WELCOME TO INDIANAPOLIS PUBLIC SCHOOLS!
At IPS, we believe in the transformative power of education. We work collectively every day to prepare our students for success in the classroom and in life by providing equitable, high-quality educational experiences across our family of schools. IPS is a place to make an impact, grow your career, and ensure every student has access to a high quality education, all while earning a good living in a district on the move. While the work is challenging, it is deeply meaningful and impactful. We seek innovators and trailblazers who bring varying experiences and expertise and share our belief that every child deserves access to an exceptional education. As part of TeamIPS, you'll create lasting connections, find a sense of belonging, and feel supported to make a meaningful difference in students' lives.
In return, no matter your role here, we expect a commitment to excellence and accountability. You'll be held to high standards. Resilience and passion are key-you must be adaptable, handling adversity with flexibility while putting students at the heart of everything you do. Ethical conduct, clear communication, and mutual respect are fundamental. Being a dependable, collaborative team player who builds meaningful relationships is essential.
Together, we are Proving What's Possible by building a community where everyone belongs and each student has the opportunity to fulfill their potential.
A Career in IPS Offers…
Purpose and Impact:
* Essential Contributions: In every non-teaching and non-leadership role, your work directly supports the success of IPS students and schools. Whether you're maintaining facilities, providing student services, or managing administrative operations, you play a key part in ensuring an equitable and high-quality educational environment.
* Belonging and Community: IPS is a place where every employee is valued. You'll join a supportive community that promotes respect, teamwork, and a shared commitment to serving students and families.
Professional and Personal Growth:
* Training and Development Opportunities: IPS offers a variety of training programs to help staff build new skills and grow professionally. This includes access to development opportunities for administrative, technical, and operational roles, as well as pathways to becoming a certified teacher.
* Skill Enhancement: Whether you're new to your role or seeking to deepen your expertise, IPS provides resources and support for continuous improvement.
Comprehensive Compensation and Benefits:
* Fair Compensation: IPS ensures competitive wages and regularly reviews pay structures to maintain equity.
* Extensive Benefits Package: Employees enjoy comprehensive health coverage, dental and vision plans, life insurance, disability insurance, and retirement plans. Additional financial benefits include flexible spending accounts and eligibility for federal loan forgiveness programs.
Work-Life Balance and Well-being:
* Generous Leave Policies: IPS offers vacation, personal, and sick leave, along with paid holidays. Twelve-month employees benefit from floating holidays, and unused personal leave rolls into the sick leave balance.
* Wellness Programs: IPS prioritizes staff well-being with access to wellness initiatives, including health screenings and an employee assistance program for confidential support and counseling.
What We Expect:
* Professionalism and Reliability: Every role at IPS is vital to the district's success. We expect staff to demonstrate professionalism, dependability, and a commitment to providing excellent service to students, educators, and families.
* Collaboration and Communication: IPS values teamwork. Working collaboratively with your colleagues ensures a supportive environment for all. Clear communication and mutual respect are key to maintaining this culture.
* Flexibility and Problem-Solving: As a large, dynamic district, IPS needs staff who are adaptable and proactive in solving problems to meet the ever-changing needs of students and schools.
JOIN US!
Indianapolis Public Schools is more than a workplace; it's a community where purpose, impact, and belonging come together to help Prove What's Possible - in your career and in your school. If you're ready to embrace challenges, strive for excellence, and make a meaningful impact, IPS is the place for you.
SUMMARY OF OPPORTUNITY:
We are looking for a service center associate that is responsible for proofreading and formatting polished documents and electronically fillable forms using Microsoft Word and Adobe Acrobat Pro DC. The Document Preparer is a thorough proofreader who corrects grammatical, punctuation and spelling errors while also taking the initiative to question content inconsistencies and known or suspected factual inaccuracies. The Document Preparer must understand the needs of various audiences and consistently exemplify the district brand of efficiency, accuracy, courtesy and intuitive service. The Document Preparer is a person with integrity who is often entrusted with keeping sensitive information, including press releases and Human Resources communications, confidential. This position reports to the Service Center Manager.
WHAT YOU'LL DO:
The following outlines what your core duties and responsibilities will be for this position and provides a sample overview of what your day-to-day may look like.
Core Duties and Responsibilities
* Proofreads a wide variety of District communications to ensure they meet both IPS and Associated Press Stylebook guidelines.
* Designs/redesigns Word documents that adhere to IPS branding guidelines.
* Creates electronically fillable PDF forms.
* Designs and revises document templates as needed while adhering to district branding guidelines.
* Coordinates the review of community-requested flyer distribution approvals and notifies requestors of approval status.
* Serves as customer service representative for the district that provides exemplary customer service to internal and external callers and guests.
* Promotes pride and enthusiasm in district initiatives, ensures all communications reflect the standards and mission of IPS.
* Screens and routes materials according to content of communications; routing duties require general knowledge of organizational operations and individual staff members' assignments and status of work.
* Maintains satisfactory, regular, and predictable attendance by reporting to work as scheduled and keeping unscheduled absences to a minimum.
* Acts as a point of contact for the transportation department and provides accurate and timely information or refers inquiries to proper personnel.
* Tracks and monitors bus activity with a working knowledge of the district's GPS system.
* Other duties as assigned
"Day In the Life" Overview
On a regular day, as a Service Center Associate, you might:
● Convenes consultations with clients as needed to find layout and content solutions for complex written communications.
● Monitors and composes responses to incoming Service Center general mailbox emails.
● Answers incoming Service Center calls from parents and the general public.
● Assist with front lobby coverage and/or mail room responsibilities.
● Develops and implements a professional development plan to stay abreast of latest word processing and document layout software and practices.
● Collaborate with another specialist to manage weekly workloads and workflow for large-scale projects.
● Participate in training and quality assurance initiatives.
WHAT YOU'LL BRING: SKILLS AND MINDSETS
As an ideal candidate for this role, you will be able to achieve the following:
* Follows production/approval protocols to maintain consistent, efficient and fair client service practices.
* Remain calm under pressure while exhibiting a sense of urgency to resolve issues.
* Demonstrates exceptional communication skills.
* Shows respect and sensitivity for cultural differences; conveys an interest in other backgrounds and perspectives.
* Follows instructions, responds to management direction; takes responsibility for own actions; self-motivated.
* Demonstrates accuracy, thoroughness, and pride in work products.
EDUCATION, CERTIFICATION, AND LICENSURE REQUIREMENTS
* Associate Degree (A.A.) in Journalism or English or equivalent from a university, two-year college or technical school is required; bachelor's degree preferred. Three years related experience and/or training in a corporate communications environment where a thorough grasp of the English language and AP style were demonstrated; or equivalent combination of education and experience.
* One to two years of experience creating complex documents in Word, with the proven ability to create visually appealing documents.
* Six months of experience creating electronically fillable forms using Adobe Acrobat, with the proven ability to create forms that are both functional and visually appealing.
* Typing speed of 50 wpm required.
* Experience in PowerPoint and Adobe is strongly encouraged.
FLSA CLASSIFICATION:
Non-Exempt
ELIGIBILITY FOR REMOTE WORK:
Eligible per supervisor's discretion.
PHYSICAL REQUIREMENTS:
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
EEOC STATEMENT:
Indianapolis Public Schools, in accordance with its nondiscrimination policies, will not discriminate in its programs, facilities, or employment or educational opportunities on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, pregnancy, veteran or military status, genetic information, sexual orientation, gender identity or expression, marital status, familial status, domestic violence victim status, homelessness or any other legally recognized protected basis under federal, state or local laws, regulations, or ordinances. Indianapolis Public Schools does not tolerate any form of retaliation or bias-based intimidation, threat, or harassment that demeans individuals' dignity or interferes with their ability to learn or work.
DISCLAIMER:
Essential functions, as defined under the Americans with Disabilities Act, may include any of the above representative duties, knowledge, and skills. This job description is illustrative only, and is not a comprehensive list of all essential functions and duties performed by the occupant of this position. Factors such as regular and punctual attendance are not routinely listed in job descriptions, but are an essential function.
https://myips.org/employment/employee-benefits-and-resources/
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