Managed Services Provider seeks a Highly Skilled/Proficient IT Systems Administrator to join our customer support team!
Are you ready to take your IT career to the next level? Join our dynamic team as a System Administrator and become a trusted advisor to our clients. This is not your typical Systems Administrator role. You'll spend most of your time visiting customers on-site, managing their environments, and building strong business relationships. You'll work with various technologies and end users, providing top-tier IT support to our extensive client base in and around the Denver Metro area. Adaptability is crucial due to the diverse office cultures and technologies you will encounter. If you have a passion for technology, excellent communication skills, and a business mindset, we want to hear from you!
This is NOT a remote position and requires an office and onsite client presenceMinimum of 5 years relative IT industry experienceIndustry Certification or degree is a must to be considered.Responsibilities will include:
Manage and support a set number of on-site clients with a regular schedule.Provide desktop support over the phone and in-person, troubleshooting a variety of network and end-user systems.Develop and document technical procedures and end-user guides.Seek ways to apply technology to business processes.Research and provide information on technical trends.Collaborate with our team of technology professionals to deliver best-in-class IT support to over 1600 endpoints.Execute sensitive data backup and restoration procedures.Skills/Qualifications:
A desire and aptitude to learn and grow as an IT professional, always challenging yourself and helping others.Excellent customer service and interpersonal skills.Strong verbal and written communication skills.Ability to effectively troubleshoot and diagnose issues, following them to resolution.Strong critical thinking and analytical skills.Detail-oriented, a fast learner, and able to think on the fly.Ability to handle confidential information with utmost respect for the client.Ability to work effectively both independently and in a team setting.Extensive knowledge of Windows desktop, server, and networking systems and protocols.Solid understanding of firewall concepts and cloud-based technologies.Solid understanding of virtual system management using VMWare or Hyper-V.Minimum Requirements:
Minimum of 5 years of relevant IT industry experience.Technical certification or IT degree is required.Must be legally eligible to work in the United States.Must be 21 years of age and possess a valid driver’s license.Must have reliable transportation.Must have proof of active automobile liability insurance that meets Colorado State Law requirements.Must be able to lift a minimum of 30lbs.Why Join us?
Flexibility: Enjoy a flexible work schedule that allows you to balance work and life.Growth Opportunities: We believe in continuous learning and provide opportunities for professional growth and development.Supportive Environment: Work in a supportive environment where your contributions are valued, and you are not micromanaged.Comprehensive Benefits: We offer a full range of benefits including Medical/Dental/Vision, Retirement, and many others.Community Impact: Be part of a company that believes in giving back to the community and helping others succeed.Our Team Culture:
Collaborative: We foster a collaborative environment where team members support each other and work together to solve problems.Innovative: We encourage innovation and creativity, always looking for new ways to improve our services and processes.Inclusive: We value diversity and strive to create an inclusive workplace where everyone feels welcome and respected.Fun: We believe in having fun while working hard. Our team enjoys social events, team-building activities, and celebrating successes together.Customer-Focused: We are dedicated to providing exceptional service to our clients and building long-lasting relationships based on trust and reliability.
About initial.IT:
Founded in Denver in 2001, Initial.IT has been providing top-level IT support to many firms in the Denver metro area. Our client focus is in the Architectural and Engineering vertical. We offer a flexible work schedule, the opportunity to not be micromanaged, and the belief that everyone deserves an opportunity to succeed, grow, and give back. We are an Equal Opportunity Employer and offer a full range of benefits including Medical/Dental/Vision, Retirement, and many others.
Read Less
Managed Services Provider seeks an energetic and motivated IT Technician to join our support team!
Are you ready to take your IT career to the next level? Join our dynamic team as an IT Technician and become a trusted advisor to our clients. You'll spend most of your time engaging with our customers via remotely and on-site, solving their issues, and building strong business relationships. You'll work with various technologies and end users, providing top-tier IT support to our extensive client base in and around the Denver Metro area. Adaptability is crucial due to the diverse office cultures and technologies you will encounter. If you have a passion for technology, excellent communication skills, and a business mindset, we want to hear from you!
Responsibilities will include:
Provide desktop support over the phone and in-person, troubleshooting network and end-user systems.Develop and document technical procedures and end-user guides.Work alongside our team of technology professionals to deliver best-in-class IT support to over 1600 endpointsSupport our Systems Administrators on-site and in the office.Skills/Qualifications:
Desire and aptitude to learn and grow as an IT professional.Excellent customer service and interpersonal skills.Strong verbal and written communication skills.Ability to troubleshoot and resolve issues effectively.Strong critical thinking and analytical skills.Detail-oriented and a fast learner.Ability to handle confidential information with respect.Ability to work independently and in a team setting.Extensive knowledge of Windows networking and desktop systems.Minimum Requirements:
Must be 21 years of age and possess a valid driver’s license.Minimum of 5 years of relevant experience; technical certification is a plus.Must be legally eligible to work in the United States.Must have reliable transportation.Must have proof of active automobile liability insurance that meets Colorado State Law requirements.Must be able to lift a minimum of 30lbs.Why Join Us?
Flexibility: Enjoy a flexible work schedule that allows you to balance work and life.Growth Opportunities: We believe in continuous learning and provide opportunities for professional growth and development.Supportive Environment: Work in a supportive environment where your contributions are valued, and you are not micromanaged.Comprehensive Benefits: We offer a full range of benefits including Medical/Dental/Vision, Retirement, and many others.Community Impact: Be part of a company that believes in giving back to the community and helping others succeed.Our Team Culture:
Collaborative: We foster a collaborative environment where team members support each other and work together to solve problems.Innovative: We encourage innovation and creativity, always looking for new ways to improve our services and processes.Inclusive: We value diversity and strive to create an inclusive workplace where everyone feels welcome and respected.Fun: We believe in having fun while working hard. Our team enjoys social events, team-building activities, and celebrating successes together.Customer-Focused: We are dedicated to providing exceptional service to our clients and building long-lasting relationships based on trust and reliability.About initial.IT:
Founded in Denver in 2001, Initial.IT has been providing top-level IT support to many firms in the Denver metro area. Our client focus is in the Architectural and Engineering vertical. We offer a flexible work schedule, the opportunity to not be micromanaged, and the belief that everyone deserves an opportunity to succeed, grow, and give back. We are an Equal Opportunity Employer and offer a full range of benefits including Medical/Dental/Vision, Retirement, and many others.
Read LessJoin Our IT Service Triage Team – Where Tech Meets Top-Tier Customer Service!
Are you an IT professional with a strong technical background and outstanding customer service skills? We are seeking a Technical Triage / Dispatcher who brings a solid IT background and the ability to quickly interpret technical issues—but who thrives in an operational coordination role rather than hands-on troubleshooting.
Important Role Clarification (Read Carefully):
This role requires technical experience and understanding, but it is NOT a technical support or troubleshooting position.
You will NOT be resolving tickets or performing hands-on IT workYou WILL use your technical knowledge to evaluate, prioritize, and properly route issuesYou are responsible for decision-making, coordination, and workflow—not ticket ownership or resolutionThe best candidates are former technicians who prefer orchestrating the work rather than doing it.
What You'll Do:
You will serve as the central control point for service delivery, managing ticket flow from intake through assignment.
Your job is to ensure:
The right technician gets the right issue at the right timeKey Responsibilities
Technical Triage (Primary Responsibility)
Evaluate incoming tickets and requests for impact, urgency, and complexityInterpret technical symptoms and context to determine proper routingAssign tickets to the appropriate technician or team based on expertise and workloadEnsure the triage queue is continuously moving and cleared daily
This is a thinking and decision-making role, not a hands-on one.
Critical Requirement: Technical Judgment Without Doing the Work
Candidates must be able to:
Quickly understand technical issues, ask the right clarifying questions, determine severity and business impact, and route appropriately without needing to fix the issue
Required Qualifications
3–5+ years of IT technical experience (Help Desk, System Admin, MSP, etc.) Strong understanding of:
Networking fundamentalsEnd-user environments (Windows, M365, devices)Common business IT issuesExperience with PSA tools (ConnectWise, Autotask, HaloPSA, etc.) Proven ability to prioritize competing demands in real time
Queue Ownership
Own the health and movement of all tickets. Ensure no tickets are “worked” in triage—only assessed and routed. Maintain visibility across all service statuses and workflows
Coordination & Communication
Serve as the control point between clients and technical staff. Provide updates, set expectations, and ensure clarity on timelines. Coordinate scheduling for onsite and remote work
Dispatch & Workflow Control
Monitor all service boards for stalled, aging, or misassigned tickets. Adjust assignments to maintain workflow efficiency. Enforce SLAs and escalation paths. Identify bottlenecks and take corrective action
Preferred Experience
Previous MSP experience (highly preferred)Prior dispatcher, triage, or service coordinator experienceFamiliarity with SLA-driven environments and ITIL conceptsCore Competencies
Technical Awareness: Understand issues deeply without solving themDecisiveness: Make fast, confident routing callsSituational Control: Keep ticket flow moving under pressureCommunication: Clear, direct, and professionalProcess Discipline: Follow and enforce structured workflowsWhat Success Looks Like
Tickets are routed correctly the first timeTriage queue is consistently cleared dailyTechnicians spend zero time re-dispatching workSLA compliance improves across the boardClients experience fast response and clear communicationWhy This Role Is Unique
This is ideal for a technical professional who:
No longer wants to work tickets all dayEnjoys controlling operations and flowThrives on decision-making, prioritization, and coordinationYou become the force multiplier of the entire service team.If you thrive in a role where technology meets customer care, we’d love to have you on board. Apply now and be part of a team that keeps IT running smoothly!
We are an equal opportunity employer. We offer a full benefit package that includes Medical, Dental, and Vision, Open PTO, Expense, mileage, parking, home internet and cell phone reimbursement, Life and disability insurance, and an IRA plan.
Compensation based on experience- This is an in-office only position with working hours M-F, 8:00-5:00. (NO REMOTE)
Read Less
Managed Services Provider seeks a Marketing and Communications Coordinator
Initial.IT is looking for a creative, organized, and people‐focused Marketing & Communications Coordinator to join our team. If you love building campaigns, creating content, and keeping messaging sharp and consistent, this role is for you. You’ll work closely with leadership, manage our social media and website, support client communications, and help bring our brand to life.
This is an in‐person, full‐time role (M–F, 8–5) — not remote. (Independent contractors/consultants will not be considered.)
What You’ll Do
Run marketing campaigns across email, social media, and webCreate content for social, newsletters, blogs, and moreTrack campaign performance and share insightsHelp coordinate events and webinarsKeep our website and social channels updatedSupport PR efforts and internal communicationsWork with leadership to keep messaging alignedWhat We’re Looking For
Degree in Marketing, Communications, or related field2+ years of marketing/communications experienceStrong writing and communication skillsComfortable with social media and digital marketing toolsCreative, organized, and able to juggle multiple projectsSEO/SEM knowledge is a plusMust be 21+, legally eligible to work in the U.S., and have reliable transportationWhy You’ll Love Working Here
Flexible, supportive work environmentOpportunities to grow and learnNo micromanagement — we trust our teamFull benefits: Medical, Dental, Vision, Retirement, and moreA fun, collaborative culture that values giving backAbout Initial.IT
Founded in Denver in 2001, Initial.IT provides top‐tier IT support to firms across the Denver metro area, with a focus on the Architecture and Engineering industries. We’re committed to helping our team succeed, grow, and make an impact.
Read Less