CORE RESPONSIBILITIES:
Answer incoming phone calls for OBGYN Maintain extensive knowledge of all OBGYN providers’ panel & clinic access, scheduling preferences, compatible insurance plans, and standard visit schedule Schedule initial new patient appointments and reschedule appointments as needed Verify insurance and coverage Work with HIM Dept to request outside records Maintain documentation for new patients consisting of new inbound calls, eCW special requests, and acute scheduling Address basic billing questions and redirect as appropriate Appropriately schedules all incoming referrals to the practice Confirm future appointments Provide general practice information for patients as needed Review accounts for duplicates, merging profiles as necessary Report unique new patient, insurance, and placement issues to Manager Communicate regularly with management to ensure appropriate placement based on access Enter referral data in the computer system Monitor, manage, and prioritize incoming referrals, and ensure referral requests are submitted as needed. Process patient referrals and schedule appointments accordingly, confirming, rescheduling, or canceling as needed. Verify, obtain and document demographic information for patient, including insurance information, demographics etc. Answer incoming telephone calls, return voicemails, and respond to patient questions in a timely manner. Send all required forms for patient appointments and accurately schedule patients, using the computerized appointment system. Ability to prioritize daily tasks Provide patients/family members with appropriate education and instruction for their upcoming appointments Flexibility and willingness to work as a team member Demonstrate accurate transcribing, data entry, and typing skills, along with precise documentation of patient encounters. Maintains strict confidentiality in alignment with HIPAA (Health Insurance Portability and Accountability) guidelines and InterMed policies. Perform other duties to support the mission, vision and values of InterMed.MISSION AND VALUES:
Follows InterMed’s mission to provide patient-centered primary care, putting the patient first to deliver high quality, high value care. Provide the highest quality care to our patients with a level of service that exceeds their expectations. Maintain a positive attitude and always treat our patients and each other with dignity and respect. Insist on honesty and integrity from each other and our business partners. Make teamwork a core component of our relationships between physicians, staff, and patients. Embrace change to better serve our patients. Use business practices that feature individual accountability and group responsibility to ensure delivery of high value healthcare. Have fun as we carry out our mission to serve.KNOWLEDGE, SKILLS, AND ABILITIES:
Education: High school diploma or equivalent required Experience: Experience with EMR strongly preferred Previous referrals experience preferred Excellent professional judgment, phone skills and decision-making ability Previous medical office experience preferred Demonstrated ability to support patients with compassion, empathy, and a calm demeanor Strong ability to work independently with accuracy and attention to detail Excellent organizational and multitasking skills Sound professional judgment and decision-making abilities, including strong phone communication skills Demonstrate proficiency with Windows-based computer applications and the ability to efficiently type and navigate systems while conversing with patients or family members. Ability to prioritize tasks in a fast-paced environment Strong problem-solving and critical thinking skills Effective active listening skills Proficient use of telephone systems Consistent ability to meet performance and quality metrics Read Less