Job DescriptionJob Description
Job Title: Performance & Incentive Project Manager & Analytics
Position Type: Full-time
Location: San Jose, CA; Los Angles, CA, ; Bellevue, WA. 3 day RTO
Salary Range: $102600 - $192000 (USD)
Team Introduction:The P&I Global Projects team drives the company’s international performance and incentive agenda (excluding Mainland China), leading key initiatives such as Global Fair Compensation (pay equity, reporting, and transparency), Pay Compliance, Pay Policies, and Global Communication & Alignment across APAC, EMEA, and the Americas. Balancing strategy and execution, the team develops future-ready, system-driven compensation strategies that align with business goals, remain competitive, and ensure global compliance.Responsibilities:
Project Management & Strategic AlignmentLead and deliver global performance and incentive (P&I) projects—particularly in Global Fair Compensation—ensuring timely, high-quality execution aligned with business goals;Develop and manage project plans, timelines, and milestones while effectively navigating ambiguity, risks, and change;Balance statistical insights with compensation philosophy when developing policies, guidelines, and tools that are system-driven and future-ready;Analytics & ModelingBuild and apply advanced statistical models (e.g., multiple and logistic regression) to analyze fairness across gender, race, and other protected classes;Interpret complex compensation data using tools such as R, Python, Excel, or SQL to generate actionable insights and support decision-making;Ensure all models meet legal standards and reflect best practices in compensation analytics;Stakeholder Engagement & CommunicationCollaborate with Legal, D&I, HRBPs, Payroll, and senior leaders to translate findings into meaningful strategies and gain cross-functional buy-in;Provide regular updates, reports, and presentations that clearly communicate project status, risks, and recommendations to technical and non-technical audiences;Facilitate alignment with global compliance, pay transparency, and communication strategies across APAC, EMEA, and the Americas;Compliance & Continuous ImprovementMonitor and ensure adherence to global pay legislation and regulatory requirements, including gender pay reporting and fair pay practices;Partner with legal and compliance teams to maintain alignment with internal policies;Capture lessons learned, identify process improvements, and drive continuous enhancement of compensation project frameworks and delivery;Team CollaborationContribute to a collaborative, high-performing global P&I team through knowledge sharing, joint problem-solving, and support in team initiatives and meetings.Requirements: Bachelor’s degree in human resources, Accounting, Business Administration, or a related field.5+ years of experience in payroll and benefits administration, with a focus on multi-state payroll processing.Proficiency in ADP Workforce Now and Microsoft Office Suite, particularly Excel.Strong knowledge of federal, state, and local payroll and benefits laws and regulations.Excellent analytical, problem-solving, and organizational skills.Ability to manage multiple tasks and projects simultaneously while meeting deadlines.Strong interpersonal and communication skills, with the ability to handle sensitive and confidential information.Certified Payroll Professional (CPP) or SHRM Certified Professional (SHRM-CP) is preferred.
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Job DescriptionJob Description
Job Title: Performance & Incentive Project Manager & Analytics
Position Type: Full-time
Location: San Jose, CA; Los Angles, CA, ; Bellevue, WA. 3 day RTO
Salary Range: $102600 - $192000 (USD)
Team Introduction:The P&I Global Projects team drives the company’s international performance and incentive agenda (excluding Mainland China), leading key initiatives such as Global Fair Compensation (pay equity, reporting, and transparency), Pay Compliance, Pay Policies, and Global Communication & Alignment across APAC, EMEA, and the Americas. Balancing strategy and execution, the team develops future-ready, system-driven compensation strategies that align with business goals, remain competitive, and ensure global compliance.Responsibilities:
Project Management & Strategic AlignmentLead and deliver global performance and incentive (P&I) projects—particularly in Global Fair Compensation—ensuring timely, high-quality execution aligned with business goals;Develop and manage project plans, timelines, and milestones while effectively navigating ambiguity, risks, and change;Balance statistical insights with compensation philosophy when developing policies, guidelines, and tools that are system-driven and future-ready;Analytics & ModelingBuild and apply advanced statistical models (e.g., multiple and logistic regression) to analyze fairness across gender, race, and other protected classes;Interpret complex compensation data using tools such as R, Python, Excel, or SQL to generate actionable insights and support decision-making;Ensure all models meet legal standards and reflect best practices in compensation analytics;Stakeholder Engagement & CommunicationCollaborate with Legal, D&I, HRBPs, Payroll, and senior leaders to translate findings into meaningful strategies and gain cross-functional buy-in;Provide regular updates, reports, and presentations that clearly communicate project status, risks, and recommendations to technical and non-technical audiences;Facilitate alignment with global compliance, pay transparency, and communication strategies across APAC, EMEA, and the Americas;Compliance & Continuous ImprovementMonitor and ensure adherence to global pay legislation and regulatory requirements, including gender pay reporting and fair pay practices;Partner with legal and compliance teams to maintain alignment with internal policies;Capture lessons learned, identify process improvements, and drive continuous enhancement of compensation project frameworks and delivery;Team CollaborationContribute to a collaborative, high-performing global P&I team through knowledge sharing, joint problem-solving, and support in team initiatives and meetings.Requirements: Bachelor’s degree in human resources, Accounting, Business Administration, or a related field.5+ years of experience in payroll and benefits administration, with a focus on multi-state payroll processing.Proficiency in ADP Workforce Now and Microsoft Office Suite, particularly Excel.Strong knowledge of federal, state, and local payroll and benefits laws and regulations.Excellent analytical, problem-solving, and organizational skills.Ability to manage multiple tasks and projects simultaneously while meeting deadlines.Strong interpersonal and communication skills, with the ability to handle sensitive and confidential information.Certified Payroll Professional (CPP) or SHRM Certified Professional (SHRM-CP) is preferred.
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Job DescriptionJob DescriptionJob Title: Customer Service Supervisor
Position Type: Full-Time Onsite
Location: Kennesaw, Georgia
Salary: $60,000 – $75,000 annual salary + benefits
About the Role:
We are seeking a motivated and experienced Customer Service Supervisor with a strong background in the outdoor power equipment (OPE) or machinery/tool industry. The ideal candidate will lead our Customer Care Department, manage service support operations, and deliver a high level of customer satisfaction both locally and nationwide via remote support channels.
Key Responsibilities:Lead and support the Customer Care team across various functions.Manage third-party customer care center relationships and provide necessary support materials (SOPs, manuals, IPLs).Oversee service networks and distributor relationships for warranty approvals and repair part support.Develop and maintain product troubleshooting guides and warranty process documentation.Review and revise technical documents (owner’s manuals, product BOMs, IPLs).Supervise in-house rework operations and spare parts inventory inspections.Coordinate with manufacturing teams to report and resolve product issues.Provide remote support via live chat for domestic customers.Ensure high team morale and continuous improvement in service processes.Handle basic technical troubleshooting with a customer-focused mindset.Requirements:3+ years of experience in a customer or technical service supervisory role within the lawn and garden tools or outdoor power equipment industry.Strong verbal, written, and analytical communication skills.Familiarity with tools, mechanical troubleshooting, and product support.Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).Experience with FreshDesk (or similar CSR platforms) is a plus.Working knowledge of Oracle (or other ERP systems) is an advantage.Ability to relocate to or commute to Kennesaw, GA is required.
IntelliPro, a global leader in connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.
Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.
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Job DescriptionJob DescriptionJob Title: Full-Stack Engineer/ Backend Engineer
Position Type: FTE - Permanent
Location: Hybrid in Palo Alto
Salary Range: USD $ 250,000 -300,000
Job ID#: 149352
Job Description:
We are seeking a dynamic and versatile Full-Stack Engineer to lead product and backend engineering efforts. The ideal candidate excels across the technology stack and is passionate about building robust, scalable web and mobile applications while driving product excellence and engineering efficiency.
Responsibilities:
- Lead development of full-stack web and mobile applications with a focus on user-centric functionality.
- Architect and build scalable backend systems to support efficient product operations.
- Develop internal tools and automate workflows to enhance product features and support company-wide engineering needs.
- Collaborate cross-functionally to ensure technical requirements align with business objectives.
Requirements:
- Proven experience in full-stack development with a portfolio of web and mobile apps.
- Expertise in multiple programming languages, development frameworks, and databases across frontend and backend.
- Flexibility to pivot across engineering tasks including infrastructure, tooling, and feature implementation.
- Strong problem-solving skills and a collaborative communication style.
About Us:
Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.
IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.
Compensation:
The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.Powered by JazzHR9jvA1uA8uP
Job DescriptionJob Description
Job Title: Full Stack Engineer (AI Focus)
Position Type: FTE - Permanent
Location: Palo Alto (Hybrid)
Salary Range: USD $ 180，000-220，000
Job ID#: 151166
Job Description:
We are looking for a Full Stack Engineer specializing in AI to work on both backend systems and
AI-driven application development. This role bridges traditional backend engineering with
advanced AI model integration and fine-tuning, contributing directly to the product capabilities
of our developer-focused platform. You will be designing scalable services while implementing
and optimizing AI models such as Llama and neural networks.
Responsibilities:
- Design and develop scalable, reliable, and performant backend systems, APIs, and services
- Implement, fine-tune, and deploy AI models (e.g., Llama) into the application layer
- Work directly on model fine-tuning, performance evaluation, and production optimization
- Develop and launch AI-powered features, emphasizing neural networks and advanced AI
- Monitor, test, and optimize systems for scalability and reliability
- Continuously stay updated on AI/ML technologies and best practices
Requirements:
- Bachelor’s or Master’s degree in Computer Science, Engineering, or related field
- Experience in full-stack or backend software development
- Proven experience applying AI technologies, especially neural networks and model fine-tuning
- Fluent in Mandarin (required for team collaboration)
Technical Skills:
- Proficiency in backend technologies (e.g., Node.js, Python, Java, Go)
- Solid understanding of AI/ML fundamentals and training methodologies
- Hands-on experience with transformer models such as Llama
- Familiarity with cloud platforms (AWS, GCP, Azure) and containerization (Docker, Kubernetes)
- Experience with CI/CD pipelines
Preferred Qualifications:
- Experience with large-scale distributed systems
- Contributions to open-source or AI research
- Familiarity with blockchain technologies is a plus
About Us:
Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our
commitment to delivering unparalleled service to clients, fostering employee growth, and
building enduring partnerships sets us apart. We continue leading global talent solutions with a
dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan,Philippines, UK, India, Netherlands, and the EU.
IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is
dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro
values diversity and does not discriminate based on race, color, religion, sex, sexual orientation,
gender identity, national origin, age, genetic information, disability, or any other legally
protected group status. Moreover, our Inclusivity Commitment emphasizes embracing
candidates of all abilities and ensures that our hiring and interview processes accommodate the
needs of all applicants. Learn more about our commitment to diversity and inclusivity at
https://intelliprogroup.com/.
Compensation:
The pay offered to a successful candidate will be determined by various factors, including
education, work experience, location, job responsibilities, certifications, and more. Additionally,
IntelliPro provides a comprehensive benefits package, all subject to eligibility.Powered by JazzHR3AhtsS7Cg6
Job DescriptionJob DescriptionJob Title: Full-Stack Engineer – AI Platform
Position Type: FTE – Permanent
Location: SF - Palo Alto onsite
Salary Range: USD $160,000-180,000
Job ID#: 150414
Job Description:
We are seeking a full-stack engineer to join a high-impact team building AI-powered customer engagement solutions. This role combines hands-on frontend development with scalable backend infrastructure and requires strong familiarity with Large Language Models (LLMs) and related open-source AI tools. You’ll work cross-functionally to deliver intuitive, high-performance AI experiences across user-facing platforms.
Responsibilities:Design, develop, and maintain robust full-stack applications for AI-driven user interaction platformsIntegrate LLMs and Generative AI models into production systems to enable personalized engagementBuild and refine responsive, user-friendly interfaces using modern web frameworksEnsure seamless communication between frontend components and backend APIs/servicesCollaborate with marketing, sales, and product teams to refine product functionality and user experienceContinuously explore and implement emerging technologies to improve AI deployment and performanceRequirements:5+ years of professional experience in full-stack software engineeringStrong hands-on experience with LLMs, Generative AI, or advanced ML frameworksProficient in JavaScript, TypeScript, Python, and/or GoExperience building responsive frontend interfaces with frameworks such as ReactSkilled in backend development including API design, microservices architecture, and cloud platforms (especially Google Cloud)Comfortable with open-source AI tools and optimization workflowsThrives in fast-paced, ambiguous environments with strong self-management skillsPassion for leveraging technology to improve real-world user experiencesAbout Us:
Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.
IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.
Compensation:
The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.Powered by JazzHRDdgMVvGr8a
Job DescriptionJob DescriptionJob Title: Customer Service Associate
Position Type: Long Term
Location: Mountain View, CA
Pay: $28/Hr.
Job Description:
• Efficiently handle customers’ inquiries such as purchase orders, product complaints, product returns or exchanges.
• Professionally responds to emails, understand the customers’ needs and their environment to improve satisfaction at sales and service support levels.
• Accurately and timely process orders and requests in ERP and CRM databases.
• Understand processes and make recommendations to improve overall team efficiency.
• Provide high standard customer support including email requests from customers.
• Enter sales orders into SAP/Neptune, verify that terms and conditions of purchase orders are processed accordingly.
• Process and track all service requests into CRM system.
• Log customers’ complaints timely and accurately, report to Regulatory as appropriate.
• Effectively follow up on and resolve sales order or service request issues with appropriate level of supervision.
• Ensure accuracy of customer data within SAP and CRM, ensure that contact information is kept up to date.
• Quickly become knowledgeable on policies, processes, and procedures; as well as knowledge of products and pricing models.
• Use best practices and support continuous process improvement
Required Skills and Experience (Specific skills, knowledge, and experience that an individual must possess in order to successfully perform in job)
• Good interpersonal skills and ability to build effective professional relationships
• ticket management experience
• complaint handling experience
• Salesforce(SFDC) - ticket management experience
• Bilingual. (Excellent knowledge of Spanish or French language is a bonus)
• Purchase Order(PO)/ Order management and
• Ability to manage customer interaction activity in a positive and appropriate manner
• Computer literate with MS Office product suite, ERP (SAP is a plus), Salesforce
About Us:
Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.
IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.
Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.
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Job DescriptionJob DescriptionJob Title: Tech Support & Customer Service Specialist
Position Type: Full-Time
Location: Greater Los Angeles Area (On-site at Third-Party Warehouse)
Salary Range: $60,000 USD/year
Job ID#: 153809Responsibilities:Provide technical support and troubleshooting for returned products, primarily from Amazon customers.Perform basic repairs on electronic pet products, especially those with sensor components.Identify whether returned products are repairable or should be scrapped, and document findings accordingly.Repack repaired items for resale or recycling according to internal SOPs.Work on-site at the warehouse, coordinating repairs, product evaluations, and inventory status updates.Communicate with the head office team in China regarding repair guidelines, SOP updates, and product improvements.Assist with customer service inquiries related to returned or defective products.Help build and maintain SOPs for product repair and recycling processes.Requirements:Hands-on technical or repair experience with electronics or sensor-based products.Ability to learn repair procedures through training and apply them independently.Professional proficiency in both English and Mandarin is preferred to effectively coordinate with international teams.Comfort working in a warehouse environment.Self-starter with strong problem-solving skills and attention to detail.Ability to evaluate product conditions and make decisions on repairs versus recycling.Preferred Qualifications:Previous experience in technical support, customer service, or product repair roles.Experience working with Amazon returns or in eCommerce product support.Knowledge of basic electrical components and sensors.About Us:
Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is an Equal Opportunity Employer that values diversity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.Compensation:
The offered salary will be determined by education, experience, and other factors. IntelliPro also offers a comprehensive benefits package subject to eligibility.Powered by JazzHRdyeZHjwJjP
Job DescriptionJob DescriptionCustomer Service Agent(Mandarin)
Location: Sunnyvale, CA Job Type: Contract, On-Site Salary: $28 -$35 per hour
Key Responsibilities:1. Efficient Client Support:
• Respond to clients' inquiries via hotline, email, and live chat, providing accurate information, guidance, and timely resolutions to their concerns.
• Maintain professionalism and empathy throughout all interactions, demonstrating a strong commitment to delivering world-class customer service.
2. Complaint Management and Resolution:
• Thoroughly investigate and follow up on customer complaints, coordinating with relevant internal departments to identify appropriate solutions.
• Proactively escalate issues when necessary, ensuring prompt attention and resolution to critical matters while keeping clients informed throughout the process.
3. Customer Feedback and Advocacy:
• Collect, analyze, and report on customers' opinions, preferences, and pain points, serving as a vital link between clients and the business.
• Promptly escalate urgent issues and suggest improvement opportunities to senior management, contributing to continuous enhancement of our products and services.
4. Customer Satisfaction and Loyalty Enhancement:
• Develop and implement strategies aimed at increasing customer satisfaction, such as personalized engagement initiatives, educational resources, or process optimizations.
• Cultivate lasting relationships with clients by understanding their evolving needs, anticipating challenges, and proactively offering tailored support and solutions.
Requirements:
1. Experience and Industry Knowledge:
• A minimum of 1 year of solid experience in client servicing and account management, preferably within the payment services industry or ecommerce marketplaces.
• Demonstrated understanding of payment processing, online marketplaces, and related regulatory environments.
2. Performance and Results Orientation:
• Strong focus on achieving business targets and delivering measurable results through effective customer relationship management.
• Customer-focused mindset, consistently striving to exceed expectations and drive customer loyalty.
3. Exceptional Communication and Relationship Building Skills:
• Excellent verbal and written communication abilities in English, with the capacity to convey complex information clearly and concisely.
• Proficiency in spoken and written Chinese is highly desirable( For business needs), enabling effective communication with a diverse clientele.
• Proven ability to establish and nurture strong rapport with clients, building trust and fostering long-term partnerships.
4. Adaptability and Learning Attitude:
• Demonstrated adaptability to changing circumstances and a keen willingness to learn new skills and technologies to stay ahead in a rapidly evolving industry.
• Responsible and proactive approach to problem-solving, displaying resilience in challenging situations and a commitment to finding innovative solutions.
5. Language:
• Be able to work in English and Mandarin ( For business needs).
6. Education:
• Tertiary education or higher in a relevant field, such as Business Administration, Finance, or Marketing.
About Us:
Founded in 2009, IntelliPro stands as a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. With a dynamic presence in the USA, China, Canada, Singapore, Philippines, UK, India, Netherlands, and Germany, we continue to lead the way in global talent solutions.
IntelliPro, a global leader in connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, or gender identity. national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.
Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.
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Job DescriptionJob DescriptionJob Title: Customer Service Agent
Position Type: 6 months contract
Location: Sunnyvale, CA (Hybrid)
Salary Range / Rate: $25/hr to $30/hr
Job Description:
We are seeking a Customer Service Agent, who will have the opportunity to make a significant impact on our clients' success and contribute to the growth of a global leader in the payments industry. If you possess the required experience, skills, and passion for delivering outstanding customer experiences, we invite you to apply for this exciting role.
Roles & Responsibilities:
1. Efficient Client Support:
• Respond to clients' inquiries via hotline, email, and live chat, providing accurate information, guidance, and timely resolutions to their concerns.
• Maintain professionalism and empathy throughout all interactions, demonstrating a strong commitment to delivering world-class customer service.
2. Complaint Management and Resolution:
• Thoroughly investigate and follow up on customer complaints, coordinating with relevant internal departments to identify appropriate solutions.
• Proactively escalate issues when necessary, ensuring prompt attention and resolution to critical matters while keeping clients informed throughout the process.
3. Customer Feedback and Advocacy:
• Collect, analyze, and report on customers' opinions, preferences, and pain points, serving as a vital link between clients and the business.
• Promptly escalate urgent issues and suggest improvement opportunities to senior management, contributing to continuous enhancement of our products and services.
4. Customer Satisfaction and Loyalty Enhancement:
• Develop and implement strategies aimed at increasing customer satisfaction, such as personalized engagement initiatives, educational resources, or process optimizations.
• Cultivate lasting relationships with clients by understanding their evolving needs, anticipating challenges, and proactively offering tailored support and solutions.
Qualifications:
1. Experience and Industry Knowledge:
• A minimum of 1 year of solid experience in client servicing and account management, preferably within the payment services industry or ecommerce marketplaces.
• Demonstrated understanding of payment processing, online marketplaces, and related regulatory environments.
2. Performance and Results Orientation:
• Strong focus on achieving business targets and delivering measurable results through effective customer relationship management.
• Customer-focused mindset, consistently striving to exceed expectations and drive customer loyalty.
3. Exceptional Communication and Relationship Building Skills:
• Excellent verbal and written communication abilities in English, with the capacity to convey complex information clearly and concisely.
• Proven ability to establish and nurture strong rapport with clients, building trust and fostering long-term partnerships.
4. Adaptability and Learning Attitude:
• Demonstrated adaptability to changing circumstances and a keen willingness to learn new skills and technologies to stay ahead in a rapidly evolving industry.
• Responsible and proactive approach to problem-solving, displaying resilience in challenging situations and a commitment to finding innovative solutions.
5. Education:
• Tertiary education or higher in a relevant field, such as Business Administration, Finance, or Marketing.
About Us:
Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.
IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.
Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.
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