The Demand Generation Representative will provide support to the business by successfully performing outbound calls utilizing inbound chats to drive revenue and grow business help materialize leads to business opportunities.
This position will serve our Water Heating Division, located in Roswell, GA.
Responsibilities include:
Taking inbound chats/ calls, nurture and qualify leads, identify customer needs, and provide solutions/services.Clarify information, research issues, and deliver answers to customer queries.Identify leads by product & channel, processing leads to appropriate sales funnel.Making follow-up calls and communications to ensure customer requests are completed.Ability to manage multiple channels of communication such as chat, email, inbound and outbound calls using CRM and other call center tools.Leverage adjacent teams as an off-ramp to resolve customer concerns not directly supported by the demand generation team.Maintain contact and lead generation records in CRM.Report recurring issues to management, e.g. contractor participation and conversion rates, customer satisfaction with customer journey, etc.Work collaboratively with sales, plumber support, sales enablement, and customer experience to drive sales and customer satisfaction.Qualifications include:
Associate degree, Sales Training Certification, or equivalent work experience3+ years of prior sales experience in customer facing or contact center environment with ERP and CRM systemsAbility to demonstrate exceptional follow-up and assertiveness in a way that engages and identify customers to want to do business with the company.Proficient in Microsoft Word, Excel, Outlook, Skype and other web-based applications used for enterprise-grade communications such as PureCloudAbility to type 70+ WPM with accuracyAccountability, commitment & professionalism within a business environmentAbility to work independently with minimal supervisionProfessional communication skillsAttention to detailExcellent problem-solving skillsAdaptability to change in prioritiesTo stand out:
Experience in consultative salesExperience with Microsoft DynamicsExperience with leading or collaborating with a team in an outbound call center.Knowledge of water heater products, appliances, or building materials. Read Less