WHO WE ARE
We are an I.T. consulting company that provides high-end/high-quality support services to various small and medium-sized businesses with an emphasis on professionalism and reliability. We service the southern California region and throughout the US.
WHO WE ARE LOOKING FOR
The Desktop Technician is responsible for providing technical support, troubleshooting, and maintenance for desktop computers, laptops, mobile devices, and related peripherals. This role ensures end-users have reliable and secure access to the tools they need to perform their jobs effectively. The Desktop Technician will work closely with the IT team to install, configure, and maintain hardware, software, and network connectivity, while also providing excellent customer service to all users.
Job Responsibilities
· Respond to helpdesk tickets & phone calls for technical assistance.
· Diagnose and resolve hardware, software, and network connectivity issues.
· Provide remote and in-person support for on-site and remote employees.
· Install, configure, and upgrade desktop/laptop computers, mobile devices, printers, and other peripherals.
- Deploying, configuring, and supporting endpoint management solutions, including Jamf Pro and Microsoft Intune.
· Replace or repair defective hardware components.
· Configure user profiles, email accounts, and application access based on company policies.
· Assist in migrating users to updated systems or software platforms.
· Maintain accurate inventory of hardware and related assets.
· Document troubleshooting steps, resolutions, and system configurations.
· Work closely with network administrators, system administrators, and other IT staff to resolve complex issues.
· Strong interpersonal skills
· Excellent verbal and written communication skills
· Must be comfortable interacting with staff and customers at all levels
· Work independent but in a team atmosphere & enjoy daily technical challenges
· Must be professional, courteous, and service-oriented
· Punctual, dependable, and reliable
· Effective in a very independent and fast paced environment.
· Ability to follow and enforce our standard set of support policies.
· Reliable transportation is a must
· Possess a valid California driver’s license
Education & Experience:
Associate’s degree in Information Technology, Computer Science, or related field; or equivalent work experience.3-5 years of desktop support or IT helpdesk experience.Skills & Knowledge:
Strong knowledge of Windows and macOS operating systems; familiarity with Linux a plus.Experience with Microsoft 365, Active Directory, and common business applications.Basic networking knowledge (TCP/IP, DNS, DHCP, VPN).Strong troubleshooting, problem-solving, and communication skills.Other Requirements:
Ability to lift up to 50 lbs for hardware installation.Availability to work occasional evenings/weekends for projects or maintenance.Availability to take part in rotational after-hours support coverageCustomer-service oriented, with the ability to explain technical concepts to non-technical users.May require on-call availability for urgent technical issues.Preferred Certifications:
CompTIA A+, Network+, or Security+· MCDST, MCTS, MCITP, A+, MCSA or MCSE
Internal/External Contacts:
Daily interaction with variety of clients. Must refer questions or concerns outside own knowledge area to other team members in order to achieve client satisfaction.
Working Conditions:
The majority of work will be performed at our client site. Consecutive hours spent at a time sitting in front of computer monitor and using keyboard and mouse.
Company DescriptionInverselogic is a technology consulting, network management, managed services and software development firm with over 20 years in business.WHO WE ARE
We are an I.T. consulting company that provides high-end/high-quality support services to various small and medium-sized businesses with an emphasis on professionalism and reliability. We service the southern California region and throughout the US.
WHO WE ARE LOOKING FOR
We are seeking an experienced Business Operations Manager to oversee the operational functions that support our client’s technology and business teams. This role is responsible for managing procurement, software and hardware assets, vendor relationships, licensing compliance, onboarding/offboarding workflows, mobile device management, and operational process improvements across the organization.
The ideal candidate is highly organized, detail-oriented, and capable of collaborating across multiple departments to ensure efficient business operations while maintaining compliance, documentation, and operational excellence.
Job Responsibilities
· Serve as the primary purchasing agent for technology hardware, software, services, and subscriptions.
· Manage vendor relationships, contract renewals, software subscriptions, and licensing agreements.
· Conduct regular audits of software and service utilization to optimize costs and compliance.
· Evaluate vendors and coordinate procurement activities across departments.
· Maintain accurate inventories of software, hardware, mobile devices, and service agreements.
· Administer software licensing and subscription management across numerous business platforms.
· Track billing schedules, renewal dates, user access, and contract obligations.
· Ensure compliance with licensing requirements and internal governance standards.
· Coordinate technology onboarding and offboarding processes in partnership with HR and department leaders.
· Manage user provisioning, equipment deployment, account setup, and access management.
· Coordinate equipment recovery and access revocation during employee separations.
· Oversee mobile device procurement, deployment, inventory management, and return processes.
· Maintain lifecycle documentation and replacement planning for company-issued devices.
· Develop, maintain, and improve Standard Operating Procedures (SOPs), process documentation, and operational templates.
· Identify opportunities for process automation and operational efficiency improvements.
· Create and maintain operational reports, dashboards, and metrics.
· Partner with Finance, HR, Facilities, Project Management, Creative, and Business teams to align operational processes.
· Support department effectiveness initiatives and operational planning.
· Serve as a key stakeholder in organizational process improvement projects.
What We Are Looking For
· Comfortable interacting with staff, vendors, and customers at all levels with professionalism and courtesy.
· Punctual, dependable, and reliable with a consistent track record of follow-through.
· Effective working independently in a fast-paced environment with minimal supervision.
· Able to follow and enforce a standard set of support policies with consistency and fairness.
· Reliable transportation and a valid California driver’s license with a clean background check history required.
Education & Experience:
• Bachelor’s degree in Business Administration, Information Systems, Operations Management, or a related field, or equivalent professional experience.
• 5+ years of experience supporting IT business operations, vendor management, asset lifecycle management, or related functions.
• Experience managing complex business processes and cross-functional projects.
• Strong analytical, organizational, and problem-solving skills.
• Experience creating reports, dashboards, and operational metrics.
• Strong communication and stakeholder management skills.
• Customer-service oriented, with the ability to explain technical concepts to non-technical users.
• Familiarity with IT Asset Management (ITAM) tools and Software Asset Management (SAM) best practices; experience managing multi-platform environments at scale.
• Budget management and cost optimization experience; ability to track spending, identify savings opportunities, and present financial data to leadership.
• Familiarity with IT service management (ITSM) and ticketing platforms such as Jira, ServiceNow, or equivalent tools.
• Working knowledge of data privacy and compliance frameworks (e.g., SOC 2 awareness, HIPAA considerations) as they apply to vendor management and user access.
• Vendor negotiation skills; demonstrated ability to secure favorable contract terms, renewals, and pricing on behalf of the organization.
• Change management experience; ability to guide staff through operational transitions, system changes, and process improvements with minimal disruption.
• High degree of discretion and confidentiality; this role has access to vendor contracts, personnel records, and security systems requiring sound judgment and professionalism at all times.
Working Conditions:
Most of the work will be performed at our client site in Santa Monica CA.
Consecutive hours spent at a time sitting in front of computer monitor and using keyboard and mouse.
Schedule: Monday through Friday, standard business hours. On-site at client location in Santa Monica, CA.
On-Call: May require occasional on-call availability for urgent issues outside of standard hours.
Company DescriptionInverselogic is a technology consulting, network management, managed services and software development firm with over 20 years in business.
