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Ironwear
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  • Regional Account Manager (Sacramento)  

    - San Jose
    Regional Account ManagerIronwear is a safety solution provider. For ov... Read More
    Regional Account Manager

    Ironwear is a safety solution provider. For over 30 years we have manufactured, developed, and reengineered Personal Protective Equipment (PPE) for all industrial markets around the globe. The Regional Account Manager will expand our customer base and achieve sales quotas in their assigned territory. This position will require traveling, face-to-face visits, meeting and presenting to Buyers, Distributors, Safety Managers, and Purchasing personnel, and attending trade shows and company events. Ultimately, you will ensure your area of responsibility meets and exceeds the expectations of our business objectives and contributes to our company's success in the long run.

    Responsibilities

    Create regional sales plans and quotas in alignment with business objectives.Report on regional sales resultsForecast quarterly and annual profits.Prepare and review the annual budget for the area of responsibility.Analyze regional market trends and discover new growth opportunities.Address potential problems and suggest prompt solutions.Suggest new services/products and innovative sales techniques to increase customer satisfaction.Network with key customers to identify and address specific needs.Engage and ultimately own the relationship of the end-users within the region.Establish and execute account strategies for key distributors.Maintain daily activity within the customer management database.Act as the liaison between customers and internal teams ensuring clients' requirements are met.

    Required Skills/Abilities

    At least one year's PPE sales experienceProven work experience as a Regional Sales Manager, Area Manager, or similar senior sales role.Ability to measure and analyze key performance indicators (ROI and KPIs).Familiarity with CRM software.Excellent communication skills.Strong organizational skills with a problem-solving attitude.Availability to travel as needed.

    Education and Experience

    BS degree in Sales, Business Administration, or relevant field.A minimum of five year's related experience

    What's In It For You!

    Career growth & developmentCompetitive Compensation PlanGroup benefits including medical, dental, and vision benefits with 100% premiums paid by IronwearPaid Time OffPaid Holidays401k with company match Read Less
  • Customer Experience Coordinator  

    - Harris County
    Customer Experience Coordinator Ironwear is an established and growing... Read More
    Customer Experience Coordinator Ironwear is an established and growing safety solution provider. For over 35 years we have manufactured, developed, and reengineered Personal Protective Equipment (PPE) for all industrial markets around the globe. The Customer Experience Coordinator will assist as a direct link between the Customer, Sales Team, and internal personnel. The position includes a limited sales capacity, maintaining customer relationships, providing ongoing support, addressing various customer needs, addressing inquiries regarding products, and helping them make informed decisions about products to purchase. Responsibilities: Answer incoming phone calls, customer support emails and customer chats while providing a first-class customer experience. Evaluate and write up incoming orders and present them to the Processing Department. Assist customers with product inquiries regarding inventory, pricing, incoming orders, back orders, and returned goods. Have a basic understanding of company product knowledge to properly address customer questions and concerns. Offer customers alternative products or additional products to boost sales and provide first-class customer service. Provide customer outreach when necessary to relay and evaluate any pending issues. Communicate cross-functionally with processing team/Account Managers to ensure orders are processed accurately inclusive of; price validation, shipping methods/costs, backorders etc. Communicate with account managers to address any customer concerns. Process all paperwork for customer orders/RMAs/backorders etc. Compile pertinent customer data in provided documentation and flag any concerns/patterns to management. Maintain and collect accurate customer data in our ticketing, ERP and CRM platforms Read Less

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Astrid-Lindgren-Weg 12 38229 Salzgitter Germany