Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
Job ResponsibilitiesThis role is expected to be able to resolve the following technical issues with little or no assistance:
Workstation operating system issues of any kind.Printer issues of any kind.Standard business application (Office, etc.) issues of any kind.Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.Advanced server issues of any kind.Basic and intermediate networking issues.Escalation point for techniciansParticipate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.
Job QualificationsWilling to work full-time on-site, either at the company office or client locations as required.Experience with Windows and Mac OS troubleshooting.Experience with Server 2016 through 2025..Experience with VMWare and Hyper V Virtualization.Experience supporting M365 and Azure.Minimum of five years experience in IT Support or a similar role.Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.Experience with Managed Service Providers (MSPs) is highly desirable.Active Server Certifications are preferred.Valid driver's license, vehicle insurance, and access to a vehicle for client visits.Job KPIsUtilization: The percentage of time that you are on the clock and billing time to client ticketsCSAT: Scores filled out by clients using the rating system in ticketsQuality Score: Assessments performed by the training and quality team.First-touch closed: Each ticket that is completed with only one time entry contributes to this numberCompensationPay rates start at $43.36/hr up to $50.23/hr and vary by experience and location.
BenefitsMedical Insurance PlanDental & VisionLife InsuranceDisability CoveragePaid Time Off (starts at 15 days per year)Maternity/Paternity LeavePaid US HolidayRetirement PlanSalary Advancement/LoanHealth & Wellness ProgramCompany-paid training and certificationSupplemental Life Insurance (Employee-paid)Supplemental Health Plans (Employee-paid)Skip the wait, fast-track your application and jump straight into your next big opportunity. Start your instant interview now:https://app.hireflix.com/public-application/65a033a6f2d98f6253a22598
Fraud Alert – Recruitment ScamsIntelligent Technical Solutions (ITS) has been made aware of fraudulent job postings and communications misrepresenting our company. Applicants are advised to exercise caution and apply only through official ITS channels.
ITS does not request payment or financial information at any stage of the hiring process.Sensitive personal information (e.g., Social Security numbers) will not be requested prior to a formal offer.We have become aware of fake profiles on LinkedIn, Facebook, and other social media platforms impersonating our employees and falsely claiming to represent our company. Please exercise caution when interacting with these accounts.If you receive suspicious messages or requests, do not engage. Report them to careers@itsasap.com.All verified job openings are posted here: https://www.itsasap.com/job-openings. Read LessThe Client Account Manager is responsible for managing and nurturing relationships with clients to ensure their satisfaction and loyalty. This role involves understanding client needs, developing and implementing strategies to meet those needs, and ensuring the delivery of high-quality services. The Client Account Manager serves as the primary point of contact for clients, handling inquiries, resolving issues, and facilitating communication between clients and internal teams.
Job ResponsibilitiesClient Relationship Management
Develop and maintain strong relationships with clients. Act as the main point of contact for clients, addressing client queries and communications promptly and effectively. Coordinate meetings, appointments or other "touch points" for client engagement. Schedule regular check-ins and meetings with clients to review progress and gather feedback.Client Support
Provide prompt and effective support to clients, resolving any issues or concerns they may have. Facilitate communication between clients and technical support teams when necessary. Ensure clients are fully trained and knowledgeable about the company's products and services.Account Management
Monitor client accounts to ensure that all services are delivered on time and meet client expectations. Identify opportunities for upselling and cross-selling additional services or products. Prepare and present regular reports to clients on performance metrics, project status, and other relevant data.Invoice Reviews
Review and approve client invoices to ensure accuracy and compliance with contract terms. Address and resolve any discrepancies or issues related to billing. Communicate with clients regarding invoice inquiries and payment statuses.Internal Liaison
Coordinate with internal teams (e.g., procurement, projects, service team) to ensure seamless delivery of services and address any issues. Manage timelines, budgets, and resources for client projects. Address and resolve any issues or conflicts that arise during project execution.Strategic Planning
Work with VCIO to develop and present solutions based on customer's business requirements. Ability to understand various ways a solution may be delivered and anticipate what will work best for the client. Analyze client needs and create supporting documentation to outline these needs. Prepare and manage quotes for technical projects. Organize and present Strategic Business ReviewsPerformance Tracking and Reporting
Prepare and deliver performance reports to clients and senior management through SBR Presentations Use company CRM and knowledge management tools in order to provide various levels of sales reporting. Job QualificationsTechnology leadership experience in Engineering, Design, Architecture, financial services, healthcare firms would be a big plusProven experience as an Account Manager, Client Manager, or in a similar role. Strong understanding of account management and customer service principles. Excellent communication and interpersonal skills. Ability to manage multiple projects and priorities simultaneously. Proficiency in CRM software and Microsoft Office Suite. Strong problem-solving skills and attention to detail. Ability to work independently and as part of a team. Valid driver's license and access to a vehicle for client visits.Job KPIsSBRs Completed
Measure the number of SBRs the CAM has successfully delivered, ensuring clients are regularly engaged and their needs are being met.Proposals Sent (Count) | (Value)
The number of and total dollar value of all proposals sent out, indicating proactive client engagement and potential for sale.Opportunities Active (Count) | (Value)
Track the number of the total dollar value of all active opportunities (stages 4 and 5) currently awaiting client decisions, indicating engagement and potential future revenue.Opportunities Won (Count) | (Value)
Measure the number of and total dollar value of proposals and quotes that have been successfully converted into sales, reflecting the effectiveness in making recommendations to clients and revenue impact of efforts.Net New MRR Won
Track the increase in monthly recurring revenue resulting from upselling or cross-selling to the existing client base.CompensationPay rates start at $27.32/hour up to $34.14/hour and vary by experience and location.
BenefitsMedical Insurance PlanDental & VisionLife InsuranceDisability CoveragePaid Time Off (starts at 15 days per year)Maternity/Paternity LeavePaid US HolidayRetirement PlanSalary Advancement/LoanHealth & Wellness ProgramCompany-paid training and certificationSupplemental Life Insurance (Employee-paid)Supplemental Health Plans (Employee-paid)Intelligent Technical Solutions (ITS) has been made aware of fraudulent job postings and communications misrepresenting our company. Applicants are advised to exercise caution and apply only through official ITS channels.
ITS does not request payment or financial information at any stage of the hiring process.Sensitive personal information (e.g., Social Security numbers) will not be requested prior to a formal offer.We have become aware of fake profiles on LinkedIn, Facebook, and other social media platforms impersonating our employees and falsely claiming to represent our company. Please exercise caution when interacting with these accounts.If you receive suspicious messages or requests, do not engage. Report them to careers@itsasap.com.All verified job openings are posted here: https://www.itsasap.com/job-openings. Read Less