Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses.
Support the supervision of the call center staff to ensure prompt and accurate response to customer contacts via all communication channels
This is your opportunity to join Inizio Engage and represent a top biotechnology company!
What's in it for you? Competitive compensation Excellent Benefits - accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotions Employee discounts & exclusive promotions Recognition programs, contests, and company-wide awards Exceptional, collaborative culture Best Places to Work in BioPharma (2022, 2023, & 2024) Certified Great Place to Work (2022, 2023, 2025)
What will you be doing? Provide intermediary service between Client Account Manager or designee and Call Center Communicators. Support Vice President, Director, Supervisor, and Client Account Manager or designee in all project business initiatives and objectives . Update training materials and conduct trainings as directed by Call Center Supervisor. Investigate inquiries and complaints and handle escalations for program. Inform Supervisor and Client Account Management Team of all system failures/ slow-downs . Assist with call monitoring; provide timely feedback to Call Center Communicators. Be innovative, using creativity, imagination and information to develop ideas and suggestions for improvements. Assist the management team with the compilation of individual monthly program metrics Disseminate all project information/directives to team. Lead by example, adhering to corporate compliance and demonstrating the values of quality, integrity, innovation, accountability, collaboration, and leadership. Maintain excellent quality and productivity standards for all client projects; adhere to project scripts and guidelines. Accurately collect information required by individual programs and correctly document data in specific project databases. Complete and accurately document Adverse Events and Product Quality Complaints as per client and federal guidelines. Exhibit effective communication and tele-management skills. Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed. Display flexibility within department to maximize utilization , including performing administrative and non-telecommunication duties as needed. Adhere to all company policies and Standard Operating Procedures. Possess effective organizational skills, including working on multiple projects simultaneously. Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).
What do you need for this position? Current U.S. healthcare professional license: RN license Minimum of associate's degree or equivalent work related experience. 2+ years of successful experience training or supervising within a Call Center operation preferred. Excellent verbal, written and listening communication skills. Adept at all applicable computer software, i.e., Word, Excel, and Outlook. Strong aptitude to learn new computer programs and client specific applications as for assigned program. Outstanding customer service, communication, and interpersonal skills. Must possess the ability to train and motivate staff members.
About Inizio Engage
Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need .
We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing , and we will ask you how your personal values align to them.
To learn more about Inizio Engage, visit us at:
Inizio Engage is proud to be an equal opportunity employer. Individuals seeking employment at Inizio are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Inizio will consider for employment qualified applicants with arrest and conviction records .
Inizio Engage is an equal opportunity employer M/F/V/D. We appreciate your interest in our company, however, only qualified candidates will be considered.
Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses. The Director, Field Reimbursement will be directly responsible for driving market development and serving as the subject matter expert of the Field Reimbursement Manager (FRM) function within the Patient Access specialty area. The Director, Field Reimbursement develops and implements reimbursement strategies and programs to obtain coverage, coding, and payment from payer/providers in alignment with client guidelines. They provide reimbursement-related advice to product development teams, marketing, commercial, regulatory, market access and business leaders. Identifies payer opportunities and issues and implements programs to resolve/decrease barriers to entry for the company's products or therapies. May create training and deliver education programs to a myriad of industry eco-system partners including but not limited to case managers, healthcare institution C-suite, physicians, billing managers, biologics coordinators, sales force, specialty pharmacies, home care agencies and pharmacists within clinics and hospitals. The Director, Field Reimbursement will be a key member of the Patient Solutions leadership team. This role reports to the Executive Director, Patient Solutions. This is your opportunity to join Inizio Engage and represent a top biotechnology company! What's in it for you? Competitive compensation Excellent Benefits - accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotions Employee discounts & exclusive promotions Recognition programs, contests, and company-wide awards Exceptional, collaborative culture Best Places to Work in BioPharma (2022, 2023, & 2024) Certified Great Place to Work (2022, 2023, 2025) What will you be doing? Lead overall function of Field Reimbursement on behalf of client manufacture programs. This includes support of the Ashfield business development function is response to RFI/RFP and pitch process. Partner with lead generators (i.e. Account Executive, New Business Partner) to pursue and win new opportunities Identify trends in client requests and partner with Specialist Area leaders to adapt products to client needs over time Work closely with Market Access, Payer teams and/or Commercial Leadership to inform access strategy and appropriately support health care providers with their reimbursement needs Work on designated projects that are within the scope of services for Patient Access as assigned and/or consistent with developmental plans & strengths Partner with Quality and Compliance closely to ensure compliance in the design and delivery of Patient Access/Field Reimbursement programs Understand and be able to coach at an expert level with reimbursement issues that work within our core classes of trade: -Commercial Managed Care (Regional Plans) -Medicaid (Fee for Service, Managed Care Organizations) -Medicare (Part A, B, C, D; Carriers) -Veteran's Administration (VISNs) -TRICARE Regional Offices -Specialty Pharmacy & Pharmacy Benefit Managers -ACOs and other Integrated Delivery Networks (IDNs) -Advocacy, consumer, provider and treatment systems groups Follows all requirements associated with compliance to program guidelines and relevant regulations, including HIPAA and patient privacy What do you need for this position? Bachelor's degree or equivalent experience required 10+ years in commercial life sciences (pharma or biotechnology) or related industry, required Demonstrated successful selling experience in and around the pharmaceutical, biotech and medical device arena (selling service solutions to pharma, biotech and medical device clients preferred). 5+ years of experience leading field & virtual reimbursement teams Proven experience in building and managing reimbursement and access teams; including developing and identifying capabilities, strategies, tools, key account targets, size, structure, programs/initiatives, compliance requirements (including around PHI), KPIs, analytics, integration with HUB services and client or 3rd party support services in order to effectively navigate the complexities of the US Healthcare System Strong knowledge and understanding of: Government and commercial payers for specialty products; especially as it relates to buy and bill and specialty pharmacy products Payer reimbursement models (medical and pharmacy), prior authorization and appeal requirements, coding changes, appropriate claim submission, integration of HUB and patient assistance programs Manufacturer compliance requirements for delivery of field or virtual reimbursement support services Strong business acumen with an ability to quickly analyze data, identify meaning of data, and develop solutions to build on opportunities and overcome challenges Proven ability to effectively manage ambiguity; can successfully cope with change, shift gears comfortably, decide and act without having the total picture, and manage risk and uncertainty Demonstrated ability to develop innovative solutions, understands how to do the research to uncover missing information, and enjoys the challenge of being a solution architect Maintains compliance with program business rules, standard operating procedures and guidelines Passionate about learning and able to share/communicate that passion to others Location: This is a remote position. The jobholder may be required to travel up to "50%" of the time to client sites or Inizio's Headquarters in Yardley, Pa. About Inizio Engage
Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need. We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them. To learn more about Inizio Engage, visit us at: Inizio Engage is proud to be an equal opportunity employer. Individuals seeking employment at Inizio are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Inizio will consider for employment qualified applicants with arrest and conviction records. Inizio Engage is an equal opportunity employer M/F/V/D. We appreciate your interest in our company, however, only qualified candidates will be considered.
The Field Reimbursement Manager ("TAM") will be responsible for educating healthcare providers (HCPs) and their staff on product-specific prior authorization and appeals processes, including how to access necessary forms and submission procedures. This role will also guide them through the referral process to the client's HUB and highlight the additional support services available. The TAM will be required to collaborate with others partners to identify accounts that may benefit from further education.The Field Reimbursement Manager will be a key member of both the client and Inizio Engage Patient Solutions teams. This role reports to the Director, Field Reimbursement.What's in it for you?Competitive compensation Excellent Benefits - accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotions Employee discounts & exclusive promotions Recognition programs, contests, and company-wide awards Exceptional, collaborative culture Best Places to Work in BioPharma (2022, 2023, & 2024) Certified Great Place to Work (2022, 2023, 2025) What will you be doing?Educate HCPs and appropriate office staff about product specific prior authorization & appeals process, how to access related forms, and high-level information about submission procedures and reauthorization requirements.Educate HCPs and appropriate office staff on the referral process to client's HUB as well as additional support and resources available through the HUB.Work closely with other matrix partners to identify additional accounts with need for education.Solid understanding of reimbursement issues that work within our core classes of trade:Commercial Managed Care (Regional Plans)Medicaid (Fee for Service, Managed Care Organizations)Medicare (Part A, B, C, D; Carriers)Veteran's Administration (VISNs)TRICARE Regional OfficesSpecialty Pharmacy & Pharmacy Benefit ManagersACOs and other Integrated Delivery Networks (IDNs)Advocacy, consumer, provider and treatment systems groupsFollows all requirements associated with compliance to program guidelines and relevant regulations, including HIPAA and patient privacy What do you need for this position?Bachelor's degree or equivalent experience required3+ years of relevant experience in reimbursement and patient accessBuy and Bill experience preferredStrong knowledge and understanding of payer reimbursement models (medical and pharmacy), prior authorization and appeal requirements, coding changes, appropriate claim submission, integration of HUB and patient assistance programsMaintains compliance with program business rules, standard operating procedures and guidelinesPassionate about learning and able to share/communicate that passion to othersLocation: This position requires regular travel within a territory of up to a 150-mile radius. Occasionally overnight travel to client or Inizio offices may be required.About Inizio Engage
Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need. We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them. To learn more about Inizio Engage, visit us at: Inizio Engage is proud to be an equal opportunity employer. Individuals seeking employment at Inizio are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Inizio will consider for employment qualified applicants with arrest and conviction records. Inizio Engage is an equal opportunity employer M/F/V/D. We appreciate your interest in our company, however, only qualified candidates will be considered.
The Field Reimbursement Manager ("TAM") will be responsible for educating healthcare providers (HCPs) and their staff on product-specific prior authorization and appeals processes, including how to access necessary forms and submission procedures. This role will also guide them through the referral process to the client's HUB and highlight the additional support services available. The TAM will be required to collaborate with others partners to identify accounts that may benefit from further education.The Field Reimbursement Manager will be a key member of both the client and Inizio Engage Patient Solutions teams. This role reports to the Director, Field Reimbursement.What's in it for you?Competitive compensation Excellent Benefits - accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotions Employee discounts & exclusive promotions Recognition programs, contests, and company-wide awards Exceptional, collaborative culture Best Places to Work in BioPharma (2022, 2023, & 2024) Certified Great Place to Work (2022, 2023, 2025) What will you be doing?Educate HCPs and appropriate office staff about product specific prior authorization & appeals process, how to access related forms, and high-level information about submission procedures and reauthorization requirements.Educate HCPs and appropriate office staff on the referral process to client's HUB as well as additional support and resources available through the HUB.Work closely with other matrix partners to identify additional accounts with need for education.Solid understanding of reimbursement issues that work within our core classes of trade:Commercial Managed Care (Regional Plans)Medicaid (Fee for Service, Managed Care Organizations)Medicare (Part A, B, C, D; Carriers)Veteran's Administration (VISNs)TRICARE Regional OfficesSpecialty Pharmacy & Pharmacy Benefit ManagersACOs and other Integrated Delivery Networks (IDNs)Advocacy, consumer, provider and treatment systems groupsFollows all requirements associated with compliance to program guidelines and relevant regulations, including HIPAA and patient privacy What do you need for this position?Bachelor's degree or equivalent experience required3+ years of relevant experience in reimbursement and patient accessBuy and Bill experience preferredStrong knowledge and understanding of payer reimbursement models (medical and pharmacy), prior authorization and appeal requirements, coding changes, appropriate claim submission, integration of HUB and patient assistance programsMaintains compliance with program business rules, standard operating procedures and guidelinesPassionate about learning and able to share/communicate that passion to othersLocation: This position requires regular travel within a territory of up to a 150-mile radius. Occasionally overnight travel to client or Inizio offices may be required.About Inizio Engage
Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need. We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them. To learn more about Inizio Engage, visit us at: Inizio Engage is proud to be an equal opportunity employer. Individuals seeking employment at Inizio are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Inizio will consider for employment qualified applicants with arrest and conviction records. Inizio Engage is an equal opportunity employer M/F/V/D. We appreciate your interest in our company, however, only qualified candidates will be considered.
The Field Reimbursement Manager ("TAM") will be responsible for educating healthcare providers (HCPs) and their staff on product-specific prior authorization and appeals processes, including how to access necessary forms and submission procedures. This role will also guide them through the referral process to the client's HUB and highlight the additional support services available. The TAM will be required to collaborate with others partners to identify accounts that may benefit from further education.The Field Reimbursement Manager will be a key member of both the client and Inizio Engage Patient Solutions teams. This role reports to the Director, Field Reimbursement.What's in it for you?Competitive compensation Excellent Benefits - accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotions Employee discounts & exclusive promotions Recognition programs, contests, and company-wide awards Exceptional, collaborative culture Best Places to Work in BioPharma (2022, 2023, & 2024) Certified Great Place to Work (2022, 2023, 2025) What will you be doing?Educate HCPs and appropriate office staff about product specific prior authorization & appeals process, how to access related forms, and high-level information about submission procedures and reauthorization requirements.Educate HCPs and appropriate office staff on the referral process to client's HUB as well as additional support and resources available through the HUB.Work closely with other matrix partners to identify additional accounts with need for education.Solid understanding of reimbursement issues that work within our core classes of trade:Commercial Managed Care (Regional Plans)Medicaid (Fee for Service, Managed Care Organizations)Medicare (Part A, B, C, D; Carriers)Veteran's Administration (VISNs)TRICARE Regional OfficesSpecialty Pharmacy & Pharmacy Benefit ManagersACOs and other Integrated Delivery Networks (IDNs)Advocacy, consumer, provider and treatment systems groupsFollows all requirements associated with compliance to program guidelines and relevant regulations, including HIPAA and patient privacy What do you need for this position?Bachelor's degree or equivalent experience required3+ years of relevant experience in reimbursement and patient accessBuy and Bill experience preferredStrong knowledge and understanding of payer reimbursement models (medical and pharmacy), prior authorization and appeal requirements, coding changes, appropriate claim submission, integration of HUB and patient assistance programsMaintains compliance with program business rules, standard operating procedures and guidelinesPassionate about learning and able to share/communicate that passion to othersLocation: This position requires regular travel within a territory of up to a 150-mile radius. Occasionally overnight travel to client or Inizio offices may be required.About Inizio Engage
Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need. We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them. To learn more about Inizio Engage, visit us at: Inizio Engage is proud to be an equal opportunity employer. Individuals seeking employment at Inizio are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Inizio will consider for employment qualified applicants with arrest and conviction records. Inizio Engage is an equal opportunity employer M/F/V/D. We appreciate your interest in our company, however, only qualified candidates will be considered.
The Field Reimbursement Manager ("TAM") will be responsible for educating healthcare providers (HCPs) and their staff on product-specific prior authorization and appeals processes, including how to access necessary forms and submission procedures. This role will also guide them through the referral process to the client's HUB and highlight the additional support services available. The TAM will be required to collaborate with others partners to identify accounts that may benefit from further education.The Field Reimbursement Manager will be a key member of both the client and Inizio Engage Patient Solutions teams. This role reports to the Director, Field Reimbursement.What's in it for you?Competitive compensation Excellent Benefits - accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotions Employee discounts & exclusive promotions Recognition programs, contests, and company-wide awards Exceptional, collaborative culture Best Places to Work in BioPharma (2022, 2023, & 2024) Certified Great Place to Work (2022, 2023, 2025) What will you be doing?Educate HCPs and appropriate office staff about product specific prior authorization & appeals process, how to access related forms, and high-level information about submission procedures and reauthorization requirements.Educate HCPs and appropriate office staff on the referral process to client's HUB as well as additional support and resources available through the HUB.Work closely with other matrix partners to identify additional accounts with need for education.Solid understanding of reimbursement issues that work within our core classes of trade:Commercial Managed Care (Regional Plans)Medicaid (Fee for Service, Managed Care Organizations)Medicare (Part A, B, C, D; Carriers)Veteran's Administration (VISNs)TRICARE Regional OfficesSpecialty Pharmacy & Pharmacy Benefit ManagersACOs and other Integrated Delivery Networks (IDNs)Advocacy, consumer, provider and treatment systems groupsFollows all requirements associated with compliance to program guidelines and relevant regulations, including HIPAA and patient privacy What do you need for this position?Bachelor's degree or equivalent experience required3+ years of relevant experience in reimbursement and patient accessBuy and Bill experience preferredStrong knowledge and understanding of payer reimbursement models (medical and pharmacy), prior authorization and appeal requirements, coding changes, appropriate claim submission, integration of HUB and patient assistance programsMaintains compliance with program business rules, standard operating procedures and guidelinesPassionate about learning and able to share/communicate that passion to othersLocation: This position requires regular travel within a territory of up to a 150-mile radius. Occasionally overnight travel to client or Inizio offices may be required.About Inizio Engage
Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need. We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them. To learn more about Inizio Engage, visit us at: Inizio Engage is proud to be an equal opportunity employer. Individuals seeking employment at Inizio are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Inizio will consider for employment qualified applicants with arrest and conviction records. Inizio Engage is an equal opportunity employer M/F/V/D. We appreciate your interest in our company, however, only qualified candidates will be considered.
