Telephone/Switchboard Operator Position Summary: The Telephone/Switchboard Operator provides 24/7 telecommunications and emergency call support for a VA Medical Center and affiliated clinics. This position plays a critical role in patient care, safety, and emergency response operations. Essential Duties And Responsibilities: Answer all incoming internal and external calls promptly and professionally Operate computerized switchboard and paging systems Route patient, staff, and public inquiries appropriately Respond to emergency calls, alarms, disaster codes, and 911 notifications Announce emergency codes using public address and paging systems Maintain call logs, incident records, and ward information Assist callers with placing outgoing calls Monitor alarm systems and emergency communication equipment Provide calm, professional service to distressed or difficult callers Use Microsoft Outlook, Word, and Excel for reporting Comply with HIPAA, VA policies, and security requirements Required Qualifications: High school diploma or associated degree 12 years of call center or telephone operator experience Medical terminology knowledge preferred Strong communication and customer service skills Ability to pass background check and security clearance HIPAA and VA training required (provided) Work Environment: On-site medical facility Rotating shifts; no permanent shift assignments VA-provided equipment
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