Job DescriptionJob Description Office of the Illinois Secretary of State Alexi Giannoulias
Job Title: Intermittent Public Service Representative
Division: Field Services - South
Union: SEIU
Location: 710 County Rd., Jerseyville, IL – Jersey County
Salary: Range from (Part time) $22.04 to $28.12 hourly.
Benefits: https://cms.illinois.gov/benefits/stateemployee.html
Attn: Employees performing these duties must be 21 years of age by the start date of employment
Please Note:
To be considered for this vacancy you MUST establish eligibility by taking and passing a written, multiple-choice examination administered at an ILSOS, Department of Personnel Testing location. Please reach out to the location where you would like to test to make an appointment.Chicago (312-793-5515) Springfield (217-782-4783)Appointments may be made for the following sessions:Multiple-Choice Tested Titles:Tuesday 1:00 PMWednesday 9:00 AMThursday 1:00 PMMultiple-Choice Tested Titles with Keyboarding Assessment:Wednesday 1:00 PMWalk-in candidates may be accepted at the discretion of the testing center, if space is available; scheduled applicants will receive priority when testing. Unscheduled applicants (walk-ins) must have completed an online application prior to arrival or may complete an online application, in a Department of Personnel office, prior to the beginning of the testing session; allow at least 20 minutes.Questions related to job postings or applying and testing for positions can be answered by contacting the Department of Personnel or by e-mail athttps://www.ilsos.gov/departments/personnel/employment.htmlAdditional information regarding job titles, minimum qualifications, hiring procedures or Community Testing opportunities is available at:https://www.ilsos.gov/departments/personnel/titles.html
Overview:
Performs paraprofessional work to administer road examinations to applicants for all classes of driver’s licenses; administers and grades written drivers examinations; performs cashier functions for driver’s license and/or motor vehicle fees, balances cash or checks with validation tape totals and prepares deposit records; reviews and completes motor vehicle title and registration applications.
Duties and Responsibilities:Administers road examinations to applicants for all classes of driver’s licenses; serves as information clerk to the public; explains improper actions to applicants during the examination; reviews and completes driver’s license applications for processing; checks appropriateness and validity of applicant identification documents.Administers and grades written drivers examinations; explains incorrect test responses, codes applications according to results; administers vision tests and operates photographic equipment to prepare photo identification (ID) or driver’s license for applicants.Performs cashier functions for driver license and motor vehicle fees; balances cash or checks with validation tape totals to assure that all fees are accurately accounted for; prepares deposit records or other routine financial documents necessary to process collected fees; may be required to take deposit to bank; prepares reports for supervisor on applications processed as required; performs facility opening and/or closing responsibilities as required.Reviews and completes motor vehicle title and registration applications, reviews fee checks and assures necessary attachments are present; accepts cash or checks for fees and prepares for final processing; performs manual or automated sticker sales as required.Performs other duties as required or assigned.Education and Experience:
Requires knowledge, skill and mental development equivalent to completion of eight years elementary school and two years of general office experience preferably including one year in a driver or motor vehicle facility and operation of keyboard equipment.
Knowledge, Skills and Abilities:Requires working knowledge of business English, spelling and commercial arithmetic.Requires working knowledge of office methods, practices and procedures.Requires elementary knowledge of the Illinois Vehicle Code as it applies to office tasks and road examinations pertaining to obtaining or retaining a valid Illinois Driver’s License and the processing of various motor vehicle forms.Requires elementary knowledge of basic bookkeeping procedures and techniques.Requires ability to maintain records of some complexity.Requires ability to deal tactfully with the general public and to maintain satisfactory working relationships with other employees.Requires ability to communicate both orally and in writing.Requires ability to operate in an independent manner within defined procedures.Requires possession of a valid Illinois Driver’s License.Requires ability to lift/carry 0-25 lbs. and travel to other facilities and/or mobile locations to perform assigned duties.Application Process: Please visit https://ilsos.applytojob.gov/apply to apply by completing the online application; you may also upload a resume or other attachments as needed.Preference will be given to Illinois residents in the hiring and selection process, in accordance with the Illinois Secretary of State Merit Employment Code.Questions regarding this posting or Illinois Secretary of State employment practices may be directed to Job Counselors at our Personnel offices in Chicago (312-793-5515) or Springfield (217-782-4783). Equal Employment Opportunity Employer. Applicants must be lawfully authorized to work in the United States.
Applicants are considered for all positions without regard to race, color, religion, sex, national origin, sexual orientation, age, marital or veteran status, or the presence of a non-job-related medical condition or disability.
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Job DescriptionJob DescriptionOffice of the Illinois Secretary of State Alexi Giannoulias
Job Title: Intermittent Public Service Representative
Division: Field Services - North
Union: SEIU
Location: 1015 W. Locust St., Canton, IL – Fulton County
Salary: Range for Intermittent (Part time) is $22.04 to $28.12 hourly.
Benefits: https://cms.illinois.gov/benefits/stateemployee.html
Attn: Employees performing these duties must be 21 years of age by the start date of employment
Please Note:
To be considered for this vacancy you MUST establish eligibility by taking and passing a written, multiple-choice examination administered at an ILSOS, Department of Personnel Testing location. Please reach out to the location where you would like to test to make an appointment.Chicago (312-793-5515) Springfield (217-782-4783)Appointments may be made for the following sessions:Multiple-Choice Tested Titles:Tuesday 1:00 PMWednesday 9:00 AMThursday 1:00 PMMultiple-Choice Tested Titles with Keyboarding Assessment:Wednesday 1:00 PMWalk-in candidates may be accepted at the discretion of the testing center, if space is available; scheduled applicants will receive priority when testing. Unscheduled applicants (walk-ins) must have completed an online application prior to arrival or may complete an online application, in a Department of Personnel office, prior to the beginning of the testing session; allow at least 20 minutes.Questions related to job postings or applying and testing for positions can be answered by contacting the Department of Personnel or by e-mail athttps://www.ilsos.gov/departments/personnel/employment.htmlAdditional information regarding job titles, minimum qualifications, hiring procedures or Community Testing opportunities is available at:https://www.ilsos.gov/departments/personnel/titles.html
Overview:
Performs paraprofessional work to administer road examinations to applicants for all classes of driver’s licenses; administers and grades written drivers examinations; performs cashier functions for driver’s license and/or motor vehicle fees, balances cash or checks with validation tape totals and prepares deposit records; reviews and completes motor vehicle title and registration applications.
Duties and Responsibilities:Administers road examinations to applicants for all classes of driver’s licenses; serves as information clerk to the public; explains improper actions to applicants during the examination; reviews and completes driver’s license applications for processing; checks appropriateness and validity of applicant identification documents.Administers and grades written drivers examinations; explains incorrect test responses, codes applications according to results; administers vision tests and operates photographic equipment to prepare photo identification (ID) or driver’s license for applicants.Performs cashier functions for driver license and/or motor vehicle fees; balances cash or checks with validation tape totals to assure that all fees are accurately accounted for; prepares deposit records or other routine financial documents necessary to process collected fees; may be required to take deposit to bank; prepares reports for supervisor on applications processed as required; performs facility opening and/or closing responsibilities as required.Reviews and completes motor vehicle title and registration applications, reviews fee checks and assures necessary attachments are present; accepts cash or checks for fees and prepares for final processing; performs manual or automated sticker sales as required.Performs other duties as required or assigned.Education and Experience:
Requires knowledge, skill and mental development equivalent to completion of eight years elementary school and two years of general office experience preferably including one year in a driver or motor vehicle facility and operation of keyboard equipment.
Knowledge, Skills and Abilities:Requires working knowledge of business English, spelling and commercial arithmetic.Requires working knowledge of office methods, practices and procedures.Requires elementary knowledge of the Illinois Vehicle Code as it applies to office tasks and road examinations pertaining to obtaining or retaining a valid Illinois Driver's License and the processing of various motor vehicle forms.Requires elementary knowledge of basic bookkeeping procedures and techniques.Requires ability to maintain records of some complexity.Requires ability to deal tactfully with the general public and to maintain satisfactory working relationships with other employees.Requires ability to communicate both orally and in writing.Requires ability to operate in an independent manner within defined procedures.Requires possession of a valid Illinois Driver’s License.Requires ability to lift/carry 0-25 lbs. and travel to other facilities and/or mobile locations to perform assigned duties.Application Process: Please visit https://ilsos.applytojob.gov/apply to apply by completing the online application; you may also upload a resume or other attachments as needed.Preference will be given to Illinois residents in the hiring and selection process, in accordance with the Illinois Secretary of State Merit Employment Code.Questions regarding this posting or Illinois Secretary of State employment practices may be directed to Job Counselors at our Personnel offices in Chicago (312-793-5515) or Springfield (217-782-4783). Equal Employment Opportunity Employer. Applicants must be lawfully authorized to work in the United States.
Applicants are considered for all positions without regard to race, color, religion, sex, national origin, sexual orientation, age, marital or veteran status, or the presence of a non-job-related medical condition or disability.
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Job DescriptionJob DescriptionOffice of the Illinois Secretary of State Alexi Giannoulias
Job Title: Intermittent Public Service Representative
Division: Field Services
Union: SEIU
Location: 507 Crane St., Pontiac, IL – Livingston County
Salary: Starting pay for Intermittent (Part time) is $22.04 to $28.12 hourly.
Benefits: https://cms.illinois.gov/benefits/stateemployee.html
Attn: Employees performing these duties must be 21 years of age by the start date of employment
Please Note:
To be considered for this vacancy you MUST establish eligibility by taking and passing a written, multiple-choice examination administered at an ILSOS, Department of Personnel Testing location. Please reach out to the location where you would like to test to make an appointment.Chicago (312-793-5515) Springfield (217-782-4783)Appointments may be made for the following sessions:Multiple-Choice Tested Titles:Tuesday 1:00 PMWednesday 9:00 AMThursday 1:00 PMMultiple-Choice Tested Titles with Keyboarding Assessment:Wednesday 1:00 PMWalk-in candidates may be accepted at the discretion of the testing center, if space is available; scheduled applicants will receive priority when testing. Unscheduled applicants (walk-ins) must have completed an online application prior to arrival or may complete an online application, in a Department of Personnel office, prior to the beginning of the testing session; allow at least 20 minutes.Questions related to job postings or applying and testing for positions can be answered by contacting the Department of Personnel or by e-mail athttps://www.ilsos.gov/departments/personnel/employment.htmlAdditional information regarding job titles, minimum qualifications, hiring procedures or Community Testing opportunities is available at:https://www.ilsos.gov/departments/personnel/titles.html
Overview:
Performs paraprofessional work to administer road examinations to applicants for all classes of driver’s licenses; administers and grades written drivers examinations; performs cashier functions for driver’s license and/or motor vehicle fees, balances cash or checks with validation tape totals and prepares deposit records; reviews and completes motor vehicle title and registration applications.
Duties and Responsibilities:Administers road examinations to applicants for all classes of driver’s licenses; serves as information clerk to the public; explains improper actions to applicants during the examination; reviews and completes driver’s license applications for processing; checks appropriateness and validity of applicant identification documents.Administers and grades written drivers examinations; explains incorrect test responses, codes applications according to results; administers vision tests and operates photographic equipment to prepare photo identification (ID) or driver’s license for applicants.Performs cashier functions for driver license and motor vehicle fees; balances cash or checks with validation tape totals to assure that all fees are accurately accounted for; prepares deposit records or other routine financial documents necessary to process collected fees; may be required to take deposit to bank; prepares reports for supervisor on applications processed as required; performs facility opening and/or closing responsibilities as required.Reviews and completes motor vehicle title and registration applications, reviews fee checks and assures necessary attachments are present; accepts cash or checks for fees and prepares for final processing; performs manual or automated sticker sales as required.Performs other duties as required or assigned.Education and Experience:
Requires knowledge, skill and mental development equivalent to completion of eight years elementary school and two years of general office experience preferably including one year in a driver or motor vehicle facility and operation of keyboard equipment.
Knowledge, Skills and Abilities:Requires working knowledge of business English, spelling and commercial arithmetic.Requires working knowledge of office methods, practices and procedures.Requires elementary knowledge of the Illinois Vehicle Code as it applies to office tasks and road examinations pertaining to obtaining or retaining a valid Illinois Drivers License and the processing of various motor vehicle forms.Requires elementary knowledge of basic bookkeeping procedures and techniques.Requires ability to maintain records of some complexity.Requires ability to deal tactfully with the general public and to maintain satisfactory working relationships with other employees.Requires ability to communicate both orally and in writing.Requires ability to operate in an independent manner within defined procedures.Requires possession of a valid Illinois Driver’s License.Requires ability to lift/carry 0-25 lbs. and travel to other facilities and/or mobile locations to perform assigned duties.Application Process: Please visit https://ilsos.applytojob.gov/apply to apply by completing the online application; you may also upload a resume or other attachments as needed.Preference will be given to Illinois residents in the hiring and selection process, in accordance with the Illinois Secretary of State Merit Employment Code.Questions regarding this posting or Illinois Secretary of State employment practices may be directed to Job Counselors at our Personnel offices in Chicago (312-793-5515) or Springfield (217-782-4783). Equal Employment Opportunity Employer. Applicants must be lawfully authorized to work in the United States.
Applicants are considered for all positions without regard to race, color, religion, sex, national origin, sexual orientation, age, marital or veteran status, or the presence of a non-job-related medical condition or disability.
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Job DescriptionJob DescriptionOffice of the Illinois Secretary of State Alexi Giannoulias
Job Title: Intermittent Public Service Representative
Division: Field Services - North
Union: SEIU
Location: 1205 Bear Ln., Monticello, IL – Piatt County
Salary: Range from (Part time) is $22.04 to $28.12 hourly.
Benefits: https://cms.illinois.gov/benefits/stateemployee.html
Attn: Employees performing these duties must be 21 years of age by the start date of employment
Please Note:
To be considered for this vacancy you MUST establish eligibility by taking and passing a written, multiple-choice examination administered at an ILSOS, Department of Personnel Testing location. Please reach out to the location where you would like to test to make an appointment.Chicago (312-793-5515) Springfield (217-782-4783)Appointments may be made for the following sessions:Multiple-Choice Tested Titles:Tuesday 1:00 PMWednesday 9:00 AMThursday 1:00 PMMultiple-Choice Tested Titles with Keyboarding Assessment:Wednesday 1:00 PMWalk-in candidates may be accepted at the discretion of the testing center, if space is available; scheduled applicants will receive priority when testing. Unscheduled applicants (walk-ins) must have completed an online application prior to arrival or may complete an online application, in a Department of Personnel office, prior to the beginning of the testing session; allow at least 20 minutes.Questions related to job postings or applying and testing for positions can be answered by contacting the Department of Personnel or by e-mail athttps://www.ilsos.gov/departments/personnel/employment.htmlAdditional information regarding job titles, minimum qualifications, hiring procedures or Community Testing opportunities is available at:https://www.ilsos.gov/departments/personnel/titles.html
Overview:
Performs paraprofessional work to administer road examinations to applicants for all classes of driver’s licenses; administers and grades written drivers examinations; performs cashier functions for driver’s license and/or motor vehicle fees, balances cash or checks with validation tape totals and prepares deposit records; reviews and completes motor vehicle title and registration applications.
Duties and Responsibilities:Administers road examinations to applicants for all classes of driver’s licenses; serves as information clerk to the public; explains improper actions to applicants during the examination; reviews and completes driver’s license applications for processing; checks appropriateness and validity of applicant identification documents.Administers and grades written drivers examinations; explains incorrect test responses, codes applications according to results; administers vision tests and operates photographic equipment to prepare photo identification (ID) or driver’s license for applicants.Performs cashier functions for driver license and/or motor vehicle fees; balances cash or checks with validation tape totals to assure that all fees are accurately accounted for; prepares deposit records or other routine financial documents necessary to process collected fees; may be required to take deposit to bank; prepares reports for supervisor on applications processed as required; performs facility opening and/or closing responsibilities as required.Reviews and completes motor vehicle title and registration applications, reviews fee checks and assures necessary attachments are present; accepts cash or checks for fees and prepares for final processing; performs manual or automated sticker sales as required.Performs other duties as required or assigned.Education and Experience:
Requires knowledge, skill and mental development equivalent to completion of eight years elementary school and two years of general office experience preferably including one year in a driver or motor vehicle facility and operation of keyboard equipment.
Knowledge, Skills and Abilities:Requires working knowledge of business English, spelling and commercial arithmetic.Requires working knowledge of office methods, practices and procedures.Requires elementary knowledge of the Illinois Vehicle Code as it applies to office tasks and road examinations pertaining to obtaining or retaining a valid Illinois Driver’s License and the processing of various motor vehicle forms.Requires elementary knowledge of basic bookkeeping procedures and techniques.Requires ability to maintain records of some complexity.Requires ability to deal tactfully with the general public and to maintain satisfactory working relationships with other employees.Requires ability to communicate both orally and in writing.Requires ability to operate in an independent manner within defined procedures.Requires possession of a valid Illinois Driver’s License.Requires ability to lift/carry 0-25 lbs. and travel to other facilities and/or mobile locations to perform assigned duties.Application Process: Please visit https://ilsos.applytojob.gov/apply to apply by completing the online application; you may also upload a resume or other attachments as needed.Preference will be given to Illinois residents in the hiring and selection process, in accordance with the Illinois Secretary of State Merit Employment Code.Questions regarding this posting or Illinois Secretary of State employment practices may be directed to Job Counselors at our Personnel offices in Chicago (312-793-5515) or Springfield (217-782-4783). Equal Employment Opportunity Employer. Applicants must be lawfully authorized to work in the United States.
Applicants are considered for all positions without regard to race, color, religion, sex, national origin, sexual orientation, age, marital or veteran status, or the presence of a non-job-related medical condition or disability.
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Job DescriptionJob DescriptionOffice of the Illinois Secretary of State Alexi Giannoulias
Job Title: Intermittent Public Service Representative
Division: Field Services – CDL South
Union: SEIU
Location: 1375 W. Whittaker St., Salem, IL – Marion County
Salary: Range from (Part time) is $22.04 to $28.12 hourly.
Benefits: https://cms.illinois.gov/benefits/stateemployee.html
Attn: Employees performing these duties must be 21 years of age by the start date of employment
Please Note:
To be considered for this vacancy you MUST establish eligibility by taking and passing a written, multiple-choice examination administered at an ILSOS, Department of Personnel Testing location. Please reach out to the location where you would like to test to make an appointment.Chicago (312-793-5515) Springfield (217-782-4783)Appointments may be made for the following sessions:Multiple-Choice Tested Titles:Tuesday 1:00 PMWednesday 9:00 AMThursday 1:00 PMMultiple-Choice Tested Titles with Keyboarding Assessment:Wednesday 1:00 PMWalk-in candidates may be accepted at the discretion of the testing center, if space is available; scheduled applicants will receive priority when testing. Unscheduled applicants (walk-ins) must have completed an online application prior to arrival or may complete an online application, in a Department of Personnel office, prior to the beginning of the testing session; allow at least 20 minutes.Questions related to job postings or applying and testing for positions can be answered by contacting the Department of Personnel or by e-mail athttps://www.ilsos.gov/departments/personnel/employment.htmlAdditional information regarding job titles, minimum qualifications, hiring procedures or Community Testing opportunities is available at:https://www.ilsos.gov/departments/personnel/titles.html
Overview:
Performs paraprofessional work to administer road examinations to applicants for all classes of driver’s licenses; administers and grades written drivers examinations; performs cashier functions for driver’s license and/or motor vehicle fees, balances cash or checks with validation tape totals and prepares deposit records; reviews and completes motor vehicle title and registration applications.
Duties and Responsibilities:Administers road examinations to applicants for all classes of driver’s licenses; serves as information clerk to the public; explains improper actions to applicants during the examination; reviews and completes driver’s license applications for processing; checks appropriateness and validity of applicant identification documents.Administers and grades written drivers examinations; explains incorrect test responses, codes applications according to results; administers vision tests and operates photographic equipment to prepare photo identification (ID) or driver’s license for applicants.Performs cashier functions for driver license and motor vehicle fees; balances cash or checks with validation tape totals to assure that all fees are accurately accounted for; prepares deposit records or other routine financial documents necessary to process collected fees; may be required to take deposit to bank; prepares reports for supervisor on applications processed as required; performs facility opening and/or closing responsibilities as required.Reviews and completes motor vehicle title and registration applications, reviews fee checks and assures necessary attachments are present; accepts cash or checks for fees and prepares for final processing; performs manual or automated sticker sales as required.Performs other duties as required or assigned.Education and Experience:
Requires knowledge, skill and mental development equivalent to completion of eight years elementary school and two years of general office experience preferably including one year in a driver or motor vehicle facility and operation of keyboard equipment.
Knowledge, Skills and Abilities:Requires working knowledge of business English, spelling and commercial arithmetic.Requires working knowledge of office methods, practices and procedures.Requires elementary knowledge of the Illinois Vehicle Code as it applies to office tasks and road examinations pertaining to obtaining or retaining a valid Illinois Driver’s License and the processing of various motor vehicle forms.Requires elementary knowledge of basic bookkeeping procedures and techniques.Requires ability to maintain records of some complexity.Requires ability to deal tactfully with the general public and to maintain satisfactory working relationships with other employees.Requires ability to communicate both orally and in writing.Requires ability to operate in an independent manner within defined procedures.Requires possession of a valid Illinois Driver’s License.Requires ability to lift/carry 0-25 lbs. and travel to other facilities and/or mobile locations to perform assigned duties.Application Process: Please visit https://ilsos.applytojob.gov/apply to apply by completing the online application; you may also upload a resume or other attachments as needed.Preference will be given to Illinois residents in the hiring and selection process, in accordance with the Illinois Secretary of State Merit Employment Code.Questions regarding this posting or Illinois Secretary of State employment practices may be directed to Job Counselors at our Personnel offices in Chicago (312-793-5515) or Springfield (217-782-4783). Equal Employment Opportunity Employer. Applicants must be lawfully authorized to work in the United States.
Applicants are considered for all positions without regard to race, color, religion, sex, national origin, sexual orientation, age, marital or veteran status, or the presence of a non-job-related medical condition or disability.Powered by JazzHR6eagmsfaKG
Job DescriptionJob DescriptionOffice of the Illinois Secretary of State Alexi Giannoulias
Job Title: Data Systems Manager – Project Management
Division: Governance and Business Management
Union: IFT
Location: 501 S Second St, Springfield, IL – Sangamon County
Salary: Range $7,743 to $13,616 monthly – commensurate with experience
Benefits: https://cms.illinois.gov/benefits/stateemployee.html
Overview:
Acts as a Project, Program, and Portfolio Manager defining governance, standardizing methodologies, and ensuring alignment between IT projects and business strategy. The Data Systems Manager – PPM will oversee a team of Project Managers and Program Managers responsible for delivering IT initiatives, ensuring project execution meets business objectives, and optimizing the IT project portfolio in collaboration with IT leadership. This role will work closely with the Business Analysis Practice, Enterprise Architecture, and IT Governance teams to drive successful project outcomes.
Duties and Responsibilities:
Lead the establishment and management of a comprehensive Project, Program, and Portfolio Management (PPM) practice by defining governance structures, frameworks (e.g., PMBOK, Agile, SAFe, ITIL), and performance metrics to ensure successful project execution. Collaborate with IT leadership to prioritize projects aligned with enterprise strategy, optimize resource allocation, and implement portfolio management strategies. Work closely with the Business Analysis Practice to enhance project intake processes, define clear requirements, and develop robust business cases, ensuring all initiatives are strategically aligned and deliver maximum value to the organization. Lead and oversee a team of Project and Program Managers to ensure the successful execution of IT projects, implementing a governance framework for project intake, approvals, risk management, and reporting. Drive the adoption of project management methodologies (Waterfall, Agile, hybrid) to improve delivery efficiency, ensuring projects meet scope, schedule, budget, and quality objectives. Monitor performance, proactively identify and mitigate risks, and ensure resource capacity planning and budget management align with business priorities and IT capabilities.Act as a key liaison between IT leadership, business units, and external stakeholders to drive project success, collaborating with Enterprise Architecture, IT Governance, and Business Analysis teams for integrated IT planning. Communicate project and portfolio status to executive leadership and stakeholders, while guiding Project Managers in facilitating stakeholder meetings, gathering feedback, and adjusting project plans to ensure alignment and success.Establish governance mechanisms for project tracking, risk assessment, and benefit realization while driving continuous improvement initiatives through lessons learned and retrospective analysis. Define KPIs and reporting structures to measure project health, program effectiveness, and portfolio performance, ensuring compliance with IT policies, regulatory requirements, and financial controls. Identify opportunities for process automation and AI-driven analytics to enhance project oversight and efficiency.Oversee the selection and deployment of project management tools such as MS Project, JIRA, ServiceNow, or Smartsheet, and implement dashboards and reporting tools to provide real-time visibility into IT projects and portfolio performance. Leverage collaboration platforms like MS Teams, SharePoint, and Confluence to streamline communication and documentation, ensuring integration of project management tools with financial systems, business intelligence platforms, and ITSM tools for enhanced project oversight and efficiency.Perform other duties as assigned or as required.
Education and Experience:
Requires knowledge, skill and mental development equivalent to completion of four years college, preferably with courses in mathematics, statistics, or computer science and four years of progressively responsible professional experience in systems analysis, operations, software or a related data processing function.
Knowledge, Skills and Abilities:
Requires extensive knowledge in computer hardware, software, communications or applications.Requires extensive knowledge of data systems applied research procedures and systems modeling.Requires working knowledge of management principles and practices.Requires ability to develop and manage a sophisticated function of a management information system.Requires ability to conduct subsystem assurances.Requires ability to resolve management problems through computer applications.Requires willingness to travel and possession of a valid Illinois driver’s license as required by individual positions within the class.Requires the ability to lift and carry up to 25 pounds and push/pull up to 50 pounds.Application Process: Please visit https://ilsos.applytojob.gov/apply to apply by completing the online application; you may also upload a resume or other attachments as needed.Preference will be given to Illinois residents in the hiring and selection process, in accordance with the Illinois Secretary of State Merit Employment Code.Questions regarding this posting or Illinois Secretary of State employment practices may be directed to Job Counselors at our Personnel offices in Chicago (312-793-5515) or Springfield (217-782-4783). Equal Employment Opportunity Employer. Applicants must be lawfully authorized to work in the United States.
Applicants are considered for all positions without regard to race, color, religion, sex, national origin, sexual orientation, age, marital or veteran status, or the presence of a non-job-related medical condition or disability.Powered by JazzHRwzibCKMoU4
Job DescriptionJob DescriptionOffice of the Illinois Secretary of State Alexi GiannouliasJob Title: Intermittent Motor Vehicle CashierDivision: Chicago Operations
Union: SEIU
Location: 5401 N Elston St., Chicago, IL – Cook County
Salary: Range for Intermittent (Part time) is $20.04 to $26.13 hourly.
Benefits: https://cms.illinois.gov/benefits/stateemployee.html
Attn: Employees performing these duties must be 21 years of age by the start date of employment
Please Note:
To be considered for this vacancy you MUST establish eligibility by taking and passing a written, multiple-choice examination administered at an ILSOS, Department of Personnel Testing location. Please reach out to the location where you would like to test to make an appointment.Chicago (312-793-5515) Springfield (217-782-4783)Appointments may be made for the following sessions:Multiple-Choice Tested Titles:Tuesday 1:00 PMWednesday 9:00 AMThursday 1:00 PMMultiple-Choice Tested Titles with Keyboarding Assessment:Wednesday 1:00 PMWalk-in candidates may be accepted at the discretion of the testing center, if space is available; scheduled applicants will receive priority when testing. Unscheduled applicants (walk-ins) must have completed an online application prior to arrival or may complete an online application, in a Department of Personnel office, prior to the beginning of the testing session; allow at least 20 minutes.Questions related to job postings or applying and testing for positions can be answered by contacting the Department of Personnel or by e-mail athttps://www.ilsos.gov/departments/personnel/employment.htmlAdditional information regarding job titles, minimum qualifications, hiring procedures or Community Testing opportunities is available at:https://www.ilsos.gov/departments/personnel/titles.htmlOverview:
Performs responsible cashier duties involving the receipt of monies in connection with the processing of various title and registration applications, validation of such fees and applications, over the counter issuance of plates, stickers and ID Cards to the general public, companies, dealers and remitters.
Duties and Responsibilities:Reviews information and fees completed by the customer for vehicle registration transactions; validates on CRT various vehicle registration transactions with correct plate type, expiration date and fees; collects appropriate fees and issues I.D. Cards, plates, stickers; operates validation machine and CRT machine.Balances monies collected with daily sales and performs daily count of assigned inventory of plates and stickers; completes deposit tickets and sorts monies according to denomination for preparation for bank deposit; balances validation machine with total sales insuring that checks and cash match totals on validation.Assists the public in the completion of applications for various motor vehicle transactions; performs duties of an information clerk answering customer inquires and directing the customer to the appropriate processing area within the facility.Performs other duties as required or assigned.Education and Experience:
Requires knowledge, skill and mental development equivalent to completion of four years high school and one year of related experience of a clerical nature preferably including the operation of a validation machine.
Knowledge, Skills and Abilities:Requires extensive knowledge of office methods, practices and procedures.Requires working knowledge of inventory record keeping methods.Requires ability to operate a validation machine rapidly and accurately.Requires ability to operate in an independent manner.Requires ability to work under stress situations.Requires ability to make complex arithmetic computations.Requires ability to deal tactfully with the general public.Requires ability to communicate both orally and in writing.Requires ability to understand and follow oral and written instructions.Requires ability to make change in a cash transaction.Requires ability to balance monies with machine tape totals.Requires ability to operate a ten-key adding machine rapidly and accurately.Requires ability to lift and carry up to 25 pounds.Application Process:Please visit https://ilsos.applytojob.gov/apply to apply by completing the online application; you may also upload a resume or other attachments as needed.Preference will be given to Illinois residents in the hiring and selection process, in accordance with the Illinois Secretary of State Merit Employment Code.Questions regarding this posting or Illinois Secretary of State employment practices may be directed to Job Counselors at our Personnel offices in Chicago (312-793-5515) or Springfield (217-782-4783).
Equal Employment Opportunity Employer. Applicants must be lawfully authorized to work in the United States.
Applicants are considered for all positions without regard to race, color, religion, sex, national origin, sexual orientation, age, marital or veteran status, or the presence of a non-job-related medical condition or disability.Powered by JazzHRW8H8Mzsks4
Job DescriptionJob DescriptionOffice of the Illinois Secretary of State Alexi Giannoulias
Job Title: Project Manager – Information Systems Specialist I
Division: Governance & Business Management
Union: IFT
Location: 501 S. 2nd St., Howlett Building, Springfield, IL. – Sangamon County
Salary: Starting salary $5,593.00 – Commensurate with experience.
Overview:
Assists with IT projects from inception to completion, ensuring alignment with organizational objectives. This role works under close direction in planning, executing, and finalizing projects within budget and time constraints while maintaining quality standards. Effective communication and problem-solving skills are needed when coordinating with cross-functional teams, managing resources, and navigating project challenges to deliver successful outcomes.
Duties and Responsibilities: Assist with project planning and implementation, defining project scope, goals, and deliverables that support business goals in collaboration with senior management and stakeholders.Work under close direction in coordinating the efforts of team members and third-party contractors or consultants to deliver projects according to plan, while managing project budget and resource allocation.Monitors and reports on project progress to all stakeholders, utilizing tools to track project performance, specifically to analyze the successful completion of short and long-term goals.Assist in identifying and managing project dependencies and critical path, ensuring that project milestones are met and aligning project objectives with company goals.Facilitating team communication and collaboration across functional areas to ensure project success and organizational integration.Assist in overseeing project engineering and technical personnel, fostering a collaborative environment where each role contributes to project objectives.Assist in implementing project changes and interventions to achieve project outputs as necessary, while managing the change request process and updating project documentation.Ensuring quality assurance processes are integrated into the project life cycle, meeting all regulatory, legal, and quality standards.Engaging in continuous learning, staying abreast of new technologies and methodologies that may impact project outcomes.Other responsibilities as necessary.Education and Experience:
Requires knowledge, skill, and mental development equivalent to the completion of two years of college with coursework in the computer science field OR 2.5 years of technical systems and/or programming experience as would be gained as an Information Systems Technician OR any equivalent combination of education and experience and/or IT project management.
Knowledge, Skills and Abilities: Requires working knowledge of systems design and implementation, including the way programs are written, compiled, and tested, the methods of operating computers, and the way data is transcribed into a form suitable for reading by computer.Requires working knowledge of the devices for capturing data for computers and the means available for receiving and transmitting data from remote locations to a computer. Requires working knowledge of the advantages and limitations of computer communication, and information retrieval systems as management information tools. Requires working knowledge of the methods, procedures, and techniques of conducting feasibility studies for converting to computer applications. Requires the ability to organize facts and findings, analyze data logically and to present results with clarity and comprehension, orally, in written or graphic form.Requires the ability to use and understanding of appropriate methods, tools, applications, and processes.Requires the ability to approach work in a rational and organized manner. Requires the ability to exercise sound judgement in analyzing, appraising, evaluating, and solving problems of a procedural, organizational, administrative, and technical nature. Requires ability to adhere to organizational standards for security, privacy, and ethics. Requires willingness to travel and possession of a valid Illinois driver’s license as required by individual positions within the class.Requires the ability to perform physical activities such as lifting, carrying, and pushing/pulling items weighing up to 50lbs.Application Process:Please visit https://ilsos.applytojob.gov/apply to apply by completing the online application; you may also upload a resume or other attachments as needed.Preference will be given to Illinois residents in the hiring and selection process, in accordance with the Illinois Secretary of State Merit Employment Code.Questions regarding this posting or Illinois Secretary of State employment practices may be directed to Job Counselors at our Personnel offices in Chicago (312-793-5515) or Springfield (217-782-4783). Equal Employment Opportunity Employer. Applicants must be lawfully authorized to work in the United States.
Applicants are considered for all positions without regard to race, color, religion, sex, national origin, sexual orientation, age, marital or veteran status, or the presence of a non-job-related medical condition or disability.
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Job DescriptionJob DescriptionOffice of the Illinois Secretary of State Alexi Giannoulias
Job Title: Contact Center Manager (EA III)
Division: Executive Staff
Union: N/A
Location: 115 S LaSalle St, Chicago, IL – Cook County
Salary: $80,000 to $110,000 annually – commensurate with experience
Benefits: https://cms.illinois.gov/benefits/stateemployee.html
Overview:
The Office of the Illinois Secretary of State is seeking an experienced Contact Center Manager. In this role, you will be responsible for overseeing and enhancing the operations of the Illinois Secretary of State’s contact center. The role provides strategic leadership in service delivery, operational efficiency, and the implementation of technology-driven solutions to enhance customer experience.
This leader will be responsible for managing a high-volume contact center and leading initiatives to improve customer service, streamline processes, and enhance self-service capabilities. The role requires extensive experience in contact center management, digital transformation, and process improvement within a complex service environment.
Key Responsibilities: Strategic Leadership Establish and execute Contact Center long-term vision, driving innovation, efficiency, and customer-centric service delivery Collaborate with executive and departmental leadership, ensuring alignment with broader agency goals Lead change management efforts to modernize contact center operations and enhance customer experience Technology & Innovation Serve as product owner, in partnership with IT, to enhance IVR and self-service capabilities to reduce call volume and improve customer experience Identify opportunities to improve reliability of Contact Center hardware and software, including relevant use of outside vendors Ensure compliance with state and federal regulations regarding customer data privacy, security, and accessibility Operational Excellence Oversee performance metrics (e.g., abandonment rates, wait times, first-call resolution) to ensure efficiency and responsiveness Drive continuous process improvements to reduce wait times, optimize call flows, and enhance customer experience People & Workforce Management Lead a team of 150+ agents and supervisors, fostering a high-performance and customer-focused culture Design and implement employee training, coaching, and career development programs to improve skills and engagement Optimize workforce planning through forecasting, scheduling, and workforce management tools Identify and implement automation opportunities to streamline operations and enhance agent productivity Stay at the forefront of emerging contact center technologies and best practices, advocating for strategic advancements that improve both customer and employee experiences Required Skills and Qualifications:Bachelor's degree in Business Administration, Communications, Operations Management, Information Technology or a related field preferred; equivalent experience may be considered Minimum of 5 years of experience in contact center operations, with at least 2 years in a leadership role managing teams of 50+ agents or handling 1 million+ calls per year Strong leadership and people management skills with the ability to drive engagement, change management, and performance optimization Preferred Qualifications:Proven expertise in AI-enhanced IVR, chatbot deployment, workflow automation (RPA), and CRM integrations Knowledge of workforce optimization software and cloud-based contact center platforms Public sector or government agency experience with knowledge of customer service compliance regulations (ADA, FOIA, data security) Application Process: Please visit https://ilsos.applytojob.gov/apply to apply by completing the online application; you may also upload a resume, or other attachments as needed.Preference will be given to Illinois residents in the hiring and selection process, in accordance with the Illinois Secretary of State Merit Employment Code.Questions regarding this posting or Illinois Secretary of State employment practices may be directed to Job Counselors at our Personnel offices in Chicago (312-793-5515) or Springfield (217-782-4783).
Equal Employment Opportunity Employer. Applicants must be lawfully authorized to work in the United States.
Applicants are considered for all positions without regard to race, color, religion, sex, national origin, sexual orientation, age, marital or veteran status, or the presence of a non-job-related medical condition or disability.
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Job DescriptionJob DescriptionOffice of the Illinois Secretary of State Alexi Giannoulias
Job Title: Contact Center Manager (EA III)
Division: Executive Staff
Union: N/A
Location: 501 S Second St, Springfield, IL – Sangamon County
Salary: $80,000 to $110,000 annually – commensurate with experience
Benefits: https://cms.illinois.gov/benefits/stateemployee.html
Overview:
The Office of the Illinois Secretary of State is seeking an experienced Contact Center Manager. In this role, you will be responsible for overseeing and enhancing the operations of the Illinois Secretary of State’s contact center. The role provides strategic leadership in service delivery, operational efficiency, and the implementation of technology-driven solutions to enhance customer experience.
This leader will be responsible for managing a high-volume contact center and leading initiatives to improve customer service, streamline processes, and enhance self-service capabilities. The role requires extensive experience in contact center management, digital transformation, and process improvement within a complex service environment.
Key Responsibilities: Strategic Leadership Establish and execute Contact Center long-term vision, driving innovation, efficiency, and customer-centric service delivery Collaborate with executive and departmental leadership, ensuring alignment with broader agency goals Lead change management efforts to modernize contact center operations and enhance customer experience Technology & Innovation Serve as product owner, in partnership with IT, to enhance IVR and self-service capabilities to reduce call volume and improve customer experience Identify opportunities to improve reliability of Contact Center hardware and software, including relevant use of outside vendors Ensure compliance with state and federal regulations regarding customer data privacy, security, and accessibility Operational Excellence Oversee performance metrics (e.g., abandonment rates, wait times, first-call resolution) to ensure efficiency and responsiveness Drive continuous process improvements to reduce wait times, optimize call flows, and enhance customer experience People & Workforce Management Lead a team of 150+ agents and supervisors, fostering a high-performance and customer-focused culture Design and implement employee training, coaching, and career development programs to improve skills and engagement Optimize workforce planning through forecasting, scheduling, and workforce management tools Identify and implement automation opportunities to streamline operations and enhance agent productivity Stay at the forefront of emerging contact center technologies and best practices, advocating for strategic advancements that improve both customer and employee experiences Required Skills and Qualifications:Bachelor's degree in Business Administration, Communications, Operations Management, Information Technology or a related field preferred; equivalent experience may be considered Minimum of 5 years of experience in contact center operations, with at least 2 years in a leadership role managing teams of 50+ agents or handling 1 million+ calls per year Strong leadership and people management skills with the ability to drive engagement, change management, and performance optimization Preferred Qualifications:Proven expertise in AI-enhanced IVR, chatbot deployment, workflow automation (RPA), and CRM integrations Knowledge of workforce optimization software and cloud-based contact center platforms Public sector or government agency experience with knowledge of customer service compliance regulations (ADA, FOIA, data security) Application Process: Please visit https://ilsos.applytojob.gov/apply to apply by completing the online application; you may also upload a resume, or other attachments as needed.Preference will be given to Illinois residents in the hiring and selection process, in accordance with the Illinois Secretary of State Merit Employment Code.Questions regarding this posting or Illinois Secretary of State employment practices may be directed to Job Counselors at our Personnel offices in Chicago (312-793-5515) or Springfield (217-782-4783).
Equal Employment Opportunity Employer. Applicants must be lawfully authorized to work in the United States.
Applicants are considered for all positions without regard to race, color, religion, sex, national origin, sexual orientation, age, marital or veteran status, or the presence of a non-job-related medical condition or disability.
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