Job Description:
SUMMARY
The District Manager 3 is responsible and accountable for leading and directing their multiple assigned branch operations to achieve ongoing service revenue growth, profitability, productivity, quality, and service levels. This position will be responsible for managing and administrating general business operations for their branch. This position provides strategic leadership and the day-to-day management of a team of field service technicians, administrative staff, and lower-level supervisory staff (where applicable). Our District Managers ensure the efficient use of their assigned budget while meeting service revenue targets through active collaboration with Finance, Sales, and Marketing.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Developing, maintaining, and managing a highly technical field service team
Oversight of installations, preventative maintenance, equipment upgrades, and updates, sales support for new systems
Establishing and growing customer relationships
Strategy focused on meeting or exceeding financial metrics
Meeting or exceeding customer satisfaction results
Talent development
Increasing employee retention and engagement levels
Responsible for a $6.1-$10M budget, 2-3 cost centers, and 6-10 direct reports. Span of control is between 20-50 employees.
Other responsibilities or special projects not specifically listed may also be assigned.
COMPETENCIES
ACTION ORIENTED: Identify and seize new opportunities through strategic initiatives. Analyze performance data to recommend productivity, profitability, and customer satisfaction improvements.
CUSTOMER FOCUS: Cultivate external relationships with clients and vendors, manage peer and territory-level customer relationships strategically, build solid connections, and ensure the delivery of customer-centric solutions aligned with strategic goals to reduce conflict and grow the business.
BUILD NETWORKS: Recommends and makes data-driven strategic trade-off decisions within the territory. Maintains awareness of market dynamics impacting the districts.
DEVELOP TALENT: Attract and select diverse and high-caliber leadership talent. Prioritize the development of others through coaching, feedback, exposure, and strategic career moves.
FINANCIAL ACUMEN: Manage the P&L of the business strategically. Use financial analysis to generate, evaluate, and act on strategic options and opportunities.
STRATEGIC MINDSET: Demonstrate ability to analyze data and apply to organizational strategies, drive simplification to all levels of the organization, be the point of contact for escalation concerns within the territory and be able to resolve complex issues strategically that impact current and future business needs.
ORGANIZATIONAL KNOWLEDGE: Leads in keeping with ITW values and develops and maintains a working knowledge and use of the ITW toolbox.
LEADERSHIP: Demonstrates strong strategic leadership skills across a team of varied skill sets and exempt/non-exempt status (e.g. coaching, talent development, performance management, discipline, etc.)
FINANCE & ACCOUNTING – Intermediate knowledge of financial drivers of a business (e.g. analysis of financial statements, setting and administering a budget, expense control, pay practices and laws, etc.)
CUSTOMER SERVICE – Highly professional demeanor with excellent written and verbal communication skills to positively assist and influence customers.
MINIMUM QUALIFICATIONS
The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Education and Work Experience
Bachelor’s degree with a minimum of 6 years of relevant experience and previous management experience is required.
Desired Experience
Sales Strategy and Customer Development
Knowledge of an Annual Operating Plan/Long Range Plan
Experience managing a Profit & Loss statement, cost control, inventory management, customer-facing metric management (KPI, etc.)
Service/product knowledge for commercial food equipment
Mechanical aptitude
Certificates and Licenses
Position/Location dependent.
PHYSICAL DEMANDS & WORK ENVIRONMENT
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Physical Demands
While performing the duties of this Job, the employee may:
Lift up to 50 lbs. with or without assistance
Climb up to 10 ft with an A-frame ladder
Extensive walking 3-5 miles/day
Extensive driving 5-6 hours/day
Kneel, squat, bend, push/pull
Move in different positions to accomplish tasks in various environments including tight and confined spaces
Operate motor vehicles or heavy equipment
Operate machinery and/or power tools
Working Conditions
Office facility and customer facilities (including commercial kitchens of various types of businesses)
Exposure to noise, heat, cold, slippery, wet dirty conditions may occur
Travel requirement up to 50% of time
Hours of Work
Normal business hours with occasional/frequent/extended hours as needed
Flexibility with schedule to meet critical deadlines
Extended hours may include nights and/or weekends
Normal scheduled hours cover early mornings, evenings and/or weekends
Must be willing to relocate
#ZR2
ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
Job Description:
ITW Food Equipment Group LLC designs and manufactures commercial food equipment for food services and retail customers through its subsidiaries. The company’s products include ware washing equipment; cooking equipment, including ovens, ranges, and broilers; refrigeration equipment, including refrigerators, freezers, and prep tables; food processing equipment, including slicers, mixers, and scales; and kitchen exhaust, ventilation, and pollution control systems. ITW FEG has the largest service network in this industry to support our global customers, with highly specialized technicians and best-in-class supply chain procedures. The company was incorporated in 2001 and is based in Troy, Ohio. ITW Food Equipment Group LLC is an Illinois Tool Works Inc. subsidiary.
SUMMARY
The Service/Repair Technician 4 possesses advanced knowledge and has demonstrated mechanical, electrical, pneumatic, gas, and/or refrigeration (HVACR) aptitude with complex troubleshooting experience. A Service/Repair Technician 4 exhibits leadership behaviors and is responsible for providing on-site support to Hobart Service customers that includes but is not limited to: installation and/ or service of commercial food equipment. Routine work schedule including on-call, after-hours, holiday, and weekend on-site repair support.
ESSENTIAL DUTIES AND RESPONSIBILITIES FOR ALL TECHNICIAN LEVELS
These are the most significant job duties performed. The size, scope and complexity of assigned duties and responsibilities are dependent on the level and experience of the incumbent. To perform this job successfully, an individual must be able to perform each assigned essential duty satisfactorily. Other responsibilities or special projects not specifically listed below may also be assigned.
Primary point of contact for key customer accounts, including service-related issues.
Assists with on-boarding, training, and development of new Service/Repair Technicians
Routinely plans, leads, and executes complex technical projects including installations and turnkeys
Diagnose and repair software errors, failures, and malfunctions in electronic food equipment.
Installs mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment and plans and leads more advanced installs as needed.
Maintain, diagnose, and repair mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment for customers on contract and/or on time and material (i.e., T&M) basis.
Ability to interpret and follow schematic diagrams.
Demonstrate advanced knowledge of sequence of operations for multiple operating modes.
Knowledge of state specific and federal regulations related to combustion emissions
Completes and documents preventative maintenance on mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment.
Implements and supports standard operating procedures outlined in Hobart Service safety manuals and programs.
Promotes branch and organization financial objectives by providing quality customer experience and generating leads.
Supports new product introduction.
Maintains current organization, industry, and equipment knowledge.
Responsible for assigned company assets including vehicle, tools, and inventory.
Follows the company's safe driving and other applicable policies.
Supervisory Responsibilities
This position has no direct or indirect supervisory responsibilities.
QUALIFICATIONS
The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Required Education and Work Experience
High school diploma or GED and 7+ years of food equipment service experience and/or 4+ years of HVACR service experience
Desired Education/Experience
Associate’s degree or Vocational Certificate preferred.
Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment is preferred.
Certificates and Licenses
Position/Location dependent. Industry certification is highly desirable.
Accredited Certified Technician (CFESA / NATE / Hobart)
EPA Certification
Job —Specific Knowledge
To perform this job successfully, the individual needs to demonstrate knowledge of these areas as they relate to the primary functions of the job.
Mechanical Aptitude – Demonstrates advanced knowledge of mechanical electrical, pneumatic, gas, and/or refrigeration (HVACR) aptitude with complex troubleshooting experience. Skilled in use of various tools and equipment (e.g., basic hand tools, reading and following service manuals, gauges, meters, etc.)
Customer Service - Utilizes various interpersonal styles, communication methods, and problem-solving skills to positively assist and influence customers.
Safety at Work – Observe and practice all safety and security procedures. (PPE, safety training, etc.)
COMPETENCIES
To perform the job successfully, an individual should demonstrate the following competencies.
Technical and Analytical Skills
Ability to read and interpret standard service manuals, mechanical diagrams, sustains understanding of parts stocking and identification methods, practices, and procedures.
Understanding basic math (addition, subtraction, multiplication, division, calculations of percentages, measurement conversions).
Compiles and summarizes data for supervisor and/or branch manager that will help him/her with creating customer-focused strategies for fostering relationships and sales (e.g., equipment leads, contract leads, water treatment order leads).
Basic knowledge of / working knowledge of Windows applications and Microsoft Office programs such as Word and Excel.
Quality
Demonstrates accuracy and thoroughness.
Looks for ways to improve and promote quality.
Applies feedback to improve performance.
Monitors own work to ensure quality.
Quantity
Meets productivity standards as set by Customer Facing Metrics (CFMs).
Completes work in timely manner.
Strives to increase productivity.
Works quickly.
Attendance/Punctuality
Is consistently at work and on time.
Ensure work responsibilities are covered when absent.
Arrives at meetings and appointments on time.
Dependability
Follows instructions, responds to management direction.
Take responsibility for own actions.
Teamwork
Balances team and individual responsibilities.
Exhibits objectivity and openness to others' views.
Gives and welcomes feedback.
Contributes to building a positive team spirit.
Puts success of team above own interests.
Able to build morale and group commitments to goals and objectives.
Supports everyone's efforts to succeed.
Recognizes accomplishments of other team members.
Keeps commitments.
Commits to extended hours of work when necessary to reach goals.
Completes tasks on time.
Safety
Ability to read and understand safety guidelines of the business.
Ability to approach job responsibilities with an emphasis on safety, efficiency, and quality.
Performs periodic visual safety inspections of vehicle and equipment, reports vehicle and tool defects and takes them out of service until repairs are made or items are replaced.
Demonstrates a comprehensive knowledge of company products and services.
Completes required safety training.
Time Management and Communication Skills
Prioritizes regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame.
Demonstrated ability to communicate orally with individuals from within and outside the organization.
Demonstrates crisis/conflict resolution skills.
Ability to self-motivate and take direction from senior technicians and management.
Thrives in multi-tasking environment and can adjust priorities quickly.
PHYSICAL DEMANDS & WORK ENVIRONMENT
The physical demands and work environmental characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
While performing the duties of this Job, the employee may:
Lift up to 75 lbs with or without assistance
Climb up to 10 ft with an A-frame ladder
Occasional roof access may be necessary through extension ladders or fixed ladders greater than 20 feet
Extensive walking 3-5 miles / day
Extensive driving 5-6 hours/day
Kneel, squat, bend, push/pull
Move in different positions to accomplish tasks in various environments including tight and confined spaces
Operate motor vehicles or heavy equipment
Operate machinery and/or power tools
Working Conditions
Office facility and customer facilities (including commercial kitchens of various types of businesses)
Exposure to noise, heat, cold, slippery, wet dirty conditions may occur
Travel requirement up to 50% of time
Hours of Work
Normal business hours with occasional/frequent/extended hours as needed
Flexibility with schedule to meet critical deadlines
Extended hours may include nights and/or weekends
Normal scheduled hours cover early mornings, evenings and/or weekends
#ZR1
Compensation Information:
The pay rate will depend on the successful candidate’s qualifications and prior experience. The range for this position is below: 33.00 - 44.60 USD Hourly
ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
Job Description:
ITW Food Equipment Group LLC designs and manufactures commercial food equipment for food services and retail customers through its subsidiaries. The company’s products include ware washing equipment; cooking equipment, including ovens, ranges, and broilers; refrigeration equipment, including refrigerators, freezers, and prep tables; food processing equipment, including slicers, mixers, and scales; and kitchen exhaust, ventilation, and pollution control systems. ITW FEG has the largest service network in this industry to support our global customers, with highly specialized technicians and best-in-class supply chain procedures. The company was incorporated in 2001 and is based in Troy, Ohio. ITW Food Equipment Group LLC is an Illinois Tool Works Inc. subsidiary.
SUMMARY
The Service/Repair Technician 4 possesses advanced knowledge and has demonstrated mechanical, electrical, pneumatic, gas, and/or refrigeration (HVACR) aptitude with complex troubleshooting experience. A Service/Repair Technician 4 exhibits leadership behaviors and is responsible for providing on-site support to Hobart Service customers that includes but is not limited to: installation and/ or service of commercial food equipment. Routine work schedule including on-call, after-hours, holiday, and weekend on-site repair support.
ESSENTIAL DUTIES AND RESPONSIBILITIES FOR ALL TECHNICIAN LEVELS
These are the most significant job duties performed. The size, scope and complexity of assigned duties and responsibilities are dependent on the level and experience of the incumbent. To perform this job successfully, an individual must be able to perform each assigned essential duty satisfactorily. Other responsibilities or special projects not specifically listed below may also be assigned.
Primary point of contact for key customer accounts, including service-related issues.
Assists with on-boarding, training, and development of new Service/Repair Technicians
Routinely plans, leads, and executes complex technical projects including installations and turnkeys
Diagnose and repair software errors, failures, and malfunctions in electronic food equipment.
Installs mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment and plans and leads more advanced installs as needed.
Maintain, diagnose, and repair mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment for customers on contract and/or on time and material (i.e., T&M) basis.
Ability to interpret and follow schematic diagrams.
Demonstrate advanced knowledge of sequence of operations for multiple operating modes.
Knowledge of state specific and federal regulations related to combustion emissions
Completes and documents preventative maintenance on mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment.
Implements and supports standard operating procedures outlined in Hobart Service safety manuals and programs.
Promotes branch and organization financial objectives by providing quality customer experience and generating leads.
Supports new product introduction.
Maintains current organization, industry, and equipment knowledge.
Responsible for assigned company assets including vehicle, tools, and inventory.
Follows the company's safe driving and other applicable policies.
Supervisory Responsibilities
This position has no direct or indirect supervisory responsibilities.
QUALIFICATIONS
The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Required Education and Work Experience
High school diploma or GED and 7+ years of food equipment service experience and/or 4+ years of HVACR service experience
Desired Education/Experience
Associate’s degree or Vocational Certificate preferred.
Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment is preferred.
Certificates and Licenses
Position/Location dependent. Industry certification is highly desirable.
Accredited Certified Technician (CFESA / NATE / Hobart)
EPA Certification
Job —Specific Knowledge
To perform this job successfully, the individual needs to demonstrate knowledge of these areas as they relate to the primary functions of the job.
Mechanical Aptitude – Demonstrates advanced knowledge of mechanical electrical, pneumatic, gas, and/or refrigeration (HVACR) aptitude with complex troubleshooting experience. Skilled in use of various tools and equipment (e.g., basic hand tools, reading and following service manuals, gauges, meters, etc.)
Customer Service - Utilizes various interpersonal styles, communication methods, and problem-solving skills to positively assist and influence customers.
Safety at Work – Observe and practice all safety and security procedures. (PPE, safety training, etc.)
COMPETENCIES
To perform the job successfully, an individual should demonstrate the following competencies.
Technical and Analytical Skills
Ability to read and interpret standard service manuals, mechanical diagrams, sustains understanding of parts stocking and identification methods, practices, and procedures.
Understanding basic math (addition, subtraction, multiplication, division, calculations of percentages, measurement conversions).
Compiles and summarizes data for supervisor and/or branch manager that will help him/her with creating customer-focused strategies for fostering relationships and sales (e.g., equipment leads, contract leads, water treatment order leads).
Basic knowledge of / working knowledge of Windows applications and Microsoft Office programs such as Word and Excel.
Quality
Demonstrates accuracy and thoroughness.
Looks for ways to improve and promote quality.
Applies feedback to improve performance.
Monitors own work to ensure quality.
Quantity
Meets productivity standards as set by Customer Facing Metrics (CFMs).
Completes work in timely manner.
Strives to increase productivity.
Works quickly.
Attendance/Punctuality
Is consistently at work and on time.
Ensure work responsibilities are covered when absent.
Arrives at meetings and appointments on time.
Dependability
Follows instructions, responds to management direction.
Take responsibility for own actions.
Teamwork
Balances team and individual responsibilities.
Exhibits objectivity and openness to others' views.
Gives and welcomes feedback.
Contributes to building a positive team spirit.
Puts success of team above own interests.
Able to build morale and group commitments to goals and objectives.
Supports everyone's efforts to succeed.
Recognizes accomplishments of other team members.
Keeps commitments.
Commits to extended hours of work when necessary to reach goals.
Completes tasks on time.
Safety
Ability to read and understand safety guidelines of the business.
Ability to approach job responsibilities with an emphasis on safety, efficiency, and quality.
Performs periodic visual safety inspections of vehicle and equipment, reports vehicle and tool defects and takes them out of service until repairs are made or items are replaced.
Demonstrates a comprehensive knowledge of company products and services.
Completes required safety training.
Time Management and Communication Skills
Prioritizes regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame.
Demonstrated ability to communicate orally with individuals from within and outside the organization.
Demonstrates crisis/conflict resolution skills.
Ability to self-motivate and take direction from senior technicians and management.
Thrives in multi-tasking environment and can adjust priorities quickly.
PHYSICAL DEMANDS & WORK ENVIRONMENT
The physical demands and work environmental characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
While performing the duties of this Job, the employee may:
Lift up to 75 lbs with or without assistance
Climb up to 10 ft with an A-frame ladder
Occasional roof access may be necessary through extension ladders or fixed ladders greater than 20 feet
Extensive walking 3-5 miles / day
Extensive driving 5-6 hours/day
Kneel, squat, bend, push/pull
Move in different positions to accomplish tasks in various environments including tight and confined spaces
Operate motor vehicles or heavy equipment
Operate machinery and/or power tools
Working Conditions
Office facility and customer facilities (including commercial kitchens of various types of businesses)
Exposure to noise, heat, cold, slippery, wet dirty conditions may occur
Travel requirement up to 50% of time
Hours of Work
Normal business hours with occasional/frequent/extended hours as needed
Flexibility with schedule to meet critical deadlines
Extended hours may include nights and/or weekends
Normal scheduled hours cover early mornings, evenings and/or weekends
#ZR1
Compensation Information:
The pay rate will depend on the successful candidate’s qualifications and prior experience. The range for this position is below: 33.00 - 44.60 USD Hourly
ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
Job Description:
ITW Food Equipment Group LLC designs and manufactures commercial food equipment for food service and retail customers through its subsidiaries. The company’s products include ware washing equipment; cooking equipment, including ovens, ranges, and broilers; refrigeration equipment, including refrigerators, freezers, and prep tables; food processing equipment, including slicers, mixers, and scales; and kitchen exhaust, ventilation, and pollution control systems. ITW FEG has the largest service network in this industry to support our global customers, with highly specialized technicians and best-in-class supply chain procedures. The company was incorporated in 2001 and is based in Troy, Ohio. ITW Food Equipment Group LLC is an Illinois Tool Works Inc. subsidiary.
SUMMARY
The Service/Repair Technician 2 possesses fundamental knowledge and has demonstrated mechanical and electrical aptitude with troubleshooting experience. Responsible for providing on-site support to Hobart Service customers that includes but is not limited to: installation and/ or service of commercial food equipment. Routine work schedule including on-call, after-hours, holiday, and weekend on-site repair support.
ESSENTIAL DUTIES AND RESPONSIBILITIES FOR ALL TECHNICIAN LEVELS
These are the most significant job duties performed. The size, scope and complexity of assigned duties and responsibilities are dependent on the level and experience of the incumbent. To perform this job successfully, an individual must be able to perform each assigned essential duty satisfactorily. Other responsibilities or special projects not specifically listed below may also be assigned.
Installs mechanical and electrical commercial food equipment and assists in more advanced installs as needed.
Maintain, diagnose, and repair basic mechanical commercial food equipment for customers on contract and/or on time and material (i.e., T&M) basis.
Ability to interpret and follow schematic diagrams.
Demonstrate knowledge of sequence of operations for multiple operating modes.
Completes and documents preventative maintenance on mechanical and electrical commercial food equipment.
Implements and supports standard operating procedures outlined in Hobart Service safety manuals and programs.
Supports branch and organization financial objectives by providing a quality customer experience.
Maintains current organization, industry, and equipment knowledge.
Responsible for assigned company assets including vehicle, tools, and inventory.
Follows the company's safe driving and other applicable policies.
Supervisory Responsibilities
This position has no direct or indirect supervisory responsibilities.
QUALIFICATIONS
The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Work Experience
High school diploma or GED and 2-4 years of electrical and mechanical experience, or
High school diploma or GED and 0-2 years of HVACR service experience with an EPA certification, or
Vocational certificate in HVACR
Desired Education/Experience
Associate’s degree or Vocational Certificate is preferred.
Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment is preferred.
Certificates and Licenses
Position/Location dependent. Industry certification is highly desirable.
Job Specific Knowledge
To perform this job successfully, the individual needs to demonstrate knowledge of these areas as they relate to the primary functions of the job.
Mechanical Aptitude – demonstrates mechanical and electrical aptitude to operate and troubleshoot equipment. Skilled in use of various tools and equipment (e.g. basic hand tools, reading and following service manuals, gauges, meters, etc.)
Customer Service - highly professional demeanor with excellent telephone skills and etiquette. Utilizes various interpersonal styles and communication methods to positively assist and influence customers.
Problem Solving - fundamental role in finding ways to address all types of problems by having a good approach to a problem without being ineffective, favoring or causing painful consequences.
Safety at Work - learns to keep the organization safe from different risks by developing a high sense of alertness that detects danger from afar and stops it before it causes risk, danger or injury to themselves, or others.
COMPETENCIES
To perform the job successfully, an individual should demonstrate the following competencies.
Technical and Analytical Skills
Ability to read and interpret standard service manuals, mechanical diagrams, sustains understanding of parts stocking and identification methods, practices, and procedures.
Understanding of basic math (addition, subtraction, multiplication, division, calculations of percentages, measurement conversions).
Compiles and summarizes data for supervisor and/or branch manager that will help him/her with creating customer-focused strategies for fostering relationships and sales (e.g., equipment leads, contract leads, water treatment order leads).
Basic knowledge of / working knowledge of Windows applications and Microsoft Office programs such as Word and Excel.
Quality
Demonstrates accuracy and thoroughness.
Looks for ways to improve and promote quality.
Applies feedback to improve performance.
Monitors own work to ensure quality.
Quantity
Meets productivity standards as set by Customer Facing Metrics (CFMs).
Completes work in timely manner.
Strives to increase productivity.
Works quickly.
Attendance/Punctuality
Is consistently at work and on time.
Ensures work responsibilities are covered when absent.
Arrives at meetings and appointments on time.
Dependability
Follows instructions, responds to management direction.
Take responsibility for own actions.
Teamwork
Balances team and individual responsibilities.
Exhibits objectivity and openness to others' views.
Gives and welcomes feedback.
Contributes to building a positive team spirit.
Puts success of team above own interests.
Able to build morale and group commitments to goals and objectives.
Supports everyone's efforts to succeed.
Recognizes accomplishments of other team members.
Keeps commitments.
Commits to extended hours of work when necessary to reach goals.
Completes tasks on time.
Safety
Ability to read and understand safety guidelines of the business.
Ability to approach job responsibilities with an emphasis on safety, efficiency, and quality.
Performs periodic visual safety inspections of vehicle and equipment, reports vehicle and tool defects and takes them out of service until repairs are made or items replaced.
Demonstrates a comprehensive knowledge of company products and services.
Completes required safety training.
Time Management and Communication Skills
Prioritizes regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame.
Demonstrated ability to communicate orally with individuals from within and outside the organization.
Demonstrates crisis/conflict resolution skills.
Ability to self-motivate and take direction from senior technicians and management.
Thrives in multi-tasking environment and can adjust priorities quickly.
PHYSICAL DEMANDS & WORK ENVIRONMENT
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
While performing the duties of this Job, the employee may:
Lift up to 75 lbs with or without assistance
Climb up to 10 ft with an A-frame ladder
Occasional roof access may be necessary through extension ladders or fixed ladders greater than 20 feet
Extensive walking 3-5 miles / day
Extensive driving 5-6 hours/day
Kneel, squat, bend, push/pull
Move in different positions to accomplish tasks in various environments including tight and confined spaces
Operate motor vehicles or heavy equipment
Operate machinery and/or power tools
Working Conditions
Office facility and customer facilities (including commercial kitchens of various types of businesses)
Exposure to noise, heat, cold, slippery, wet dirty conditions may occur
Travel requirement up to 50% of time
Hours of Work
Normal business hours with occasional/frequent/extended hours as needed
Flexibility with schedule to meet critical deadlines
Extended hours may include nights and/or weekends
Normal scheduled hours cover early mornings, evenings and/or weekends
#ZR1
ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
Job Description:
ITW Food Equipment Group LLC designs and manufactures commercial food equipment for food services and retail customers through its subsidiaries. The company’s products include ware washing equipment; cooking equipment, including ovens, ranges, and broilers; refrigeration equipment, including refrigerators, freezers, and prep tables; food processing equipment, including slicers, mixers, and scales; and kitchen exhaust, ventilation, and pollution control systems. ITW FEG has the largest service network in this industry to support our global customers, with highly specialized technicians and best-in-class supply chain procedures. The company was incorporated in 2001 and is based in Troy, Ohio. ITW Food Equipment Group LLC is an Illinois Tool Works Inc. subsidiary.
SUMMARY
Service/Repair Technician 3 possesses in depth knowledge and has demonstrated mechanical, electrical, pneumatic, gas, and/or refrigeration (HVACR) aptitude with complex troubleshooting experience. Responsible for providing on-site support to Hobart Service customers that includes but is not limited to: installation and/or service of commercial food equipment. Routine work schedule including on-call, after-hours, holiday, and weekend on-site repair support.
ESSENTIAL DUTIES AND RESPONSIBILITIES FOR ALL TECHNICIAN LEVELS
These are the most significant job duties performed. The size, scope and complexity of assigned duties and responsibilities are dependent on the level and experience of the incumbent. To perform this job successfully, an individual must be able to perform each assigned essential duty satisfactorily. Other responsibilities or special projects not specifically listed below may also be assigned.
Installs mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment and plans and leads more advanced installs as needed.
Maintain, diagnose, and repair mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment for customers on contract and/or on time and material (i.e., T&M) basis.
Ability to interpret and follow schematic diagrams.
Demonstrate knowledge of sequence of operations for multiple operating modes.
Knowledge of state specific and federal regulations related to combustion emissions
Completes and documents preventative maintenance on mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment.
Implements and supports standard operating procedures outlined in Hobart Service safety manuals and programs.
Promotes branch and organization financial objectives by providing quality customer experience and generating leads.
Supports new product introduction.
Maintains current organization, industry, and equipment knowledge.
Responsible for assigned company assets including vehicle, tools, and inventory.
Follows the company's safe driving and other applicable policies.
Supervisory Responsibilities
This position has no direct or indirect supervisory responsibilities.
QUALIFICATIONS
The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Education and Work Experience
High school diploma or GED and 4-7 years of food equipment service experience and/or 2-4 years of HVACR service experience
Desired Education/Experience
Associates Degree or Vocational Certificate preferred.
Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment is preferred.
Certificates and Licenses
Position/Location dependent. Industry certification is highly desirable.
Accredited Certified Technician (CFESA / NATE / Hobart)
EPA Certification
Job —Specific Knowledge
To perform this job successfully, the individual needs to demonstrate knowledge of these areas as they relate to the primary functions of the job.
Mechanical Aptitude – Demonstrates in depth knowledge of mechanical electrical, pneumatic, gas, and/or refrigeration (HVACR) aptitude with complex troubleshooting experience. Skilled in use of various tools and equipment (e.g. basic hand tools, reading and following service manuals, gauges, meters, etc.)
Customer Service - Utilizes various interpersonal styles, communication methods, and problem-solving skills to positively assist and influence customers.
Safety at Work – Observe and practice all safety and security procedures. (PPE, safety training, etc.)
COMPETENCIES
To perform the job successfully, an individual should demonstrate the following competencies.
Technical and Analytical Skills
Ability to read and interpret standard service manuals, mechanical diagrams, sustains understanding of parts stocking and identification methods, practices, and procedures.
Understanding of basic math (addition, subtraction, multiplication, division, calculations of percentages, measurement conversions).
Compiles and summarizes data for supervisor and/or branch manager that will help him/her with creating customer-focused strategies for fostering relationships and sales (e.g., equipment leads, contract leads, water treatment order leads).
Basic knowledge of / working knowledge of Windows applications and Microsoft Office programs such as Word and Excel.
Quality
Demonstrates accuracy and thoroughness.
Looks for ways to improve and promote quality.
Applies feedback to improve performance.
Monitors own work to ensure quality.
Quantity
Meets productivity standards as set by Customer Facing Metrics (CFMs).
Completes work in timely manner.
Strives to increase productivity.
Works quickly.
Attendance/Punctuality
Is consistently at work and on time.
Ensures work responsibilities are covered when absent.
Arrives at meetings and appointments on time.
Dependability
Follows instructions, responds to management direction.
Takes responsibility for own actions.
Teamwork
Balances team and individual responsibilities.
Exhibits objectivity and openness to others' views.
Gives and welcomes feedback.
Contributes to building a positive team spirit.
Puts success of team above own interests.
Able to build morale and group commitments to goals and objectives.
Supports everyone's efforts to succeed.
Recognizes accomplishments of other team members.
Keeps commitments.
Commits to extended hours of work when necessary to reach goals.
Completes tasks on time.
Safety
Ability to read and understand safety guidelines of the business.
Ability to approach job responsibilities with an emphasis on safety, efficiency, and quality.
Performs periodic visual safety inspections of vehicle and equipment, reports vehicle and tool defects and takes them out of service until repairs are made or items replaced.
Demonstrates a comprehensive knowledge of company products and services.
Completes required safety training.
Time Management and Communication Skills
Prioritizes regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame.
Demonstrated ability to communicate orally with individuals from within and outside the organization.
Demonstrates crisis/conflict resolution skills.
Ability to self-motivate and take direction from senior technicians and management.
Thrives in multi-tasking environment and can adjust priorities quickly.
PHYSICAL DEMANDS & WORK ENVIRONMENT
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
While performing the duties of this Job, the employee may:
Lift up to 75 lbs with or without assistance
Climb up to 10 ft with an A-frame ladder
Occasional roof access may be necessary through extension ladders or fixed ladders greater than 20 feet
Extensive walking 3-5 miles / day
Extensive driving 5-6 hours/day
Kneel, squat, bend, push/pull
Move in different positions to accomplish tasks in various environments including tight and confined spaces
Operate motor vehicles or heavy equipment
Operate machinery and/or power tools
Working Conditions
Office facility and customer facilities (including commercial kitchens of various types of businesses)
Exposure to noise, heat, cold, slippery, wet dirty conditions may occur
Travel requirement up to 50% of time
Hours of Work
Normal business hours with occasional/frequent/extended hours as needed
Flexibility with schedule to meet critical deadlines
Extended hours may include nights and/or weekends
Normal scheduled hours cover early mornings, evenings and/or weekends
#ZR1
ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
Job Description:
Company Description
Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the communities where they live and work, and demonstrate the ITW values of Integrity, Simplicity, Trust, Respect and Shared Risk.
Job Description
These are the most significant job duties performed. The size, scope and complexity of assigned duties and responsibilities are dependent on the level and experience of the incumbent. To perform this job successfully, an individual must be able to perform each assigned essential duty satisfactorily. Other responsibilities or special projects not specifically listed below may also be assigned.
Entering and managing installation opportunities in CRM to develop accurate monthly forecasts
Conducting site installation surveys to collect necessary information for install feasibility and planning the execution in CRM
Producing scope of works and customer facing installation quotes in CRM
Working with dispatchers and other branch personnel to schedule installs in Microsoft Field Service adhering to promise dates for customers
Executing the installation per the scope of work to customer satisfaction and by adhering to safety manuals and programs
Strong adherence to installation playbook from start to end (machine at customer site to leaving customer site after successful startup)
Effective management of installation request inbox
Strong project management skills by managing schedule dates and completion dates in CRM and information relayed to the customer and to other branch leadership personnel
Proper final pricing updates to CRM opportunities that support branch and organization financial objectives
Maintains current organization, industry, and equipment knowledge.
Strong communication with customers on overall Hobart Service value propositions for future service products after warranty expires for new machine
Proper vehicle maintenance and handling of installation material handling equipment
Adherence to the company's safe driving policy and other applicable policies including safety
Other duties as assigned
Supervisory Responsibilities This position has no direct or indirect supervisory responsibilities.
Qualifications
The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Education and Work Experience
High school diploma or GED
2 years of formal technical training and at least ten years of related experience
Equipment installation or similar experience
PC knowledge and suite of Microsoft applications
Desired Education/Experience
5+ years of installation experience in commercial equipment
Mechanical or electrical experience is preferred, but not required
Associate degree is preferred, but not required
Experience installing and removing commercial cooking and/or refrigeration equipment is highly desirable
Prior experience using Microsoft Dynamics 365 CRM Certificates and Licenses Position/Location dependent
Industry certification is highly desirable
COMPETENCIES
To perform the job successfully, an individual should demonstrate the following competencies.
Technical and Analytical Skills
Ability to read and interpret standard service manuals, installation manuals, and mechanical diagrams.
Understanding of basic math (addition, subtraction, multiplication, division, calculations of percentages, measurement conversions).
Compiles and summarizes data for supervisor and/or branch manager that will help him/her with creating customer-focused strategies for fostering relationships and sales (e.g., equipment leads, contract leads, water treatment order leads).
Basic knowledge of / working knowledge of Windows applications and Microsoft Office programs such as Word and Excel.
Quality
Demonstrates accuracy and thoroughness.
Looks for ways to improve and promote quality.
Applies feedback to improve performance.
Monitors own work to ensure quality.
Quantity
Completes work in timely manner.
Strives to increase productivity.
Works quickly.
Attendance/Punctuality
Is consistently at work and on time.
Ensures work responsibilities are covered when absent.
Arrives at meetings and appointments on time.
Attendance/Punctuality
Is consistently at work and on time.
Ensures work responsibilities are covered when absent.
Arrives at meetings and appointments on time.
Dependability
Follows instructions, responds to management direction.
Takes responsibility for own actions.
Teamwork
Balances team and individual responsibilities.
Exhibits objectivity and openness to others' views.
Gives and welcomes feedback.
Contributes to building a positive team spirit.
Puts success of team above own interests.
Able to build morale and group commitments to goals and objectives.
Supports everyone's efforts to succeed.
Recognizes accomplishments of other team members.
Keep commitments.
Commits to extended hours of work when necessary to reach goals.
Completes tasks on time.
Safety
Ability to read and understand safety guidelines of the business.
Ability to approach job responsibilities with an emphasis on safety, efficiency, and quality.
Performs periodic visual safety inspections of vehicle and equipment, reports vehicle and tool defects and takes them out of service until repairs are made or items replaced.
Demonstrates a comprehensive knowledge of company products and services.
Time Management and Communication Skills
Prioritizes regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within the established time frame.
Must be able to multi-task; work on site visits, compose quotes and lead an installation crew
Demonstrated ability to communicate orally with individuals from within and outside the organization
Demonstrates crisis/conflict resolution skills
Ability to self-motivate and take direction from management
Thrives in a multi-tasking environment and can adjust priorities quickly
Timely customer communication on installation updates
PHYSICAL DEMANDS & WORK ENVIRONMENT
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
While performing the duties of this Job, the employee may:
Lift up to 75 lbs. with or without assistance
Climb up to 10 ft with an A-frame ladder
Occasional roof access may be necessary through extension ladders or fixed ladders greater than 20 feet
Extensive walking 3-5 miles / day
Extensive driving 5-6 hours/day
Kneel, squat, bend, push/pull
Move in various positions to accomplish tasks in various environments including tight and confined spaces
Operate motor vehicles or heavy equipment (i.e., forklift)
Operate machinery and/or power tools Working Conditions
Office facility and customer facilities (including commercial kitchens of various types of businesses)
Exposure to noise, heat, cold, slippery, wet dirty conditions may occur
Travel requirement up to 50% of time Hours of Work
Normal business hours with occasional/frequent/extended hours as needed
Flexibility with schedule to meet critical deadlines
Normal scheduled hours cover early mornings, evenings and/or weekends
Extended hours may include nights and/or weekends
#ZR1
Compensation Information:
The pay rate will depend on the successful candidate’s qualifications and prior experience.
ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
Job Description:
ITW Food Equipment Group LLC designs and manufactures commercial food equipment for food service and retail customers through its subsidiaries. The company’s products include ware washing equipment; cooking equipment, including ovens, ranges, and broilers; refrigeration equipment, including refrigerators, freezers, and prep tables; food processing equipment, including slicers, mixers, and scales; and kitchen exhaust, ventilation, and pollution control systems. ITW FEG has the largest service network in this industry to support our global customers, with highly specialized technicians and best-in-class supply chain procedures. The company was incorporated in 2001 and is based in Troy, Ohio. ITW Food Equipment Group LLC is an Illinois Tool Works Inc. subsidiary.
SUMMARY
The Service/Repair Technician 2 possesses fundamental knowledge and has demonstrated mechanical and electrical aptitude with troubleshooting experience. Responsible for providing on-site support to Hobart Service customers that includes but is not limited to: installation and/ or service of commercial food equipment. Routine work schedule including on-call, after-hours, holiday, and weekend on-site repair support.
ESSENTIAL DUTIES AND RESPONSIBILITIES FOR ALL TECHNICIAN LEVELS
These are the most significant job duties performed. The size, scope and complexity of assigned duties and responsibilities are dependent on the level and experience of the incumbent. To perform this job successfully, an individual must be able to perform each assigned essential duty satisfactorily. Other responsibilities or special projects not specifically listed below may also be assigned.
Installs mechanical and electrical commercial food equipment and assists in more advanced installs as needed.
Maintain, diagnose, and repair basic mechanical commercial food equipment for customers on contract and/or on time and material (i.e., T&M) basis.
Ability to interpret and follow schematic diagrams.
Demonstrate knowledge of sequence of operations for multiple operating modes.
Completes and documents preventative maintenance on mechanical and electrical commercial food equipment.
Implements and supports standard operating procedures outlined in Hobart Service safety manuals and programs.
Supports branch and organization financial objectives by providing a quality customer experience.
Maintains current organization, industry, and equipment knowledge.
Responsible for assigned company assets including vehicle, tools, and inventory.
Follows the company's safe driving and other applicable policies.
Supervisory Responsibilities
This position has no direct or indirect supervisory responsibilities.
QUALIFICATIONS
The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Work Experience
High school diploma or GED and 2-4 years of electrical and mechanical experience, or
High school diploma or GED and 0-2 years of HVACR service experience with an EPA certification, or
Vocational certificate in HVACR
Desired Education/Experience
Associate’s degree or Vocational Certificate is preferred.
Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment is preferred.
Certificates and Licenses
Position/Location dependent. Industry certification is highly desirable.
Job Specific Knowledge
To perform this job successfully, the individual needs to demonstrate knowledge of these areas as they relate to the primary functions of the job.
Mechanical Aptitude – demonstrates mechanical and electrical aptitude to operate and troubleshoot equipment. Skilled in use of various tools and equipment (e.g. basic hand tools, reading and following service manuals, gauges, meters, etc.)
Customer Service - highly professional demeanor with excellent telephone skills and etiquette. Utilizes various interpersonal styles and communication methods to positively assist and influence customers.
Problem Solving - fundamental role in finding ways to address all types of problems by having a good approach to a problem without being ineffective, favoring or causing painful consequences.
Safety at Work - learns to keep the organization safe from different risks by developing a high sense of alertness that detects danger from afar and stops it before it causes risk, danger or injury to themselves, or others.
COMPETENCIES
To perform the job successfully, an individual should demonstrate the following competencies.
Technical and Analytical Skills
Ability to read and interpret standard service manuals, mechanical diagrams, sustains understanding of parts stocking and identification methods, practices, and procedures.
Understanding of basic math (addition, subtraction, multiplication, division, calculations of percentages, measurement conversions).
Compiles and summarizes data for supervisor and/or branch manager that will help him/her with creating customer-focused strategies for fostering relationships and sales (e.g., equipment leads, contract leads, water treatment order leads).
Basic knowledge of / working knowledge of Windows applications and Microsoft Office programs such as Word and Excel.
Quality
Demonstrates accuracy and thoroughness.
Looks for ways to improve and promote quality.
Applies feedback to improve performance.
Monitors own work to ensure quality.
Quantity
Meets productivity standards as set by Customer Facing Metrics (CFMs).
Completes work in timely manner.
Strives to increase productivity.
Works quickly.
Attendance/Punctuality
Is consistently at work and on time.
Ensures work responsibilities are covered when absent.
Arrives at meetings and appointments on time.
Dependability
Follows instructions, responds to management direction.
Take responsibility for own actions.
Teamwork
Balances team and individual responsibilities.
Exhibits objectivity and openness to others' views.
Gives and welcomes feedback.
Contributes to building a positive team spirit.
Puts success of team above own interests.
Able to build morale and group commitments to goals and objectives.
Supports everyone's efforts to succeed.
Recognizes accomplishments of other team members.
Keeps commitments.
Commits to extended hours of work when necessary to reach goals.
Completes tasks on time.
Safety
Ability to read and understand safety guidelines of the business.
Ability to approach job responsibilities with an emphasis on safety, efficiency, and quality.
Performs periodic visual safety inspections of vehicle and equipment, reports vehicle and tool defects and takes them out of service until repairs are made or items replaced.
Demonstrates a comprehensive knowledge of company products and services.
Completes required safety training.
Time Management and Communication Skills
Prioritizes regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame.
Demonstrated ability to communicate orally with individuals from within and outside the organization.
Demonstrates crisis/conflict resolution skills.
Ability to self-motivate and take direction from senior technicians and management.
Thrives in multi-tasking environment and can adjust priorities quickly.
PHYSICAL DEMANDS & WORK ENVIRONMENT
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
While performing the duties of this Job, the employee may:
Lift up to 75 lbs with or without assistance
Climb up to 10 ft with an A-frame ladder
Occasional roof access may be necessary through extension ladders or fixed ladders greater than 20 feet
Extensive walking 3-5 miles / day
Extensive driving 5-6 hours/day
Kneel, squat, bend, push/pull
Move in different positions to accomplish tasks in various environments including tight and confined spaces
Operate motor vehicles or heavy equipment
Operate machinery and/or power tools
Working Conditions
Office facility and customer facilities (including commercial kitchens of various types of businesses)
Exposure to noise, heat, cold, slippery, wet dirty conditions may occur
Travel requirement up to 50% of time
Hours of Work
Normal business hours with occasional/frequent/extended hours as needed
Flexibility with schedule to meet critical deadlines
Extended hours may include nights and/or weekends
Normal scheduled hours cover early mornings, evenings and/or weekends
#ZR1
Compensation Information:
The pay rate will depend on the successful candidate’s qualifications and prior experience.
ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
Job Description:
SUMMARY
Service/Repair Technician 3 possesses in depth knowledge and has demonstrated mechanical, electrical, pneumatic, gas, and/or refrigeration (HVACR) aptitude with complex troubleshooting experience. Responsible for providing on-site support to Hobart Service customers that includes but is not limited to: installation and/or service of commercial food equipment. Routine work schedule including on-call, after-hours, holiday, and weekend on-site repair support.
ESSENTIAL DUTIES AND RESPONSIBILITIES FOR ALL TECHNICIAN LEVELS
These are the most significant job duties performed. The size, scope and complexity of assigned duties and responsibilities are dependent on the level and experience of the incumbent. To perform this job successfully, an individual must be able to perform each assigned essential duty satisfactorily. Other responsibilities or special projects not specifically listed below may also be assigned.
Installs mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment and plans and leads more advanced installs as needed.
Maintain, diagnose, and repair mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment for customers on contract and/or on time and material (i.e., T&M) basis.
Ability to interpret and follow schematic diagrams.
Demonstrate knowledge of sequence of operations for multiple operating modes.
Knowledge of state specific and federal regulations related to combustion emissions
Completes and documents preventative maintenance on mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment.
Implements and supports standard operating procedures outlined in Hobart Service safety manuals and programs.
Promotes branch and organization financial objectives by providing quality customer experience and generating leads.
Supports new product introduction.
Maintains current organization, industry, and equipment knowledge.
Responsible for assigned company assets including vehicle, tools, and inventory.
Follows the company's safe driving and other applicable policies.
Supervisory Responsibilities
This position has no direct or indirect supervisory responsibilities.
QUALIFICATIONS
The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Education and Work Experience
High school diploma or GED and 4-7 years of food equipment service experience and/or 2-4 years of HVACR service experience
Desired Education/Experience
Associates Degree or Vocational Certificate preferred.
Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment is preferred.
Certificates and Licenses
Position/Location dependent. Industry certification is highly desirable.
Accredited Certified Technician (CFESA / NATE / Hobart)
EPA Certification
Job —Specific Knowledge
To perform this job successfully, the individual needs to demonstrate knowledge of these areas as they relate to the primary functions of the job.
Mechanical Aptitude – Demonstrates in depth knowledge of mechanical electrical, pneumatic, gas, and/or refrigeration (HVACR) aptitude with complex troubleshooting experience. Skilled in use of various tools and equipment (e.g. basic hand tools, reading and following service manuals, gauges, meters, etc.)
Customer Service - Utilizes various interpersonal styles, communication methods, and problem-solving skills to positively assist and influence customers.
Safety at Work – Observe and practice all safety and security procedures. (PPE, safety training, etc.)
COMPETENCIES
To perform the job successfully, an individual should demonstrate the following competencies.
Technical and Analytical Skills
Ability to read and interpret standard service manuals, mechanical diagrams, sustains understanding of parts stocking and identification methods, practices, and procedures.
Understanding of basic math (addition, subtraction, multiplication, division, calculations of percentages, measurement conversions).
Compiles and summarizes data for supervisor and/or branch manager that will help him/her with creating customer-focused strategies for fostering relationships and sales (e.g., equipment leads, contract leads, water treatment order leads).
Basic knowledge of / working knowledge of Windows applications and Microsoft Office programs such as Word and Excel.
Quality
Demonstrates accuracy and thoroughness.
Looks for ways to improve and promote quality.
Applies feedback to improve performance.
Monitors own work to ensure quality.
Quantity
Meets productivity standards as set by Customer Facing Metrics (CFMs).
Completes work in timely manner.
Strives to increase productivity.
Works quickly.
Attendance/Punctuality
Is consistently at work and on time.
Ensures work responsibilities are covered when absent.
Arrives at meetings and appointments on time.
Dependability
Follows instructions, responds to management direction.
Takes responsibility for own actions.
Teamwork
Balances team and individual responsibilities.
Exhibits objectivity and openness to others' views.
Gives and welcomes feedback.
Contributes to building a positive team spirit.
Puts success of team above own interests.
Able to build morale and group commitments to goals and objectives.
Supports everyone's efforts to succeed.
Recognizes accomplishments of other team members.
Keeps commitments.
Commits to extended hours of work when necessary to reach goals.
Completes tasks on time.
Safety
Ability to read and understand safety guidelines of the business.
Ability to approach job responsibilities with an emphasis on safety, efficiency, and quality.
Performs periodic visual safety inspections of vehicle and equipment, reports vehicle and tool defects and takes them out of service until repairs are made or items replaced.
Demonstrates a comprehensive knowledge of company products and services.
Completes required safety training.
Time Management and Communication Skills
Prioritizes regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame.
Demonstrated ability to communicate orally with individuals from within and outside the organization.
Demonstrates crisis/conflict resolution skills.
Ability to self-motivate and take direction from senior technicians and management.
Thrives in multi-tasking environment and can adjust priorities quickly.
PHYSICAL DEMANDS & WORK ENVIRONMENT
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
While performing the duties of this Job, the employee may:
Lift up to 75 lbs with or without assistance
Climb up to 10 ft with an A-frame ladder
Occasional roof access may be necessary through extension ladders or fixed ladders greater than 20 feet
Extensive walking 3-5 miles / day
Extensive driving 5-6 hours/day
Kneel, squat, bend, push/pull
Move in different positions to accomplish tasks in various environments including tight and confined spaces
Operate motor vehicles or heavy equipment
Operate machinery and/or power tools
Working Conditions
Office facility and customer facilities (including commercial kitchens of various types of businesses)
Exposure to noise, heat, cold, slippery, wet dirty conditions may occur
Travel requirement up to 50% of time
Hours of Work
Normal business hours with occasional/frequent/extended hours as needed
Flexibility with schedule to meet critical deadlines
Extended hours may include nights and/or weekends
Normal scheduled hours cover early mornings, evenings and/or weekends
#ZR1
Compensation Information:
The pay rate will depend on the successful candidate’s qualifications and prior experience.
ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
Job Description:
Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the communities where they live and work, and demonstrate the ITW values of Integrity, Simplicity, Trust, Respect and Shared Risk.
Are you mechanically and electrically inclined? Do you like providing customers with quality service solutions? Join our team and become a part of the leading nationwide provider of commercial food equipment service!
You will work with customers to electrically/mechanically troubleshoot, diagnose, repair, and maintain a variety of commercial food equipment to include cooking, food preparation, ware washers, weigh wrap, baking and refrigeration.
You will typically leave from home each morning and work with minimal direct supervision at customer sites.
You will meet or surpass weekly productivity and customer-oriented goals while maintaining a high level of customer service.
What you’ll bring to the table:
An accredited High School Diploma or GED and 2-4 years of similar electrical/mechanical experience
You must have a valid Driver’s License and ability to drive multiple hours daily
You should be able to work Overtime and On-Call as required
You must be able to attend our industry leading training at our corporate headquarters in Troy, OH
Physical Demands & Work Environment
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
While performing the duties of this Job, the employee may:
Lift up to 75 lbs with or without assistance
Climb up to 10 ft with an A-frame ladder
Occasional roof access may be necessary through extension ladders or fixed ladders greater than 20 feet
Extensive walking 3-5 miles / day
Extensive driving 5-6 hours/day
Kneel, squat, bend, push/pull
Move in different positions to accomplish tasks in various environments including tight and confined spaces
Operate motor vehicles or heavy equipment
Operate machinery and/or power tools
Working Conditions
Office facility and customer facilities (including commercial kitchens of various types of businesses)
Exposure to noise, heat, cold, slippery, wet dirty conditions may occur
Travel requirement up to 50% of time
Hours of Work
Normal business hours with occasional/frequent/extended hours as needed
Flexibility with schedule to meet critical deadlines
Extended hours may include nights and/or weekends
Normal scheduled hours cover early mornings, evenings and/or weekends
Why work for us?
Competitive pay
Great insurance options with low premiums
Paid vacation and holidays
401K with company match
Extensive on-the-job, online, and classroom training
Service vehicle, uniforms, and safety equipment provided
Safety-conscious work environment
#ZR1
ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
Job Description:
ITW Food Equipment Group LLC designs and manufactures commercial food equipment for food service and retail customers through its subsidiaries. The company’s products include ware washing equipment; cooking equipment, including ovens, ranges, and broilers; refrigeration equipment, including refrigerators, freezers, and prep tables; food processing equipment, including slicers, mixers, and scales; and kitchen exhaust, ventilation, and pollution control systems. ITW FEG has the largest service network in this industry to support our global customers, with highly specialized technicians and best-in-class supply chain procedures. The company was incorporated in 2001 and is based in Troy, Ohio. ITW Food Equipment Group LLC is an Illinois Tool Works Inc. subsidiary.
SUMMARY
Service/Repair Technician 1 is entry level in the service technician occupation requiring fundamental knowledge of mechanical and/or electrical aptitude with some troubleshooting experience. Responsible for providing on-site support to Hobart Service customers that includes but is not limited to: installation and/ or service of commercial food equipment. Routine work schedule including on-call, after-hours, holiday, and weekend on-site repair support.
ESSENTIAL DUTIES AND RESPONSIBILITIES
These are the most significant job duties performed. The size, scope and complexity of assigned duties and responsibilities are dependent on the level and experience of the incumbent. To perform this job successfully, an individual must be able to perform each assigned essential duty satisfactorily. Other responsibilities or special projects not specifically listed below may also be assigned.
Installs basic mechanical commercial food equipment and assists in more advanced installs as needed. Maintain, diagnose, and repair basic mechanical commercial food equipment for customers on contract and/or on time and material (i.e., T&M) basis.Completes and documents preventative maintenance on basic mechanical commercial food equipment.Implements and supports standard operating procedures outlined in Hobart Service safety manuals and programs.Supports branch and organization financial objectives by providing a quality customer experience.Maintains current organization, industry, and equipment knowledge.Responsible for assigned company assets including vehicle, tools, and inventory.Follows the company's safe driving and other applicable policies.Supervisory Responsibilities
This position has no direct or indirect supervisory responsibilities.
QUALIFICATIONS
The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Required Education and Work Experience
High school diploma or GED and,0-2 years of electrical/mechanical experienceDesired Education/Experience
Associates Degree or Vocational Certificate is preferred.Mechanical or electrical experience is preferred.Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment is preferred.Certificates and Licenses
Position/Location dependent.Job Specific Knowledge
To perform this job successfully, the individual needs to demonstrate knowledge of these areas as they relate to the primary functions of the job.
Mechanical Aptitude – demonstrates mechanical aptitude to operate and troubleshoot equipment. Skilled in use of various tools and equipment (e.g. basic hand tools, reading and following service manuals, gauges, meters, etc.)Customer Service - highly professional demeanor with excellent telephone skills and etiquette. Utilizes various interpersonal styles and communication methods to positively assist and influence customers.Problem Solving - fundamental role in finding ways to address all types of problems by having a good approach to a problem without being ineffective, favoring or causing painful consequences.Safety at Work - learns to keep the organization safe from different risks by developing a high sense of alertness that detects danger from afar and stops it before it causes risk, danger or injury to themselves, or others.COMPETENCIES
To perform the job successfully, an individual should demonstrate the following competencies.
Technical and Analytical Skills
Ability to read and interpret standard service manuals, mechanical diagrams, sustains understanding of parts stocking and identification methods, practices, and procedures.Understanding of basic math (addition, subtraction, multiplication, division, calculations of percentages, measurement conversions)Ensure they are following workflow processes (e.g., Inspection accuracy)Understanding and promoting sales/lead opportunities to assist in creating customer-focused strategies for fostering business relationships (e.g., equipment leads, contract leads, water treatment order leads). Basic knowledge of / working knowledge of Windows applications and Microsoft Office programs such as Word and Excel.Quality
Demonstrates accuracy and thoroughness.Looks for ways to improve and promote quality.Applies feedback to improve performance.Monitors own work to ensure quality.Quantity
Meets productivity standards as set by Customer Facing Metrics (CFMs).Completes work in timely manner.Strives to increase productivity.Attendance/Punctuality
Is consistently at work and on time.Ensures work responsibilities are covered when absent.Arrives at meetings and appointments on time.Dependability
Follows instructions, responds to management direction.Takes responsibility for own actions.Teamwork
Balances team and individual responsibilities.Exhibits objectivity and openness to others' views.Gives and welcomes feedback.Contributes to building a positive team spirit.Puts success of team above own interests.Able to build morale and group commitments to goals and objectives.Supports everyone's efforts to succeed.Recognizes accomplishments of other team members.Keeps commitments.Commits to extended hours of work when necessary to reach goals.Completes tasks on time.Safety
Ability to read and understand safety guidelines of the business.Ability to approach job responsibilities with an emphasis on safety, efficiency, and quality.Performs periodic visual safety inspections of vehicle and equipment, reports vehicle and tool defects and takes them out of service until repairs are made or items replaced. Demonstrates a comprehensive knowledge of company products and services.Completes required safety training.Time Management and Communication Skills
Prioritizes regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame.Demonstrated ability to communicate orally with individuals from within and outside the organization.Demonstrates crisis/conflict resolution skills.Ability to self-motivate and take direction from senior technicians and management.Thrives in multi-tasking environment and can adjust priorities quickly.PHYSICAL DEMANDS & WORK ENVIRONMENT
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
While performing the duties of this Job, the employee may:
Lift up to 75 lbs with or without assistanceClimb up to 10 ft with an A-frame ladderOccasional roof access may be necessary through extension ladders or fixed ladders greater than 20 feet Extensive walking 3-5 miles / dayExtensive driving 5-6 hours/dayKneel, squat, bend, push/pullMove in different positions to accomplish tasks in various environments including tight and confined spacesOperate motor vehicles or heavy equipmentOperate machinery and/or power toolsWorking Conditions
Office facility and customer facilities (including commercial kitchens of various types of businesses)Exposure to noise, heat, cold, slippery, wet dirty conditions may occurTravel requirement up to 50% of timeHours of Work
Normal business hours with occasional/frequent/extended hours as neededFlexibility with schedule to meet critical deadlinesExtended hours may include nights and/or weekendsNormal scheduled hours cover early mornings, evenings and/or weekends#ZR1
ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
