Interstate Waste Services is the most progressive and innovative provider of solid waste and recycling services in the greater New York, New Jersey and Connecticut markets with a rail-served landfill in Ohio. IWS is committed to delivering high-quality waste, recycling and environmental services, while prioritizing the safety of our employees, customers and communities. We cater to a diverse range of industrial, medical and commercial/residential customers.
Founded in 1998, IWS has grown over the years through acquisitions, many of which were family-owned businesses that remain a part of our team today. We're proud to combine the resources of a large company with the values and care of a family-run business.
Essential Job SummaryThe Sales Operations Director is responsible for defining and leading the strategy, structure, and execution of the Sales Operations function. This role provides leadership and direction across sales planning, performance analytics, forecasting, process optimization, and sales technology. The Director partners with executive leadership to drive revenue growth, improve sales effectiveness, and ensure operational scalability. This position is accountable for building, developing, and leading a high-performing Sales Operations team while aligning sales operations initiatives with broader organizational objectives.
Essential Job Functions: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.:Develop, implement, and continuously improve sales operations strategies, processes, and workflows to enhance sales productivity and efficiency.
Lead the design, implementation, and continuous optimization of sales operations strategy, structure, and processes.
Own enterprise sales forecasting, pipeline governance, and performance reporting frameworks.
Provide strategic insights and recommendations to executive leadership regarding sales performance, risks, and opportunities.
Establish and monitor KPIs, dashboards, and analytics to drive data-informed decision-making.
Oversee sales technology ecosystem, including CRM strategy, optimization, adoption, and data integrity.
Drive cross-functional alignment across Sales, Finance, Marketing, and Operations to support revenue objectives.
Identify organizational inefficiencies and implement scalable solutions to improve sales productivity.
Lead annual sales planning processes, including territory design, capacity modeling, and quota frameworks.
Build, mentor, and develop the Sales Operations team, fostering accountability and high performance.
Serve as a strategic advisor to sales leadership on process, performance, and operational improvements.
Requirements and Qualifications
Bachelor's degree required; MBA or advanced degree preferred.
Minimum 8-10+ years of experience in Sales Operations, Business Operations, or Revenue Operations.
Minimum 3-5+ years of leadership experience managing high-performing teams.
Demonstrated experience supporting senior sales leadership and executive stakeholders.
Strong strategic, analytical, and financial acumen.
Deep experience with sales forecasting, pipeline management, and revenue planning.
Expertise in CRM systems (Salesforce preferred) and sales technology platforms.
Proven ability to drive process transformation and operational improvements.
Excellent executive communication, presentation, and stakeholder management skills.
Ability to influence decision-making at senior leadership levels.
Six-sigma and or ISO 9001 certification Preferred
Additional Information:Interstate Waste Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Salary Range Minimum: USD $150,000.00/Yr. Salary Range Maximum: USD $200,000.00/Yr. Read LessOperations Site Manager
Interstate Waste Services is the most progressive and innovative provider of solid waste and recycling services in the country! We primarily service Northern New Jersey, Southern New York State, New York City, Connecticut, with a state-of-the-art rail served landfill located in Ohio. We cater to a diverse range of residential, industrial and commercial customers. Our mission has always been to provide our customers with the highest quality waste, recycling and environmental services, while keeping focus on employee, customer and environmental safety.
What makes our company culture unique is we have mastered the ability to balance the standards of a large corporate company while maintaining our small business family style culture.
Essential Job Summary
Job Highlights
Site Manager manages the assigned scope of responsibility within a line of business and/or at specific site within a market. May be assigned single or multiple depots, building facilities, expense management, operations staff to maintain and ensure safe performance and productivity metrics and processes.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
Manages the day-to-day operations of the depot(s), and provides daily support to Operations manager(s), supervisors in ensuring quality and budget performance. Monitors budget and operating metrics while diagnosing and improving processes, procedures, and performance. Executes necessary precautions to ensure safety and compliance with Company, OSHA, and other standards and regulations. Ensures thorough root cause investigations for all injuries and incidents, following-up with consistent discipline and retraining and that management Oversees personnel needs of the department including selecting, coaching, disciplining, and training employees and evaluating employee performance. Provides input into termination, compensation, and promotion decisions. Formulates both short-term and long-term goals and action plans in conjunction with the Site Manager(s) and Director of Operations. Participates in regular P&L reviews to ensure that budgets are met; develops and implements programs for optimal equipment utilization, equipment maintenance, and labor and material costs. Interacts with local city, municipal, and county agencies to ensure customer satisfaction, improve efficiency, renew contracts and negotiate new contracts; establishes IWS as a good corporate citizen and valued resource. Works with functional groups to resolve employee relations and labor relations issues. Requirements and QualificationsRequirements:
Supervisory experience: 5+ years supervisory/team management experience to include direct and indirect reports.
Education and Experience
Education: Associate degree (accredited) or in lieu of degree, High School Diploma or GED (accredited) and 2 years of relevant work experience. Experience: 3 years of work experience (in addition to education requirement) in transportation, logistics, or solid waste operations in which coaching, routing assessments and leading employeesOther Knowledge, Skills or Abilities Required
Experience in a position involving operations, customer service, community relations, health and safety, financial, and human resources function, experience as a supervisor or manager; experience implementing safety (OSHA) programs and equipment specifications, experience preparing and managing budgets, and experience resolving labor relations issues required. Additional Information:
Career opportunities
We believe in providing the training and development you need to grow your career with Interstate Waste Services. Many of our Supervisors, Managers, and other leadership staff started their careers as Helpers, Drivers, or Dispatchers. IWS is proud to be an equal opportunity employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
This job description is intended to be an accurate representation of the general functions of the job, rather than exhaustive list of duties, responsibilities, or experience. Other duties may be assigned, requested, or required. Aspects of the job may be altered without notice.
Interstate Waste Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Salary Range Minimum: USD $155,000.00/Yr. Salary Range Maximum: USD $190,000.00/Yr. Read Less