Responsibilities
InnovAge’s passion and mission is to enable frail seniors to age independently with dignity in their own homes. Our PACE (Program of All-inclusive Care for the Elderly) program is a patient-centered all-inclusive care model that offers qualified seniors an alternative to a nursing home. We provide customized and coordinated healthcare and social engagement for our participants supported by a cross-functional team of medical experts. We are dedicated to expanding this successful program to serve as many seniors as possible across the country.
We want experienced healthcare-centric salespeople to channel their passionate, results-driven approach to expand our program’s reach. Self-starters with experience in post-acute, senior, and managed care settings will focus on cultivating community referrals within their territory, providing education of PACE services (phone and in person) with the goal to enroll 8 eligible participants each month. Our field-based sales team uses Salesforce CRM to foster relationships with referral sources, plan their days and grow their book of business. If the community is your office, join the future of senior care and apply today.
Under the direction and supervision of the Regional Sales Director, the Outreach Specialist is responsible for all sales activities and engagement to achieve professional, community, and government entity referral and enrollment goals in the assigned territories to support increasing the funnel to reach and exceed census targets.
This role offers a competitive base salary with additional commission opportunity.
B2B – Sales/Business Development
Executes the Marketing/Sales Plan for InnovAge and exceeds monthly enrollment quotas (minimum 6-8 enrollments/month).Develop and execute the sales strategy of assigned territories for the Program of All-inclusive Care for the Elderly (PACE).Prospects new account opportunities based on research.Creates strong relationships with referral sources in order to effectively educate others regarding InnovAge PACE services using technical selling skills and product knowledge. Referrals sources within channels including, but not limited to, healthcare professionals, inpatient/outpatient healthcare settings, independent living communities, government entities, faith-based groups, community resources.Increase the account volume of referral sources in their assigned territories, as well as referral volume through strategic account management and follow up to meet and exceed assigned minimum performance and activity expectations.6-8 enrollments/month as assigned to the individual territory post ramp up period2 self-generated leads/day with minimum 35% conversion to qualified referral, or higher based on historical territory analysis25 sales call attempts/week, at least 10 of which result in meaningful contacts and actionable next stepsCreates and conducts effective proposal presentations to referral sources.B2C - Individual Potential Participant Qualification
Creates and conducts effective proposal presentations to prospective participants.Receives communication from call center, broker, and/or other Outreach Specialist to handoff complex leads requiring further qualification.Identifies populations of Medicaid, Medicare, Dual Eligible, VA, and Private Pay individuals and strategically aligns InnovAge PACE services within their communities through referral channels.CRM Workflow and Documentation
Maintains accurate records of all sales and prospecting activities including sales calls, presentations, closed sales and follow up in the CRM.Develops and manages accounts by maintaining regular contact with referral sources and documents communication in regard to type of contact, follow-through, and results for the assigned territory and business line being worked directly into the Customer Relationship Management (CRM) software in real time. Maintains the InnovAge CRM for qualified account and prospect leads through referrals, telephone canvassing, face to face meetings, cold calling referral sources, email and networking.Identifies the customer/referral need, matches the need to the value of InnovAge PACE services offered and then asks for the referral and/or sale based on strong listening skills and the ability to empathize with the customer.Participates and contributes to the development of InnovAge PACE related educational programs offered to referral sources, prospects and company employees.Regular reporting on goal attainment and performance as requested by sales leadership.Performs other duties as requested in a positive and helpful manner to ensure a smooth running work area.
The pay offered for the position will take into consideration the candidate’s geographic region, job-related knowledge, skills, experience, and internal equity, among other factors. InnovAge offers a comprehensive benefits package which includes medical, dental and vision insurance, short and long-term disability, life insurance and add, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company paid holidays.
Read LessResponsibilities
The Director, Pharmacy Site Operations for our Colorado fulfillment center is a critical, strategic level operations leadership role. We are pioneers in the increasingly critical pharmacy space of long-term care at home through our med synchronization and adherence packaging. This individual will be key in further driving how we are improving patient outcomes, decreasing in-patient stays and lowering the cost of healthcare. Our Colorado fulfillment pharmacy site director manages the strategic and day-to-day operations including staffing, employee engagement and continuous improvement. The scope includes Pharmacists, ATP operations, filling, packaging, delivery and inventory management. This individual will also act as the Senior Site Leader for our Boulder location and ensure issues related to human resource policy, engagement and morale that affect all individuals working on-site are handled in a consistent manner, aligned with other functional leaders.
Essential Functions and Work Responsibilities
Build and maintain highly engaged pharmacy operations teamConsistent, fair and engaging approach to team development including Employee Development, Individual Action Plans, Corrective ActionAchieve month over month improvement in quality performance of the pharmacyAchieve production cost to fill objectives, meet required level of productivity within budgetAchieve goals for control and reduction of delivery cost per shipmentAchieve inventory accuracy within 1% variance between our third party and our internal inventory management system values on a quarterly basisAchieve goals for reduction in inventory lossesThe above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job. Not all of the duties may be assigned to a position.
Travel Requirements
Travel
Travel may be required for special organization or department events, department team meetings, trade shows, conferences, and other client engagements.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
REQUIRED
Education
Bachelor’s Degree in pharmacy, business or related field or PharmDWork Experience and Qualifications
Front line supervision of teams in excess of 25 employeesIdeally experience as a manager of managers, director levelStrong and sustained healthcare background and ability to provide guidance to the full spectrum of skill levels within an operationDemonstrated ability to develop, coach, council and issue progressive disciplineFunctional ability to handle dynamic situations and change in a positive manner that maintains and enhances team engagementIndustry and continuous improvement experience in a high volume, precise fulfillment / distribution environmentFamiliarity with any of the following: warehouse inventory management, pharmacy software, insurance processing Read LessResponsibilities
InnovAge’s passion and mission is to enable frail seniors to age independently with dignity in their own homes. Our PACE (Program of All-inclusive Care for the Elderly) program is a patient-centered all-inclusive care model that offers qualified seniors an alternative to a nursing home. We provide customized and coordinated healthcare and social engagement for our participants supported by a cross-functional team of medical experts. We are dedicated to expanding this successful program to serve as many seniors as possible across the country.
We want experienced healthcare-centric salespeople to channel their passionate, results-driven approach to expand our program’s reach. Self-starters with experience in post-acute, senior, and managed care settings will focus on cultivating community referrals within their territory, providing education of PACE services (phone and in person) with the goal to enroll 8 eligible participants each month. Our field-based sales team uses Salesforce CRM to foster relationships with referral sources, plan their days and grow their book of business. If the community is your office, join the future of senior care and apply today.
Under the direction and supervision of the Regional Sales Director, the Outreach Specialist is responsible for all sales activities and engagement to achieve professional, community, and government entity referral and enrollment goals in the assigned territories to support increasing the funnel to reach and exceed census targets.
This role offers a competitive base salary with additional commission opportunity.
B2B – Sales/Business Development
Executes the Marketing/Sales Plan for InnovAge and exceeds monthly enrollment quotas (minimum 6-8 enrollments/month).Develop and execute the sales strategy of assigned territories for the Program of All-inclusive Care for the Elderly (PACE).Prospects new account opportunities based on research.Creates strong relationships with referral sources in order to effectively educate others regarding InnovAge PACE services using technical selling skills and product knowledge. Referrals sources within channels including, but not limited to, healthcare professionals, inpatient/outpatient healthcare settings, independent living communities, government entities, faith-based groups, community resources.Increase the account volume of referral sources in their assigned territories, as well as referral volume through strategic account management and follow up to meet and exceed assigned minimum performance and activity expectations.6-8 enrollments/month as assigned to the individual territory post ramp up period2 self-generated leads/day with minimum 35% conversion to qualified referral, or higher based on historical territory analysis25 sales call attempts/week, at least 10 of which result in meaningful contacts and actionable next stepsCreates and conducts effective proposal presentations to referral sources.B2C - Individual Potential Participant Qualification
Creates and conducts effective proposal presentations to prospective participants.Receives communication from call center, broker, and/or other Outreach Specialist to handoff complex leads requiring further qualification.Identifies populations of Medicaid, Medicare, Dual Eligible, VA, and Private Pay individuals and strategically aligns InnovAge PACE services within their communities through referral channels.CRM Workflow and Documentation
Maintains accurate records of all sales and prospecting activities including sales calls, presentations, closed sales and follow up in the CRM.Develops and manages accounts by maintaining regular contact with referral sources and documents communication in regard to type of contact, follow-through, and results for the assigned territory and business line being worked directly into the Customer Relationship Management (CRM) software in real time. Maintains the InnovAge CRM for qualified account and prospect leads through referrals, telephone canvassing, face to face meetings, cold calling referral sources, email and networking.Identifies the customer/referral need, matches the need to the value of InnovAge PACE services offered and then asks for the referral and/or sale based on strong listening skills and the ability to empathize with the customer.Participates and contributes to the development of InnovAge PACE related educational programs offered to referral sources, prospects and company employees.Regular reporting on goal attainment and performance as requested by sales leadership.Performs other duties as requested in a positive and helpful manner to ensure a smooth running work area.
The pay offered for the position will take into consideration the candidate’s geographic region, job-related knowledge, skills, experience, and internal equity, among other factors. InnovAge offers a comprehensive benefits package which includes medical, dental and vision insurance, short and long-term disability, life insurance and add, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company paid holidays.
Read LessResponsibilities
The Dietitian completes participant nutritional assessments and reassessments, screens and assesses participant’s nutritional status and uses pertinent data to plan and implement appropriate nutrition interventions, obtains participant food preferences and makes dietary modifications as needed, in addition to providing nutrition education to participants, caregivers and InnovAge PACE staff. Physical attendance at an InnovAge facility and/or an InnovAge participant home is essential to performing the job duties.
Participant Care– 60%
• Develops and implements nutritional Plan of Care (POC) for participants and reassesses every six (6) months for each participant, or as necessary if there are changes in participant status.
• Assesses participants’ access to food and makes referrals to Inter-Disciplinary Team (IDT) for; meal preparation evaluation, Meals on Wheels, sack lunches and grocery shopping needs.
• Determine participants’ need for and orders liquid nutritional supplements accordingly.
• Designs and implements the nutritional components of participant care plans including active participation and development of therapeutic dining programs.
• Provides instruction to participants and caregivers regarding dietary regimens and nutritional requirements. Home visits may be necessary.
• Develops and implements the nutrition care plans for high risk participants including medical therapy recommendations.
• Communicates with In Home Service providers regarding participants’ stock of groceries, intake of food and fluids at home or as needed.
• Monitors food intake, therapeutic diets and special dietary modifications and communicates information and concerns with the IDT.
• Calculates data obtained from food intake records and calorie counts, and makes recommendations for changes to appropriate staff.
• Documents nutrition notes in the participant’s medical record.
• Communicates diet changes and nutrition concerns with dietary aides, interdisciplinary team, participants and/or caregivers.
• Provides basic nutrition and sanitation education for participants, families, primary caregivers and/or InnovAge PACE staff as needed.
• Assists with meal service on an as needed basis.
• Participates within the interdisciplinary team in the formulation of Plans of Care for InnovAge PACE program participants, as well as in other interdisciplinary team settings that plan, coordinate and monitor the care of InnovAge PACE program participants.
• Additional work functions and duties may be assigned
Administration – 40%
• Conducts sanitation and safety checks for kitchen and kitchen equipment as needed.
• Monitors adequacy of lunch and snack menus for the ADHC and notes/makes changes as necessary.
• Updates the sack lunch list, supplement sheet, diet lists and assisted dining room guide as needed.
• Attends Care Planning conferences, Family and wound care meetings and reports on nutritional status of participants.
• Assists in the training of new Dietary Aides and Lead Dietary Aides.
• Participates in work area development, in-service training and department meetings.
• Works with the State Food Program as guided by state rules and regulations
• Participates in the development and implementation of InnovAge PACE Quality Assessment and Performance Improvement Plan for nutrition services.
REQUIRED
• Bachelor’s degree in food science, nutrition, and/or dietetics from an accredited college/university is required.
• Current medical terminology and the ability to complete written assessments and document participant care.
• A minimum of one (1) year experience working with the frail or elderly is required.
PREFERRED
• Bilingual preferred
Responsibilities
The Executive Center Director is the primary business owner responsible for delivering on the overall performance of the center, including compliance with licensing, accreditation and certification requirements of all departments supervised. The Executive Center Director leads, coordinates and monitors staff and operations in order to meet the mission of the InnovAge PACE or LIFE programs, and deliver on our five pillars. Physical attendance at an InnovAge facility and/or an InnovAge participant home is essential to performing the job duties.
Administration
Supervision
Effectively supervises and manages direct reports and provides, by example and leadership, motivation and direction to employees of the organization. Carries out supervisory responsibilities in accordance with the organization's policies and applicable state and federal employment laws.Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; recognizing and rewarding employees; corrective disciplinary procedures and practices (under direction of supervisor and in partnership with Human Resources), addressing complaints and resolving problems.Ensures annual employee performance reviews are conducted in a timely and effective manner. Evaluates performance of employees for compliance with established policies and objectives of the organization and contributions in attaining objectives.Helps set the tone of the department to ensure morale, team work, and that the positive employment culture of the organization is maintained.Regularly schedules leadership/management, department, and staff 1:1 meetings to provide leadership, development, and a forum for communication to ensure coordination and collaboration in meeting organization and individual goals.Working in the matrix, assumes a dotted line with the sales, transportation, homecare, and network management teams to help achieve local targets.REQUIRED
Bachelor’s degree10+ years health care experience10+ years management experience1+ year working with the frail or elderlyCurrent CPR and First Aide certification or the ability to obtain CPR and First Aide certificationPREFERRED
Master’s degreeBi-lingual Read LessResponsibilities
InnovAge’s passion and mission is to enable frail seniors to age independently with dignity in their own homes. Our PACE (Program of All-inclusive Care for the Elderly) program is a patient-centered all-inclusive care model that offers qualified seniors an alternative to a nursing home. We provide customized and coordinated healthcare and social engagement for our participants supported by a cross-functional team of medical experts. We are dedicated to expanding this successful program to serve as many seniors as possible across the country.
We want experienced healthcare-centric salespeople to channel their passionate, results-driven approach to expand our program’s reach. Self-starters with experience in post-acute, senior, and managed care settings will focus on cultivating community referrals within their territory, providing education of PACE services (phone and in person) with the goal to enroll 8 eligible participants each month. Our field-based sales team uses Salesforce CRM to foster relationships with referral sources, plan their days and grow their book of business. If the community is your office, join the future of senior care and apply today.
Under the direction and supervision of the Regional Sales Director, the Outreach Specialist is responsible for all sales activities and engagement to achieve professional, community, and government entity referral and enrollment goals in the assigned territories to support increasing the funnel to reach and exceed census targets.
This role offers a competitive base salary with additional commission opportunity.
B2B – Sales/Business Development
Executes the Marketing/Sales Plan for InnovAge and exceeds monthly enrollment quotas (minimum 6-8 enrollments/month).Develop and execute the sales strategy of assigned territories for the Program of All-inclusive Care for the Elderly (PACE).Prospects new account opportunities based on research.Creates strong relationships with referral sources in order to effectively educate others regarding InnovAge PACE services using technical selling skills and product knowledge. Referrals sources within channels including, but not limited to, healthcare professionals, inpatient/outpatient healthcare settings, independent living communities, government entities, faith-based groups, community resources.Increase the account volume of referral sources in their assigned territories, as well as referral volume through strategic account management and follow up to meet and exceed assigned minimum performance and activity expectations.6-8 enrollments/month as assigned to the individual territory post ramp up period2 self-generated leads/day with minimum 35% conversion to qualified referral, or higher based on historical territory analysis25 sales call attempts/week, at least 10 of which result in meaningful contacts and actionable next stepsCreates and conducts effective proposal presentations to referral sources.B2C - Individual Potential Participant Qualification
Creates and conducts effective proposal presentations to prospective participants.Receives communication from call center, broker, and/or other Outreach Specialist to handoff complex leads requiring further qualification.Identifies populations of Medicaid, Medicare, Dual Eligible, VA, and Private Pay individuals and strategically aligns InnovAge PACE services within their communities through referral channels.CRM Workflow and Documentation
Maintains accurate records of all sales and prospecting activities including sales calls, presentations, closed sales and follow up in the CRM.Develops and manages accounts by maintaining regular contact with referral sources and documents communication in regard to type of contact, follow-through, and results for the assigned territory and business line being worked directly into the Customer Relationship Management (CRM) software in real time. Maintains the InnovAge CRM for qualified account and prospect leads through referrals, telephone canvassing, face to face meetings, cold calling referral sources, email and networking.Identifies the customer/referral need, matches the need to the value of InnovAge PACE services offered and then asks for the referral and/or sale based on strong listening skills and the ability to empathize with the customer.Participates and contributes to the development of InnovAge PACE related educational programs offered to referral sources, prospects and company employees.Regular reporting on goal attainment and performance as requested by sales leadership.Performs other duties as requested in a positive and helpful manner to ensure a smooth running work area.
The pay offered for the position will take into consideration the candidate’s geographic region, job-related knowledge, skills, experience, and internal equity, among other factors. InnovAge offers a comprehensive benefits package which includes medical, dental and vision insurance, short and long-term disability, life insurance and add, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company paid holidays.
Read LessResponsibilities
The In-Home Services RN Manager is responsible for ensuring completion of initial and annual assessments of participants in their home environment to determine their individual needs and coordinate plans of care (POC). In addition to providing quality care, the In-Home Services Manager is responsible for the supervision of the home care staff and their functions. Physical attendance at an InnovAge facility and/or an InnovAge participant home is essential to performing the job duties.
Supervision & Administrative – 90%
Participant Care – 10%
Performs initial assessments of participants in their home environment to determine their individual needs and coordinates plan of care (POC) with the scheduling department, utilizing care-giving resources.Coordinates personal care activities of participants in the home when receiving home care services.Provides skilled supportive and restorative nursing care to participants as needed. Re-evaluates participants care plan and health status on an on-going basis.Provides health counseling to participants and their families on an individual or group basis.Administers medications, provides training in self-administration of all non-scheduled medications and monitors medication complianceFormally performs annual re-assessments of all IGCP participants to determine in-home services are appropriate.Conducts re-assessments in the home for all home care participants to determine skilled nursing needs, personal care and assistance, and home maker/chore services.Maintains participants’ medical record and ensures that agency charting and reporting requirements are metREQUIRED
Current Registered Nurses licenses required by law2+ years RN health care experience with an emphasis in geriatrics Experience in direct people leadership, supervising staff, scheduling, etc.Current First Aid and BLS certifications are required prior to hire. Acceptable vendors for certifications are from either American Heart Association and/or American Red Cross.Requires transportation, a state issued driver’s license, good driving record and auto insurance as required by lawBachelor of Science in NursingRequired for California:
A BSN or higher prepared RN with 3 yrs experience in the last 5 yrs in home health, primary care, or health facility with at least 1 year of supervisory or administrative experience OR an RN with 4 yrs experience in the last 5 yrs in a home health, primary care, or health facility with at least 1 year of supervisory or administrative experience. Read LessResponsibilities
Dietary Aide works in our adult day health center preparing and serving snacks and meals to participants in addition to maintaining the cleanliness of the kitchen and equipment and other related tasks.
Distributes meals and beverages in center and/or in home following departmental guidelines.Records temperatures of all meals and kitchen equipment and wears a hair net, gloves and apron during meal and snack preparations. Updates information on diet card and diet lists when information changes or as needed.Prepares and serves morning and afternoon snacks according to snack menu, portion control, diet orders, and time constraints.Serves the morning and/or noon meal at a proper temperature with references to; diet, supplements, adaptive equipment needs and portion control.Maintains the cleanliness of the kitchen and kitchen equipment by performing the weekly and daily cleaning according to schedule.Cleans, organizes and sanitizes food service equipment and areas.Maintains the inventory and restocks supplies on a regular basis. Monitors related expiration dates.Assists the DSM and Dietary Lead with ordering, tracking and delivering meals, snacks, supplies and supplements.Communicates with the Lead Dietary Aide, Speech Therapist and Dietitian regarding nutritional issues.Assists the Dietitian with the Child and Adult Care Food Program.REQUIRED
High School Diploma or GEDMust have ServSafe certification or be able to obtain certification within 90 days of employmentA minimum of one year experience working with the frail or elderly is requiredMust have current food safety training or be able to obtain immediately upon employment.PREFERRED
Knowledge of basic nutrition for a geriatric population is preferred. Read LessOverview
Overview section
Responsibilities
The Activities Assistant is responsible for assisting with the implementation of activities for participants that are tailored to the needs and limitations of the frail and elderly.
Assists with the development and implementation of recreational activities that meet the interests, needs and capabilities of participants under the supervision of Recreation Therapist.Assesses and re-assesses participants’ functional status in relationship to participation in recreational activities, in collaboration with the Recreation Therapist.Assists participants with non-skilled activities of daily living.Leads and/or assists in large groups, small groups 1:1’s and individual activities such as exercise, arts and crafts, games and current events. Assists in the organizing of special events and outings, in collaboration with the Recreation Therapist.Performs preparation and cleanup of activities by putting away supplies and straightening out activity areas.Attends meetings regarding participant care as assigned by the Recreation Therapist.Assists Day Center staff in providing lunch service and assistance with arriving participants, as appropriate and approved by the ADHC Supervisor.Orders supplies for department and maintains department equipment, within reason and ability of position.Completes assigned charting and reporting as assigned by Recreation Therapist.REQUIRED
High School diploma or GEDA minimum of one year experience working with the frail or elderly.PREFERRED
Experience working with the elderly designing and implementing activities Bi-lingual-Spanish, Russian, Punjabi or Hmong Read LessResponsibilities
The In Home Services CNA is responsible for providing routine care and assisting participants or clients with activities of daily living, restorative and supportive care. Physical attendance at an InnovAge facility and/or an InnovAge participant home is essential to performing the job duties.
Follows plan of care and assists participants with activities of daily living such as bathing, dressing, grooming, hair care, mouth care, eating, hand and toileting as assigned or needed. Documents care provided in accordance with established policies, guidelines and applicable regulationsCarries out, reports and documents care given in an effective, timely manner as observed by the RN and through periodic record reviews.Participates in the care planning of participants through cooperation with the multidisciplinary teams.Monitors participants’ health status by taking vital signs and weights (monthly).Monitors appetite in addition to looking for changes in functional ability and checking skin condition while assisting with toileting.Monitors/assists participants in a courteous manner with meals and provides assistance with feeding as necessary.Assists participants with restorative and supportive care such as ambulating, positioning, transferring, skin care, catheters, fills oxygen and provides other aides as assigned or needed.Monitors participants’ health status such as vital signs, weights, skin condition, appetite and changes in functional ability and reports pertinent information to clinical supervisor in a timely manner.Reports any variance, accident or unusual occurrence to the appropriate personnel.Attends in-service and continuing education programs as scheduled and necessary.Perform nursing assistant services to clients in their place of residenceAttends position related in-services. Attends all mandatory in-service programs as scheduled; minimally 12 hours/yearParticipates in QM activities as requested.Completes appropriate visit records in a timely manner as per Agency policyPerforms simple procedures as an extension of the therapy or nursing services as assigned.Performs household services essential to health care in the home as assigned.Does not accept assignments for a patient with special needs for which he/she has not received appropriate training.Additional work functions and duties may be assignedREQUIRED
Current and valid state issued Certified Nursing Assistant (CNA) licenseCurrent First Aid and BLS certifications are required prior to hire. Acceptable vendors for certifications are from either American Heart Association and/or American Red Cross.Require personal transportation, current state issued driver’s license, good driving record and auto insurance as required by lawA minimum of one year experience working the frail or elderly.High School Diploma / GED or relevant work experience in lieu of education.PREFERRED
Bi-lingual Read Less