Job DescriptionJob DescriptionBenefits:
Employee discountsFlexible schedule
Job descriptions:
We are looking for a technician who can perform various tasks such as diagnosing, troubleshooting and repairing devices. Computer troubleshooting, diagnosing and repairing is required. Soldering and console experience is preferred. The ideal candidate will be able to work independently, have extensive hands-on experience with our repairs, and will also be part of a team that develops new solutions to increase Home+ sale . Our technicians also provide guidance and assistance to customers as needed, so we're looking for a problem-solver with a history of providing solutions for customers.
Tasks and responsibilities:
Diagnose, troubleshoot and repair devicesProvide recommendations for problem resolutionExplain complex technical issues to customers in a non-technical, simple to understand mannerProvide repair and replacement estimates to customersEnsure that all repairs meet or exceed Asurion Tech Repair and Solutions quality standardsGreet customers in a friendly manner and maintain a positive work environmentAnswer phone calls to the store with a professional, courteous and friendly demeanorEnsure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectationsKeep track of all devices and inventory while safeguarding all store stockUtilize the point of sale system to maintain an accurate record of customer information and a real0tie status of each repairMaintain the cleanliness and professional appearance of the storeBasic qualifications:
Outstanding customer service skillsExcellent technical, problem solving, and analytical skillsExceptional organization skillsStrong written and oral communication skillsWork well in team environmentAbility to work flexible retail schedule , including weekends and holidaysHigh school diploma or GEDA passing background check (criminal and drug test)Basic knowledge of Microsoft OfficePreferred Qualifications:
Experience repairing and troubleshooting electronics, smartphones, PC/MACs, and game consoles1+ years of customer service/retail sales experienceBasic knowledge of mobile devices and operating systems
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