repair basic mechanical commercial food equipment for customers on contract and/or on time and material (i.e., T&M) basis.Ability to interpret and follow schematic diagrams.Demonstrate knowledge of sequence of operations for multiple operating modes.Completes and documents preventative maintenance on mechanical and electrical commercial food equipment.Implements and supports standard operating procedures outlined in Hobart Service safety manuals and programs.Supports branch and organization financial objectives by providing a quality customer experience.Maintains current organization, industry, and equipment knowledge.Responsible for assigned company assets including vehicle, tools, and inventory.Follows the company's safe driving and other applicable policies.Supervisory Responsibilities
This position has no direct or indirect supervisory responsibilities.
QUALIFICATIONS
The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Work Experience
High school diploma or GED and 2-4 years of electrical and mechanical experience, orHigh school diploma or GED and 0-2 years of HVACR service experience with an EPA certification, orVocational certificate in HVACRDesired Education/Experience
Associate’s degree or Vocational Certificate is preferred.Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment is preferred.Certificates and Licenses
Position/Location dependent. Industry certification is highly desirable.
Job Specific Knowledge
To perform this job successfully, the individual needs to demonstrate knowledge of these areas as they relate to the primary functions of the job.
Mechanical Aptitude – demonstrates mechanical and electrical aptitude to operate and troubleshoot equipment. Skilled in use of various tools and equipment (e.g. basic hand tools, reading and following service manuals, gauges, meters, etc.)Customer Service - highly professional demeanor with excellent telephone skills and etiquette. Utilizes various interpersonal styles and communication methods to positively assist and influence customers.Problem Solving - fundamental role in finding ways to address all types of problems by having a good approach to a problem without being ineffective, favoring or causing painful consequences.Safety at Work - learns to keep the organization safe from different risks by developing a high sense of alertness that detects danger from afar and stops it before it causes risk, danger or injury to themselves, or others.COMPETENCIES
To perform the job successfully, an individual should demonstrate the following competencies.
Technical and Analytical Skills
Ability to read and interpret standard service manuals, mechanical diagrams, sustains understanding of parts stocking and identification methods, practices, and procedures.Understanding of basic math (addition, subtraction, multiplication, division, calculations of percentages, measurement conversions).Compiles and summarizes data for supervisor and/or branch manager that will help him/her with creating customer-focused strategies for fostering relationships and sales (e.g., equipment leads, contract leads, water treatment order leads). Basic knowledge of / working knowledge of Windows applications and Microsoft Office programs such as Word and Excel.Quality
Demonstrates accuracy and thoroughness.Looks for ways to improve and promote quality.Applies feedback to improve performance.Monitors own work to ensure quality.Quantity
Meets productivity standards as set by Customer Facing Metrics (CFMs).Completes work in timely manner.Strives to increase productivity.Works quickly.Attendance/Punctuality
Is consistently at work and on time.Ensures work responsibilities are covered when absent.Arrives at meetings and appointments on time.Dependability
Follows instructions, responds to management direction.Take responsibility for own actions.Teamwork
Balances team and individual responsibilities.Exhibits objectivity and openness to others' views.Gives and welcomes feedback.Contributes to building a positive team spirit.Puts success of team above own interests.Able to build morale and group commitments to goals and objectives.Supports everyone's efforts to succeed.Recognizes accomplishments of other team members.Keeps commitments.Commits to extended hours of work when necessary to reach goals.Completes tasks on time.Safety
Ability to read and understand safety guidelines of the business.Ability to approach job responsibilities with an emphasis on safety, efficiency, and quality.Performs periodic visual safety inspections of vehicle and equipment, reports vehicle and tool defects and takes them out of service until repairs are made or items replaced. Demonstrates a comprehensive knowledge of company products and services.Completes required safety training.Time Management and Communication Skills
Prioritizes regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame.Demonstrated ability to communicate orally with individuals from within and outside the organization.Demonstrates crisis/conflict resolution skills.Ability to self-motivate and take direction from senior technicians and management.Thrives in multi-tasking environment and can adjust priorities quickly.PHYSICAL DEMANDS & WORK ENVIRONMENT
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
While performing the duties of this Job, the employee may:
Lift up to 75 lbs with or without assistanceClimb up to 10 ft with an A-frame ladderOccasional roof access may be necessary through extension ladders or fixed ladders greater than 20 feetExtensive walking 3-5 miles / dayExtensive driving 5-6 hours/dayKneel, squat, bend, push/pullMove in different positions to accomplish tasks in various environments including tight and confined spacesOperate motor vehicles or heavy equipmentOperate machinery and/or power toolsWorking Conditions
Office facility and customer facilities (including commercial kitchens of various types of businesses)Exposure to noise, heat, cold, slippery, wet dirty conditions may occurTravel requirement up to 50% of timeHours of Work
Normal business hours with occasional/frequent/extended hours as neededFlexibility with schedule to meet critical deadlinesExtended hours may include nights and/or weekendsNormal scheduled hours cover early mornings, evenings and/or weekends#ZR1
Compensation Information:
The pay rate will depend on the successful candidate’s qualifications and prior experience. The range for this position is below: $ 26.90 - $36.40 per hour.
ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
Job Description:
ITW Food Equipment Group LLC designs and manufactures commercial food equipment for food services and retail customers through its subsidiaries. The company’s products include ware washing equipment; cooking equipment, including ovens, ranges, and broilers; refrigeration equipment, including refrigerators, freezers, and prep tables; food processing equipment, including slicers, mixers, and scales; and kitchen exhaust, ventilation, and pollution control systems. ITW FEG has the largest service network in this industry to support our global customers, with highly specialized technicians and best-in-class supply chain procedures. The company was incorporated in 2001 and is based in Troy, Ohio. ITW Food Equipment Group LLC is an Illinois Tool Works Inc. subsidiary.
SUMMARY
Service/Repair Technician 3 possesses in depth knowledge and has demonstrated mechanical, electrical, pneumatic, gas, and/or refrigeration (HVACR) aptitude with complex troubleshooting experience. Responsible for providing on-site support to Hobart Service customers that includes but is not limited to: installation and/or service of commercial food equipment. Routine work schedule including on-call, after-hours, holiday, and weekend on-site repair support.
ESSENTIAL DUTIES AND RESPONSIBILITIES FOR ALL TECHNICIAN LEVELS
These are the most significant job duties performed. The size, scope and complexity of assigned duties and responsibilities are dependent on the level and experience of the incumbent. To perform this job successfully, an individual must be able to perform each assigned essential duty satisfactorily. Other responsibilities or special projects not specifically listed below may also be assigned.
Installs mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment and plans and leads more advanced installs as needed.Maintain, diagnose, and repair mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment for customers on contract and/or on time and material (i.e., T&M) basis.Ability to interpret and follow schematic diagrams.Demonstrate knowledge of sequence of operations for multiple operating modes.Knowledge of state specific and federal regulations related to combustion emissionsCompletes and documents preventative maintenance on mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment.Implements and supports standard operating procedures outlined in Hobart Service safety manuals and programs.Promotes branch and organization financial objectives by providing quality customer experience and generating leads.Supports new product introduction.Maintains current organization, industry, and equipment knowledge.Responsible for assigned company assets including vehicle, tools, and inventory.Follows the company's safe driving and other applicable policies.Supervisory Responsibilities
This position has no direct or indirect supervisory responsibilities.
QUALIFICATIONS
The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Education and Work Experience
High school diploma or GED and 4-7 years of food equipment service experience and/or 2-4 years of HVACR service experienceDesired Education/Experience
Associates Degree or Vocational Certificate preferred.Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment is preferred.Certificates and Licenses
Position/Location dependent. Industry certification is highly desirable.
Accredited Certified Technician (CFESA / NATE / Hobart)EPA CertificationJob —Specific Knowledge
To perform this job successfully, the individual needs to demonstrate knowledge of these areas as they relate to the primary functions of the job.
Mechanical Aptitude – Demonstrates in depth knowledge of mechanical electrical, pneumatic, gas, and/or refrigeration (HVACR) aptitude with complex troubleshooting experience. Skilled in use of various tools and equipment (e.g. basic hand tools, reading and following service manuals, gauges, meters, etc.)Customer Service - Utilizes various interpersonal styles, communication methods, and problem-solving skills to positively assist and influence customers.Safety at Work – Observe and practice all safety and security procedures. (PPE, safety training, etc.)COMPETENCIES
To perform the job successfully, an individual should demonstrate the following competencies.
Technical and Analytical Skills
Ability to read and interpret standard service manuals, mechanical diagrams, sustains understanding of parts stocking and identification methods, practices, and procedures.Understanding of basic math (addition, subtraction, multiplication, division, calculations of percentages, measurement conversions).Compiles and summarizes data for supervisor and/or branch manager that will help him/her with creating customer-focused strategies for fostering relationships and sales (e.g., equipment leads, contract leads, water treatment order leads). Basic knowledge of / working knowledge of Windows applications and Microsoft Office programs such as Word and Excel.Quality
Demonstrates accuracy and thoroughness.Looks for ways to improve and promote quality.Applies feedback to improve performance.Monitors own work to ensure quality.Quantity
Meets productivity standards as set by Customer Facing Metrics (CFMs).Completes work in timely manner.Strives to increase productivity.Works quickly.Attendance/Punctuality
Is consistently at work and on time.Ensures work responsibilities are covered when absent.Arrives at meetings and appointments on time.Dependability
Follows instructions, responds to management direction.Takes responsibility for own actions.Teamwork
Balances team and individual responsibilities.Exhibits objectivity and openness to others' views.Gives and welcomes feedback.Contributes to building a positive team spirit.Puts success of team above own interests.Able to build morale and group commitments to goals and objectives.Supports everyone's efforts to succeed.Recognizes accomplishments of other team members.Keeps commitments.Commits to extended hours of work when necessary to reach goals.Completes tasks on time.Safety
Ability to read and understand safety guidelines of the business.Ability to approach job responsibilities with an emphasis on safety, efficiency, and quality.Performs periodic visual safety inspections of vehicle and equipment, reports vehicle and tool defects and takes them out of service until repairs are made or items replaced. Demonstrates a comprehensive knowledge of company products and services.Completes required safety training.Time Management and Communication Skills
Prioritizes regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame.Demonstrated ability to communicate orally with individuals from within and outside the organization.Demonstrates crisis/conflict resolution skills.Ability to self-motivate and take direction from senior technicians and management.Thrives in multi-tasking environment and can adjust priorities quickly.PHYSICAL DEMANDS & WORK ENVIRONMENT
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
While performing the duties of this Job, the employee may:
Lift up to 75 lbs with or without assistanceClimb up to 10 ft with an A-frame ladderOccasional roof access may be necessary through extension ladders or fixed ladders greater than 20 feetExtensive walking 3-5 miles / dayExtensive driving 5-6 hours/dayKneel, squat, bend, push/pullMove in different positions to accomplish tasks in various environments including tight and confined spacesOperate motor vehicles or heavy equipmentOperate machinery and/or power toolsWorking Conditions
Office facility and customer facilities (including commercial kitchens of various types of businesses)Exposure to noise, heat, cold, slippery, wet dirty conditions may occurTravel requirement up to 50% of timeHours of Work
Normal business hours with occasional/frequent/extended hours as neededFlexibility with schedule to meet critical deadlinesExtended hours may include nights and/or weekendsNormal scheduled hours cover early mornings, evenings and/or weekends#ZR1
ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
Job Description:
ITW Food Equipment Group LLC designs and manufactures commercial food equipment for food service and retail customers through its subsidiaries. The company’s products include ware washing equipment; cooking equipment, including ovens, ranges, and broilers; refrigeration equipment, including refrigerators, freezers, and prep tables; food processing equipment, including slicers, mixers, and scales; and kitchen exhaust, ventilation, and pollution control systems. ITW FEG has the largest service network in this industry to support our global customers, with highly specialized technicians and best-in-class supply chain procedures. The company was incorporated in 2001 and is based in Troy, Ohio. ITW Food Equipment Group LLC is an Illinois Tool Works Inc. subsidiary.
SUMMARY
The Service/Repair Technician 2 possesses fundamental knowledge and has demonstrated mechanical and electrical aptitude with troubleshooting experience. Responsible for providing on-site support to Hobart Service customers that includes but is not limited to: installation and/ or service of commercial food equipment. Routine work schedule including on-call, after-hours, holiday, and weekend on-site repair support.
ESSENTIAL DUTIES AND RESPONSIBILITIES FOR ALL TECHNICIAN LEVELS
These are the most significant job duties performed. The size, scope and complexity of assigned duties and responsibilities are dependent on the level and experience of the incumbent. To perform this job successfully, an individual must be able to perform each assigned essential duty satisfactorily. Other responsibilities or special projects not specifically listed below may also be assigned.
Installs mechanical and electrical commercial food equipment and assists in more advanced installs as needed. Maintain, diagnose, and repair basic mechanical commercial food equipment for customers on contract and/or on time and material (i.e., T&M) basis.Ability to interpret and follow schematic diagrams.Demonstrate knowledge of sequence of operations for multiple operating modes.Completes and documents preventative maintenance on mechanical and electrical commercial food equipment.Implements and supports standard operating procedures outlined in Hobart Service safety manuals and programs.Supports branch and organization financial objectives by providing a quality customer experience.Maintains current organization, industry, and equipment knowledge.Responsible for assigned company assets including vehicle, tools, and inventory.Follows the company's safe driving and other applicable policies.Supervisory Responsibilities
This position has no direct or indirect supervisory responsibilities.
QUALIFICATIONS
The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Work Experience
High school diploma or GED and 2-4 years of electrical and mechanical experience, orHigh school diploma or GED and 0-2 years of HVACR service experience with an EPA certification, orVocational certificate in HVACRDesired Education/Experience
Associate’s degree or Vocational Certificate is preferred.Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment is preferred.Certificates and Licenses
Position/Location dependent. Industry certification is highly desirable.
Job Specific Knowledge
To perform this job successfully, the individual needs to demonstrate knowledge of these areas as they relate to the primary functions of the job.
Mechanical Aptitude – demonstrates mechanical and electrical aptitude to operate and troubleshoot equipment. Skilled in use of various tools and equipment (e.g. basic hand tools, reading and following service manuals, gauges, meters, etc.)Customer Service - highly professional demeanor with excellent telephone skills and etiquette. Utilizes various interpersonal styles and communication methods to positively assist and influence customers.Problem Solving - fundamental role in finding ways to address all types of problems by having a good approach to a problem without being ineffective, favoring or causing painful consequences.Safety at Work - learns to keep the organization safe from different risks by developing a high sense of alertness that detects danger from afar and stops it before it causes risk, danger or injury to themselves, or others.COMPETENCIES
To perform the job successfully, an individual should demonstrate the following competencies.
Technical and Analytical Skills
Ability to read and interpret standard service manuals, mechanical diagrams, sustains understanding of parts stocking and identification methods, practices, and procedures.Understanding of basic math (addition, subtraction, multiplication, division, calculations of percentages, measurement conversions).Compiles and summarizes data for supervisor and/or branch manager that will help him/her with creating customer-focused strategies for fostering relationships and sales (e.g., equipment leads, contract leads, water treatment order leads). Basic knowledge of / working knowledge of Windows applications and Microsoft Office programs such as Word and Excel.Quality
Demonstrates accuracy and thoroughness.Looks for ways to improve and promote quality.Applies feedback to improve performance.Monitors own work to ensure quality.Quantity
Meets productivity standards as set by Customer Facing Metrics (CFMs).Completes work in timely manner.Strives to increase productivity.Works quickly.Attendance/Punctuality
Is consistently at work and on time.Ensures work responsibilities are covered when absent.Arrives at meetings and appointments on time.Dependability
Follows instructions, responds to management direction.Take responsibility for own actions.Teamwork
Balances team and individual responsibilities.Exhibits objectivity and openness to others' views.Gives and welcomes feedback.Contributes to building a positive team spirit.Puts success of team above own interests.Able to build morale and group commitments to goals and objectives.Supports everyone's efforts to succeed.Recognizes accomplishments of other team members.Keeps commitments.Commits to extended hours of work when necessary to reach goals.Completes tasks on time.Safety
Ability to read and understand safety guidelines of the business.Ability to approach job responsibilities with an emphasis on safety, efficiency, and quality.Performs periodic visual safety inspections of vehicle and equipment, reports vehicle and tool defects and takes them out of service until repairs are made or items replaced. Demonstrates a comprehensive knowledge of company products and services.Completes required safety training.Time Management and Communication Skills
Prioritizes regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame.Demonstrated ability to communicate orally with individuals from within and outside the organization.Demonstrates crisis/conflict resolution skills.Ability to self-motivate and take direction from senior technicians and management.Thrives in multi-tasking environment and can adjust priorities quickly.PHYSICAL DEMANDS & WORK ENVIRONMENT
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
While performing the duties of this Job, the employee may:
Lift up to 75 lbs with or without assistanceClimb up to 10 ft with an A-frame ladderOccasional roof access may be necessary through extension ladders or fixed ladders greater than 20 feetExtensive walking 3-5 miles / dayExtensive driving 5-6 hours/dayKneel, squat, bend, push/pullMove in different positions to accomplish tasks in various environments including tight and confined spacesOperate motor vehicles or heavy equipmentOperate machinery and/or power toolsWorking Conditions
Office facility and customer facilities (including commercial kitchens of various types of businesses)Exposure to noise, heat, cold, slippery, wet dirty conditions may occurTravel requirement up to 50% of timeHours of Work
Normal business hours with occasional/frequent/extended hours as neededFlexibility with schedule to meet critical deadlinesExtended hours may include nights and/or weekendsNormal scheduled hours cover early mornings, evenings and/or weekends#ZR1
ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
Job Description:
SUMMARY
Service/Repair Technician 3 possesses in depth knowledge and has demonstrated mechanical, electrical, pneumatic, gas, and/or refrigeration (HVACR) aptitude with complex troubleshooting experience. Responsible for providing on-site support to Hobart Service customers that includes but is not limited to: installation and/or service of commercial food equipment. Routine work schedule including on-call, after-hours, holiday, and weekend on-site repair support.
ESSENTIAL DUTIES AND RESPONSIBILITIES FOR ALL TECHNICIAN LEVELS
These are the most significant job duties performed. The size, scope and complexity of assigned duties and responsibilities are dependent on the level and experience of the incumbent. To perform this job successfully, an individual must be able to perform each assigned essential duty satisfactorily. Other responsibilities or special projects not specifically listed below may also be assigned.
Installs mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment and plans and leads more advanced installs as needed.Maintain, diagnose, and repair mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment for customers on contract and/or on time and material (i.e., T&M) basis.Ability to interpret and follow schematic diagrams.Demonstrate knowledge of sequence of operations for multiple operating modes.Knowledge of state specific and federal regulations related to combustion emissionsCompletes and documents preventative maintenance on mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment.Implements and supports standard operating procedures outlined in Hobart Service safety manuals and programs.Promotes branch and organization financial objectives by providing quality customer experience and generating leads.Supports new product introduction.Maintains current organization, industry, and equipment knowledge.Responsible for assigned company assets including vehicle, tools, and inventory.Follows the company's safe driving and other applicable policies.Supervisory Responsibilities
This position has no direct or indirect supervisory responsibilities.
QUALIFICATIONS
The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Education and Work Experience
High school diploma or GED and 4-7 years of food equipment service experience and/or 2-4 years of HVACR service experienceDesired Education/Experience
Associates Degree or Vocational Certificate preferred.Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment is preferred.Certificates and Licenses
Position/Location dependent. Industry certification is highly desirable.
Accredited Certified Technician (CFESA / NATE / Hobart)EPA CertificationJob —Specific Knowledge
To perform this job successfully, the individual needs to demonstrate knowledge of these areas as they relate to the primary functions of the job.
Mechanical Aptitude – Demonstrates in depth knowledge of mechanical electrical, pneumatic, gas, and/or refrigeration (HVACR) aptitude with complex troubleshooting experience. Skilled in use of various tools and equipment (e.g. basic hand tools, reading and following service manuals, gauges, meters, etc.)Customer Service - Utilizes various interpersonal styles, communication methods, and problem-solving skills to positively assist and influence customers.Safety at Work – Observe and practice all safety and security procedures. (PPE, safety training, etc.)COMPETENCIES
To perform the job successfully, an individual should demonstrate the following competencies.
Technical and Analytical Skills
Ability to read and interpret standard service manuals, mechanical diagrams, sustains understanding of parts stocking and identification methods, practices, and procedures.Understanding of basic math (addition, subtraction, multiplication, division, calculations of percentages, measurement conversions).Compiles and summarizes data for supervisor and/or branch manager that will help him/her with creating customer-focused strategies for fostering relationships and sales (e.g., equipment leads, contract leads, water treatment order leads). Basic knowledge of / working knowledge of Windows applications and Microsoft Office programs such as Word and Excel.Quality
Demonstrates accuracy and thoroughness.Looks for ways to improve and promote quality.Applies feedback to improve performance.Monitors own work to ensure quality.Quantity
Meets productivity standards as set by Customer Facing Metrics (CFMs).Completes work in timely manner.Strives to increase productivity.Works quickly.Attendance/Punctuality
Is consistently at work and on time.Ensures work responsibilities are covered when absent.Arrives at meetings and appointments on time.Dependability
Follows instructions, responds to management direction.Takes responsibility for own actions.Teamwork
Balances team and individual responsibilities.Exhibits objectivity and openness to others' views.Gives and welcomes feedback.Contributes to building a positive team spirit.Puts success of team above own interests.Able to build morale and group commitments to goals and objectives.Supports everyone's efforts to succeed.Recognizes accomplishments of other team members.Keeps commitments.Commits to extended hours of work when necessary to reach goals.Completes tasks on time.Safety
Ability to read and understand safety guidelines of the business.Ability to approach job responsibilities with an emphasis on safety, efficiency, and quality.Performs periodic visual safety inspections of vehicle and equipment, reports vehicle and tool defects and takes them out of service until repairs are made or items replaced. Demonstrates a comprehensive knowledge of company products and services.Completes required safety training.Time Management and Communication Skills
Prioritizes regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame.Demonstrated ability to communicate orally with individuals from within and outside the organization.Demonstrates crisis/conflict resolution skills.Ability to self-motivate and take direction from senior technicians and management.Thrives in multi-tasking environment and can adjust priorities quickly.PHYSICAL DEMANDS & WORK ENVIRONMENT
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
While performing the duties of this Job, the employee may:
Lift up to 75 lbs with or without assistanceClimb up to 10 ft with an A-frame ladderOccasional roof access may be necessary through extension ladders or fixed ladders greater than 20 feetExtensive walking 3-5 miles / dayExtensive driving 5-6 hours/dayKneel, squat, bend, push/pullMove in different positions to accomplish tasks in various environments including tight and confined spacesOperate motor vehicles or heavy equipmentOperate machinery and/or power toolsWorking Conditions
Office facility and customer facilities (including commercial kitchens of various types of businesses)Exposure to noise, heat, cold, slippery, wet dirty conditions may occurTravel requirement up to 50% of timeHours of Work
Normal business hours with occasional/frequent/extended hours as neededFlexibility with schedule to meet critical deadlinesExtended hours may include nights and/or weekendsNormal scheduled hours cover early mornings, evenings and/or weekends#ZR1
ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
