Job DescriptionJob DescriptionHelp Desk Support: II
All who apply MUST work on-site in Port Arthur, TX AND will be working overnight and weekend hours - rotating schedule - at least through March.
-Provides first level IT support for all end-users via telephone, email or chat
-Troubleshoots and resolves hardware, software and voice/data communication systems issues
-Escalates calls when appropriate
-Writes concise, informative service tickets
-Follows up on all tickets in a timely manner and pursues issues through to resolution
Requirements:
-3 to 5 years of relevant experience
-Requires experience using ticketing systems and writing technical support reports and documentation
-Must possess broad knowledge and proficiency with popular operating systems, Azure, InTune, O365, application software, desktop and laptop computers, printers and networks
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