This position offers up to $17/hr., full benefits, competitive PTO, and remote Fridays after training.
Job Description
This role is responsible for creating a quality customer service experience by interacting with customers in an inbound and outbound call center environment. These duties include, but are not limited to, scheduling, handling customer inquiries, providing updates, making appointments, resolving issues, and maintaining a database. This position may include developing and qualifying sales leads. The customer service coordinator is responsible for ensuring complete customer satisfaction and helping to maintain a Voice of the Customer quality score.
Primary Job Functions:
Customer Experience:
Fields customer questions and concerns in a professional manner utilizing all resources availableStrives for excellence in customer contact; ensures that communication with customers is completed and that all correspondence is customer-focused and well documentedEnsures excellence in service; aware of customer satisfaction (VOC and cycle time) success metrics the impact that this role has on associated outcomesProvides customers with production and service informationSchedules customer installations according to established processesMakes post-installation follow up calls ensuring the installation experience was one that delights customersRoutes customer calls to appropriate department or resourceKeeps informed of new processes and policiesProduct Sales:
Fields customer service inquires in a professional manner and determines customer requirements and expectationsDevelops, qualifies, and effectively promotes products and servicesIllustrates knowledge of features and benefits of various Crew2 programsPresents pricing, credit, and terms information in accordance with standard proceduresCreates a positive customer experience to help generate sales and repeat businessMaintains complete and accurate records:
Processes customer information accurately and according to processUses available tools for monitoring and tracking informationContact Center Team Partnership:
Participates in and supports the Contact Center Service and Sales team in a way that allows people to be their bestRequirements:
High school diploma or GEDProblem resolution skills and strong customer service skillsDetail oriented with high level of accuracyTeam player with the ability to multitaskExperienced in Microsoft applicationsExcellent oral and written communication skillsCall or contact center experience is preferredCompany DescriptionWe are the leading national installer for select high-value and stylistically important interior finishes, such as flooring, cabinets and countertops, to our homebuilder customers, )single family, multi-family, commercial and repair & remodel customers.Company DescriptionWe are the leading national installer for select high-value and stylistically important interior finishes, such as flooring, cabinets and countertops, to our homebuilder customers, )single family, multi-family, commercial and repair & remodel customers. Read LessSummary
The Sales Support Associate is responsible for generating bids using material cost sheets, scopes of work, and market strategies. This role works collaboratively with both internal and external stakeholders to ensure accurate pricing, consistent documentation, and effective execution of the company’s sales growth strategy. The Sales Support Associate plays a key role in maintaining product programs, preparing bids, and supporting sales operations for flooring, countertops, wall tile, and window coverings while serving as a resource for sales teams and supporting ongoing process improvement and training initiatives.
Essential Functions
Bid & Pricing Support
Generate bids using material cost sheets, scopes of work, and market strategies.Create custom quotes for models, residential construction, non-standard options, and special projects.Perform cost and margin analysis for product categories.Compile standard and optional upgrade collateral per builder specifications.Program & Product Management
Maintain client programs for Flooring, Countertops, Window Coverings, and Wall Tile.Develop and maintain wall tile designs in accordance with client requirements.Maintain Client SharePoint portals and product inventory for assigned accounts.Configure proprietary design tools to quote customers in the design center.Systems & Documentation
Create community kickoff documentation, ZBIDs, and floor plans in SAP.Create and maintain all related support documents for assigned product categories.Build and maintain digital forms for Design Studio Associates and clients.Utilize analytical, word processing, architectural, PDF, and publishing software for daily operations.Collaboration & Customer Support
Build strong working relationships with Account Managers and client contacts.Work collaboratively in a team environment, assisting peers during peak workload periods.Participate in customer-facing interactions as required.Training & Subject Matter Expertise
Assist with the training and onboarding of new team members.Serve as a subject matter expert (SME) in Sales Support processes and systems.Develop and deliver training programs and standard operating procedures (SOPs) for new and existing staff.Mentor team members, supporting skill development and process consistency.Perform other duties as assigned.Education & Experience
Required
High school diploma or GED required.Minimum 1–3 years of applicable job experience preferred.Preferred
Associate’s or Bachelor’s Degree in Business, Construction Management, or a related field.Residential construction industry experience preferred.Experience with SAP (Systems, Applications, and Products) for material resource planning and production control.Skills & Competencies
Required
Strong written and verbal communication skills.Excellent interpersonal skills to build and maintain professional relationships with builders, vendors, and internal teams.Ability to communicate effectively and courteously with customers and colleagues.Strong analytical and problem-solving skills with the ability to identify and resolve issues proactively.Sound judgment and decision-making skills; includes appropriate stakeholders in decision processes.Highly organized with the ability to manage tracking systems and maintain accurate records.Proficiency in internet navigation, spreadsheets, word processing, and order processing systems.Proficiency in Microsoft Office, especially Excel (pivot tables, lookups, data analysis).Ability to work independently and exercise good judgment to deliver accurate results.Strong organizational skills and attention to detail with the ability to manage multiple priorities.Excellent verbal, presentation, and written communication skills; ability to clearly document complex processes.Strong interpersonal and teamwork skills with flexibility to collaborate across all organizational levels.Preferred
Bilingual (English/Spanish) preferred but not required.Thorough knowledge of all available company products and installation processes.Experience with industry or builder programs.Physical Requirements
Ability to sit for extended periods and operate standard office equipment, including computers and keyboards.Work Environment
Work performed primarily in an office environment with regular collaboration across teams and departments.If you like working with a growing close knit team and helping home owners design the home of their dreams, come build your career with us!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, individual with disabilities, veteran status, gender identity or national origin.
Company DescriptionWe are the leading national installer for select high-value and stylistically important interior finishes, such as flooring, cabinets and countertops, to our homebuilder customers, )single family, multi-family, commercial and repair & remodel customers.Company DescriptionWe are the leading national installer for select high-value and stylistically important interior finishes, such as flooring, cabinets and countertops, to our homebuilder customers, )single family, multi-family, commercial and repair & remodel customers. Read LessThe Crew2 Project Coordinator serves as the primary liaison between customers and the installation workforce to ensure a seamless, high-quality installation experience. This role interfaces daily with installers, clients, service providers, internal Crew2 personnel, and homeowners to support effective scheduling, communication, and issue resolution.
Essential Responsibilities
Customer Experience
Coordinate and manage daily installation schedules and timeframes.Conduct proactive outreach to customers to review installation timing, requirements, and expectations.Respond promptly to incoming customer calls and service requests.Follow up post-installation to confirm satisfaction and close out service needs.Serve as the primary point of contact and problem solver when issues arise during the installation process.Demonstrate excellence in customer communications, ensuring all correspondence is professional, timely, and thoroughly documented.Maintain awareness of customer satisfaction metrics (VOC, cycle time) and the role this position plays in driving results.Installer Engagement
Coordinate and dispatch work orders to service providers daily.Communicate installation expectations to installers and ensure customers are prepared for service.Confirm completion of work and verify customer satisfaction.Foster a positive professional environment that supports service provider engagement, retention, and recruitment.Facilitate timely, respectful, and solution-focused conversations when addressing installer concerns.Ensure timely and accurate payment to service providers.Production Team Partnership
Support the production team in achieving operational excellence and delivering exceptional customer outcomes.Collaborate closely with internal partners to strengthen service quality and elevate the Crew2 customer experience.Education & Experience
Associate degree in Business, Construction Management, Project Management, or a related field required; OREquivalent combination of education and related work experience.Bachelor’s degree in a relevant field preferred.Skills & Competencies
Strong personal leadership with the ability to work independently and influence outcomes.Excellent verbal and written communication skills.Strong interpersonal abilities, capable of building productive relationships with diverse stakeholders.Customer-focused mindset with a commitment to service excellence.Working knowledge of Crew2 programs, products, and services.Experience within the building trades, installation, or construction service environment preferred.Demonstrated problem-solving skills with creativity, resourcefulness, and urgency.Ability to manage multiple priorities and competing demands in a fast-paced environment.Company DescriptionWe are the leading national installer for select high-value and stylistically important interior finishes, such as flooring, cabinets and countertops, to our homebuilder customers, )single family, multi-family, commercial and repair & remodel customers.Company DescriptionWe are the leading national installer for select high-value and stylistically important interior finishes, such as flooring, cabinets and countertops, to our homebuilder customers, )single family, multi-family, commercial and repair & remodel customers. Read LessThe Crew2 Project Coordinator serves as the primary liaison between customers and the installation workforce to ensure a seamless, high-quality installation experience. This role interfaces daily with installers, clients, service providers, internal Crew2 personnel, and homeowners to support effective scheduling, communication, and issue resolution.
Essential Responsibilities
Customer Experience
Coordinate and manage daily installation schedules and timeframes.Conduct proactive outreach to customers to review installation timing, requirements, and expectations.Respond promptly to incoming customer calls and service requests.Follow up post-installation to confirm satisfaction and close out service needs.Serve as the primary point of contact and problem solver when issues arise during the installation process.Demonstrate excellence in customer communications, ensuring all correspondence is professional, timely, and thoroughly documented.Maintain awareness of customer satisfaction metrics (VOC, cycle time) and the role this position plays in driving results.Installer Engagement
Coordinate and dispatch work orders to service providers daily.Communicate installation expectations to installers and ensure customers are prepared for service.Confirm completion of work and verify customer satisfaction.Foster a positive professional environment that supports service provider engagement, retention, and recruitment.Facilitate timely, respectful, and solution-focused conversations when addressing installer concerns.Ensure timely and accurate payment to service providers.Production Team Partnership
Support the production team in achieving operational excellence and delivering exceptional customer outcomes.Collaborate closely with internal partners to strengthen service quality and elevate the Crew2 customer experience.Education & Experience
Associate degree in Business, Construction Management, Project Management, or a related field required; OREquivalent combination of education and related work experience.Bachelor’s degree in a relevant field preferred.Skills & Competencies
Strong personal leadership with the ability to work independently and influence outcomes.Excellent verbal and written communication skills.Strong interpersonal abilities, capable of building productive relationships with diverse stakeholders.Customer-focused mindset with a commitment to service excellence.Working knowledge of Crew2 programs, products, and services.Experience within the building trades, installation, or construction service environment preferred.Demonstrated problem-solving skills with creativity, resourcefulness, and urgency.Ability to manage multiple priorities and competing demands in a fast-paced environment.Company DescriptionWe are the leading national installer for select high-value and stylistically important interior finishes, such as flooring, cabinets and countertops, to our homebuilder customers, )single family, multi-family, commercial and repair & remodel customers.Company DescriptionWe are the leading national installer for select high-value and stylistically important interior finishes, such as flooring, cabinets and countertops, to our homebuilder customers, )single family, multi-family, commercial and repair & remodel customers. Read LessJob Description
This position is responsible for countertop installation. Attention to detail and communication are a must for this job. Candidates with prior experience installing granite or other similar products is preferred.
Primary Job Tasks & Responsibilities
Safely transport finished material from the truck to the area where it will be installed.Install countertops and shower panels in a neat and professional manner.Attention to detail and thoroughly completing each task are a must.Work cooperatively as part of a team while being able to work independently when needed.Maintain all tools in a safe working manner, and immediately report any equipment malfunctions to the supervisor.Communicate with the office and the field supervisors for scheduling issues.Qualified candidates may drive their own or company vehicles to and from the job site.Qualified driver candidates will maintain the vehicle in a safe working manner and immediately report any vehicle malfunctions to their supervisor.Ability to communicate effectively with office staff, supervisors, and job foremen.Willingness to accept training and learn new skills.Adaptability and flexibility – may be asked to work flexible hours and some overtime.Dependability and integrity – Candidates must be reliable, responsible, and dedicated to representing our company in a professional and courteous manner.Integrity – Must be honest and ethical.Education & Experience
Physical ability to lift heavy items and willingness to learn safe lifting techniques.Required: clean driving recordCompany DescriptionWe are the leading national installer for select high-value and stylistically important interior finishes, such as flooring, cabinets and countertops, to our homebuilder customers, )single family, multi-family, commercial and repair & remodel customers.Company DescriptionWe are the leading national installer for select high-value and stylistically important interior finishes, such as flooring, cabinets and countertops, to our homebuilder customers, )single family, multi-family, commercial and repair & remodel customers. Read Less
Summary
The Installer completes flooring tile installations while maintaining quality, safety, and efficiency on each project. This role involves preparing work areas, installing materials according to specifications, and ensuring the job site is clean and complete before leaving. The Installer may also help guide apprentice installers and communicate job progress with the team.
***Salary not posted by company
What You’ll Do:
Install flooring tile accurately according to project plans and company standards.Review job details and prepare materials and tools before starting work.Maintain a clean and organized work area and inspect completed work before leaving the site.Assist in guiding apprentice installers and support their learning on the job.Communicate job progress or issues with the scheduling or operations team.Properly use and maintain company tools, and equipment.Follow all safety procedures and company guidelines.Qualifications
Experience installing flooring tile in a construction environment.Ability to read plan layouts & measurements.Ability to work efficiently on active job sites and manage time well.Basic knowledge of installation tools, materials, and techniques.Strong work ethic, attention to detail, and good communication skills.Physical Requirements
Ability to stand, bend, and move throughout the workdayAbility to lift and carry materials and tools as needed (50 – 75 lbs.)Ability to work overtime as neededWhy Join Us:
Hands-on, skilled work with a supportive teamIncentive program to boost earningsOpportunities to learn, grow, and mentor within the crewAbout Us
ILG is the nation’s largest provider of interior design and finish solutions for the building industry, supporting builders with services ranging from design and product selection to supply chain management and installation. With more than 200 locations and 70+ design studios across the U.S., we partner with builders to deliver quality results and efficient project timelines.
Benefits
We offer a competitive benefits package including medical, dental, and vision coverage, HSA/FSA options, company-paid life insurance and disability coverage, 401(k) with company match, and additional voluntary benefits. Benefits begin the first of the month following 30 days of employment.
Looking to build your career and design your future? You have come to the right place.
Summary
The Order Processor is responsible for managing and processing customer orders with accuracy and efficiency. This role ensures that all orders are entered correctly, verified for accuracy, and coordinated with key departments—including Sales, Purchasing, Branch Management, and Warehouse—to ensure timely and successful fulfillment. The Order Processor plays a critical role in maintaining accuracy in documentation, supporting production readiness, and contributing to the smooth operation of the order fulfillment process.
Essential Functions
Accurately enter and process customer orders in the company’s order management system (ERP).Review and verify order details, including selections and quantities, by comparing all relevant documentation for each project and community scope prior to entry.Collaborate with Purchasing, Sales, and Branch Management teams to ensure orders are accurate and materials are available for production.Communicate with internal teams—including Production, Design, and Warehouse—to resolve any order discrepancies or material issues.Identify and resolve order discrepancies in a timely manner to maintain data integrity and workflow efficiency.Maintain organized and accurate electronic order files, ensuring compliance with company policies and audit requirements.Support the development and maintenance of standard operating procedures related to order processing.Complete all required daily activities with accuracy and minimal supervision.Perform other related duties as assigned to support operational goals.
Additional Responsibilities
Compare color selection sheets to floor plans and diagrams, verifying proper quantities of raw materials or finished goods have been requested.Complete work order forms and compile all required information for crew leaders, drivers, quality control, and accounting.Use intermediate math skills to calculate square footage, yardage, linear feet, and other measurements as required for materials ordering and plan review.Facilitate model home orders with the Sales team, complete model discount forms, and review orders for completeness and accuracy.Order shorts and create deficiency reports as needed; maintain up-to-date electronic folders.Communicate effectively with Production, Sales, Design Studio, and Warehouse staff to proactively address potential issues.Participate in required meetings and training sessions, maintaining a high standard of professionalism and compliance with company policies.
Education & Experience
Required
High school diploma or GED equivalent.Minimum of 1–2 years of experience in order processing, data entry, or a related administrative role.
Preferred
Associate’s or Bachelor’s degree in Business, Supply Chain, or a related field.Minimum of two years related experience and/or training, or an equivalent combination of education and experience.Experience in the flooring, cabinet, or construction industry preferred.Bilingual (English/Spanish) communication skills a plus.
Skills & Competencies
Strong attention to detail and accuracy in order entry and data management.Excellent written and verbal communication skills with the ability to collaborate effectively across multiple departments.Strong organizational skills and time management abilities; capable of working in a fast-paced environment while meeting deadlines.Proficient in Microsoft Office Suite (Excel, Word, Outlook).Working knowledge of ERP or order processing systems.Experience with 2020 Design software preferred for cabinet order processors.Familiarity with inventory and production processes within the construction or building materials industry.Demonstrated ability to analyze and resolve discrepancies using sound judgment and problem-solving skills.
Job Competencies
Basic technology proficiency and ability to learn new systems quickly.Professional-level verbal and written communication skills, including the ability to negotiate or coordinate between teams with differing priorities.Strong commitment to organization, time management, and process accuracy.Demonstrated ability to take ownership of responsibilities and maintain a collaborative attitude in a fast-paced environment.
Work Environment
Office-based role with routine collaboration across multiple departments including Sales, Purchasing, and Production.May require occasional visits to warehouses, design studios, or job sites for order verification.Fast-paced, deadline-driven environment requiring attention to detail and adaptability.
If you like working with a growing close knit team and helping home owners design the home of their dreams, come build your career with us!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, individual with disabilities, veteran status, gender identity or national origin.
Company DescriptionWe are the leading national installer for select high-value and stylistically important interior finishes, such as flooring, cabinets and countertops, to our homebuilder customers, )single family, multi-family, commercial and repair & remodel customers.Company DescriptionWe are the leading national installer for select high-value and stylistically important interior finishes, such as flooring, cabinets and countertops, to our homebuilder customers, )single family, multi-family, commercial and repair & remodel customers. Read LessDescriptive Summary
The Field Manager is responsible for managing flooring, countertops, and cabinet trades on job sites during construction, tracking and managing materials, ensuring quality installations, and providing a high level of service to internal and external customers.
Essential Functions
Understand flooring installation, pre-installation inspection, during and post inspections, and quality control as well as how materials are measured and installed.Manage flooring independent contractors’ work for timely and accurate installation per builder timelines and requirements on construction sites.Supervise installations and manage material during installations.Quality control of all flooring installations.Coordinate schedules with builder superintendents and subcontractors.Assist in warranty resolution in completed homes.Any other field duties as assigned.Education & Experience
High school diploma or GED equivalent.Must have a valid driver's license.Management experience preferred.2+ years of related experience.Experience in construction; including cabinets.Must be able to work in fast-paced environments.Strong problem-solving skills.Strong attention to detail, organized and process-oriented.Strong oral and written communication skills.
If you like working with a growing close knit team and helping home owners design the home of their dreams, come build your career with us!
Interior Logic Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Company DescriptionWe are the leading national installer for select high-value and stylistically important interior finishes, such as flooring, cabinets and countertops, to our homebuilder customers, )single family, multi-family, commercial and repair & remodel customers.Company DescriptionWe are the leading national installer for select high-value and stylistically important interior finishes, such as flooring, cabinets and countertops, to our homebuilder customers, )single family, multi-family, commercial and repair & remodel customers. Read LessLooking to build your career and design your future? You have come to the right place.
Summary:
The CAD Programmer will be responsible for creating accurate and detailed technical drawings and creating CNC programs for cutting, drilling and edging counter tops using Alpha CAM and CAD software.
Essential Functions:
Ensure all equipment is maintained and serviced according to established protocolsMaintain appropriate inventory levels and ensure that materials and equipment are accounted for to avoid loss, theft, waste or damageResponsible for the preparation, organization and maintenance of job files, records, OSHA recordsEnsure jobs stay within projected bids to avoid overages in cost to the company.Coordinate with production managerEnsure all incoming materials are off loaded properly according to Company safety policies and proceduresEnsure subordinates perform on going quality control inspections to detect fabrication errors/problemsAll other job duties as assigned
Skills and Qualifications:
High school diploma or general education degree (GED);Technical Degree preferredMinimum of two years related experience and/or training; or equivalent combination of education and experienceWorking knowledge of fabrication techniques, internet, inventory, project management, spreadsheet, and word process softwareCAD/CAM experienceBilingual experience preferred, but not required (English/Spanish)Must have a thorough knowledge of all available products used by the Company as it relates to product installationInterpersonal skills to develop and maintain professional working relationships with builders, vendors, subordinates, and co-workersCommunicate effectively with customers, co-workers, and supervisors in a professional and courteous mannerProactively identify, analyze, address, and resolve problem areas, conflicts, and issuesDisplays willingness to make decisionsExhibits sound and accurate judgment, supports, and explains reasoning for decisions, includes appropriate people in decision-making process, and makes timely decisionsStrong organizational skills to ensure adequate tracking systems are utilized to maintain and track all required information associated with the ordering and production processWorking knowledge of internet, inventory, project management, spreadsheet and word process software and order processing systems.
Work Environment and Physical Requirements:
The worker is subject to noise. There is sufficient noise to cause the worker to shout in order to be heard above ambient noise level.Fumes, odors or gasesDust and airborne particles of any kind, such as textile dust, wood, and silica.Hazardous conditions where there is the potential for bodily injury such as closeness to moving mechanical partsMust be able to wear personnel protective equipment for tasks requiring them.
If you like working with a growing close knit team and helping home owners design the home of their dreams, come build your career with us!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, individual with disabilities, veteran status, gender identity or national origin.
Company DescriptionWe are the leading national installer for select high-value and stylistically important interior finishes, such as flooring, cabinets and countertops, to our homebuilder customers, )single family, multi-family, commercial and repair & remodel customers.Company DescriptionWe are the leading national installer for select high-value and stylistically important interior finishes, such as flooring, cabinets and countertops, to our homebuilder customers, )single family, multi-family, commercial and repair & remodel customers. Read LessLooking to build your career and design your future? You have come to the right place.
Descriptive Summary
The Order Processing Coordinator is responsible for receiving and processing incoming work orders, maintaining records, and compiling reports. This role will gather and translate all necessary customer and internal data to develop accurate and detailed orders that support successful installation. Also, will work in conjunction with branches, customers, and other internal teams to ensure orders are completed promptly.
Essential Functions
Performs accurate and timely entry of customer selection into the order processing system.Calculates and enters initial pricing at the time of order creation.Identifies and escalates gaps in company and customer ordering information with an appropriate level of urgency.Research shortages and provide accurate details of all shortage issues.Monitors orders using system reports and communicates progress to leadership.Proactively communicates to resolve discrepancies in up-front data preventing accurate or timely order entry.Monitors and tracks customer orders to meet material lead times and ensure on-time delivery.Maintains customer rituals regarding selection, billing back-up, and order acknowledgments.Interacts with internal and external customers daily through clear and concise written and oral communication.Reviews job cost data to ensure accurate recognition of revenue.Enter job cost coding to reflect margin status.Investigates and resolve job cost margin discrepancies.Refers complex, unusual problems to supervisor.Under general supervision, exercises some judgment by well-defined policies, procedures, and techniques.Work typically involves regular review of output by a senior co-worker or supervisor.
Education & Experience
High school diploma or GED equivalent required.Specialized skills training/certification may be required.0-2 years of order entry and customer service experience preferred.Experience in a customer service or call center environment.SAP knowledge is a plus.Flooring or construction industry experience preferred.Experience using Microsoft Office (Word, Excel, and PowerPoint.
If you like working with a growing close knit team and helping home owners design the home of their dreams, come build your career with us!
Interior Logic Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Company DescriptionWe are the leading national installer for select high-value and stylistically important interior finishes, such as flooring, cabinets and countertops, to our homebuilder customers, )single family, multi-family, commercial and repair & remodel customers.Company DescriptionWe are the leading national installer for select high-value and stylistically important interior finishes, such as flooring, cabinets and countertops, to our homebuilder customers, )single family, multi-family, commercial and repair & remodel customers. Read Less