Institute for Community Living (ICL) is a non-profit organization servicing the NYC-Metro area and for over 35 years, we’ve provided life-saving care to New Yorkers in need that includes but is not limited to addiction assistance, mental health services, and housing support for all. Proudly doing so, with integrity, love, and respect. Our goal is to have a positive and long-lasting impact on the lives of the people and communities we serve with the hope of providing the care, support, and attention they need.
So, it is our pleasure to announce that we are currently seeking a full-time candidate for the role of Case Manager (CM), to join our team! – Veterans preferred for specific VA Shelter locations.
By ICL definition, under the direct supervision of the Program Supervisor, a Case Manager is someone primarily responsible for assisting residents with organized and formulated comprehensive service planning and assessment activities in conjunction with specialty program staff, while assuring plan implementation through direct case management or co-provider services, in addition to, primary or shared responsibility – depending upon the specialty or discipline – in providing the residents with specific linkages/advocacy services with co-providers of housing, mental health, substance abuse, healthcare services, parole boards, etc. In short, for some residents, the CM will be the major provider of a particular service, and for others, a secondary support agent.
MIN. ROLE REQUIREMENTS & PREFERENCES:
LOCATION: Brooklyn, NY 11201 + Available 5 Days min. Monday to Sunday, with options for O.T. – Shift: Days & Hours TBDEDU/EXP: degree options below MUST be majored and/or concentrating (min. 24 credits) in the following human service fields… social work, psychology, nursing, rehabilitation, education, occupational therapy, physical therapy, recreation/recreation therapy, counseling, sociology, community mental health, child and family studies, speech and hearing – OR – a practicum encompassing a substantial number of activities with the target population, alongside coinciding experience with providing direct services to individuals with mental disabilities – preferably in a shelter settingBA Degree and 1+ years of case management or relevant human services exp.BA Degree with 1-year practicum and 1+ years of case management or relevant human services exp.AA Degree and 3+ years of case management or relevant human services exp.GED/HSE or HS Diploma and 5+ years of case management or relevant human services exp.Certifications: CPR & First Aid and OD Responder from NYS Opioid Overdose Prevention Program (NYSOOPP)Proper attire always – this includes work pants, boots, and outer/inner-wear with the ICL company logo (provided after training)
ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES:
Ability to stand, stoop, bend, and stretch for long periods of timeAbility to effectively use computer software such as MS Word and OutlookAbility to consistently report for work as scheduled, being on-call if neededKnowledge of the causes and processes of mental illness and substance abuse disorderAbility to perform medium to heavy manual labor, including lifting objects weighing up to 50+ lbsAbility to work in a setting with diverse individuals with mental illness and/or behavioral disordersStrong problem-identification and solving skills with an awareness of self and one’s impact on othersAbility to work independently and as a team, to conform to all applicable safety and accountability measuresStrong communication, listening, interpersonal, writing, and conveying skills – bi-lingual is a plus but not mandatoryAbility to continually learn and apply knowledge with a willingness to participate in in-service training and development activitiesAbility to learn, understand, and comply with all state and city regulations, policies, and procedures regarding case managementAbility to facilitate meetings and organize time effectively to accomplish all tasks in a timely way and meet deadlines without promptingAbility to follow all safety guidelines in accordance with the performance of the tasks mentioned below...
CASE MANAGEMENT TASKS:
Housing Support – perform regular inspections of the residents’ living areas to ensure the safety of the residents, accountability of ICL property, and cleanliness of such areas; immediately account for residents and file missing person reports on residents not accounted for in accordance with ICL policy and procedure; execute emergency exit plans as outlined in the policy and procedure manualTeam and Staff Support – function as an effective team member, including performing share of work, cooperating with coworkers, securing cooperation, and maintaining professional relationships and boundaries with co-workers, supervisors, and residents; work with other team members (e.g. Substance Abuse Specialist) in addressing the needs of residents; review length-of-stay profile with supervisor and address barriers to getting and/or keeping employment and housing and participates in weekly length-of-stay reviews; report serious incidents, allegations, or sensitive situations to supervisors; attend regularly scheduled staff and clinical meetings, and supervisions as well as in-service trainings and developmental activitiesCompliance Support – comply with attendance and timekeeping rules and report reliably and regularly to work on an on-going basis; comply and promote compliance with all applicable laws, regulations, and agency policies helping to strengthen and maintain an ethical organizational culture; participate in ongoing reviews of existing linkages for resident adequacy and, in recognition that a comprehensive co-provider service array is necessary to good outcomes; seek to extend program and other agency linkages as part of a continuous quality improvementAdmin Support – prepare and complete accurate incident and documentation reports, and other written materials, in accordance with ICL policy, in a timely manner; develop, evaluate, implement and modify a case management plan, meeting all deadlines and productivity standards; maintain up-to-date and accurate individual paper and electronic case records on each assigned resident; conduct quarterly reviews of the service-plans, assessment info, medical records, and changes in care with follows-up to determine quantity and quality service provided; obtain and document and/or file assessment info such as medical, psychological, and social factors contributing to the resident's situation as well as info about the resident’s strengths, needs, abilities and preferences; continually document resident’s treatment progress, developing measurable and objective service plans that maximize a resident’s strengths and abilities in accordance with regulatory guidelines; review the staff communication log and make entries concerning essential elements of information designated by program mgmt.RESIDENT SUPPORT TASKS:
Resident Integration – show empathy to residents upon entry; participate in orientation of new residents, explaining the types of clinical services, recreational activities, and ICL programs that are available; instruct the resident in daily living skills, socialization skill enhancement, and conflict resolutionService Plan Support – obtain and develop resource info for residents in all aspects of their care; disseminate this information to residents in a manner that is clear and understandable; advocate on behalf of residents with outside service providers and within ICL; collaborate with residents to utilize assessment info to complete and maintain resident service plans, offering an Integrated Healthcare approach to services and ensuring that plans include consideration of the residents’ cultural and ethnic background, customs, needs, beliefs and preferred language; use cognitive-behavioral techniques (e.g. role-plays, skills training, plans of action) to assist the resident in meeting service plan goals; conduct weekly meetings with residents to follow-up on service plan goals and objectives; effectively and efficiently write, create, understand and follow verbal and written instructions and questions from residentsCommunity Support – actively look for ways to assist residents with compassion and hope; believe and help residents work toward recovery; refer residents to community resources and other orgs.; provide support & advice to significant others of the residents and Transitional Veterans Residence staff; provide motivational interviewing to residents as needed; accompany individual during the first-day transition from Transitional Veterans Residence to meetings with community providers, and in establishing connections with local community resourcesTravel & Recreational Planning – provide residents on both an individual or group basis with transportation for housing placement, service appointments, recreational, or other service plan-related purposes as appropriate; plans, arranges, and/or escorts residents to social or recreational service activitiesEducation Support – assist residents in finding and getting into vocational training or other training opportunities; conducts in vivo assessment and living skills training as needed; serves as a role model to residents including modeling appropriate interpersonal interactions, appearance, demeanorFinance Support – assist residents with developing a savings and money mgmt. plan within the scope of the Dept. of Homeless Services and Veterans Administration regulations; optimize resident income through advocacy with the HRA and VA who will offer and provide residents both group and individual instruction in budgeting, banking, and resident skills such as shopping wisely from a price and product perspective, credit, taxes, etc.Medical Support – provide counseling in 1:1 or group formats that assist residents with modifying attitudes and behaviors as needed, by increasing understanding of self and others and by addressing service needs, strengths, abilities, and environmental resources to attain goals; accompany residents on regular scheduled appointments or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with the treatment or assistance of the resident; participate in substance abuse services with the substance abuse counselor/specialist; administer CPR or first aid to staff or residents who require such services; use sound judgment in identifying and solving problems and knowing when to seek assistance for residentsConflict Resolution – perform crisis assessment and verbal/non-verbal crisis intervention; mediate conflicts between residents, negotiating ground rules for relationships; may provide critical time intervention procedures; maintain self-control in crisis situations, working with residents, families, and staff in a caring and respectful mannerDischarge Support – facilitate individualized services to residents, meeting their diverse needs and focusing on the discharge planning goal with due understanding of and consideration for cultural differencesPerform other job-related tasks as assigned in an organized and detail-oriented manner…Please Note: To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily. Reasonable accommodations may be provided to enable qualified individuals with disabilities to perform the essential functions unless this causes undue hardship to the agency.If you feel that you’re a suitable candidate for this role and would like to join our organization, please submit your resume in response to this ad to contact a recruiter in HR for further related info about the role above or the benefits mentioned below…
ICL BENEFITS:
PLEASE NOTE: ICL Company Benefits are exclusive to employees working 20+ hours, and EDU Leave is 40+ hours ONLY!
PAID Orientation and TrainingChoice of full and/or partial Health, Dental, and Vision Benefits (spousal and child coverage available too)Life & AD&D Insurance + Medical Flexible SpendingMental Health Services and ProvidersEducational & Parental LeaveTuition & Work-Life AssistanceCommuter Benefits PlanEmployee Assistance ProgramMatching 403B (non-profit)Payroll Benefits: Corporate Fitness Account / NYS College Savings Program / Etc.Discounts on select ticketed purchases provided by Plum BenefitsAnd many more… Read LessInstitute for Community Living (ICL) is a non-profit organization servicing the NYC-Metro area and for over 35 years, we’ve provided life-saving care to New Yorkers in need that includes but is not limited to addiction assistance, mental health services, and housing support for all. Proudly doing so, with integrity, love, and respect. Our goal is to have a positive and long-lasting impact on the lives of the people and communities we serve with the hope of providing the care, support, and attention they need.
So, it is our pleasure to announce that we are currently seeking a full-time candidate for the role of Case Manager (CM), to join our team! – Veterans preferred for specific VA Shelter locations.
By ICL definition, under the direct supervision of the Program Supervisor, a Case Manager is someone primarily responsible for assisting residents with organized and formulated comprehensive service planning and assessment activities in conjunction with specialty program staff, while assuring plan implementation through direct case management or co-provider services, in addition to, primary or shared responsibility – depending upon the specialty or discipline – in providing the residents with specific linkages/advocacy services with co-providers of housing, mental health, substance abuse, healthcare services, parole boards, etc. In short, for some residents, the CM will be the major provider of a particular service, and for others, a secondary support agent.
MIN. ROLE REQUIREMENTS & PREFERENCES:
LOCATION: New York, NY 10038 + Available 5 Days min. Monday to Sunday, with options for O.T. – Shift: Days & Hours TBD EDU/EXP: degree options below MUST be majored and/or concentrating (min. 24 credits) in the following human service fields… social work, psychology, nursing, rehabilitation, education, occupational therapy, physical therapy, recreation/recreation therapy, counseling, sociology, community mental health, child and family studies, speech and hearing – OR – a practicum encompassing a substantial number of activities with the target population, alongside coinciding experience with providing direct services to individuals with mental disabilities – preferably in a shelter settingBA Degree and 1+ years of case management or relevant human services exp.BA Degree with 1-year practicum and 1+ years of case management or relevant human services exp.AA Degree and 3+ years of case management or relevant human services exp.GED/HSE or HS Diploma and 5+ years of case management or relevant human services exp.Certifications: CPR & First Aid and OD Responder from NYS Opioid Overdose Prevention Program (NYSOOPP)Proper attire always – this includes work pants, boots, and outer/inner-wear with the ICL company logo (provided after training)
ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES:
Ability to stand, stoop, bend, and stretch for long periods of timeAbility to effectively use computer software such as MS Word and OutlookAbility to consistently report for work as scheduled, being on-call if neededKnowledge of the causes and processes of mental illness and substance abuse disorderAbility to perform medium to heavy manual labor, including lifting objects weighing up to 50+ lbsAbility to work in a setting with diverse individuals with mental illness and/or behavioral disordersStrong problem-identification and solving skills with an awareness of self and one’s impact on othersAbility to work independently and as a team, to conform to all applicable safety and accountability measuresStrong communication, listening, interpersonal, writing, and conveying skills – bi-lingual is a plus but not mandatoryAbility to continually learn and apply knowledge with a willingness to participate in in-service training and development activitiesAbility to learn, understand, and comply with all state and city regulations, policies, and procedures regarding case managementAbility to facilitate meetings and organize time effectively to accomplish all tasks in a timely way and meet deadlines without promptingAbility to follow all safety guidelines in accordance with the performance of the tasks mentioned below...
CASE MANAGEMENT TASKS:
Housing Support – perform regular inspections of the residents’ living areas to ensure the safety of the residents, accountability of ICL property, and cleanliness of such areas; immediately account for residents and file missing person reports on residents not accounted for in accordance with ICL policy and procedure; execute emergency exit plans as outlined in the policy and procedure manualTeam and Staff Support – function as an effective team member, including performing share of work, cooperating with coworkers, securing cooperation, and maintaining professional relationships and boundaries with co-workers, supervisors, and residents; work with other team members (e.g. Substance Abuse Specialist) in addressing the needs of residents; review length-of-stay profile with supervisor and address barriers to getting and/or keeping employment and housing and participates in weekly length-of-stay reviews; report serious incidents, allegations, or sensitive situations to supervisors; attend regularly scheduled staff and clinical meetings, and supervisions as well as in-service trainings and developmental activitiesCompliance Support – comply with attendance and timekeeping rules and report reliably and regularly to work on an on-going basis; comply and promote compliance with all applicable laws, regulations, and agency policies helping to strengthen and maintain an ethical organizational culture; participate in ongoing reviews of existing linkages for resident adequacy and, in recognition that a comprehensive co-provider service array is necessary to good outcomes; seek to extend program and other agency linkages as part of a continuous quality improvementAdmin Support – prepare and complete accurate incident and documentation reports, and other written materials, in accordance with ICL policy, in a timely manner; develop, evaluate, implement and modify a case management plan, meeting all deadlines and productivity standards; maintain up-to-date and accurate individual paper and electronic case records on each assigned resident; conduct quarterly reviews of the service-plans, assessment info, medical records, and changes in care with follows-up to determine quantity and quality service provided; obtain and document and/or file assessment info such as medical, psychological, and social factors contributing to the resident's situation as well as info about the resident’s strengths, needs, abilities and preferences; continually document resident’s treatment progress, developing measurable and objective service plans that maximize a resident’s strengths and abilities in accordance with regulatory guidelines; review the staff communication log and make entries concerning essential elements of information designated by program mgmt.RESIDENT SUPPORT TASKS:
Resident Integration – show empathy to residents upon entry; participate in orientation of new residents, explaining the types of clinical services, recreational activities, and ICL programs that are available; instruct the resident in daily living skills, socialization skill enhancement, and conflict resolutionService Plan Support – obtain and develop resource info for residents in all aspects of their care; disseminate this information to residents in a manner that is clear and understandable; advocate on behalf of residents with outside service providers and within ICL; collaborate with residents to utilize assessment info to complete and maintain resident service plans, offering an Integrated Healthcare approach to services and ensuring that plans include consideration of the residents’ cultural and ethnic background, customs, needs, beliefs and preferred language; use cognitive-behavioral techniques (e.g. role-plays, skills training, plans of action) to assist the resident in meeting service plan goals; conduct weekly meetings with residents to follow-up on service plan goals and objectives; effectively and efficiently write, create, understand and follow verbal and written instructions and questions from residentsCommunity Support – actively look for ways to assist residents with compassion and hope; believe and help residents work toward recovery; refer residents to community resources and other orgs.; provide support & advice to significant others of the residents and Transitional Veterans Residence staff; provide motivational interviewing to residents as needed; accompany individual during the first-day transition from Transitional Veterans Residence to meetings with community providers, and in establishing connections with local community resourcesTravel & Recreational Planning – provide residents on both an individual or group basis with transportation for housing placement, service appointments, recreational, or other service plan-related purposes as appropriate; plans, arranges, and/or escorts residents to social or recreational service activitiesEducation Support – assist residents in finding and getting into vocational training or other training opportunities; conducts in vivo assessment and living skills training as needed; serves as a role model to residents including modeling appropriate interpersonal interactions, appearance, demeanorFinance Support – assist residents with developing a savings and money mgmt. plan within the scope of the Dept. of Homeless Services and Veterans Administration regulations; optimize resident income through advocacy with the HRA and VA who will offer and provide residents both group and individual instruction in budgeting, banking, and resident skills such as shopping wisely from a price and product perspective, credit, taxes, etc.Medical Support – provide counseling in 1:1 or group formats that assist residents with modifying attitudes and behaviors as needed, by increasing understanding of self and others and by addressing service needs, strengths, abilities, and environmental resources to attain goals; accompany residents on regular scheduled appointments or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with the treatment or assistance of the resident; participate in substance abuse services with the substance abuse counselor/specialist; administer CPR or first aid to staff or residents who require such services; use sound judgment in identifying and solving problems and knowing when to seek assistance for residentsConflict Resolution – perform crisis assessment and verbal/non-verbal crisis intervention; mediate conflicts between residents, negotiating ground rules for relationships; may provide critical time intervention procedures; maintain self-control in crisis situations, working with residents, families, and staff in a caring and respectful mannerDischarge Support – facilitate individualized services to residents, meeting their diverse needs and focusing on the discharge planning goal with due understanding of and consideration for cultural differencesPerform other job-related tasks as assigned in an organized and detail-oriented manner…Please Note: To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily. Reasonable accommodations may be provided to enable qualified individuals with disabilities to perform the essential functions unless this causes undue hardship to the agency.If you feel that you’re a suitable candidate for this role and would like to join our organization, please submit your resume in response to this ad to contact a recruiter in HR for further related info to the role above or the benefits mentioned below…
ICL BENEFITS:
PLEASE NOTE: ICL Company Benefits are exclusive to employees working 20+ hours and EDU Leave is 40+ hours ONLY!
PAID Orientation and TrainingChoice of full and/or partial Health, Dental, and Vision Benefits (spousal and child coverage available too)Life & AD&D Insurance + Medical Flexible SpendingMental Health Services and ProvidersEducational & Parental LeaveTuition & Work-Life AssistanceCommuter Benefits PlanEmployee Assistance ProgramMatching 403B (non-profit)Payroll Benefits: Corporate Fitness Account / NYS College Savings Program / Etc.Discounts on select ticketed purchases provided by Plum BenefitsAnd many more…#ICLCW
Read LessInstitute for Community Living (ICL) is a non-profit organization servicing the NYC-Metro area and for over 35 years, we’ve provided life-saving care to New Yorkers in need that includes but is not limited to addiction assistance, mental health services, and housing support for all. Proudly doing so, with integrity, love, and respect. Our goal is to have a positive and long-lasting impact on the lives of the people and communities we serve with the hope of providing the care, support, and attention they need.
So, it is our pleasure to announce that we are currently seeking a full-time candidate for the role of Case Manager (CM), to join our team! – Veterans preferred for specific VA Shelter locations.
By ICL definition, under the direct supervision of the Program Supervisor, a Case Manager is someone primarily responsible for assisting residents with organized and formulated comprehensive service planning and assessment activities in conjunction with specialty program staff, while assuring plan implementation through direct case management or co-provider services, in addition to, primary or shared responsibility – depending upon the specialty or discipline – in providing the residents with specific linkages/advocacy services with co-providers of housing, mental health, substance abuse, healthcare services, parole boards, etc. In short, for some residents, the CM will be the major provider of a particular service, and for others, a secondary support agent.
MIN. ROLE REQUIREMENTS & PREFERENCES:
LOCATION: Brooklyn, NY 11201 + Available 5 Days min. Monday to Sunday, with options for O.T. – Shift: Days & Hours TBDEDU/EXP: degree options below MUST be majored and/or concentrating (min. 24 credits) in the following human service fields… social work, psychology, nursing, rehabilitation, education, occupational therapy, physical therapy, recreation/recreation therapy, counseling, sociology, community mental health, child and family studies, speech and hearing – OR – a practicum encompassing a substantial number of activities with the target population, alongside coinciding experience with providing direct services to individuals with mental disabilities – preferably in a shelter settingBA Degree and 1+ years of case management or relevant human services exp.BA Degree with 1-year practicum and 1+ years of case management or relevant human services exp.AA Degree and 3+ years of case management or relevant human services exp.GED/HSE or HS Diploma and 5+ years of case management or relevant human services exp.Certifications: CPR & First Aid and OD Responder from NYS Opioid Overdose Prevention Program (NYSOOPP)Proper attire always – this includes work pants, boots, and outer/inner-wear with the ICL company logo (provided after training)
ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES:
Ability to stand, stoop, bend, and stretch for long periods of timeAbility to effectively use computer software such as MS Word and OutlookAbility to consistently report for work as scheduled, being on-call if neededKnowledge of the causes and processes of mental illness and substance abuse disorderAbility to perform medium to heavy manual labor, including lifting objects weighing up to 50+ lbsAbility to work in a setting with diverse individuals with mental illness and/or behavioral disordersStrong problem-identification and solving skills with an awareness of self and one’s impact on othersAbility to work independently and as a team, to conform to all applicable safety and accountability measuresStrong communication, listening, interpersonal, writing, and conveying skills – bi-lingual is a plus but not mandatoryAbility to continually learn and apply knowledge with a willingness to participate in in-service training and development activitiesAbility to learn, understand, and comply with all state and city regulations, policies, and procedures regarding case managementAbility to facilitate meetings and organize time effectively to accomplish all tasks in a timely way and meet deadlines without promptingAbility to follow all safety guidelines in accordance with the performance of the tasks mentioned below...
CASE MANAGEMENT TASKS:
Housing Support – perform regular inspections of the residents’ living areas to ensure the safety of the residents, accountability of ICL property, and cleanliness of such areas; immediately account for residents and file missing person reports on residents not accounted for in accordance with ICL policy and procedure; execute emergency exit plans as outlined in the policy and procedure manualTeam and Staff Support – function as an effective team member, including performing share of work, cooperating with coworkers, securing cooperation, and maintaining professional relationships and boundaries with co-workers, supervisors, and residents; work with other team members (e.g. Substance Abuse Specialist) in addressing the needs of residents; review length-of-stay profile with supervisor and address barriers to getting and/or keeping employment and housing and participates in weekly length-of-stay reviews; report serious incidents, allegations, or sensitive situations to supervisors; attend regularly scheduled staff and clinical meetings, and supervisions as well as in-service trainings and developmental activitiesCompliance Support – comply with attendance and timekeeping rules and report reliably and regularly to work on an on-going basis; comply and promote compliance with all applicable laws, regulations, and agency policies helping to strengthen and maintain an ethical organizational culture; participate in ongoing reviews of existing linkages for resident adequacy and, in recognition that a comprehensive co-provider service array is necessary to good outcomes; seek to extend program and other agency linkages as part of a continuous quality improvementAdmin Support – prepare and complete accurate incident and documentation reports, and other written materials, in accordance with ICL policy, in a timely manner; develop, evaluate, implement and modify a case management plan, meeting all deadlines and productivity standards; maintain up-to-date and accurate individual paper and electronic case records on each assigned resident; conduct quarterly reviews of the service-plans, assessment info, medical records, and changes in care with follows-up to determine quantity and quality service provided; obtain and document and/or file assessment info such as medical, psychological, and social factors contributing to the resident's situation as well as info about the resident’s strengths, needs, abilities and preferences; continually document resident’s treatment progress, developing measurable and objective service plans that maximize a resident’s strengths and abilities in accordance with regulatory guidelines; review the staff communication log and make entries concerning essential elements of information designated by program mgmt.RESIDENT SUPPORT TASKS:
Resident Integration – show empathy to residents upon entry; participate in orientation of new residents, explaining the types of clinical services, recreational activities, and ICL programs that are available; instruct the resident in daily living skills, socialization skill enhancement, and conflict resolutionService Plan Support – obtain and develop resource info for residents in all aspects of their care; disseminate this information to residents in a manner that is clear and understandable; advocate on behalf of residents with outside service providers and within ICL; collaborate with residents to utilize assessment info to complete and maintain resident service plans, offering an Integrated Healthcare approach to services and ensuring that plans include consideration of the residents’ cultural and ethnic background, customs, needs, beliefs and preferred language; use cognitive-behavioral techniques (e.g. role-plays, skills training, plans of action) to assist the resident in meeting service plan goals; conduct weekly meetings with residents to follow-up on service plan goals and objectives; effectively and efficiently write, create, understand and follow verbal and written instructions and questions from residentsCommunity Support – actively look for ways to assist residents with compassion and hope; believe and help residents work toward recovery; refer residents to community resources and other orgs.; provide support & advice to significant others of the residents and Transitional Veterans Residence staff; provide motivational interviewing to residents as needed; accompany individual during the first-day transition from Transitional Veterans Residence to meetings with community providers, and in establishing connections with local community resourcesTravel & Recreational Planning – provide residents on both an individual or group basis with transportation for housing placement, service appointments, recreational, or other service plan-related purposes as appropriate; plans, arranges, and/or escorts residents to social or recreational service activitiesEducation Support – assist residents in finding and getting into vocational training or other training opportunities; conducts in vivo assessment and living skills training as needed; serves as a role model to residents including modeling appropriate interpersonal interactions, appearance, demeanorFinance Support – assist residents with developing a savings and money mgmt. plan within the scope of the Dept. of Homeless Services and Veterans Administration regulations; optimize resident income through advocacy with the HRA and VA who will offer and provide residents both group and individual instruction in budgeting, banking, and resident skills such as shopping wisely from a price and product perspective, credit, taxes, etc.Medical Support – provide counseling in 1:1 or group formats that assist residents with modifying attitudes and behaviors as needed, by increasing understanding of self and others and by addressing service needs, strengths, abilities, and environmental resources to attain goals; accompany residents on regular scheduled appointments or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with the treatment or assistance of the resident; participate in substance abuse services with the substance abuse counselor/specialist; administer CPR or first aid to staff or residents who require such services; use sound judgment in identifying and solving problems and knowing when to seek assistance for residentsConflict Resolution – perform crisis assessment and verbal/non-verbal crisis intervention; mediate conflicts between residents, negotiating ground rules for relationships; may provide critical time intervention procedures; maintain self-control in crisis situations, working with residents, families, and staff in a caring and respectful mannerDischarge Support – facilitate individualized services to residents, meeting their diverse needs and focusing on the discharge planning goal with due understanding of and consideration for cultural differencesPerform other job-related tasks as assigned in an organized and detail-oriented manner…Please Note: To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily. Reasonable accommodations may be provided to enable qualified individuals with disabilities to perform the essential functions unless this causes undue hardship to the agency.If you feel that you’re a suitable candidate for this role and would like to join our organization, please submit your resume in response to this ad to contact a recruiter in HR for further related info about the role above or the benefits mentioned below…
ICL BENEFITS:
PLEASE NOTE: ICL Company Benefits are exclusive to employees working 20+ hours, and EDU Leave is 40+ hours ONLY!
PAID Orientation and TrainingChoice of full and/or partial Health, Dental, and Vision Benefits (spousal and child coverage available too)Life & AD&D Insurance + Medical Flexible SpendingMental Health Services and ProvidersEducational & Parental LeaveTuition & Work-Life AssistanceCommuter Benefits PlanEmployee Assistance ProgramMatching 403B (non-profit)Payroll Benefits: Corporate Fitness Account / NYS College Savings Program / Etc.Discounts on select ticketed purchases provided by Plum BenefitsAnd many more… Read LessInstitute for Community Living (ICL) is a non-profit organization servicing the NYC-Metro area and for over 35 years, we’ve provided life-saving care to New Yorkers in need that includes but is not limited to addiction assistance, mental health services, and housing support for all. Proudly doing so, with integrity, love, and respect. Our goal is to have a positive and long-lasting impact on the lives of the people and communities we serve with the hope of providing the care, support, and attention they need.
So, it is our pleasure to announce that we are currently seeking a full-time candidate for the role of Case Manager (CM), to join our team! – Veterans preferred for specific VA Shelter locations.
By ICL definition, under the direct supervision of the Program Supervisor, a Case Manager is someone primarily responsible for assisting residents with organized and formulated comprehensive service planning and assessment activities in conjunction with specialty program staff, while assuring plan implementation through direct case management or co-provider services, in addition to, primary or shared responsibility – depending upon the specialty or discipline – in providing the residents with specific linkages/advocacy services with co-providers of housing, mental health, substance abuse, healthcare services, parole boards, etc. In short, for some residents, the CM will be the major provider of a particular service, and for others, a secondary support agent.
MIN. ROLE REQUIREMENTS & PREFERENCES:
LOCATION: LIC, NY 11101 + Available 5 Days min. Monday to Sunday, with options for O.T. – Shift: Days & Hours TBD EDU/EXP: degree options below MUST be majored and/or concentrating (min. 24 credits) in the following human service fields… social work, psychology, nursing, rehabilitation, education, occupational therapy, physical therapy, recreation/recreation therapy, counseling, sociology, community mental health, child and family studies, speech and hearing – OR – a practicum encompassing a substantial number of activities with the target population, alongside coinciding experience with providing direct services to individuals with mental disabilities – preferably in a shelter settingBA Degree and 1+ years of case management or relevant human services exp.BA Degree with 1-year practicum and 1+ years of case management or relevant human services exp.AA Degree and 3+ years of case management or relevant human services exp.GED/HSE or HS Diploma and 5+ years of case management or relevant human services exp.Certifications: CPR & First Aid and OD Responder from NYS Opioid Overdose Prevention Program (NYSOOPP)Proper attire always – this includes work pants, boots, and outer/inner-wear with the ICL company logo (provided after training)
ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES:
Ability to stand, stoop, bend, and stretch for long periods of timeAbility to effectively use computer software such as MS Word and OutlookAbility to consistently report for work as scheduled, being on-call if neededKnowledge of the causes and processes of mental illness and substance abuse disorderAbility to perform medium to heavy manual labor, including lifting objects weighing up to 50+ lbsAbility to work in a setting with diverse individuals with mental illness and/or behavioral disordersStrong problem-identification and solving skills with an awareness of self and one’s impact on othersAbility to work independently and as a team, to conform to all applicable safety and accountability measuresStrong communication, listening, interpersonal, writing, and conveying skills – bi-lingual is a plus but not mandatoryAbility to continually learn and apply knowledge with a willingness to participate in in-service training and development activitiesAbility to learn, understand, and comply with all state and city regulations, policies, and procedures regarding case managementAbility to facilitate meetings and organize time effectively to accomplish all tasks in a timely way and meet deadlines without promptingAbility to follow all safety guidelines in accordance with the performance of the tasks mentioned below...
CASE MANAGEMENT TASKS:
Housing Support – perform regular inspections of the residents’ living areas to ensure the safety of the residents, accountability of ICL property, and cleanliness of such areas; immediately account for residents and file missing person reports on residents not accounted for in accordance with ICL policy and procedure; execute emergency exit plans as outlined in the policy and procedure manualTeam and Staff Support – function as an effective team member, including performing share of work, cooperating with coworkers, securing cooperation, and maintaining professional relationships and boundaries with co-workers, supervisors, and residents; work with other team members (e.g. Substance Abuse Specialist) in addressing the needs of residents; review length-of-stay profile with supervisor and address barriers to getting and/or keeping employment and housing and participates in weekly length-of-stay reviews; report serious incidents, allegations, or sensitive situations to supervisors; attend regularly scheduled staff and clinical meetings, and supervisions as well as in-service trainings and developmental activitiesCompliance Support – comply with attendance and timekeeping rules and report reliably and regularly to work on an on-going basis; comply and promote compliance with all applicable laws, regulations, and agency policies helping to strengthen and maintain an ethical organizational culture; participate in ongoing reviews of existing linkages for resident adequacy and, in recognition that a comprehensive co-provider service array is necessary to good outcomes; seek to extend program and other agency linkages as part of a continuous quality improvementAdmin Support – prepare and complete accurate incident and documentation reports, and other written materials, in accordance with ICL policy, in a timely manner; develop, evaluate, implement and modify a case management plan, meeting all deadlines and productivity standards; maintain up-to-date and accurate individual paper and electronic case records on each assigned resident; conduct quarterly reviews of the service-plans, assessment info, medical records, and changes in care with follows-up to determine quantity and quality service provided; obtain and document and/or file assessment info such as medical, psychological, and social factors contributing to the resident's situation as well as info about the resident’s strengths, needs, abilities and preferences; continually document resident’s treatment progress, developing measurable and objective service plans that maximize a resident’s strengths and abilities in accordance with regulatory guidelines; review the staff communication log and make entries concerning essential elements of information designated by program mgmt.RESIDENT SUPPORT TASKS:
Resident Integration – show empathy to residents upon entry; participate in orientation of new residents, explaining the types of clinical services, recreational activities, and ICL programs that are available; instruct the resident in daily living skills, socialization skill enhancement, and conflict resolutionService Plan Support – obtain and develop resource info for residents in all aspects of their care; disseminate this information to residents in a manner that is clear and understandable; advocate on behalf of residents with outside service providers and within ICL; collaborate with residents to utilize assessment info to complete and maintain resident service plans, offering an Integrated Healthcare approach to services and ensuring that plans include consideration of the residents’ cultural and ethnic background, customs, needs, beliefs and preferred language; use cognitive-behavioral techniques (e.g. role-plays, skills training, plans of action) to assist the resident in meeting service plan goals; conduct weekly meetings with residents to follow-up on service plan goals and objectives; effectively and efficiently write, create, understand and follow verbal and written instructions and questions from residentsCommunity Support – actively look for ways to assist residents with compassion and hope; believe and help residents work toward recovery; refer residents to community resources and other orgs.; provide support & advice to significant others of the residents and Transitional Veterans Residence staff; provide motivational interviewing to residents as needed; accompany individual during the first-day transition from Transitional Veterans Residence to meetings with community providers, and in establishing connections with local community resourcesTravel & Recreational Planning – provide residents on both an individual or group basis with transportation for housing placement, service appointments, recreational, or other service plan-related purposes as appropriate; plans, arranges, and/or escorts residents to social or recreational service activitiesEducation Support – assist residents in finding and getting into vocational training or other training opportunities; conducts in vivo assessment and living skills training as needed; serves as a role model to residents including modeling appropriate interpersonal interactions, appearance, demeanorFinance Support – assist residents with developing a savings and money mgmt. plan within the scope of the Dept. of Homeless Services and Veterans Administration regulations; optimize resident income through advocacy with the HRA and VA who will offer and provide residents both group and individual instruction in budgeting, banking, and resident skills such as shopping wisely from a price and product perspective, credit, taxes, etc.Medical Support – provide counseling in 1:1 or group formats that assist residents with modifying attitudes and behaviors as needed, by increasing understanding of self and others and by addressing service needs, strengths, abilities, and environmental resources to attain goals; accompany residents on regular scheduled appointments or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with the treatment or assistance of the resident; participate in substance abuse services with the substance abuse counselor/specialist; administer CPR or first aid to staff or residents who require such services; use sound judgment in identifying and solving problems and knowing when to seek assistance for residentsConflict Resolution – perform crisis assessment and verbal/non-verbal crisis intervention; mediate conflicts between residents, negotiating ground rules for relationships; may provide critical time intervention procedures; maintain self-control in crisis situations, working with residents, families, and staff in a caring and respectful mannerDischarge Support – facilitate individualized services to residents, meeting their diverse needs and focusing on the discharge planning goal with due understanding of and consideration for cultural differencesPerform other job-related tasks as assigned in an organized and detail-oriented manner…Please Note: To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily. Reasonable accommodations may be provided to enable qualified individuals with disabilities to perform the essential functions unless this causes undue hardship to the agency.If you feel that you’re a suitable candidate for this role and would like to join our organization, please submit your resume in response to this ad to contact a recruiter in HR for further related info to the role above or the benefits mentioned below…
ICL BENEFITS:
PLEASE NOTE: ICL Company Benefits are exclusive to employees working 20+ hours and EDU Leave is 40+ hours ONLY!
PAID Orientation and TrainingChoice of full and/or partial Health, Dental, and Vision Benefits (spousal and child coverage available too)Life & AD&D Insurance + Medical Flexible SpendingMental Health Services and ProvidersEducational & Parental LeaveTuition & Work-Life AssistanceCommuter Benefits PlanEmployee Assistance ProgramMatching 403B (non-profit)Payroll Benefits: Corporate Fitness Account / NYS College Savings Program / Etc.Discounts on select ticketed purchases provided by Plum BenefitsAnd many more…#ICLCW
Read LessInstitute for Community Living (ICL) is a non-profit organization servicing the NYC-Metro area and for over 35 years, we’ve provided life-saving care to New Yorkers in need that includes but is not limited to addiction assistance, mental health services, and housing support for all. Proudly doing so, with integrity, love, and respect. Our goal is to have a positive and long-lasting impact on the lives of the people and communities we serve with the hope of providing the care, support, and attention they need.
So, it is our pleasure to announce that we are currently seeking a full-time candidate for the role of Case Manager (CM), to join our team! – Veterans preferred for specific VA Shelter locations.
By ICL definition, under the direct supervision of the Program Supervisor, a Case Manager is someone primarily responsible for assisting residents with organized and formulated comprehensive service planning and assessment activities in conjunction with specialty program staff, while assuring plan implementation through direct case management or co-provider services, in addition to, primary or shared responsibility – depending upon the specialty or discipline – in providing the residents with specific linkages/advocacy services with co-providers of housing, mental health, substance abuse, healthcare services, parole boards, etc. In short, for some residents, the CM will be the major provider of a particular service, and for others, a secondary support agent.
MIN. ROLE REQUIREMENTS & PREFERENCES:
LOCATION: LIC, NY 11101 + Available 5 Days min. Monday to Sunday, with options for O.T. – Shift: Days & Hours TBD EDU/EXP: degree options below MUST be majored and/or concentrating (min. 24 credits) in the following human service fields… social work, psychology, nursing, rehabilitation, education, occupational therapy, physical therapy, recreation/recreation therapy, counseling, sociology, community mental health, child and family studies, speech and hearing – OR – a practicum encompassing a substantial number of activities with the target population, alongside coinciding experience with providing direct services to individuals with mental disabilities – preferably in a shelter settingBA Degree and 1+ years of case management or relevant human services exp.BA Degree with 1-year practicum and 1+ years of case management or relevant human services exp.AA Degree and 3+ years of case management or relevant human services exp.GED/HSE or HS Diploma and 5+ years of case management or relevant human services exp.Certifications: CPR & First Aid and OD Responder from NYS Opioid Overdose Prevention Program (NYSOOPP)Proper attire always – this includes work pants, boots, and outer/inner-wear with the ICL company logo (provided after training)
ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES:
Ability to stand, stoop, bend, and stretch for long periods of timeAbility to effectively use computer software such as MS Word and OutlookAbility to consistently report for work as scheduled, being on-call if neededKnowledge of the causes and processes of mental illness and substance abuse disorderAbility to perform medium to heavy manual labor, including lifting objects weighing up to 50+ lbsAbility to work in a setting with diverse individuals with mental illness and/or behavioral disordersStrong problem-identification and solving skills with an awareness of self and one’s impact on othersAbility to work independently and as a team, to conform to all applicable safety and accountability measuresStrong communication, listening, interpersonal, writing, and conveying skills – bi-lingual is a plus but not mandatoryAbility to continually learn and apply knowledge with a willingness to participate in in-service training and development activitiesAbility to learn, understand, and comply with all state and city regulations, policies, and procedures regarding case managementAbility to facilitate meetings and organize time effectively to accomplish all tasks in a timely way and meet deadlines without promptingAbility to follow all safety guidelines in accordance with the performance of the tasks mentioned below...
CASE MANAGEMENT TASKS:
Housing Support – perform regular inspections of the residents’ living areas to ensure the safety of the residents, accountability of ICL property, and cleanliness of such areas; immediately account for residents and file missing person reports on residents not accounted for in accordance with ICL policy and procedure; execute emergency exit plans as outlined in the policy and procedure manualTeam and Staff Support – function as an effective team member, including performing share of work, cooperating with coworkers, securing cooperation, and maintaining professional relationships and boundaries with co-workers, supervisors, and residents; work with other team members (e.g. Substance Abuse Specialist) in addressing the needs of residents; review length-of-stay profile with supervisor and address barriers to getting and/or keeping employment and housing and participates in weekly length-of-stay reviews; report serious incidents, allegations, or sensitive situations to supervisors; attend regularly scheduled staff and clinical meetings, and supervisions as well as in-service trainings and developmental activitiesCompliance Support – comply with attendance and timekeeping rules and report reliably and regularly to work on an on-going basis; comply and promote compliance with all applicable laws, regulations, and agency policies helping to strengthen and maintain an ethical organizational culture; participate in ongoing reviews of existing linkages for resident adequacy and, in recognition that a comprehensive co-provider service array is necessary to good outcomes; seek to extend program and other agency linkages as part of a continuous quality improvementAdmin Support – prepare and complete accurate incident and documentation reports, and other written materials, in accordance with ICL policy, in a timely manner; develop, evaluate, implement and modify a case management plan, meeting all deadlines and productivity standards; maintain up-to-date and accurate individual paper and electronic case records on each assigned resident; conduct quarterly reviews of the service-plans, assessment info, medical records, and changes in care with follows-up to determine quantity and quality service provided; obtain and document and/or file assessment info such as medical, psychological, and social factors contributing to the resident's situation as well as info about the resident’s strengths, needs, abilities and preferences; continually document resident’s treatment progress, developing measurable and objective service plans that maximize a resident’s strengths and abilities in accordance with regulatory guidelines; review the staff communication log and make entries concerning essential elements of information designated by program mgmt.RESIDENT SUPPORT TASKS:
Resident Integration – show empathy to residents upon entry; participate in orientation of new residents, explaining the types of clinical services, recreational activities, and ICL programs that are available; instruct the resident in daily living skills, socialization skill enhancement, and conflict resolutionService Plan Support – obtain and develop resource info for residents in all aspects of their care; disseminate this information to residents in a manner that is clear and understandable; advocate on behalf of residents with outside service providers and within ICL; collaborate with residents to utilize assessment info to complete and maintain resident service plans, offering an Integrated Healthcare approach to services and ensuring that plans include consideration of the residents’ cultural and ethnic background, customs, needs, beliefs and preferred language; use cognitive-behavioral techniques (e.g. role-plays, skills training, plans of action) to assist the resident in meeting service plan goals; conduct weekly meetings with residents to follow-up on service plan goals and objectives; effectively and efficiently write, create, understand and follow verbal and written instructions and questions from residentsCommunity Support – actively look for ways to assist residents with compassion and hope; believe and help residents work toward recovery; refer residents to community resources and other orgs.; provide support & advice to significant others of the residents and Transitional Veterans Residence staff; provide motivational interviewing to residents as needed; accompany individual during the first-day transition from Transitional Veterans Residence to meetings with community providers, and in establishing connections with local community resourcesTravel & Recreational Planning – provide residents on both an individual or group basis with transportation for housing placement, service appointments, recreational, or other service plan-related purposes as appropriate; plans, arranges, and/or escorts residents to social or recreational service activitiesEducation Support – assist residents in finding and getting into vocational training or other training opportunities; conducts in vivo assessment and living skills training as needed; serves as a role model to residents including modeling appropriate interpersonal interactions, appearance, demeanorFinance Support – assist residents with developing a savings and money mgmt. plan within the scope of the Dept. of Homeless Services and Veterans Administration regulations; optimize resident income through advocacy with the HRA and VA who will offer and provide residents both group and individual instruction in budgeting, banking, and resident skills such as shopping wisely from a price and product perspective, credit, taxes, etc.Medical Support – provide counseling in 1:1 or group formats that assist residents with modifying attitudes and behaviors as needed, by increasing understanding of self and others and by addressing service needs, strengths, abilities, and environmental resources to attain goals; accompany residents on regular scheduled appointments or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with the treatment or assistance of the resident; participate in substance abuse services with the substance abuse counselor/specialist; administer CPR or first aid to staff or residents who require such services; use sound judgment in identifying and solving problems and knowing when to seek assistance for residentsConflict Resolution – perform crisis assessment and verbal/non-verbal crisis intervention; mediate conflicts between residents, negotiating ground rules for relationships; may provide critical time intervention procedures; maintain self-control in crisis situations, working with residents, families, and staff in a caring and respectful mannerDischarge Support – facilitate individualized services to residents, meeting their diverse needs and focusing on the discharge planning goal with due understanding of and consideration for cultural differencesPerform other job-related tasks as assigned in an organized and detail-oriented manner…Please Note: To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily. Reasonable accommodations may be provided to enable qualified individuals with disabilities to perform the essential functions unless this causes undue hardship to the agency.If you feel that you’re a suitable candidate for this role and would like to join our organization, please submit your resume in response to this ad to contact a recruiter in HR for further related info to the role above or the benefits mentioned below…
ICL BENEFITS:
PLEASE NOTE: ICL Company Benefits are exclusive to employees working 20+ hours and EDU Leave is 40+ hours ONLY!
PAID Orientation and TrainingChoice of full and/or partial Health, Dental, and Vision Benefits (spousal and child coverage available too)Life & AD&D Insurance + Medical Flexible SpendingMental Health Services and ProvidersEducational & Parental LeaveTuition & Work-Life AssistanceCommuter Benefits PlanEmployee Assistance ProgramMatching 403B (non-profit)Payroll Benefits: Corporate Fitness Account / NYS College Savings Program / Etc.Discounts on select ticketed purchases provided by Plum BenefitsAnd many more…#ICLCW
Read LessInstitute for Community Living (ICL) is a non-profit organization servicing the NYC-Metro area and for over 35 years, we’ve provided life-saving care to New Yorkers in need that includes but is not limited to addiction assistance, mental health services, and housing support for all. Proudly doing so, with integrity, love, and respect. Our goal is to have a positive and long-lasting impact on the lives of the people and communities we serve with the hope of providing the care, support, and attention they need.
So, it is our pleasure to announce that we are currently seeking a full-time candidate for the role of Case Manager (CM), to join our team! – Veterans preferred for specific VA Shelter locations.
By ICL definition, under the direct supervision of the Program Supervisor, a Case Manager is someone primarily responsible for assisting residents with organized and formulated comprehensive service planning and assessment activities in conjunction with specialty program staff, while assuring plan implementation through direct case management or co-provider services, in addition to, primary or shared responsibility – depending upon the specialty or discipline – in providing the residents with specific linkages/advocacy services with co-providers of housing, mental health, substance abuse, healthcare services, parole boards, etc. In short, for some residents, the CM will be the major provider of a particular service, and for others, a secondary support agent.
MIN. ROLE REQUIREMENTS & PREFERENCES:
LOCATION: LIC, NY 11101 + Available 5 Days min. Monday to Sunday, with options for O.T. – Shift: Days & Hours TBD EDU/EXP: degree options below MUST be majored and/or concentrating (min. 24 credits) in the following human service fields… social work, psychology, nursing, rehabilitation, education, occupational therapy, physical therapy, recreation/recreation therapy, counseling, sociology, community mental health, child and family studies, speech and hearing – OR – a practicum encompassing a substantial number of activities with the target population, alongside coinciding experience with providing direct services to individuals with mental disabilities – preferably in a shelter settingBA Degree and 1+ years of case management or relevant human services exp.BA Degree with 1-year practicum and 1+ years of case management or relevant human services exp.AA Degree and 3+ years of case management or relevant human services exp.GED/HSE or HS Diploma and 5+ years of case management or relevant human services exp.Certifications: CPR & First Aid and OD Responder from NYS Opioid Overdose Prevention Program (NYSOOPP)Proper attire always – this includes business casual or professional
ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES:
Ability to stand, stoop, bend, and stretch for long periods of timeAbility to effectively use computer software such as MS Word and OutlookAbility to consistently report for work as scheduled, being on-call if neededKnowledge of the causes and processes of mental illness and substance abuse disorderAbility to perform medium to heavy manual labor, including lifting objects weighing up to 50+ lbsAbility to work in a setting with diverse individuals with mental illness and/or behavioral disordersStrong problem-identification and solving skills with an awareness of self and one’s impact on othersAbility to work independently and as a team, to conform to all applicable safety and accountability measuresStrong communication, listening, interpersonal, writing, and conveying skills – bi-lingual is a plus but not mandatoryAbility to continually learn and apply knowledge with a willingness to participate in in-service training and development activitiesAbility to learn, understand, and comply with all state and city regulations, policies, and procedures regarding case managementAbility to facilitate meetings and organize time effectively to accomplish all tasks in a timely way and meet deadlines without promptingAbility to follow all safety guidelines in accordance with the performance of the tasks mentioned below...
CASE MANAGEMENT TASKS:
Housing Support – perform regular inspections of the residents’ living areas to ensure the safety of the residents, accountability of ICL property, and cleanliness of such areas; immediately account for residents and file missing person reports on residents not accounted for in accordance with ICL policy and procedure; execute emergency exit plans as outlined in the policy and procedure manualTeam and Staff Support – function as an effective team member, including performing share of work, cooperating with coworkers, securing cooperation, and maintaining professional relationships and boundaries with co-workers, supervisors, and residents; work with other team members (e.g. Substance Abuse Specialist) in addressing the needs of residents; review length-of-stay profile with supervisor and address barriers to getting and/or keeping employment and housing and participates in weekly length-of-stay reviews; report serious incidents, allegations, or sensitive situations to supervisors; attend regularly scheduled staff and clinical meetings, and supervisions as well as in-service trainings and developmental activitiesCompliance Support – comply with attendance and timekeeping rules and report reliably and regularly to work on an on-going basis; comply and promote compliance with all applicable laws, regulations, and agency policies helping to strengthen and maintain an ethical organizational culture; participate in ongoing reviews of existing linkages for resident adequacy and, in recognition that a comprehensive co-provider service array is necessary to good outcomes; seek to extend program and other agency linkages as part of a continuous quality improvementAdmin Support – prepare and complete accurate incident and documentation reports, and other written materials, in accordance with ICL policy, in a timely manner; develop, evaluate, implement and modify a case management plan, meeting all deadlines and productivity standards; maintain up-to-date and accurate individual paper and electronic case records on each assigned resident; conduct quarterly reviews of the service-plans, assessment info, medical records, and changes in care with follows-up to determine quantity and quality service provided; obtain and document and/or file assessment info such as medical, psychological, and social factors contributing to the resident's situation as well as info about the resident’s strengths, needs, abilities and preferences; continually document resident’s treatment progress, developing measurable and objective service plans that maximize a resident’s strengths and abilities in accordance with regulatory guidelines; review the staff communication log and make entries concerning essential elements of information designated by program mgmt.RESIDENT SUPPORT TASKS:
Resident Integration – show empathy to residents upon entry; participate in orientation of new residents, explaining the types of clinical services, recreational activities, and ICL programs that are available; instruct the resident in daily living skills, socialization skill enhancement, and conflict resolutionService Plan Support – obtain and develop resource info for residents in all aspects of their care; disseminate this information to residents in a manner that is clear and understandable; advocate on behalf of residents with outside service providers and within ICL; collaborate with residents to utilize assessment info to complete and maintain resident service plans, offering an Integrated Healthcare approach to services and ensuring that plans include consideration of the residents’ cultural and ethnic background, customs, needs, beliefs and preferred language; use cognitive-behavioral techniques (e.g. role-plays, skills training, plans of action) to assist the resident in meeting service plan goals; conduct weekly meetings with residents to follow-up on service plan goals and objectives; effectively and efficiently write, create, understand and follow verbal and written instructions and questions from residentsCommunity Support – actively look for ways to assist residents with compassion and hope; believe and help residents work toward recovery; refer residents to community resources and other orgs.; provide support & advice to significant others of the residents and Transitional Veterans Residence staff; provide motivational interviewing to residents as needed; accompany individual during the first-day transition from Transitional Veterans Residence to meetings with community providers, and in establishing connections with local community resourcesTravel & Recreational Planning – provide residents on both an individual or group basis with transportation for housing placement, service appointments, recreational, or other service plan-related purposes as appropriate; plans, arranges, and/or escorts residents to social or recreational service activitiesEducation Support – assist residents in finding and getting into vocational training or other training opportunities; conducts in vivo assessment and living skills training as needed; serves as a role model to residents including modeling appropriate interpersonal interactions, appearance, demeanorFinance Support – assist residents with developing a savings and money mgmt. plan within the scope of the Dept. of Homeless Services and Veterans Administration regulations; optimize resident income through advocacy with the HRA and VA who will offer and provide residents both group and individual instruction in budgeting, banking, and resident skills such as shopping wisely from a price and product perspective, credit, taxes, etc.Medical Support – provide counseling in 1:1 or group formats that assist residents with modifying attitudes and behaviors as needed, by increasing understanding of self and others and by addressing service needs, strengths, abilities, and environmental resources to attain goals; accompany residents on regular scheduled appointments or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with the treatment or assistance of the resident; participate in substance abuse services with the substance abuse counselor/specialist; administer CPR or first aid to staff or residents who require such services; use sound judgment in identifying and solving problems and knowing when to seek assistance for residentsConflict Resolution – perform crisis assessment and verbal/non-verbal crisis intervention; mediate conflicts between residents, negotiating ground rules for relationships; may provide critical time intervention procedures; maintain self-control in crisis situations, working with residents, families, and staff in a caring and respectful mannerDischarge Support – facilitate individualized services to residents, meeting their diverse needs and focusing on the discharge planning goal with due understanding of and consideration for cultural differencesPerform other job-related tasks as assigned in an organized and detail-oriented manner…Please Note: To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily. Reasonable accommodations may be provided to enable qualified individuals with disabilities to perform the essential functions unless this causes undue hardship to the agency.If you feel that you’re a suitable candidate for this role and would like to join our organization, please submit your resume in response to this ad to contact a recruiter in HR for further related info to the role above or the benefits mentioned below…
ICL BENEFITS:
PLEASE NOTE: ICL Company Benefits are exclusive to employees working 20+ hours and EDU Leave is 40+ hours ONLY!
PAID Orientation and TrainingChoice of full and/or partial Health, Dental, and Vision Benefits (spousal and child coverage available too)Life & AD&D Insurance + Medical Flexible SpendingMental Health Services and ProvidersEducational & Parental LeaveTuition & Work-Life AssistanceCommuter Benefits PlanEmployee Assistance ProgramMatching 403B (non-profit)Payroll Benefits: Corporate Fitness Account / NYS College Savings Program / Etc.Discounts on select ticketed purchases provided by Plum BenefitsAnd many more…#ICLCWCM
Read LessJOB SUMMARY:
Under the general supervision of the Program Director/designee, functions as part of a team assigned to support consumers living in independent apartments in the community. Assists assigned individuals in developing and maintaining viable living, working and social situations in the community by obtaining needed medical, social, psychosocial, educational, financial, vocational and other services. Participates in the provision of crisis intervention services to participants. Travels to/visits consumers' residences or apartments to provide counsel and assistance and to help the consumers, within their capabilities and interests, in maintaining the greatest degree of independent living. The majority of duties are often performed independently under general supervision.
ESSENTIAL TASKS:
1. Travels to/visits consumers' residences to provide supportive services on a schedule established by the program. Helps the
consumer to modify attitudes and patterns of behavior by increasing understanding of self and others. Counsels consumers
individually or in small groups regarding plans for meeting service needs, and aids the consumers to mobilize inner
capabilities and environmental resources to attain goals.
2. Secures information, such as medical, psychological, and social factors contributing to the individual's situation, and evaluates these and the individual's capabilities. Based on this information, completes and maintains consumer treatment plans to include quarterly service-plan reviews, assessments, medical records, and changes in treatment and/or medications either manually or using a computer. Maintains a case-record for each resident/consumer and completes required forms. Continually documents consumer treatment progress. Reviews service plans and performs follow-up to determine quantity and quality service provided. Accesses and records individual and community resource information and treatment plans manually or using a computer.
3. Maintains up-to-date, accurate individual case records on each assigned consumer and develops measurable and objective service plans that maximize consumer rehabilitative abilities in accordance with regulatory guidelines. Ensures that plans include consideration of the consumer's cultural and ethnic background, customs, needs, beliefs and primary language.
4. Provides supportive counseling in 1 :1 or group formats that assist the consumer to modify attitudes and behaviors as
needed.
5. Obtains and develops resource information for consumers in all aspects of their care; disseminates this information to consumers in a manner that is clear and understandable.
6. Uses cognitive-behavioral techniques (e.g. role-plays, skills training, plans of action) to assist the consumer in meeting service plan goals.
7. Facilitates individualized services to the consumer that meet the diverse needs of the consumer and focus on-the discharge-planning goal.
8. Explains the types of clinical services, recreational activities, and ICL programs available to consumers; instructs the consumer in daily living skills, socialization skill enhancement and conflict resolution.
9. Performs crisis assessment and nonverbal and verbal crisis intervention.
10. Refers consumers to community resources and other organizations. Accompanies consumers on regularly scheduled or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with the treatment or assistance of the consumer.
11. May have on-call responsibilities.
12. Immediately reports serious incidents, serious incident allegations, incidents, or sensitive situations to supervisors. Completes incident reports in accordance with ICL policy. Accounts for consumers and files missing person reports on consumers not accounted for in accordance with ICL policy and procedure.
13. Plans, escorts, and/or arranges social or recreational activities for and with consumers.
14. Performs regular inspections of the consumer's residence to ensure the safety of the consumers, accountability of ICL
property, and cleanliness of consumer's residence.
15. Reviews the staff communications log and makes entries concerning essential elements of information designated by program management.
16. Executes emergency plans as outlined in the policy and procedure manual. Administers CPR or first aid to staff or
consumers who are injured.
17. Assists in the orientation of new personnel when requested.
18. Complies with attendance and timekeeping rules and reports reliably and regularly to work on an on-going basis.
19. Attends regularly scheduled clinical meetings, staff meetings and supervision as well as in-service training and
development activities.
20. Complies with agency infection control policies.
21. Advocates on behalf of consumer with outside service providers and within ICL.
22. Assists resident/consumer in finding and getting into vocational training or other training opportunities, and works with other team members (Substance Abuse Specialist, Nurse) in addressing the needs of consumers.
23. Other job-related duties that may be assigned.
ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES:
1. Ability to work with consumers/residents, families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences.
2. Ability to serve as a role model to residents/consumers, including modeling appropriate interpersonal interactions, demeanor, etc.
3. Ability to effectively use required software such as IMA, Word, Outlook, and other technology required by ICL
4. Basic understanding of the causes and processes of mental illness and substance abuse disorder.
5. Willingness to continually learn and apply knowledge and willingness to participate in in-service training and
development activities.
6. Ability to function as an effective team member, including performing share of work, cooperating with coworkers, and securing cooperation, and maintaining professional relationships and boundaries with co-workers, supervisors and consumers.
7. Ability to use sound judgment in identifying and solving problems, and knowing when to seek assistance.
8. Ability to be aware of self and one's impact on others
9. Ability to learn, understand and comply with all regulations, policies and procedures.
10. Ability to organize time effectively to accomplish all tasks in a timely way and meet deadlines without prompting.
11. Ability to develop, evaluate, implement and modify a case management plan, meeting all deadlines and productivity standards
12. Ability to communicate effectively with staff, consumers/residents, families, and the public both orally and in writing.
13. Ability to prepare accurate and timely documentation, reports and other written material as assigned.
14. Ability to work independently, and to conform to all applicable safety and accountability measures
15. Ability to be empathic, actively looking for ways to help people, to be compassionate and hopeful and to believe and help others work toward recovery.
16. Ability to engage in active listening-attending to what other people are saying and asking questions as appropriate
17. Ability to identify the nature of problems and to participate effectively in solving problems.
18. Ability to report for work as scheduled on a consistent basis
19. Ability to be ethical- to understand and adhere to internal and external laws, rules, and policies
MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:
Bachelor’s degree plus 1year experience providing direct services to individuals with mental disabilities. Minimum experience requirements are waived for candidates with a bachelor’s degree that required a one-year practicum working directly with individuals with mental disabilities (e.g., BSW); or an associate's degree in a human services related field and two years of experience in human services;
CASE MANAGER TRAINEE Otherwise qualified candidates who lack the indicated number of years of experience may be offered employment as Case Manager Trainees at a reduced salary, until the experience requirements are met.
Read LessJOB SUMMARY:
These positions exist in community residences or programs that operate similar to a community residence. Incumbents of this position are assigned a caseload of recipients requiring assistance of social service agencies. They counsel and aid the recipients within a community residence. Majority of duties are often performed in the community residence under supervision of a program supervisor.
ESSENTIAL TASKS:
Provides individualized care and supervision of each resident. Provides supportive counseling and services. Helps the client to modify attitudes and patterns of behavior by increasing understanding of self and others. Counsels consumers individually or in small groups regarding plans for meeting service needs, and aids clients to mobilize inner capabilities and environmental resources to attain goals.Models positive behaviors and implements the core values.Uses strength-based intervention, communication, and practices to build assets/resiliency.Assesses, instructs, and measures daily and independent living skills.Provides a therapeutic milieu and promotes appropriate socialization.Creates a warm, caring, home-like environment by modeling responsibility and pride in performing household duties.Participates in the service planning and review process. Secures information, such as medical, psychological, and social factors contributing to the individual’s situation, and evaluates these and the individual’s capabilities. Based on this information, assists in the completion and maintenance of client treatment plans to include quarterly service plan reviews, assessments, and medical records either manually or using a computer. Maintains a case record for each resident/client and completes required forms. Continually documents client treatment progress. Reviews service plans and performs follow-up to determine quantity and quality service provided. Accesses and records individual and community resource information and treatment plans manually or using a computerExplains the type of clinical services, recreational activities, and ICL programs available to clients; instructs the clients in daily living skills, socialization skill enhancement, and conflict resolution.Delivers services in accordance with service goals and objectives.Employs trauma-sensitive practices.Performs crisis assessment and nonverbal and verbal crisis intervention. Provides crisis intervention and behavior management.Refers clients to community resources and other organizations. Accompanies clients on regularly scheduled or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with the treatment or assistance of the resident. Accompanies, supervises, and provides transportation (when necessary) for appointments, home visits, sibling visits, and activities.Promotes family involvement and reunification as appropriate.Provides life space counseling and support (or provides informal, one-on-one counseling and support).Ensures adherence to medication regimen.Immediately reports serious incidents, serious incident allegations, incidents, or sensitive situations to supervisors. Completes incident reports in accordance with ICL policy. Accounts for clients and files missing person reports on clients not accounted for in accordance with ICL policy and procedure.Completes all assigned documentation in a timely fashion. Ensures all documentation per shift is adequate and completed in a timely fashion.Plans, escorts, and/or arranges social or recreational activities for and with consumers.Reviews the staff communication log and makes entries in the staff communication log concerning essential elements of information designated by program management.Executes emergency plans as outlined in the policy and procedure manual. Administers CPR or first aid to staff or clients who are injured.Assists in the orientation of new personnel when requested.Complies with attendance rules and the ability to work on a regular schedule.Attends regularly scheduled clinical meetings and supervision, attends professional development activities and training.Complies with agency infection control policies.Assists in residence household duties (general cleaning, laundry, shopping, meal planning and preparation); trains and supervises residents in developing these skills.Supervises and monitors counselors’ interaction with children and families.Models positive interaction with children and families and with staff.Provides for training of counselors in core competencies.Assigns daily tasks and coverage as needed.Ensures that there is proper staff coverage for shift.Conducts monthly fire drills and completes appropriate paperwork. Ensures that all children in the residence are aware of the fire escape route and staging plan.ADDITIONAL TASKS:
May perform regular inspections of the resident’s room to ensure the safety of the resident, accountability of ICL property, and cleanliness of resident’s room.May be assigned as a team member of a multi-disciplinary team.May distribute medications and/or supervise resident self-medication.May specialize in providing, monitoring, and evaluating services to family members of client.Perform other job related duties as assigned.REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
Ability to work with clients/residents, families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences.Ability to serve as a role model to residents/clients.Demonstrated clinical competence.Knowledge of both verbal and written English at the Associate College level and ability to follow written and oral instructions.Ability to react appropriately in emergency situations.Ability to perform and interact as part of a multi-disciplinary team.Basic working knowledge of computers, and ability to complete written forms and reports in an accurate and timely manner, manually and by computer.Ability to communicate effectively with staff, clients/residents, families, and the public.Ability to accompany or transport residents.Ability to secure and maintain certification for Standard First Aid and CPR.DESIRABLE KNOWLEDGE, SKILLS, AND ABILITIES:
Basic knowledge of mental illness and serious emotional disturbances of children and adolescents.Basic knowledge of treatment, rehabilitation, and community support programs as they relate to clients/residents, families, and staff.Basic knowledge of routine clinical procedures and medications.Basic knowledge of techniques for identifying and preventing potentially violent behavior, including crisis management techniques.RELATIONSHIP WITH OTHERS:
This position interacts with counselors and other case managers and reports to a program supervisor.
MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:
Bachelor's degree in a human services field* OR
Associate’s Degree in a human services field* and two years of full-time experience providing direct services to individuals with mental disabilities or other relevant human service experience OR
High school diploma or equivalency diploma recognized by the NYS Department of Education, and four years of full-time human services work experience OR
An equivalent combination of training and experience. 30 college credits may be substituted for 1 year of human services experience.
*Human Services Fields:
Anthropology, Art/Dance Therapy, Audiology, Chemical Dependence Administration, Child Development/Family Relations, Criminal Justice, Community Mental Health, Counseling/Guidance, Divinity/Religion/Theology, Education, Drama Therapy, Gerontology, Health Education, Health Administration, Music Therapy, Nursing/Medicine, Nutrition, Occupational Therapy, Pastoral Counseling, Physical Therapy, Psychology, Recreational Therapy, Rehabilitation Counseling, Social Work, Sociology, Special Education, , Speech Pathology, Vocational Counseling, Human services.
Your degree must have been awarded by a regionally accredited college or university or one recognized by the NYS Education Department as following acceptable educational practices. If your degree was awarded by an educational institution outside the United States and its territories, you must provide independent verification of equivalency.
CASE MANAGER TRAINEE:
Otherwise qualified candidates who lack the indicated number of years of experience may be offered employment as Case Manager Trainees at a reduced salary, until the experience requirements are met.
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Read LessABOUT ICL
Our Philosophy of Care: for 35 years, ICL has been providing care that is changing lives. In addition, every year, people coming to ICL do get better with us. Regardless of where they start, we believe all people have the ability to change and grow to lead the most fulfilling and self-supporting life possible. Moreover, we stand by each person every step of his or her journey, regardless of how difficult it may get. Working here is much more than a job. ICL is a place where you will have a real and lasting impact on the lives of the people we serve.
JOB SUMMARY
This is an entry-level direct care position assigned to community residences. Incumbents are assigned to shifts to ensure the provision of 24-hour-a-day, seven-day-a-week coverage. Workers in this job category perform a wide variety of tasks related to the care, nurturing, treatment, education, socialization, habilitation, recovery/healing, safety, security, and support of adults diagnosed with mental illness and substance abuse disorder. These tasks focus on supporting, instructing, and assisting recipients of services to develop the skills needed to attain personal goals, live, be educated, work, and socialize successfully in the community environments of their choice and also in maintaining a safe, clean environment. In addition, workers also advocate for clients and support families or other caregivers in their efforts to assist these individuals.
ESSENTIAL JOB FUNCTIONS: List all essential job duties. (To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily with or without a reasonable accommodation. Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential duties unless this causes undue hardship to the agency.)
1) Throughout assigned shift performs regular inspections inside of the facility to ensure the safety of the consumers and residents, accountability of property, cleanliness of consumer rooms and common areas, cleanliness and security of the area immediately outside of the facility, and the security of any assigned vehicles. Ensures that only authorized individuals are permitted access to the residence.
2) Immediately reports serious incidents, serious incident allegations, incidents, or sensitive situations to supervisors. Completes incident reports in accordance with Institute for Community Living policy.
3) Explains the types of services, recreational activities and other programs available to consumers and residents, instructs the consumer or resident in daily living skills, socialization skill enhancement and conflict resolution.
4) Executes emergency plans as outlined in the policy and procedure manual under the direction of the assigned supervisor and adheres to program policy on securing the safety and well-being of consumers/residents, staff and visitors requiring emergency medical care.
5) Assists and instructs individuals in attending to personal hygiene, grooming, nutrition and daily living; ensures that sufficient and appropriate attire is available.
6) Reviews the staff communication log at the beginning of the work shift and makes entries in the staff communication log concerning security checks, crisis incidents, emergency situations, incident reports, or other essential elements of information designated by program management
7) Observes the physical environment and performs housekeeping tasks as necessary to ensure the maintenance of a safe, clean, comfortable and healing environment for individuals.
8) Ensures that the food provided or selected is appropriate for those on a special diet.
9) Accompanies consumers or residents on regularly scheduled or emergency visits to medical treatment facilities, social agencies, social activities, government offices, or other locations associated with the treatment or assistance of the consumer or resident.
10) Expected to comply with attendance rules and to report to work as scheduled and/or required on a regular basis. Must have availability and ability to work beyond the normal schedule as needed.
11) Expected to attend regular scheduled team, and staff meetings and supervision.
12) Complies with all required in-service training, and staff development activities.
13) May provide monitoring of medications and make appropriate medication administration form entries in accordance with the medication protocol. May assist consumers/residents who are on a monitored medication regime.
14) Assists the clinical staff in accounting for residents/consumers. May assist in the filing of missing person reports on residents/consumers not accounted for in accordance with Institute for Community Living policy and procedure.
15) Observe individuals’ behavior and specific responses to treatment and rehabilitation programs, support services and medication and reports observations orally and/or in writing, including computer entries, as instructed and in accordance with applicable audit standards.
16) May lead skills development or activity groups with individuals and families as appropriate.
17) May assist and supervise individuals in meal preparation, laundry, and light housekeeping tasks.
18) Other job related duties that may be assigned.
ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES
DESIRABLE KNOWLEDGE, SKILLS, AND ABILITIES:
· Basic knowledge of mental illness and serious emotional disturbances and substance abuse disorders.
· Basic knowledge of treatment, rehabilitation, and community support programs as they relate to consumers/residents, families, and staff.
· Basic knowledge of routine clinical procedures and medications.
· Basic knowledge of techniques for identifying and preventing potentially violent behavior, including crisis management techniques.
REQUIRED KNOWLEDGE SKILLS AND ABILITIES· Ability to work with consumers/residents, families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences.
· Serve as a role model to residents/consumers.
· Ability to read and write at least at the secondary school level and to follow written and oral instructions.
· Ability to complete written forms and reports in an accurate and timely manner, manually and by computer.
· Ability to communicate effectively with staff, consumers/residents, families, and the public.
· Ability to accompany or transport residents/consumers (Some assignments may require possession of a valid driver's license).
· Ability to secure and maintain certification for Standard First Aid and CPR.
QUALIFICATIONS AND EXPERIENCE
High school graduate or GED plus one year of related human services experience. Specialized training or education in human services may be substituted for experience. NYS driver’s license may be required of some assignments.
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