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Implement4
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  • Customer Service Technician Water Mitigation The Customer Service Tech... Read More
    Customer Service Technician Water Mitigation The Customer Service Technician Water Mitigation plays a critical role in delivering timely, compassionate, and professional service to customers affected by water damage. This field-focused position centers on managing referral-based leads, conducting property inspections, and guiding homeowners through every step of the mitigation process with clarity and empathy. The ideal candidate is a self-driven technician who excels in high-pressure environments, builds trust quickly, and prioritizes customer satisfaction and job accuracy. With a strong emphasis on performance and growth, this role offers a clear path to higher earnings, leadership opportunities, and long-term career advancement within a rapidly expanding restoration company. The position is ideal for individuals with field service experience in mitigation, plumbing, construction, or related trades who are passionate about service and problem-solving. Responsibilities: Manage end-to-end customer experience for water mitigation jobs, from initial contact to job completion Run referral-based leads with a customer-first mindset Conduct thorough property inspections to assess damage and determine mitigation needs Clearly explain the mitigation process, timelines, and next steps to customers Build trust and rapport with homeowners, property managers, and referral partners Address customer concerns and objections with empathy and professionalism Secure signed work authorizations to enable job production Maintain consistent, positive communication throughout the job lifecycle Coordinate seamlessly with internal operations and field teams after the sale Provide timely follow-up and feedback to ensure customer satisfaction Participate in on-call rotation (approximately 7-12 days per month) Support company expansion into new markets through consistent, high-quality performance Requirements: Solid understanding of property damage and repair processes Proven ability to communicate clearly and compassionately during stressful situations Confidence in conducting property inspections and identifying mitigation needs Strong interpersonal and relationship management skills Ability to follow through on commitments and manage multiple tasks efficiently Willingness to participate in on-call rotation (approximately 7-12 days per month) Self-driven mindset focused on customer satisfaction and job completion Experience in water mitigation, restoration, plumbing, HVAC, construction, or field service roles is highly beneficial Valid driver's license and reliable transportation Read Less
  • Business Development Representative  

    - Seattle
    Job DescriptionJob DescriptionOur client is a growing residential wate... Read More
    Job DescriptionJob Description

    Our client is a growing residential water mitigation company serving homeowners throughout Western Washington, with a primary concentration in the greater Seattle metropolitan area. They specializes exclusively in residential water mitigation and are expanding the business development team and are seeking an experienced, highly driven Business Development Representative who can build a strong and sustainable book of business through relationships with plumbers, roofers, carpet cleaners, property service providers, and other residential trade partners.

    This is a field-based, performance-driven sales position suited for someone who understands how water mitigation companies work, knows how to build credibility with plumbing companies and other trades, and is comfortable creating business through persistent prospecting and relationship development. The successful candidate will take full ownership of their territory and referral network. This is an “eat what you kill” environment with a strong base salary, uncapped commission potential, accelerators, and the resources necessary to grow a substantial book of business.

    Key Responsibilities:

    Develop new referral relationships with plumbing companies, plumbing supply houses, roofers, carpet cleaners, HVAC providers, and other complementary trade businesses.
    Prospect daily through cold calls, email outreach, in-person visits, networking, introductions, and market research.
    Identify and prioritize referral partners with the potential to generate consistent, high-quality water mitigation opportunities.
    Build relationships with business owners, branch managers, dispatchers, technicians, sales representatives, and other referral decision-makers.
    Create and execute account-specific strategies to win, grow, retain, and reactivate referral partnerships.
    Maintain consistent visibility with prospective and existing partners through field visits, presentations, educational meetings, appreciation activities, and timely follow-up.
    Attend local networking events, trade meetings, association functions, and community activities.
    Travel throughout the Seattle metropolitan area and Western Washington to develop and support referral accounts.
    Deliver approved marketing materials, appreciation gifts, food, and other relationship-building items to prospective and existing partners.
    Handle inbound business development inquiries and ensure prospective referral partners receive prompt and professional follow-up.
    Track referral activity, job volume, account engagement, pipeline opportunities, and follow-up commitments using the company’s current reporting processes.
    Develop formal account plans for priority plumbing companies and other high-value referral targets.
    Coordinate closely with operations, project managers, leadership, and administrative staff to ensure referred customers receive a positive and responsive experience.
    Follow up with referral partners after job assignments, when appropriate, to reinforce confidence, address concerns, and strengthen the relationship.
    Report regularly on referral activity, pipeline development, account performance, market feedback, and business development results.
    Manage relationship-development activities within an approved sales and marketing budget that scales with generated revenue.
    Participate in sales meetings, performance reviews, account-planning sessions, and strategy discussions with the Head of Business Development, General Manager, and company founder.
    Assist with the future implementation and adoption of HubSpot or another CRM platform while maintaining accurate records through the company’s existing tracking systems.
    The Business Development Rep generates and develops referral relationships but is not responsible for managing the mitigation project itself.

    Once a water mitigation opportunity is received:

    The referral is transferred to the appropriate project or operations team member.
    A Project Manager responds to the customer, evaluates the loss, presents the recommended mitigation services, and closes the job.
    The Business Development Rep remains engaged at the account level to support the referring partner relationship.

    RequirementsDemonstrated experience in business development, outside sales, account management, or referral-partner development.
    Existing knowledge of residential water mitigation, property restoration, emergency services, or a closely related industry.
    Experience developing business through plumbers, plumbing companies, roofers, property service providers, or other trade partners.
    Proven ability to create new accounts through cold outreach and in-person prospecting.
    Strong understanding of relationship-based referral selling.
    Willingness to spend the majority of the workweek in the field.
    Comfortable attending early-morning meetings and presentations at plumbing shops and trade businesses.
    Strong presentation, communication, and follow-up skills.
    Valid driver’s license and acceptable driving record.
    Ability to pass a background check and provide 3 professional reference checks.


    BenefitsMedical insurance.
    Dental insurance.
    Vision insurance.
    Unlimited paid-time-off policy, subject to company guidelines and performance expectations.
    Company vehicle.
    Company cell phone.
    Sales and relationship-development budget that scales with revenue production.


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  • Construction Project Manager  

    - Ocean City
    Job DescriptionJob DescriptionOur client is a leading restoration and... Read More
    Job DescriptionJob Description

    Our client is a leading restoration and construction services company dedicated to restoring more than just buildings — they restore lives. When disaster strikes, whether from a burst pipe or a major storm, their clients count on them. That’s where you come in. As a Construction Project Manager, you’ll lead restoration and reconstruction projects, ensuring they are delivered safely, on time, on budget, and to the highest quality standards.

    Their culture is rooted in values of Excellence, Teamwork, Integrity, Innovation, Empathy, Passion, and Fun. If you’re a leader who thrives in a fast-paced, rewarding environment, this is the opportunity for you.

    What You’ll Do

    Manage day-to-day project operations, including subcontractors, schedules, budgets, and quality control.

    Ensure strict compliance with OSHA, safety, and environmental standards.

    Oversee vendor selection, contract execution, and materials procurement.

    Maintain accurate project documentation, budgets, and financial reporting.

    Drive revenue and profitability targets while controlling project costs.

    Collaborate with clients, adjusters, and stakeholders to deliver exceptional customer service.

    Participate in the emergency on-call management rotation.

    Track and approve change orders, invoices, and expenses with transparency and accuracy.

    Lead site teams to deliver safe, efficient, and high-quality project results.



    Requirements2+ years of full-time construction project management experience (restoration experience preferred).

    Bachelor’s degree in Construction Management, Engineering, or related field (preferred).

    Strong knowledge of construction operations, financials, and project administration.

    Experience with multi-family, hotel, or multi-building facility projects a plus.

    OSHA 10/30, CPR, and First Aid certifications preferred.

    Excellent leadership, problem-solving, and communication skills.


    Benefits

    Competitive base salary + commission + vehicle allowance

    Health, dental, and vision insurance

    401(k) plan with guaranteed company match

    Paid holidays and generous PTO (3 weeks)

    Life & disability insurance

    Employee assistance programs

    Health & wellness initiatives

    Company laptop, phone, fuel card, expense account, and apparel

    Work Environment & Physical Demands

    This role requires frequent standing, walking, lifting (25–50 lbs.), and hands-on site work. You may occasionally stoop, kneel, crouch, or crawl. Work environments range from quiet office settings to moderately loud job sites.

    Equal Opportunity Employer

    Our client is an Equal Opportunity Employer. They do not discriminate based on age, race, sex, color, religion, national origin, disability, sexual orientation, genetic information, or any other status protected by law. Employment decisions are based solely on qualifications, performance, and potential.



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  • Construction Project Manager  

    - Baltimore
    Job DescriptionJob DescriptionOur client is a leading restoration and... Read More
    Job DescriptionJob Description

    Our client is a leading restoration and construction services company dedicated to restoring more than just buildings — they restore lives. When disaster strikes, whether from a burst pipe or a major storm, their clients count on them. That’s where you come in. As a Construction Project Manager, you’ll lead restoration and reconstruction projects, ensuring they are delivered safely, on time, on budget, and to the highest quality standards.

    Their culture is rooted in values of Excellence, Teamwork, Integrity, Innovation, Empathy, Passion, and Fun. If you’re a leader who thrives in a fast-paced, rewarding environment, this is the opportunity for you.

    What You’ll Do

    Manage day-to-day project operations, including subcontractors, schedules, budgets, and quality control.

    Ensure strict compliance with OSHA, safety, and environmental standards.

    Oversee vendor selection, contract execution, and materials procurement.

    Maintain accurate project documentation, budgets, and financial reporting.

    Drive revenue and profitability targets while controlling project costs.

    Collaborate with clients, adjusters, and stakeholders to deliver exceptional customer service.

    Participate in the emergency on-call management rotation.

    Track and approve change orders, invoices, and expenses with transparency and accuracy.

    Lead site teams to deliver safe, efficient, and high-quality project results.



    Requirements2+ years of full-time construction project management experience (restoration experience preferred).

    Bachelor’s degree in Construction Management, Engineering, or related field (preferred).

    Strong knowledge of construction operations, financials, and project administration.

    Experience with multi-family, hotel, or multi-building facility projects a plus.

    OSHA 10/30, CPR, and First Aid certifications preferred.

    Excellent leadership, problem-solving, and communication skills.


    Benefits

    Competitive base salary + commission + vehicle allowance

    Health, dental, and vision insurance

    401(k) plan with guaranteed company match

    Paid holidays and generous PTO (3 weeks)

    Life & disability insurance

    Employee assistance programs

    Health & wellness initiatives

    Company laptop, phone, fuel card, expense account, and apparel

    Work Environment & Physical Demands

    This role requires frequent standing, walking, lifting (25–50 lbs.), and hands-on site work. You may occasionally stoop, kneel, crouch, or crawl. Work environments range from quiet office settings to moderately loud job sites.

    Equal Opportunity Employer

    Our client is an Equal Opportunity Employer. They do not discriminate based on age, race, sex, color, religion, national origin, disability, sexual orientation, genetic information, or any other status protected by law. Employment decisions are based solely on qualifications, performance, and potential.



    Read Less

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