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  • Help Desk Analyst (Indianapolis)  

    - Marion County
    Job ID: 785852 Job Title: Helpdesk Analyst Location: 2 N. Meridian St.... Read More
    Job ID: 785852 Job Title: Helpdesk Analyst Location: 2 N. Meridian St. Indianapolis IN, 46204 Work Arrangements: Hybrid Interview: Webcam only The Immunization Helpdesk Analyst provides technical and customer support for immunization information systems (IIS), focusing on data integrity issues such as de-duplication and bad merges. This role ensures accurate immunization records and supports healthcare providers, public health staff, and end-users in resolving data discrepancies and system-related issues. Essential Duties/Responsibilities: Respond to inquiries from healthcare providers, public health agencies, and internal users regarding immunization records and system functionality. Investigate and resolve duplicate patient records and bad merges in the immunization registry. Use data tools and matching algorithms to identify and correct data integrity issues. Escalate complex data issues to technical teams or data stewards as needed. Document all support interactions in the ticketing system and maintain accurate logs. Provide guidance to users on best practices for data entry and record management. Collaborate with IT and data quality teams to improve deduplication processes and system performance. Collaborate with internal and external teams and assist on improving Data Quality metrics. Assist in testing system updates and enhancements. Generate reports on data quality trends and help develop training materials. Skills: Associates or Bachelors degree in Health Informatics, Information Technology, Public Health, or a related field Experience in a helpdesk, data quality, or healthcare IT support role Experience with deduplication tools, data matching, or record linkage techniques Familiarity with immunization information systems Strong analytical and problem-solving skills Excellent communication and customer service abilities Proficiency in using ticketing systems (e.g., ServiceNow) and Microsoft Office Suite Knowledge of HL7 messaging and public health data standards Experience working with state or local public health departments Understanding of HIPAA and data privacy regulations Read Less
  • Network Architect (Mechanicsville)  

    - Hanover County
    Job ID: 781128 Job Title: Network Architect Location: 9120 Lockwood Bl... Read More
    Job ID: 781128 Job Title: Network Architect Location: 9120 Lockwood Blvd, Mechanicsville, VA 23116 Work Arrangements: Hybrid Interview: Webcam only Position Overview: Short Description: The client is seeking an architect to join the Enterprise Architecture team. This individual will work with key members focusing on strategic planning, design, and the long-term vision, ensuring network solutions align with the organization. All computer networks need to be configured in such a way that all end users can securely and efficiently access the applications, data, and tools, this also involves implementing the network to meet rigorous security standards alongside installing and configuring hardware elements. Candidates must be able to provide documentation throughout the design and deployment process as a reference for future network enhancements or maintenance. Provide overall technology guidance, road maps, principles, standards, and best practices around networking Responsibilities: Document comprehensive network designs that integrate multiple network technologies, such as LANs, WANs, wireless networks, and VPNs, to support the organizations business operations and communication needs. Cloud centric network design, including multi-tenant, multi-region (intra US) deployments and multi-vendor technologies across IaaS, PaaS and SaaS tiers Data centric network design for efficient data transfers within the agency and across agencies and with other business partners and public or otherwise external data sources Incorporate network solutioning with our emerging Cloud FinOps practice to support cost analysis and cost modeling for networking related cost Design and document the entire network implementation process Monitoring network performance and taking follow-up steps to resolve latency issues and security concerns Creating documentation throughout the design and deployment process for future reference Develop patterns and standards for all network designs The ability to analyze data traffic and system performance to determine future upgrades. Work with our IT staff and thirds-party equipment and software vendors to ensure the network needs are met. Research new technologies and solutions, and asses new technologies for adoption Define multisite network operations and software applications. Train, mentor, and transfer skills to the extended team. Works on highly complex projects that require in-depth knowledge across multiple specialized architecture domains and networking layers. Aligns architecture strategy with business goals. Defines, explains, and advocates technology strategy. Skills: Experience in technical design and architecture around network equipment and network software systems. Experience in design, build and maintain multi-tier networks Experience in handling issues that arise with large networks, prioritize network security and compliance, understanding security protocols, firewalls, Advanced Network Design and Architecture planning, proficiency in Network Simulation and Modeling Tools Network Security Frameworks and Best Practices Conduct site assessment of current remote site WAN/LAN/WLAN environments, identifying network problem areas and develop hierarchical based network des Experience with Project data and documentation tools Read Less
  • Job Title: IT Contracting Officer Location: 200 E Grand Avenue, Des Mo... Read More
    Job Title: IT Contracting Officer Location: 200 E Grand Avenue, Des Moines, IA 50309 Work Arrangement: Onsite (23 days per week) Interview: Webcam or In-Person Job Description Client is seeking an experienced IT Contracting Officer to support IT procurement, contract management, compliance, and vendor performance activities. This is an onsite role requiring 23 days per week onsite. Local candidates only. Key Responsibilities Manage full IT procurement lifecycle: RFPs, RFIs, RFQs, and sole-source documentation. Draft, review, and negotiate IT contracts for software, SaaS, cloud services, hardware, and professional services. Work closely with legal, cybersecurity, architecture, and business teams to ensure compliance and technical accuracy. Ensure adherence to State of Iowa procurement laws, rules, and policies. Maintain procurement documentation and contract records. Guide internal teams on procurement best practices. Monitor vendor performance and assist with contract enforcement or issue resolution. Stay updated on industry trends and procurement regulations. Minimum Qualifications Bachelors degree in Business, Public Administration, IT, or related field. 5+ years of IT procurement, contract negotiation, or public sector contracting experience. Strong knowledge of IT contract types (SaaS, IaaS, software licensing, support, etc.). Experience with state/federal procurement processes. Excellent communication, negotiation, and project management skills. Preferred Qualifications Experience with Iowa systems (Workday, I/3). Certifications: NIGP-CPP, CPPB, CPPO, or NCMA CPCM. Experience in centralized procurement environments. Understanding of cybersecurity and data-privacy considerations in IT contracts. Read Less

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