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Instacart
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  • Remote Staff Software Engineer, Membership & Benefits  

    - Orange County
    We're transforming the grocery industry At Instacart, we invite the wo... Read More
    We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview The Commerce Platform team within Instacart’s Commerce Experience organization is seeking an experienced software engineer to lead foundational platform initiatives across our Memberships and Alternate Payments domains. You’ll help define and drive the architectural strategy for mission-critical systems that support hundreds of millions of loyalty and alternate payment transactions each day. This is a high-visibility role with outsized impact. You will shape the technical roadmap for Instacart+ membership benefits and external loyalty integrations, architect a unified incentives platform spanning coupons, credits, and gift cards, and evolve our systems to natively support agentic commerce through secure, extensible interfaces. You’ll collaborate closely with seasoned engineers and technical leaders across Payments, Growth, Infrastructure, Data, and Security to deliver durable, scalable outcomes. You’ll partner across 3 engineering teams (approximately 25 engineers in total), bringing clarity to complex, cross-functional efforts while upholding a high bar for design quality, operational excellence, and collaboration. If you thrive in fast-paced environments, roll up your sleeves to solve hard problems, and enjoy aligning diverse stakeholders around elegant solutions, this role is for you. This role is remote within Canada. About the Job Lead multi-team initiatives that improve the reliability, scalability, and correctness of Memberships and Alternate Payments platforms across Instacart’s ecosystem. Set and drive the technical strategy for scaling loyalty systems, including Instacart+ membership benefits and external loyalty program integrations. Architect a unified benefits platform spanning coupons, credits, and gift cards to simplify incentives and advance affordability initiatives. Evolve the platform with new capabilities and modernization efforts to increase flexibility, operability, and secure integrations at scale. Design platform capabilities that natively support agentic commerce via policy-driven, automated workflows and secure, extensible MCP-style integrations. Raise the technical bar by leading design reviews, coaching engineers, and contributing hands-on to critical code paths during design spikes, launches, and cross-team efforts. About You Minimum Qualifications 10+ years of experience designing, developing, and operating large-scale backend or platform systems. Proven track record leading complex, cross-functional technical initiatives end to end in production environments. Strong foundation in distributed systems, service-oriented architectures, and high-volume APIs; hands-on experience with event-driven patterns and idempotent workflows. Proficiency in one or more backend languages (e.g., Go, Java, or Python) and production experience with both relational and NoSQL datastores. Experience operating mission-critical services (e.g., on-call ownership, SLOs/error budgets, performance tuning, incident management, and post-incident reviews). Demonstrated proficiency with AI-assisted development tools to accelerate design exploration, implementation, and code quality. Located in Canada in ON, AB, BC or NS Preferred Qualifications Bachelors and Masters degrees in Computer Science, Engineering, or a related field, or equivalent practical experience. Experience building payments, loyalty, promotions, or benefits platforms, including high-integrity transactional systems and policy-driven entitlements. Background designing systems that support agentic commerce and making platforms safely agent-addressable through secure, well-defined tool or API interfaces (e.g., MCP-style integrations or similar patterns). Deep expertise with asynchronous workflows and event-driven architectures (e.g., Kafka, Pub/Sub), including exactly-once/at-least-once semantics and outbox patterns. Experience integrating with diverse internal services and external partners with clear ownership of API contracts, data models, and operational readiness. Success building or evolving multi-tenant, extensible platforms that enable rapid onboarding of new payment methods, incentive types, or loyalty integrations. Strong observability and reliability engineering practices (tracing, metrics, alerting, circuit breaking, chaos testing) baked into system design. Security and compliance fundamentals for commerce systems (e.g., tokenization, secrets management, PCI considerations) and secure-by-default service design. #LI-Remote Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here . Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and Nova Scotia. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here . For Canadian based candidates, the base pay ranges for a successful candidate are listed below. CAN $224,000 — $249,000 CAD Read Less
  • Remote Senior Product Manager, Shopping Experience  

    - Alameda County
    We're transforming the grocery industry At Instacart, we invite the wo... Read More
    We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview Instacart’s Shopping Experience team is focused on making it effortless for people to discover, plan, and shop the food that fuels their lives. We’re building intuitive, trustworthy experiences that help customers find inspiration, make healthier choices, and get from idea to checkout with confidence. We’re looking for a Senior Product Manager to lead our Health product area. In this role, you will shape the vision, strategy, and roadmap for how Instacart helps customers discover and shop food that honors dietary needs and helps them achieve their health goals. You’ll partner closely with design, research, engineering, data science, and go-to-market teams to translate deep user empathy into delightful, impactful products. This is a highly visible, zero-to-one opportunity—ideal for someone who thrives in ambiguity, rolls up their sleeves to execute, and loves building startup-style products within the scale of Instacart. You’ll join a focused pod within Shopping Experience with 6 engineers, 1 data scientist, 1 designer, and 1 user researcher, and collaborate across a broader group of product managers in the organization. The features you ship will be used by millions of customers every week, giving you the chance to drive meaningful outcomes at scale. We’re a remote-friendly, fast-moving team that values clear communication, ownership, and collaborative problem solving to serve customers better every day. About the Job Own the end-to-end product strategy and roadmap for Health within Shopping Experience, driving zero-to-one bets from discovery through scaled launch and iteration. Partner with design and research to deeply understand customer needs across inspiration, dietary filters, and health-forward discovery; translate insights into simple, elegant product experiences. Define success metrics and run a rigorous experimentation program (A/B tests, multivariate tests) to improve core outcomes such as engagement, conversion, and retention. Work cross-functionally with engineering, data science, operations, partnerships, legal, and privacy to deliver responsibly built features at scale, balancing speed with quality and compliance considerations. Build alignment across diverse stakeholders, communicate tradeoffs and decisions with clarity, and ruthlessly prioritize to maximize customer and business impact in a fast-paced environment. About You You combine customer obsession with data-driven decision making, communicate crisply across functions, and are energized by turning ambiguity into clear, measurable outcomes. Minimum Qualifications 6+ years of product management experience building consumer products, including ownership of end-to-end user experiences from discovery through launch and iteration. Proven track record shipping zero-to-one products with measurable impact (for example: improved conversion, retention, or engagement) and scaling them to broad adoption. Hands-on experience collaborating with product design and user research to convert insights into clear PRDs, prototypes, and shipped features. Data fluency with experimentation and analytics (for example: defining success metrics, partnering on A/B tests, interpreting results; SQL proficiency or equivalent analytics tooling experience). Experience operating in highly cross-functional environments, influencing without authority, and aligning multiple stakeholder groups to a clear roadmap. Bachelor’s degree in a relevant field (such as Computer Science, Engineering, Design, Business, or a related discipline) or equivalent practical experience. Preferred Qualifications Experience in health, nutrition, wellness, or other regulated consumer product spaces. Background in e-commerce, marketplaces, personalization/recommendation systems, search, or content experiences. Startup or “startup within a startup” experience leading products from zero-to-one in high-ambiguity, fast-moving environments. Familiarity with third-party integrations relevant to health (for example: recipes, nutrition data, or health data platforms). Exceptional storytelling and communication skills, including the ability to drive alignment across executive and cross-functional audiences. #LI-Remote Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here . Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please rea d more about our benefits offerings here . For US based candidates, the base pay ranges for a successful candidate are listed below. CA, NY, CT, NJ $221,000 - $233,000 USD WA $212,000 - $223,500 USD OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI $203,000 - $214,000 USD All other states $184,000 - $194,000 USD Read Less
  • Remote Retail Sales Manager, International  

    - Lancaster County
    We're transforming the grocery industry At Instacart, we invite the wo... Read More
    We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview We have made the decision to pursue international expansion, and we are standing up an International Sales team to bring Instacart’s best-in-class e-commerce technologies to retailers outside of North America! In this role, you will be responsible for supporting global go-to-market efforts, introducing our technologies to retailers across key international markets. Responsibilities will include identifying and engaging with strategic partners, shaping tailored commercial strategies, aligning cross-functional teams to support international growth efforts, leading external selling efforts, negotiating contracts and more - all in service of accelerating adoption of our solutions abroad. The International Sales Team is part of Business Development at Instacart. We are responsible for driving strategic retail deals in target international markets, in close collaboration with cross-functional stakeholders across a number of functions (Business Development Account Management, Product, Finance, Marketing, Legal, Comms and Partnerships). About the Job Assess the landscape of e-commerce technologies and offerings in target markets to position Instacart’s competitive value prop Canvas international markets to identify high-potential retailer targets. Source, evaluate, and prioritize these retailer candidates for outreach, leveraging data, market insights, and strategic fit Identify individuals at retail targets and execute sales outreach Craft compelling, tailored sales narratives and sales collateral that addresses bespoke retailer needs and articulate clear business value Support end-to-end pitch processes with international retailers, from initial engagement through deal negotiation Communicate technical and business requirements necessary to support international opportunities Collaborate cross-functionally with Product, Marketing, Legal, and Account Management to align internal roadmaps with partner requirements Track, manage, and report pipeline performance and key sales metrics to Instacart leadership Expect frequent international travel About You Minimum Qualifications You have 7-10 years of experience in e-commerce sales, business development, partnerships, or a related field with a track record in closing deals and navigating cross-functional dynamics - focus on grocery and/or international markets is highly preferred You possess strong analytical skills and are adept at market analysis and competitive intelligence You are a strong communicator and relationship builder, and you are comfortable with frequent customer engagements and navigating uncertainty You have a strong understanding of what constitutes a winning ecommerce strategy, and you have a knack for crafting sales narratives articulating value propositions You are proficient in creating visually appealing selling collateral that resonates with senior audiences You are known for your problem-solving skills and resilience, capable of navigating complex challenges and ambiguity in innovative ways. You take initiative, thrive in ambiguity and you are comfortable working autonomously and with lean teams Preferred Qualifications MBA preferred Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here . Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please rea d more about our benefits offerings here . For US based candidates, the base pay ranges for a successful candidate are listed below. CA, NY, CT, NJ $161,000 - $170,000 USD WA $155,000 - $163,500 USD OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI $148,000 - $156,000 USD All other states $134,000 - $141,500 USD Read Less
  • Remote Senior Product Manager, Shopping Experience  

    - Hillsborough County
    We're transforming the grocery industry At Instacart, we invite the wo... Read More
    We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview Instacart’s Shopping Experience team is focused on making it effortless for people to discover, plan, and shop the food that fuels their lives. We’re building intuitive, trustworthy experiences that help customers find inspiration, make healthier choices, and get from idea to checkout with confidence. We’re looking for a Senior Product Manager to lead our Health product area. In this role, you will shape the vision, strategy, and roadmap for how Instacart helps customers discover and shop food that honors dietary needs and helps them achieve their health goals. You’ll partner closely with design, research, engineering, data science, and go-to-market teams to translate deep user empathy into delightful, impactful products. This is a highly visible, zero-to-one opportunity—ideal for someone who thrives in ambiguity, rolls up their sleeves to execute, and loves building startup-style products within the scale of Instacart. You’ll join a focused pod within Shopping Experience with 6 engineers, 1 data scientist, 1 designer, and 1 user researcher, and collaborate across a broader group of product managers in the organization. The features you ship will be used by millions of customers every week, giving you the chance to drive meaningful outcomes at scale. We’re a remote-friendly, fast-moving team that values clear communication, ownership, and collaborative problem solving to serve customers better every day. About the Job Own the end-to-end product strategy and roadmap for Health within Shopping Experience, driving zero-to-one bets from discovery through scaled launch and iteration. Partner with design and research to deeply understand customer needs across inspiration, dietary filters, and health-forward discovery; translate insights into simple, elegant product experiences. Define success metrics and run a rigorous experimentation program (A/B tests, multivariate tests) to improve core outcomes such as engagement, conversion, and retention. Work cross-functionally with engineering, data science, operations, partnerships, legal, and privacy to deliver responsibly built features at scale, balancing speed with quality and compliance considerations. Build alignment across diverse stakeholders, communicate tradeoffs and decisions with clarity, and ruthlessly prioritize to maximize customer and business impact in a fast-paced environment. About You You combine customer obsession with data-driven decision making, communicate crisply across functions, and are energized by turning ambiguity into clear, measurable outcomes. Minimum Qualifications 6+ years of product management experience building consumer products, including ownership of end-to-end user experiences from discovery through launch and iteration. Proven track record shipping zero-to-one products with measurable impact (for example: improved conversion, retention, or engagement) and scaling them to broad adoption. Hands-on experience collaborating with product design and user research to convert insights into clear PRDs, prototypes, and shipped features. Data fluency with experimentation and analytics (for example: defining success metrics, partnering on A/B tests, interpreting results; SQL proficiency or equivalent analytics tooling experience). Experience operating in highly cross-functional environments, influencing without authority, and aligning multiple stakeholder groups to a clear roadmap. Bachelor’s degree in a relevant field (such as Computer Science, Engineering, Design, Business, or a related discipline) or equivalent practical experience. Preferred Qualifications Experience in health, nutrition, wellness, or other regulated consumer product spaces. Background in e-commerce, marketplaces, personalization/recommendation systems, search, or content experiences. Startup or “startup within a startup” experience leading products from zero-to-one in high-ambiguity, fast-moving environments. Familiarity with third-party integrations relevant to health (for example: recipes, nutrition data, or health data platforms). Exceptional storytelling and communication skills, including the ability to drive alignment across executive and cross-functional audiences. #LI-Remote Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here . Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please rea d more about our benefits offerings here . For US based candidates, the base pay ranges for a successful candidate are listed below. CA, NY, CT, NJ $221,000 - $233,000 USD WA $212,000 - $223,500 USD OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI $203,000 - $214,000 USD All other states $184,000 - $194,000 USD Read Less
  • Remote Staff Software Engineer, Home & Cross-Retailer Search  

    - Dallas County
    We're transforming the grocery industry At Instacart, we invite the wo... Read More
    We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview Instacart’s Home comfort across the stack to debug and contribute where needed Strong communication skills - able to write crisp technical documents and drive alignment across engineering, product, and business stakeholders BS/MS in Computer Science, a related field. Preferred Qualifications Experience at a marketplace or e-commerce platform with complex catalog, inventory, or fulfillment constraints Familiarity with ML serving infrastructure, feature stores, and online/offline evaluation frameworks Experience with real-time data pipelines (Kafka, Flink, Spark Streaming) and search indexing at scale (Elasticsearch, Solr, OpenSearch) Track record of improving developer productivity and platform health: reducing p99 latency, improving cost efficiency and cutting incident rates. Prior work on personalization systems using collaborative filtering, contextual bandits, or session-based signals #LI-Remote Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here . Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please rea d more about our benefits offerings here . For US based candidates, the base pay ranges for a successful candidate are listed below. CA, NY, CT, NJ $265,000 - $279,000 USD WA $254,000 - $268,000 USD OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI $243,000 - $256,000 USD All other states $221,000 - $233,000 USD Read Less
  • Remote Retail Sales Manager, International  

    - Hudson County
    We're transforming the grocery industry At Instacart, we invite the wo... Read More
    We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview We have made the decision to pursue international expansion, and we are standing up an International Sales team to bring Instacart’s best-in-class e-commerce technologies to retailers outside of North America! In this role, you will be responsible for supporting global go-to-market efforts, introducing our technologies to retailers across key international markets. Responsibilities will include identifying and engaging with strategic partners, shaping tailored commercial strategies, aligning cross-functional teams to support international growth efforts, leading external selling efforts, negotiating contracts and more - all in service of accelerating adoption of our solutions abroad. The International Sales Team is part of Business Development at Instacart. We are responsible for driving strategic retail deals in target international markets, in close collaboration with cross-functional stakeholders across a number of functions (Business Development Account Management, Product, Finance, Marketing, Legal, Comms and Partnerships). About the Job Assess the landscape of e-commerce technologies and offerings in target markets to position Instacart’s competitive value prop Canvas international markets to identify high-potential retailer targets. Source, evaluate, and prioritize these retailer candidates for outreach, leveraging data, market insights, and strategic fit Identify individuals at retail targets and execute sales outreach Craft compelling, tailored sales narratives and sales collateral that addresses bespoke retailer needs and articulate clear business value Support end-to-end pitch processes with international retailers, from initial engagement through deal negotiation Communicate technical and business requirements necessary to support international opportunities Collaborate cross-functionally with Product, Marketing, Legal, and Account Management to align internal roadmaps with partner requirements Track, manage, and report pipeline performance and key sales metrics to Instacart leadership Expect frequent international travel About You Minimum Qualifications You have 7-10 years of experience in e-commerce sales, business development, partnerships, or a related field with a track record in closing deals and navigating cross-functional dynamics - focus on grocery and/or international markets is highly preferred You possess strong analytical skills and are adept at market analysis and competitive intelligence You are a strong communicator and relationship builder, and you are comfortable with frequent customer engagements and navigating uncertainty You have a strong understanding of what constitutes a winning ecommerce strategy, and you have a knack for crafting sales narratives articulating value propositions You are proficient in creating visually appealing selling collateral that resonates with senior audiences You are known for your problem-solving skills and resilience, capable of navigating complex challenges and ambiguity in innovative ways. You take initiative, thrive in ambiguity and you are comfortable working autonomously and with lean teams Preferred Qualifications MBA preferred Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here . Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please rea d more about our benefits offerings here . For US based candidates, the base pay ranges for a successful candidate are listed below. CA, NY, CT, NJ $161,000 - $170,000 USD WA $155,000 - $163,500 USD OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI $148,000 - $156,000 USD All other states $134,000 - $141,500 USD Read Less
  • Remote Senior Program Manager, Quality Assurance  

    - Collin County
    We're transforming the grocery industry At Instacart, we invite the wo... Read More
    We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview About the Role - We are seeking a highly motivated program manager who is also a hands-on data analyst to operate the Quality Assurance program for Instacart’s global Customer Experience organization. This role is equal parts program management and analytics. You will own the operating rhythm of the QA program — cadences, service-level agreements, and cross-functional commitments — and you will personally build the dashboards, reporting, and analyses that turn raw audit data into insight the business acts on. This role requires excellent time-management, effective communication skills for engaging with stakeholders at all levels, strong SQL and dashboarding skills, and a passion for translating signals into measurable action. About the Team - The Quality Assurance team within Customer Experience is responsible for ensuring every customer, retailer, and shopper interaction meets the bar we set for the global CX organization. We operate the feedback loop that turns support interactions into measurable improvements across the business: we evaluate quality across every channel, analyze trends and outliers to provide early warning, and route every signal to a named owner across five action workstreams (performance management, learning and development, automation, process, and product feedback). By fostering strong cross-functional partnerships with Product, Engineering, Operations, Legal, and L surface adherence (target ≥95%), escalation cycle times (target ≤7 days), and signal-to-action lag (target ≤5 days) to leadership weekly. Xfn Collaboration: Collaborate with Engineering, Product, L Read Less
  • Remote Senior Program Manager, Quality Assurance  

    - Maricopa County
    We're transforming the grocery industry At Instacart, we invite the wo... Read More
    We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview About the Role - We are seeking a highly motivated program manager who is also a hands-on data analyst to operate the Quality Assurance program for Instacart’s global Customer Experience organization. This role is equal parts program management and analytics. You will own the operating rhythm of the QA program — cadences, service-level agreements, and cross-functional commitments — and you will personally build the dashboards, reporting, and analyses that turn raw audit data into insight the business acts on. This role requires excellent time-management, effective communication skills for engaging with stakeholders at all levels, strong SQL and dashboarding skills, and a passion for translating signals into measurable action. About the Team - The Quality Assurance team within Customer Experience is responsible for ensuring every customer, retailer, and shopper interaction meets the bar we set for the global CX organization. We operate the feedback loop that turns support interactions into measurable improvements across the business: we evaluate quality across every channel, analyze trends and outliers to provide early warning, and route every signal to a named owner across five action workstreams (performance management, learning and development, automation, process, and product feedback). By fostering strong cross-functional partnerships with Product, Engineering, Operations, Legal, and L surface adherence (target ≥95%), escalation cycle times (target ≤7 days), and signal-to-action lag (target ≤5 days) to leadership weekly. Xfn Collaboration: Collaborate with Engineering, Product, L Read Less
  • Remote Staff Software Engineer, Home & Cross-Retailer Search  

    - San Joaquin County
    We're transforming the grocery industry At Instacart, we invite the wo... Read More
    We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview Instacart’s Home comfort across the stack to debug and contribute where needed Strong communication skills - able to write crisp technical documents and drive alignment across engineering, product, and business stakeholders BS/MS in Computer Science, a related field. Preferred Qualifications Experience at a marketplace or e-commerce platform with complex catalog, inventory, or fulfillment constraints Familiarity with ML serving infrastructure, feature stores, and online/offline evaluation frameworks Experience with real-time data pipelines (Kafka, Flink, Spark Streaming) and search indexing at scale (Elasticsearch, Solr, OpenSearch) Track record of improving developer productivity and platform health: reducing p99 latency, improving cost efficiency and cutting incident rates. Prior work on personalization systems using collaborative filtering, contextual bandits, or session-based signals #LI-Remote Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here . Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please rea d more about our benefits offerings here . For US based candidates, the base pay ranges for a successful candidate are listed below. CA, NY, CT, NJ $265,000 - $279,000 USD WA $254,000 - $268,000 USD OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI $243,000 - $256,000 USD All other states $221,000 - $233,000 USD Read Less
  • Remote Staff Software Engineer, Shopper Activation & Engagement  

    - Anchorage Municipality
    We're transforming the grocery industry At Instacart, we invite the wo... Read More
    We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview Instacart’s Shopper Activation set clear OKRs, instrumentation, and experimentation plans. Own delivery of business-critical compliance and vendor initiatives (e.g., background checks, identity/eligibility workflows), building auditable, privacy-first systems with strong observability and SLAs. Run large, cross-functional programs across multiple engineering and business teams; translate ambiguous requirements into crisp technical plans, manage risk and dependencies, and unblock execution. Mentor and develop engineers through design reviews, high-quality code practices, and clear technical standards; raise the technical bar and cultivate the next generation of technical leaders. Continuously improve reliability, performance, and cost efficiency of services; establish and enforce SLOs, drive incident learnings, and champion secure-by-default, AI-augmented development workflows. About You Minimum Qualifications 8+ years of software engineering experience building and operating large-scale distributed systems, high-traffic services, or mobile backends. 3+ years owning end-to-end architecture and technical strategy for a domain or product area, from design through production operations. Proven track record leading cross-functional initiatives across 3+ teams and delivering under hard deadlines in ambiguous problem spaces. Proficiency in one or more backend languages (e.g., Go, Java, Python) and with modern cloud infrastructure (e.g., AWS or GCP) and data stores (e.g., Postgres, DynamoDB, Redis). Hands-on experience building AI tooling or agentic automation and integrating AI into developer workflows or product features. Experience designing compliant systems involving identity, eligibility, certifications, or similarly sensitive workflows, with privacy and security best practices. Demonstrated mentorship and team development experience, including leveling up engineers through design guidance and rigorous code reviews. Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience. Preferred Qualifications Experience partnering with Legal/Policy on compliance-related projects and navigating evolving labor or regulatory requirements; familiarity with audit trails and policy engines. Background in evaluating, integrating, and managing third-party vendors; establishing technical SLAs; and executing zero-downtime migrations and fallback strategies. Experience with experimentation platforms, analytics, and growth funnels to improve conversion, supply availability, and utilization. Experience building mobile-first products or collaborating closely with iOS/Android teams on shopper experiences. Familiarity with trust Read Less

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