Inserso is seeking a candidate to join our team to provide mission-critical support as our Technical Project Manager/Operations Center Manager. This position will be the primary point of contact for managing a support team of approximately 33 FTEs providing NOC, NOSC, Service Desk, and ServiceNow support on a 24x7 NOC and Service Desk support contract. The Technical Project Manager will manage Task Order planning, execution and reporting to meet cost, schedule, and performance requirements. Responsibilities: The Technical Project Manager (PM)/OPS Center Manager shall act as the single point of contact for USSS who will own all Contractor activities related to this order.
• Manage the cost, schedule and performance of Government contracts of similar scope, size, and complexity. • Provide management oversight of multiple concurrent project activities across multiple Information Technology disciplines. • Understand and perform a variety of project/program management techniques and methods for Information Technology used throughout DHS and similar agencies. • Knowledge of IT Service Management (ITSM) processes. • Knowledge of IT Operations Center functions and processes. • Perform in a dynamic work environment including the ability to coordinate and perform multiple assignments. • Demonstrate excellent communication skills - both written and verbal. • Demonstrate experience working independently to resolve complex issues • Initiate, coordinate, and assist with onboarding and offboarding contractor personnel. • Adequately supervise contractor personnel. • Ensure that contractor personnel perform professionally and provide deliverables in a timely comprehensible manner. • Ensure that contractor employees are aware of, and understand and abide by USSS established rules, regulations, and practices. • Be responsible for control, coordination, and execution of all activities to complete tasks in accordance with this order. • Discuss and plan daily activities, workload and job scheduling priorities with the USSS PM and PO. • Be technically skilled in managing an IT operations center (SD, NOC, and NOSC). • Coordinate with the Security Operations Center (SOC) in assessments and incident responses. • Ensure corrective measures have been documented and incorporated as part of problem management to support a reduction in incidents. • Ensure that the knowledge base, standard operating procedures, and technical documentation are maintained and augmented by staff. Required Skills/Experience: • Must be a US citizen. • Top Secret/SCI clearance • Certification: PMP (Project Management Professional) • Bachelor's degree in Cybersecurity, Computer Science, Computer Information Systems, or Information Technology, or 10 years of equivalent experience in verifying stability, interoperability, portability, security, and scalability of system architecture. • Experience with leading IT Operation Centers (i.e., NOSC) for environments of similar size, scope, and complexity as USSS is required. • The Technical PM must be equipped with proven experience and skillsets. Preferred Skills/Experience: • Master's degree in Cybersecurity, Computer Science, Computer Information Systems, or Information Technology • ITIL 4 Foundation certification Required Clearance: • This position requires a Top Secret (TS) clearance based on the possible interaction with classified information. There may also be a TS with SCI (Sensitive Compartmented Information) requirement as needed but this is not required prior to USSS onboarding. Physical and/or Mental Qualifications: • Effectively communicate with customers, stakeholders, and technical specialists EOE, including Disability/Vets: Reasonable accommodation will be made for qualified individuals with a disability, where such accommodations will not impose an undue hardship during the application process and on the job.
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