A global leader in Assisted Reproductive Technology (ART) is seeking a Customer Service Representative, on a temp to hire basis, to add to their growing team. The Customer Service Representative (CSR) is responsible for delivering exceptional customer support by accurately processing orders, resolving order related inquiries, and supporting sales activities. This role serves as a key point of contact for customers, ensuring timely, professional, and solutions-oriented service while supporting the company’s commitment to operational excellence and customer satisfaction.
The Customer Service Representative will:
Process customer purchase orders received via phone, email, and online portals using internal order management systems.Respond to customer inquiries regarding order status, shipping, pricing, and general account information.Investigate and resolve order, shipment, and billing issues, including returns, replacements, and credits.Manage scheduled or standing orders and coordinate with pricing or sales teams for quote renewals as needed.Provide first level support for basic product or technical inquiries with appropriate training and reference materials.Follow up on sales leads and customer requests in partnership with Sales and Commercial Operations teams.Maintain accurate customer and order data within CRM/ERP systems.Demonstrate strong attention to detail to ensure data accuracy and compliance with internal processes.Work collaboratively within a team environment, always maintaining a positive and professional demeanor.Prioritize workload effectively to meet deadlines in a fast-paced environment.Support additional customer service or operational tasks as assigned.
Required Qualifications:
High School Diploma or equivalent required; associate degree or coursework in business or related field preferred.Minimum of 3 years of customer service experience, preferably in an order entry, sales support, or commercial operations environment.Proven ability to resolve customer issues and deliver high quality service.Experience using online order entry systems, CRM, or ERP platforms.Proficiency in Microsoft Outlook, Word, and Excel.Strong organizational skills with a high level of attention to detail.Clear verbal and written communication skills.Ability to learn systems, products, and business processes quickly.
Preferred Qualifications:
Experience supporting sales teams or commercial operations.Exposure to regulated, healthcare, life sciences, or technical product environments.Comfort working under pressure in a deadline driven setting. Read LessJoin a global leader at the forefront of life-changing science. Our client is an international manufacturer of cell culture media, reagents, specialty chemicals, and advanced processing solutions supporting breakthrough work across biotechnology, pharmaceuticals, cell & gene therapy, and vaccine production and they are looking to identify and hire a Kitting Assembly Technician. There are 2 Open positions – 1 for 1st shift (5:00am-1:30pm) and 1 for 2nd shift (1:00pm-9:30pm). This is expected to be a 3-month contract position, though there could be potential for temp to hire based on budget and performance.
The Kitting Assembly Technician will:
Inspect product for content (volume) and label accuracy.Kit product in final box configuration in accordance to product family requirements.Use shrink seal equipment.Maintain and ensure completeness and accuracy of all documentation associated to work performed.Navigate through electronic documentation system.Responsible for transactions associated with components and supplies used for batch; to maintain inventory accuracy.Follow line clearance requirements to maintain cGMP and cGLP in all work areas.Quarantine product and complete all necessary documentation.Suggest changes in departmental Standard Operating Procedures (SOPs).Maintain cleanliness of work area.Assemble product final kit.Assist with lab glassware preparation.Assist in other production duties as assigned by supervisor.
Requirements:
High school diploma or GED equivalent.Good work history.Some experience in an industrial manufacturing environment, preferred.Knowledge of metric system.Ability to understand Good Manufacturing Practices (GMPs).Must be able to work overtime as product demands dictate.Good oral and written communication skills. Read LessA growing life sciences company in Orange County is seeking an Accounts Receivable Specialist for a contract opportunity. If you're looking to join a mission-driven organization whose work makes a meaningful impact, this could be an excellent fit.
Our client provides manufacturing solutions that support biotechnology and pharmaceutical companies in the development and production of advanced therapies, biologics, and vaccines. Their products are essential to helping researchers and manufacturers bring innovative treatments to patients worldwide, ultimately improving and saving lives.
The Accounts Receivable Specialist will be responsible for, but not limited to:
Processing of invoices and billing in company ERP system.Posting cash receipts for domestic and international accounts.Processing and applying customer credit card payments.Processing checks and completing deposits.Interacting with customers in a professional manner when customer account problems occur and working with Customer Service Department to resolve issues.Running customer credit report and processing credit terms for approval as needed.Preparing and processing customer statements.Performing Accounts Receivable and credit activities.Processing customer credit memos.Maintaining customer files and an organized filing system.Assisting Accounting Manager in month-end and year-end process as required.Performing any other related and special tasks assigned as needed.
Requirements:
High school Diploma required, college degree preferred. 2-3 years’ consecutive experience performing AR in a similar setting at a company with 100 employees or more.Must have excellent customer service and follow-up skills.Must be detail oriented and experience using Microsoft Office software, Outlook, and an ERP system.Proficiency in analysis, basic sales tax law, financial detailing and standard accounting.Must have clear and concise communication skills.Some Accounting knowledge is required. Must be fluent with using basic functions of PC operating system so electronic files can be opened and saved in an organized manner.Experience running and interpreting aging reports.Must be flexible with schedule as there will be occasional overtime.Good oral and written communication skills.Ability to communicate with customers and reps and resolve issues in a professional manner. Read Less