Ironwood Cancer & Research Centers has beautiful state-of-the-art integrated Cancer and Women's Centers, with locations strategically located throughout the Valley. Each one provides a superior cancer care environment with a full spectrum of cancer related services for patients. Our multi-disciplinary team approach includes surgical oncology, medical oncology, radiation oncology, women's centers, diagnostic imaging services, social service support, nutritionist, integrative services, and genetic counseling.
Mission Statement: To serve the community by providing quality, comprehensive cancer care which respects the values and needs of each individual.
Position Summary:
Works under the supervision and guidance of the Office Manager, the front office team lead is responsible for the overall flow and efficiency of all front office procedures. Coordinates and supervises the activities of all front office roles to include check-in, check-out I & II and supporting coverage as needed. Performs job duties and responsibilities in compliance with company policies and procedures. Performs other duties and responsibilities as required. This is a Monday-Friday position in our Goodyear location.
Essential Duties and Responsibilities:
Is the subject matter expert for all front office positions (check-in, and check-out I & II), functions, tasks, and duties.Fills-in as needed to insure proper coverage.Coordinates daily clinic front office coverage; distributes work equally amongst team. Ensures staff is crossed trained so we always have backup/coverage.Assists Office Manager in monitoring daily performance of Front Office team; coaches and develops employees to ensure productivity and quality of workCollaborates with Office Manager in the onboarding and training of new employees.Works in conjunction with the Office Manager to ensure that new hire front office staff is adequately trained and consistently following the applicable Front office operating procedures and workflows. Leads by example, motivates, and supports staff. Provide input for OM/Supervisor in 30-60-90-day reviews.Alongside the Office Manager, holds monthly 1:1 meetings with Front Office as well as weekly Team meetings as applicable.Assists Office Manager with leadership responsibilities for the front desk team, as well as audits, process improvement initiatives and changes regarding insurance, company policies, etc.Responsible for monitoring the waiting room area and ensuring all patients have been taken care of and assisted in a timely manner. Inform patients of extended wait times and/or schedule changesCollaborates with office manager to ensure the completion of daily reconciliation, daily deposit balancing, counting cash, preparing bank deposit for pickup, ensure no discrepancies remain unresolved, etc.
Minimum Qualifications
Knowledge of HIPAA rules & regulations preferred.Knowledge of insurance company’s procedures and policies preferred.Knowledge of governmental, legal and regulatory provisions related to collection activities.Knowledge of diagnostic testing and radiation procedures. Knowledge of CPT, ICD, HCPCS coding preferred. Proficiency in Microsoft Office, Word, Excel and Internet.Ability to operate a computer and office equipment.Excellent customer service skills.Excellent verbal and writing communication skills.Basic mathematical knowledge.
Education and/or Experience:
Minimum three years medical office experience including supervisory experience. Medical Oncology experience preferred.Certificates, Licenses, Registrations:
None.
We offer a competitive salary and a comprehensive benefit package including health/dental/vision and life insurance, 401K, and a caring work environment. We are an E.O.E.
Visit our website at www.ironwoodcrc.com. "Outsmarting Cancer One Patient at a Time"
Read LessAt Ironwood, care is personal—and so is our team culture. Our Phoenix location is looking for experienced Office Lead who value consistency, show up for their patients and coworkers, and are ready to build something long-term with a workplace where teamwork is the standard. Are you passionate about patient care and ready to make a difference in the lives of those battling cancer? Ironwood Cancer & Research Centers is for you! Apply directly at www.ironwoodcrc.com and click on Join Our Team at the bottom of the home page for all positions.
Position Summary:
Assists in monitoring the efficiency of the office support team. Coordinates the activities of the office team and provides coverage as needed.
Essential Duties
Provide cross-coverage and support for Medical Assistant, Surgery Scheduling, and Front Office in our Women's Center Office functions.Coordinate daily clinical support, balance office and schedules, and ensure efficient task distributionSupport workflow optimization, referral relationships, and quality improvement initiativesTrain staff, conduct competency assessments, and perform auditsManage team communications (inboxes, voicemails, portal messages, RX line)Serve as first point of contact for patient and staff concerns while promoting a positive team cultureTravel between offices as needed and perform additional duties as assignedKnowledge, Skills & Qualifications
Strong computer, typing, and EMR skills; ability to work safely in a fast-paced environmentPrior medical assisting experience REQUIRED, including vital signs and physician-directed tasksExcellent organizational, communication, and customer service skillsKnowledge of HIPAA regulations; familiarity with diagnostic testing and radiation procedures preferredExperience with chemotherapy drugs/supplies and bilingual skills are a plusReliable, flexible, self-motivated, with a stable work historyEducation and Experience:
Minimum of 3 years’ experience in Medical Assisting and Front Office roles required.Graduation from an accredited medical assisting program.Experience in Medical Oncology preferred.Certificates, Licenses, and Registrations:
National MA Certification required or must be obtained within 90 days of hire.Valid driver’s license required.We offer a competitive salary and a comprehensive benefit package including health/dental/vision insurance, life insurance, PTO, 401K, and more. We offer a caring work environment and are an E.O.E.
Please visit our website at www.ironwoodcrc.com. "Outsmarting Cancer One Patient at a Time."
Read Less