Job DescriptionJob DescriptionInstitute for Healthcare ImprovementNetSuite AdministratorFull Time (Remote, USA)About IHI The Institute for Healthcare Improvement (IHI) is a leading, globally recognized not-for-profit health care improvement organization that has been applying evidence-based quality improvement methods to meet current and future health care challenges for more than 30 years. IHI provides millions of people in health care with methods, tools, and resources to make care better, safer, and more equitable; convenes experts to enable knowledge sharing and peer-learning; and advises health systems and hospitals of all sizes in improving their systems and outcomes at scale. IHI's mission is to innovate and lead transformational improvement in health and health care worldwide.Position Summary:Reporting to the Sr. Director, Business Applications, the NetSuite Administrator will collaborate with team members across all business functions to optimize our NetSuite usage and functionality, perform customizations, resolve user issues, and define processes within NetSuite. This position administers and configures NetSuite to maintain compliance with existing policies, delivers and improves solutions utilizing NetSuite's capabilities, and is driven to improve the capabilities of the organization. Additionally, this position will support all IT functions and administration for the company. Position Responsibilities:Responsibilities include but are not limited to the following:Customization, Development & Solution DesignCollaborate cross-functionally to develop effective solutions that streamline processes and optimize workflows across the organization. Customize NetSuite fields, forms, records, and workflows to support evolving business needs. Develop and maintain custom scripts using SuiteScript, SuiteFlow, and SuiteBuilder. Manage configuration changes to fields, workflows, roles/permissions, page layouts, custom objects, custom record types, reports, and dashboards. Fully document existing and new customizations and workflows. Leverage and customize NetSuite solutions, evaluating when out-of-the-box functionality meets business needs and when alternative approaches are required for optimal results. Evaluate business requirements, translate them into functional and system requirements, and implement scalable solutions in NetSuite. System Optimization & Problem Resolution Analyze system issues and breakdowns to identify root causes and implement effective solutions. Perform regular system audits and prepare for NetSuite upgrades and new feature releases. Coordinate with NetSuite support to resolve issues that cannot be addressed internally. Compliance and IntegrationEnsure system compliance with internal policies, procedures, and protocols related to system standards and changes. Support and execute integrations of existing and future-state systems and data into NetSuite in an optimal and efficient manner. Implement and manage integrations between NetSuite and other business systems. System Administration and User SupportManage day-to-day operations of the NetSuite platform, including user account maintenance, data imports, and basic system customization. Maintain proper data security and system access for all users and roles. Provide help desk support and manage general IT functions, assisting users with a variety of technology issues. Position Knowledge, Skills and Abilities:In-depth knowledge of NetSuite ERP platform architecture, features, and functionality including (but not limited to): Using forms, fields, custom records and workflows to manage unique business process requirements SuiteScript, SuiteFlow, SuiteBuilder, and other NetSuite customization tools Creating and maintaining saved searches, formulas (including HTML), custom forms, SuiteScripts, and workflows. NetSuite Analytics including reporting, dashboards, KPI Scorecards, dataset, and Workbooks NetSuite Email, Invoice, and PDF Templates Trouble shooting and maintaining NetSuite 3rd party integrators and SuiteApps based integrations Knowledge of system integration methods and best practices including, creating and maintaining APIs, data migration, middleware, etc. Understanding of IT security principles, user access controls, and data privacy standards Awareness of system audit practices, compliance standards, and upgrade cycles Familiarity with software development lifecycle (SDLC) and change management practices Strong analytical and problem-solving skills for diagnosing system issues and process inefficiencies Effective communication skills for working across teams and documenting technical solutions Strong organizational skills to manage multiple projects, priorities, and timelines Ability to collaborate effectively with cross-functional teams and stakeholders at all levels Skilled in translating business needs into functional and technical system requirements Strong ability to adapt to evolving business needs and learn new tools and technologies quickly Provide responsive, user-friendly support and training to both technical and non-technical users Ability to proactively recommend and implement scalable solutions that support long-term business goals Commitment to IHI ValuesCommitment to equity, anti-racism, and the improvement of societal systemsPosition Qualifications:RequiredBachelor's degree in computer science or another technical field or equivalent experience and relevant certifications 5+ years of hands-on experience administering and customizing NetSuite, including system configuration, user management, workflows, integrations, reporting, and analytics. Project Management Experience Preferred Certifications: NetSuite Certified Administrator Project Management - Prince2 or PMP Experience within professional services, health care, not-for-profit organizations Physical Attributes:Ability to Sit for Extended Periods: Capability to work at a desk for long durationsManual Dexterity: Proficiency in using a computer, including typing, mouse handling, and other office equipmentVisual Acuity: Ability to read and view a computer screen for extended periodsHearing and Speaking: Clear communication over phone and video callsEnvironment Setup: Access to a quiet, professional home office setup conducive to focused work and virtual meetingsLifting: Occasionally requires lifting up to 25 lbs as neededDisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list or comprehensive inventory of all duties, responsibilities, skills, and qualifications required.At IHI, we are inspired to do our best work and be our best selves by leaning into our values and uniting in our vision to create a future in which everyone has the best care and health possible. We ensure that people feel valued and supported in meaningful ways, as demonstrated in our total rewards package that features competitive compensation, medical, dental and vision coverage, life and disability plans, FSA plans, matching 401k contributions, tuition reimbursement, a personal development allowance to support what matters to you, a professional development allowance to support continued learning, respect for personal commitments and flexibility to manage them, generous time off including vacation time, wellness and wellbeing time, and other special programs to support employee wellbeing.IHI is proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex or gender, marital status, national origin or ancestry, disability, veteran status, military service, age, sexual orientation, gender identity, genetic information, crime victim status, political belief, and any other protected class under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation to complete our application, please let us know. Veterans are encouraged to apply.
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Job DescriptionJob DescriptionInstitute for Healthcare ImprovementSenior Project Director (2 year contract)About IHIThe Institute for Healthcare Improvement (IHI) is an independent not-for-profit organization based in Boston, Massachusetts, USA. For over 30 years, IHI has used improvement science to advance and sustain better outcomes in health and health systems across the world. IHI brings awareness of safety and quality to millions, catalyzes learning and the systematic improvement of care, develops solutions to previously intractable challenges, and mobilizes health systems, communities, regions, and nations to reduce harm and deaths. IHI collaborates with a growing community to spark bold, inventive ways to improve the health of individuals and populations. IHI generates optimism, harvests fresh ideas, and supports anyone, anywhere who wants to profoundly change health and health care for the better. Learn more at ihi.orgPosition Summary:IHI is seeking a dynamic and experienced Senior Director to lead the design and execution of large-scale improvement initiatives. As an integral IHI team member and organizational leader, the Senior Project Director is responsible for driving successful planning and execution of projects as well as building and maintaining strong relationships and partnerships with key stakeholders and developing and presenting content within the area of health and health care improvement.Position Responsibilities:Responsibilities include but are not limited to the following:High-Level Project Management and Content ExpertiseApply deep experience and fluency in improvement scienceLead strategic IHI initiatives aimed at improving health and health care at different scales, including our Strategic Partnership with St. Jude Global, which aims at improving survival rates and the quality and experience of care for children with cancer globallyBuild, cultivate and manage strategic partnerships with government agencies, healthcare organizations, and other stakeholders to foster collaboration and support to ensure impact of improvement initiatives.Negotiate difficult conversations to a desired end while maintaining trust and respectActively promote the diversity of IHI's faculty and staff by identifying and developing emerging leaders from projects and programsFacilitate, synthesize, develop, and teach in the content area of improvement science internally and externallyAlong with Improvement Advisors, teach and apply IHI's core methodology of improvement science (e.g., Model for Improvement, reliability, spread) to accelerate partner results; coach individual teams to maintain paceOrganizational Leadership and Relationship ManagementLead the development and implementation of strategic initiatives aimed at improving healthcare quality in Latin America, including pediatric oncology work with St. Jude GlobalCollaborate with stakeholders to identify priorities and align efforts with regional needsUse market intelligence to identify and pursue new partnerships and funding opportunities, including grants, to support program initiativesOversee the budgeting process for improvement initiatives, ensuring that financial resources are allocated effectively and that projects remain within budgetShare and leverage work with and across other departments, providing insight and building organizational and regional business strategiesDevelop and achieve goals with deep understanding of impact on IHI's results, reputation, revenue, customer satisfaction, and staff satisfaction and engagementConsult with external organizations and senior leaders to cultivate, test, and implement system improvementsLeverage internal and external customer relationships to achieve IHI's strategyDesign, implement, and evaluate large-scale improvement initiatives leveraging evidence-based practices and innovative approaches to drive meaningful change and impact in healthcare deliveryInternal and External Relationship ManagementCommunicate clear vision for IHI's work and the work of the team connected to itClearly communicate complex subjects internally and externallyInfluence outcomes in difficult/complex conversations internally and externallyRepresent IHI on external advisory groups and professional committees as neededDeliver compelling presentations to audiences at meetings, external visits, and IHI conferencesStaff DevelopmentLead and mentor a diverse team of professionals, fostering a culture of innovation, collaboration, and continuous learningFunnel decision-making downward, empowering staff and sharing ownershipActively contribute to staff development and long-term succession planningProvide guidance and support to staff to ensure the successful execution of projectsSupervise, mentor, and coach others; supervise direct reports aligned to the Home Team and/or subject matter, as appropriate; serve as a mentor and resource to effectively develop IHI DirectorsPosition Knowledge, Skills, and Abilities:Knowledge:Extensive understanding of improvement science methodologies and frameworksFamiliarity with public health principles and practices, particularly in the Latin American contextAwareness of global and regional healthcare systems, policies, and challengesUnderstanding of Latin America health care market and landscapeSkills:Strong leadership and team management skills, with a proven ability to mentor and guide diverse teams across different cultures and languagesProject management skills, including being detail-focused and managing towards tight timelinesDemonstrated experience in business development, securing funding, and managing complex budgetsExcellent communication skills (both interpersonal and written), including superior presentation skillsExperience developing employees and providing effective supervision, coaching and feedbackExperience using data for improvement and to guide decision-making in real timeAbilities:Ability to design and execute large-scale improvement initiatives effectively.Competence in adapting programs and key interventions to low- and middle-income settingsCapacity to build and maintain authentic, trusting/trusted relationships and partnerships with various stakeholders across and outside the organizationAbility to maneuver through complex political situations to achieve desired outcomesAble to think about whole systems, rather than optimize for one partCreate a compelling vision and build motivation with internal and external teamAble to effectively coach and motivate customer teamsAble to build and maintain authentic, trusting/trusted relationships across and outside the organizationDrive to effectively develop self and othersAble to actively support, communicate, and teach the unique culture and values of the Institute for Healthcare Improvement, including the Values of Equity, Trust, Courage, and LoveCommitment to IHI ValuesCommitment to equity, anti-racism, and the improvement of societal systemsPosition Qualifications:RequiredGeneralBachelor's degree in related field or commensurate experienceAt least ten years' experience working in the field of health care improvementProven track record of successfully leading large-scale improvement initiatives and managing strategic partnershipsExperience leading staff teams with a high degree of interpersonal and cultural sensitivity and trustWorking knowledge of Microsoft Word, Excel, PowerPointPortfolio SpecificDemonstrated experience working in on global initiatives, particularly in Latin AmericaProfessional Proficiency in both English and SpanishExperience in presenting, group facilitation and/or other public speakingPreferredAdvance Degree or certification in Public Health, Healthcare Administrations, or related field.At least five years of experience leading teams of professionalsProfessional Proficiency in PortugueseExperience facilitating conversations on safety issuesTravelOccasional Travel Required both US and International Physical AttributesAbility to Sit for Extended Periods: Capability to work at a desk for long durationsManual Dexterity: Proficiency in using a computer, including typing, mouse handling, and other office equipmentVisual Acuity: Ability to read and view a computer screen for extended periodsHearing and Speaking: Clear communication over phone and video callsEnvironment Setup: Access to a quiet, professional home office setup conducive to focused work and virtual meetingsLifting: Occasionally requires lifting up to 25 lbs as neededDisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list or comprehensive inventory of all duties, responsibilities, skills, and qualifications required.At IHI, we are inspired to do our best work and be our best selves by leaning into our values and uniting in our vision to create a future in which everyone has the best care and health possible. We ensure that people feel valued and supported in meaningful ways, as demonstrated in our total rewards package that features competitive compensation, medical, dental and vision coverage, life and disability plans, FSA plans, matching 401k contributions, tuition reimbursement, a personal development allowance to support what matters to you, a professional development allowance to support continued learning, respect for personal commitments and flexibility to manage them, generous time off including vacation time, wellness and wellbeing time, and other special programs to support employee wellbeing.IHI is proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex or gender, marital status, national origin or ancestry, disability, veteran status, military service, age, sexual orientation, gender identity, genetic information, crime victim status, political belief, and any other protected class under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation to complete our application, please let us know. Veterans are encouraged to apply.
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