Salary: $45k-$55k/yr
About the Role
Insight Global is seeking a Client Services Representative to provide exceptional customer support to pet owners and veterinary clinics. This role is focused on customer service, payment support, and administrative assistance related to preventative healthcare plans.
The ideal candidate has experience in a high-volume customer service environment, enjoys helping customers, and is comfortable handling billing inquiries and payment-related conversations.
Responsibilities
Serve as the primary point of contact for customer and clinic inquiries via phone and emailAssist customers with billing questions, payment updates, and account supportFollow up on past-due balances and failed or missed paymentsResolve customer concerns professionally while delivering excellent serviceEscalate complex issues to the appropriate teams when neededMaintain accurate customer records and documentation in company systemsSupport outbound communications and distribution of marketing materialsCollaborate with team members to ensure consistent service deliveryIdentify opportunities to improve customer experience and operational efficiencyParticipate in ongoing training and development programsProvide administrative support and assist with additional projects as neededServe as backup support for the Client Services Lead when requiredQualifications
2+ years of experience in a call center, customer service, or high-volume contact center environmentStrong verbal and written communication skillsExperience handling billing inquiries, payment processing, or collections-related conversationsAbility to manage KPIs, service-level agreements, and performance goalsStrong organizational skills and attention to detailExcellent problem-solving and customer resolution abilitiesProficiency with Microsoft Office, including ExcelExperience using CRM, ticketing, or customer support systems preferredPrevious healthcare, veterinary, or medical office experience is a plusTeam-oriented mindset with a proactive approach to improving processes and customer satisfactionWhat We're Looking For
Customer-focused and empathetic communicatorAbility to remain calm and professional in challenging situationsStrong multitasking and time management skillsDetail-oriented and dependablePositive attitude with a collaborative mindsetCommitment to delivering a high-quality customer experience Read LessRequired Skills & Experience
2+ years in an IT support role
Experience troubleshooting hardware and software incidents
Experience with Active Directory, resetting passwords and managing user accounts
Basic network understanding; troubleshooting wifi connectivity, understanding of fundamentals such as TCP/IP, DNS, LAN/WAN, etc.
Strong recent experience with que management, working with a ticketing system
Strong communication, eagerness to learn, and customer service skills
Owns a car and has a driver’s license
Nice to Have Skills & Experience
Experience working in a genius bar, geek squad, etc. (customer service, client facing role)
Experience working in the educational/instructional field, or working in IT at their college
Strong recent experience using ServiceNow as a ticketing system
Job Description
A client is looking for a Jr. Network Specialist to support a school district in Putnam County, NY. This person will be spending 100% of their day doing deskside support during the months of September -- May and completing various technical projects within the months of June -- August. They will be supporting about 300-500 staff members, working directly with executives, teachers, and students in order to resolve tickets and incidents. These tickets will include a large variety of things, including Active Directory support and password resets, network connectivity issues, smartboard support, hardware troubleshooting, imaging labs, deploying Chromebooks, completing migrations, projector & printer break fixes, email support, etc. This individual needs to have strong customer service skills and fundamental network experience in order to communicate issues and solutions with the staff they are supporting. They will work directly with high level engineers to grow their skills and assist with Level 2 and Level 3 technology support when able.
Read LessRequired Skills & Experience
• Experience with Microsoft Office tools (Outlook and Excel)
• Attention to detail
• Adaptability
• Eagerness to learn
• Problem-solving skills
Nice to Have Skills & Experience
- Bachelor's Degree
Job Description
An employer, within the logistics industry is seeking an Administrative Associate to join their team in Charlotte, NC. On this team or 18 folks, you will perform data entry tasks with a high level of accuracy and attention to detail. In this role, you will accurately input data from various sources, including Electronic Data Interchange (EDI) and File Transfer Protocol (FTP) feeds. You will organize and maintain electronic files, ensuring they are correctly placed and easily accessible. Additionally, you will review and verify data for accuracy, correcting any discrepancies as needed. This team has training in place to get you ramped up on SOPs (standard operating procedures) & will have a lead in the group should you have any questions. You will also assist in developing and implementing data entry procedures, while maintaining the confidentiality and security of sensitive information. Furthermore, you will provide general administrative support, handling various types of documents, including EDI and FTP feeds.
• This organization prides themselves on creating unlimited opportunities for the workforce, so are seeking someone who's passionate about creating a career and proving themselves
Read LessCompany: Insight Global
Title: Equipment Technician
Location: Santa Clara, CA 95054
Duration: 12 months
Pay Rate: $32.00 - $34.00/hr
Job Description
Insight Global is seeking an experienced Equipment Technician to support a leading medical device and advanced manufacturing organization in Santa Clara, CA. This individual will be responsible for troubleshooting and maintaining highly automated manufacturing and test equipment while collaborating with engineering teams to improve equipment reliability and production performance.
This is an excellent opportunity for a technician who thrives in fast-paced manufacturing environments and enjoys solving complex technical challenges involving mechanical, electrical, pneumatic, and automation systems.
Responsibilities
Troubleshoot and resolve complex equipment failures across manufacturing and test systems.Perform advanced diagnostics on mechanical, electrical, pneumatic, and controls-related equipment.Support IQ/OQ validation activities, data collection, and investigation efforts.Collaborate with Equipment Engineers on root cause analysis and corrective action implementation.Lead equipment stabilization efforts during new product introduction (NPI) and production ramp-up activities.Analyze equipment performance trends and maintenance records to identify opportunities for reliability improvements.Utilize CMMS systems to track maintenance activities and support preventative maintenance programs.Improve equipment uptime, throughput, and operational efficiency.Support continuous improvement initiatives and cross-functional manufacturing goals.Ensure adherence to safety, quality, and regulatory requirements.
Qualifications
4+ years of experience supporting complex manufacturing or test equipment.Advanced troubleshooting experience with:Mechanical systemsElectrical systemsPneumatic systemsControls and automation systemsExperience working in regulated medical device, life sciences, pharmaceutical, biotechnology, or robotics environments.Strong analytical and problem-solving skills with a proven ability to diagnose complex equipment issues.Experience utilizing CMMS systems and maintenance history data to improve troubleshooting and equipment reliability.Strong communication and teamwork skills.
Preferred Qualifications
Previous Lead Technician or leadership experience.Experience supporting automated manufacturing equipment.Background supporting equipment validation and production scale-up efforts. Read LessJob Description:
Our client is seeking a Claims Processor to support a long‐standing benefits organization. This role supports U.S. Benefits, a small, experienced claims processing team within a multi‐employer trust environment. This position is open due to upcoming retirements of senior claims processors and will play a key role in claims processing, auditing, adjudication logic, and knowledge transfer. The ideal candidate has strong medical and/or dental claims experience and is comfortable working in a lower‐volume, high‐accuracy environment.
Responsibilities:
Process medical and/or dental claims across the full lifecycle:
Intake and reviewData entry and validationClaims adjudicationFollow‐ups and issue resolutionAppeals processingFinal claims resolutionAudit claims processed by other team membersApply adjudication logic and benefit plan rules accuratelySupport claims system configuration and processing logicAssist with reporting, data needs, and coding requirementsRespond to member and provider inquiries via phone and email (moderate volume)Collaborate with internal teams to ensure compliance and accuracyMaintain detailed documentation and adhere to regulatory requirements
Claims Volume:
A few thousand claims per month that is shared across a 3–4 person teamEmphasis on quality and accuracy over high volume
Must‐Have Qualifications:
2+ years of medical and/or dental claims processing experience1+ Years of experience with claims adjudication logic and appeals1+ years of experience auditing claims and ensuring complianceFamiliarity with claims processing systems and configuration toolsExperience handling customer inquiries via phone and emailHigh attention to detail and ability to work independentlyComfortable working in a small team environment
Nice‐to‐Have / Pluses:
Experience with reporting and data analysis related to claimsCoding or system configuration experienceBackground in multi‐employer trusts or benefits administrationExperience supporting process improvement initiatives
Work Schedule:
Monday–FridayHours: 8:00 AM – 5:00 PM40 hours/weekAdditional Notes:
Small office environmentPet friendly officeReporting directly to the PresidentStrong knowledge of Medical or Dental ClaimsGreat work environmentNot a production‐heavy claims environment; accuracy is key Read LessDay to Day:
The Assistant Warehouse Manager will be the primary leader for the warehouse overseeing all operations for the Greensboro NC location and report to the Sr Manager that oversees all NC operations for the organization. This individual will be expected to oversee all people and operational management matters for the location with roughly 17 employees including a group lead and two team leads.
Duties include but are not limited to:
Desired Skills & Experience:
Plusses:
Job Description
Insight Global is seeking a Procurement Analyst to support a large commercial client of ours. Main Responsibilities: - Collaborate with technical teams to understand and document the technical specifications and requirements for equipment, materials, and services. - Ensure all requirements are clearly defined, accurate, and comprehensive. - Develop and issue detailed RFPs or RFQs to qualified suppliers. - Ensure that all RFPs/RFQs include clear specifications, deadlines, and evaluation criteria. - Track the progress of orders and deliveries to ensure timely and accurate fulfillment. - Address and resolve any issues or discrepancies that arise during the procurement process. - Verify that all purchased goods and services meet specified requirements before final acceptance. - Ensure that all necessary documentation is completed and filed appropriately. - Conduct regular performance evaluations of suppliers based on criteria such as quality, delivery, and cost. - Maintain records of supplier performance and provide feedback to suppliers to encourage continuous improvement
Read LessRole: Journeyman Electrician
Duration: Direct hire
Location: Local to DMV area
*This role requires 50% travel to customer sites using your own vehicle within the DMV area*
*This is a night shift position: Sunday - Thursday (Midnight-7AM)
Desired Skills:
Completed electrician apprenticeshipValid Journeyman Electrician License (DC or Maryland with reciprocity)Strong knowledge of the National Electrical Code (NEC) and local electrical codesAbility to read and interpret blueprintsHands-on experience with DAS (Distributed Antenna Systems), including:Field testing, Submeter repairs, Hardware troubleshooting, Equipment diagnostics
Job Description:
A client of Insight Global is looking for a Journeyman Electrician to join their team. This individual will be working in transportation stations across the DMV area. Daily responsibilities include test electrical systems using voltmeters, oscilloscopes, ohmmeters, and other diagnostic equipment, maintain and troubleshoot underground wireless communication systems.
Pay Ranges from $90,000-$1000,000. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role may include healthcare insurance offerings, paid leave as provided by applicable law.
Read LessSeeking an ENTRY-LEVEL ENGINEERING TECHNICIAN | Open to Recent Engineering Grads & Internship Experience
Position: Entry-level Engineering Technician
Location: Odessa, FL 33556 (North of Tampa)
Duration: 6-mo contract to direct hire (with full intention of converting full time!)
Pay rate: $20/hr - $30/hr (based on experience)
Conversion salary: $65k - $75kGreat opportunity for a recent Engineering graduate looking for hands-on experience in product testing, assembly, troubleshooting, repair, and R&D support.
Required Skills & Experience
Job Description
We are seeking an Entry-Level Engineering Technician and are open to recent engineering graduates or individuals with an engineering degree and limited professional experience. This is a combination role wearing a few hats for a small but growing company. We are looking for a mechanically-inclined, organized, hands-on individual who is excited to work on our countertop blenders – troubleshooting, repairing, cleaning, reassembling, upgrading, testing. This person would also be responsible for reporting and documenting findings. In addition, they would manage a warehouse of machines and parts including shipping and receiving duties. Finally, they will work in the test lab, evaluating new concepts and performing needed testing.
Responsibilities:
- Manage a warehouse and lab environment with a focus on organization and cleanliness
- Upgrade blenders with new parts
- Test blenders to make sure they perform as expected
- Test new engineering parts/designs, providing needed feedback or reports
- Disassemble, inspect, document field-returned blenders
- Troubleshoot malfunctioning blenders
- Document findings in reports to share with engineering
- Manage blender, freezer, display, and spare part inventory
- Organize shipping and logistics of parts and blenders ⁃ Perform lab testing
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
Salary: $65k-$75k/yr
About the Role
Insight Global is seeking a Client Services Lead to oversee a small customer service team while ensuring an exceptional experience for clients and partner clinics. This role combines team leadership, customer service, office management, and administrative responsibilities. The ideal candidate is a strong communicator, problem solver, and leader who thrives in a fast-paced environment.
As the team grows, this position will evolve from a hands-on support role into a more strategic leadership and people management position.
Responsibilities
Lead and support a team of Client Services RepresentativesEnsure excellent customer service through phone, email, and support channelsManage escalated client inquiries and resolve complaints professionallyFollow up with clients regarding outstanding balances and overdue paymentsConduct performance reviews, one-on-ones, coaching, and training sessionsSupport recruiting, interviewing, onboarding, and offboarding activitiesCollaborate with internal teams to improve processes and service deliveryPrepare and present weekly and monthly performance reportsOversee day-to-day office operations, supplies, and vendor relationshipsAct as the main point of contact for building management, maintenance, IT, and telecom issuesEnsure office health and safety compliance requirements are metMaintain office asset tracking and shipping logisticsAssist with administrative and operational projects as neededQualifications
3+ years of leadership, supervisory, or team management experienceStrong customer service and client relationship management skillsExcellent verbal and written communication abilitiesExperience managing KPIs, performance metrics, and team developmentAbility to handle escalations and difficult customer conversations professionallyStrong organizational, problem-solving, and decision-making skillsExperience with office operations, vendor management, or facilities coordinationComfortable handling administrative and financial tasks, including payment processingProven ability to multitask and prioritize in a fast-paced environmentProficiency with Microsoft Office and business systemsWhat We're Looking For
Strong leadership and coaching abilitiesCustomer-first mindsetHigh attention to detailResults-driven and accountableAbility to build relationships across teams and with external partnersContinuous improvement mentalityRead Less
