Job Title: Receptionist
Department: Front Office
Reports To: Front Office Lead(s), Practice Administrator, & Managing Physician & CEO
Job Summary: Responsible for professional customer service through face-to-face and telephone interactions.
Minimum Requirements
One year experience in a position with high public contactExperience in a medical office is preferredKnowledge of medical terminology is preferredAbility to efficiently use Microsoft Windows programsAbility to use a fax machine, copy machineAbility to be congenial, calm and effective under pressureAbility to deal effectively with angry and upset patientsAbility to deal effectively with and resolve conflict situationsAbility to communicate and interact diplomatically and politely with patients, the public and co-workersAbility to use the English language both orally and in writingAbility to read and follow written instructionsEssential Job Duties
Greet patients and visitorsPerform opening and closing duties dailyMonitor public activity in patient waiting area and elevator lobbyMaintain public area in a neat and orderly mannerAssure that reading materials and refreshments are available to the publicAnswer phones and in-person inquires, direct inquires to appropriate area or personDistribute telephone inquiries generated to the appropriate department or personReceive and route faxed, couriered, and other incoming documents in an accurate and timely mannerReceive and route messages in an accurate and timely mannerPrepare incoming faxes to be deliveredMaintain numeric filing system for patient's medical charts, including preparing, filing, pulling, copying, routing, and locating missing chartsReceive and process daily request for release of medical records in accordance with legal requirements concerning release of medical information Prepare charts for next day appointmentsAnswer phone referral inquiresSchedule new patient appointmentsDirect referrals/records to appropriate physicians/staff membersSchedule and reschedule appointments Verify appointments and proceduresSchedule tests as ordered by physicianOperate multi-line switchboard and direct telephone inquires Receive and process telephone requestsTake detailed messages for medical staff and physicians as appropriateEstablish patient financial responsibilityCollect and verify payer information and input information into computer systemCollect payment for visitsEnter correct patient information into the electronic medical record systemAccurately scan/import required paperwork into the electronic medical record systemOpen and resend returned mailDocument returned mail in electronic medical records systemMaintain patient confidentiality in all matters at all timesAttend department and staff meetings; contribute suggestions/recommendationsParticipate in OSHA Health and Safety Program. Failure to comply with requirements of OSHA Safety Program would be addressed as any disciplinary action problem as discussed in the Employee HandbookAll other duties as assigned.Secondary Job Duties
Count and verify money in cash drawerPrint physician schedulesPrepare "On-Call" scheduleVerify that all charts needed for appointments are availablePick up physician mail from Alaska Regional HospitalCount and balance the day's financial activityPrepare for daily depositLog all incoming new patient referralsRun reports for physicians regarding new patient referralsPurge inactive charts yearly for storageSupply department and request supplies as neededMaintain display board in lobbyCross train in other departmentsMaintain a clean and organized work spaceMaintain a neat and professional appearance as specified in the dress code policy
Education: High school graduate and / or GED required.
Experience: Preferred 1 year customer service and / or medical office receptionist experience.
Work Environment: Work is performed in a medical office environment that is well lighted and well ventilated. Work may be stressful at times due to a busy office and the responsibilities of the position. This position involves continual interaction with IMA personnel, patients, and other servicers within the Anchorage, AK community both face-to-face, through means of written correspondence, and on the phone.
Physical & Mental Requirements: Manual dexterity for office machine operation including computer and calculator; stooping, bending to handle files and supplies, mobility to complete errands or deliveries, or sitting for extended periods of time. At times, stress can be triggered by multiple staff demands and deadlines. Must possess the physical and mental abilities to perform the tasks normally associated with a Front Office Receptionist role such as some walking, bending, and reaching. Repetitive use of computer may lead to nerve damage without ergonomic measures. Must be able to handle the stress from the responsibilities associated with this position.
Position Type/Expected Hours of Work
The employee must be available during the work hours of 7:30 am and 5:00 pm, Monday through Friday, and is scheduled to work 40 hours each week to satisfy the needs of this position. Weekly hours requirements will remain flexible to accommodate the needs of IMA.
Position Interactions
Responsible to: Practice Administrator IMA Physicians Front Office Lead(s) Collaborates with: Medical Support Staff Scanning Staff Billing and Transcription Staff Anchorage Endoscopy Center Staff Administrative Team OSHA Safety Committee MembersThis job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
PIc2ee3-9608
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