Job DescriptionJob DescriptionAbout the Role:The Case Manager position provides comprehensive case management services to nurses, including assessing service needs, coordinating referrals and overseeing contract development, compliance, and monitoring. Consults and coordinates with nurses, employers, Department of Health/Board of Nursing representatives and treatment providers.
Responsibilities:
• Provide ongoing case management to support nurses and ensure public safety.
• Collect and analyze information from nurses, employers, attorneys, treatment providers and the DOH.
• Facilitates communication and collaboration with nurses, employers, DOH/BON representatives, treatment providers, legal entities, and community resources to coordinate referrals and support.
• Research and present complex cases for interdisciplinary clinical review and recommendations.
• Work closely with the clinical team to promote nurse well-being and public safety.
• Coordinate evaluations and treatment referrals, monitor licensure status and assess available resources.
• Collaborate with treatment providers to assess nurses’ safe practice and implement work limitations.
• Maintain accurate case documentation in systems to track nurse progress.
• Uphold confidentiality of all nurses, clients, and company information.
• Assist Leadership with special projects, workflow improvements and other assigned tasks.
Knowledge, Skills and Abilities:
• Knowledge of confidentiality and compliance requirements, including applicable federal and state laws (HIPAA and 42 CFR Part 2), with the ability to maintain strict confidentiality of sensitive information, exercise sound professional judgment, and communicate privacy requirements clearly while ensuring compliance with all legal and organizational standards.
• Proficient in Microsoft Windows and Microsoft Office applications (Word, Excel, PowerPoint), Adobe software and electronic case management systems with the ability to learn and adapt to new software applications as required.
• Exhibits excellent professional writing skills with proper grammar, clarity and accuracy.
• Communicates clearly and effectively, adapting style for different audiences and settings.
• Demonstrates strong dependability, accountability, attention to detail and organizational
Education and Experience:• Bachelor’s degree required; Master’s degree preferred.
• Experience in nursing preferred.
• Certification in the addiction field or equivalent experience.
• Licensure in an appropriate field (social work, mental health, nursing)
• Experience with substance use disorders, mental health and medical terminology.
• Working knowledge of HIPAA Privacy and Security Rules and 42 CFR Part 2 confidentiality requirements, particularly as they apply to the protection and disclosure of substance use disorder records.
Work Environment and Requirements:
• Experience working in a remote work environment.
• Designated workspace.
• Minimum of 100mbps of high-speed internet required.
• May require occasional evening or weekend work.
• Ability to travel as needed.
• Participate in all required ongoing job-related training, including privacy and confidentiality, computer systems and applications and security protocols to ensure compliance and operational excellence.
Physical Requirements:
• Extended periods of sitting or standing at a computer.
• Frequent typing and document handling.
• Occasionally lift, carry or reposition standard computer equipment.
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