Customer Operations Intern – Tampa, FL
POSITION SUMMARY
The candidate will focus on learning IFCO internal processes by supporting the Customer Operations Team with projects and daily tasks.
KEY RESPONSIBILITIES
Customer Service Excellence
• Shadow Customer Operations team to observe daily tasks and learn about different interactions with our customers
• Assist the Customer Operations team in providing customers with strong product knowledge and specifications
• Develop an understanding of the supply chain and how the Customer Operations impacts it both directly and indirectly
• Collaborate with internal departments and operation centers to learn how to resolve service, billing, and quality concerns promptly
Customer Reconciliation
• Learn and execute the Audit and Reconciliation process.
• Work alongside the Customer Operations team to reconcile the assigned list of customers
• Gather an understanding of key departmental metrics and the role they play in the business
Extended Hire Process
• Learn and support the execution of the Extended Hire Process
• Work alongside the Senior Sales Operations Analyst to gather data and execute the monthly billing process for the program
• Collaborate with Customer Operations and Sales to support monthly “Get Well” calls by gathering and organizing applicable data for selected customers.
EXPERIENCE & QUALIFICATIONS
• Currently enrolled in a 4-year undergraduate or postgraduate degree program
• Interest in learning more about supply chain and customer service processes
• Experience in process development and improvement
• Minimum 20 hours of availability per week
SKILLS AND KNOWLEDGE
• Strong written and verbal communication skills
• Ability to work well in a team environment
• Strong analytical and problem-solving skills
• Proficiency in Microsoft Office Suite and ability to learn other technology. Strong Excel skills are required.
• Ability to manage data and speak directly with internal teams and external stakeholders.
At IFCO, we believe that a diverse, equitable, and inclusive workplace makes us a more relevant, competitive, and resilient company. We welcome applicants from all backgrounds, ethnicities, cultures, and experiences. IFCO is an equal-opportunity employer. We do not discriminate based on race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status.
Read Less3rd Shift Production Shift Supervisor - Overnight Shifts Beginning on Sunday Night, Running Through Thursday Night. Sunday Night 7:30 pm - 7am; Monday Night Through Thursday Night, 10:30pm - 7am. Mandatory Overtime As Production Requires.
This role receives an annual stipend for working on 3rd shift in addition to the base pay.
Shift Supervisor Job Description
SUMMARY:
As a key member of the operations team, main accountability will be the overall supervision of the
all shift operations with concentration on personnel safety, product quality, and operational
effectiveness of the facility. Follows and enforces all facility safety policies ensuring the highest
operational safety standards. Utilizing current and future quality control processes to ensure
product meets or exceeds IFCO Systems’ product quality standards. Meet or exceed production
goals as designated by senior management for the facility.
KEY RESPONSIBILITIES:
• Responsible for documentation processes including shift summary sheets, product wash sheets,
recollection wash processes, quality processes and paperwork, cleaning processes and
paperwork.
• Enforce safety policies and processes for all personnel within the plant.
• Ensure all PPE is being worn per IFCO Systems standards and ensuring AIB standards are upheld.
• Provide personnel training and enforcement of all operational functions within the facility
• Ensure all required expectations are being met or exceeded regarding quality, machine
operation, productivity, and safety
• Follow best practices and SOP’s concerning shift/machine operation ensuring effective and
productive performance in keeping with the highest standards expected by IFCO Systems for
their customers.
• Support and assist in future duties/projects as assigned by management.
• Manage all shift employees according to IFCO policies
• Maintain accurate inventory
QUALIFICATIONS & EXPERIENCE:
• 3+ years of experience as a line supervisor
• Previous leadership and supervisory position within high volume production operation
• 2+ years of experience in a manufacturing environment with 25+ employees strongly preferred.
• Candidate must be flexible with shift assignment when provided advanced notice and for
weekend duties when required.
Shift Supervisor Job Description
SKILLS & KNOWLEDGE:
• Excellent written and verbal communication skills with both management and subordinates
• Problem solving skills
• Ability to diffuse personnel issues and take appropriate actions while minimizing disruption of
operations
• Ability to work effectively in a team environment
• Demonstrated successes in handling multiple priorities
• Proven planning and organizational skills with the ability to handle high volume operational requirements.
IFCO offers a competitive benefits package with new hire medical/dental/vision benefits starting on the 1st of the month after hire, 401 (k) match with immediate vesting, annual bonus potential, and merit increases, and a team environment with leadership growth opportunities.
At IFCO, we believe that a diverse, equitable, and inclusive workplace makes us a more relevant, competitive, and resilient company. We welcome applicants from all backgrounds, ethnicities, cultures, and experiences. IFCO is an equal-opportunity employer. We do not discriminate based on race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status.
Read Less*** This opening is for Third Shift: 11pm to 7am Sunday night through Thursday night ***
The Maintenance Technician II performs skilled maintenance and repair of complex mechanical, electrical, HVAC, and other physical structures. Maintains, troubleshoots, and repairs facilities mechanical components and electrical systems in accordance with SOPs (standard operating procedures), internal requirements, manufacturer's specifications, and safety policies. Develops, maintains, and secures a spare parts inventory of basic maintenance hand and power tools. Recommends purchase of maintenance tools, equipment and supplies as required. Assists Maintenance Lead in developing methods and procedures to improve facility efficiency and workflow. Oversee and review the work of lower-level technicians.
ACCOUNTABILITIES
Locate, identify, and resolve any safety issues with mechanical or electrical devices Proactively investigate needs, evaluate issues, and present/recommend alternatives to decrease overall facility operational downtime thus increasing operational effectiveness. Develop and maintain purchasing/inventory controls for repair parts and tool inventories. Support existing and future projects during installations, start-up, and long-term operation. Support daily/weekly asset usage Assist in daily/weekly training warehouse personnel Assist with special projects as directed by management Continuously seeking to improve upon existing methods of operation, by research and development. Propose, plan, and execute activities for corrective, preventive and predictive maintenanceEXPERIENCE
3-5 years of experience in general maintenance machine operations, facility maintenance, and maintenance for high volume conveying systems, etc. 3 years of experience in PLC and advanced electrical operational maintenance/repair Experience in/around: high volume conveying operations, water systems, large volume washers, motors, electrical, PLC controls Previous experience with the following: welding, pipe installation/ repair, and heating/ boiler units. Previous experience with general facility maintenance functions including doors, office, forklifts, etc.SKILLS
3-5 years of experience in general maintenance machine operations, facility maintenance, and maintenance for high volume conveying systems, etc. 3 years of experience in PLC and advanced electrical operational maintenance/repair Experience in/around: high volume conveying operations, water systems, large volume washers, motors, electrical, PLC controls Previous experience with the following: welding, pipe installation/ repair, and heating/ boiler units. Previous experience with general facility maintenance functions including doors, office, forklifts, etc.SUMMARY:
The Maintenance Manager is responsible for ensuring operational excellence of all wash processes, maximizing machine efficiency, scheduling planned machine maintenance, and engagement in CAPEX projects within service center. Partner with General Manager to offer guidance and oversight of local maintenance staff to ensure effective maintenance and operation of plant and wash equipment.
KEY RESPONSIBILITIES:
Support preventative maintenance program at local facilityCoordination of maintenance scheduling to reduce downtime while maintaining safe work practicesDiagnose malfunctioning systems and provide technical support to facility maintenance personnelMaintain and monitor PDM system to include troubleshooting issues, software updates and hardware installations.Support General Manager by providing equipment analysis and recommended course of action for efficient and cost-effective machine operationExecute CAPEX projects and initiatives to approved budgets and timelines.Direct and support maintenance employees to install, maintain and repair equipment as well as following good housekeeping practices.Manage and direct multiple projects simultaneouslyMonitor machine downtime Train and develop maintenance personnelQUALIFICATIONS AND EXPERIENCE:
4-year college degree preferredDemonstrated aptitude in electrical, mechanical, and hydraulic and pneumatic applications, background in automation is a plus.Able to handle maintain and overcome large complex integration system challenges.Process development experience and proven record in operational success in balancing cost, quality, and performanceAbility to develop and manage project plans with budgetDocumented OSHA safety training and/or accreditation strongly preferredMinimum of 10+ years of previous maintenance experience in a high-volume production, agricultural production or distribution facility requiredExperience working with multiple high-volume 24-hour production/warehouse environments requiredSafety program management experience requiredMust be willing to work flexible schedules/hoursSKILLS and KNOWLEDGE:
Excellent verbal and written communication skillsAbility to work effectively in a team environmentProven planning and organizational skills with the ability to handle high volume operational requirementsFamiliar with applicable federal and state laws pertaining to wage and hour, employee relations and safetyComputer literacy required, including proficiency in standard business applications included in Microsoft Office SuiteProven Ability to work/develop and effective team within a high-volume 24-hour production/warehouse environmentExcellent on time decision making skills.IFCO offers a competitive benefits package with new hire benefits starting on the 1st of the month after 30 days of employment, 5% 401 (k) match, annual bonus potential and merit increases,
Production Shift Lead - 2nd and 3rd shifts
IFCO SYSTEMS US, LLC – McDonough, GA
Summary:
This position is responsible for assisting the overall shift operations with concentration on personnel safety, product quality, and operational effectiveness of the facility.
Key Responsibilities:
Assist with documentation processes including shift summary sheets, product wash sheets, recollection wash processes, quality processes and paperwork, cleaning processes and paperwork.Enforce safety policies and processes for all personnel within the plant.Ensure all PPE is being worn per IFCO Systems standards and ensuring AIB standards are upheld.Help to provide personnel training and enforcement of all operational functions within the facility.Ensure all required expectations are being met or exceeded regarding quality, machine operation, productivity, and safety.Follow best practices/Facility GMP's concerning shift/machine operation ensuring effective and productive performance in keeping with the highest standards expected by IFCO Systems for their customers.Support and assist in future duties/projects as assigned by management.Qualifications & Experience:
Ability to work effectively in a team environment.Ability to work within a fast pace, high volume facility performing manual labor.Willing to work non-traditional hours including nights, weekends and holidays.Must have ability to lift/maneuver up to 50 lbs. of product throughout the shift as required.Ability to follow safety guidelines and policies as designated by IFCO, AIB, OSHA, and other governmental agencies.IFCO offers a competitive benefits package with new hire medical/dental/vision benefits starting on the 61st day after hire, 401(k) match with immediate vesting, team environment with leadership growth opportunities.
Summary:
This position is responsible for leading the forklift operations team with concentration on safety, inventory management, warehouse organization, product quality, and operational effectiveness of the facility.
Key Responsibilities:
Function as a member of the leadership team supporting all plant activities. Lead the forklift team through completion of all assigned duties, holding team accountable for satisfactory completion of tasks and responsibilities.Interview, evaluate, and train future candidates and current employees.Oversees and executes safe transport of pallets of product to the infeed area, including loading of rollers per standard procedures.Oversees and executes pickup and staging of clean product from the outfeed area according to standard procedures.Oversees and executes loading and unloading of trailers according to IFCO and facility processes and procedures.Responsible for product organization both inside and outside of the physical facility, following IFCO guidelines for the safe storage of both dirty and clean product.Enforce safety policies and processes for all operators.Ensure equipment certification and recertification training is completed as required for all operators.Ensure all required expectations are being met or exceeded regarding quality, inventory management, product storage, machine operation, productivity, and safety.Follow best practices/Facility GMP's concerning shift/machine operation ensuring effective and productive performance in keeping with the highest standards expected by IFCO Systems for their customers.Support and assist in future duties/projects as assigned by management.Qualifications & Experience:
Ability to work effectively in a team environment.Required to possess OSHA-required forklift certification and to demonstrate safe operation of powered equipment as a prerequisite for the position.Required to maintain current driver’s license.At least 3 years of experience operating a sit-down propane forklift.At least 2 years of team leadership experience.Ability to work within a fast pace, high volume facility, operating and overseeing the proper use of powered equipment with the utmost of safety at all times.Willing to work any shift as assigned.Willing to work non-traditional hours including nights, weekends and holidays.Must have physical ability to lift/maneuver up to 50 lbs. of product and heavier loads with the assistance of powered equipment as required throughout the shift.Ability to follow safety guidelines and policies as designated by IFCO, AIB, OSHA, and other governmental agencies.IFCO offers a competitive benefits package with new hire medical/dental/vision benefits starting on the 61st day after hire, 401(k) match with immediate vesting, team environment with leadership growth opportunities.
IFCO is the leading global provider of reusable packaging solutions for fresh foods, serving customers in 50+ countries. IFCO operates a pool of over 290 million Reusable Plastic Containers (RPCs) globally. Our RPCs are used for over 1.3 billion shipments of fresh foods from suppliers and producers to grocery retailers every year. In a safety-focused environment, our operations positions will sort, wash, and prepare our containers for shipment to our customers. Experience operating machinery is preferred. Positions are available on all shifts and includes weekend work as needed.
Sorter
Sorters separate containers into the different sizes and must set damaged containers aside and clean work area every day. Sorters must average 1000 or more containers per hour. Work requires operator to stand for long periods of time. Operators must be able to lift containers in stacks of 5 to 45 lbs repeatedly.
Quality Control
QC removes debris and stickers from containers and separate into the different sizes. Must set damaged containers aside and clean work area every day. QC must average 1000 or more containers per hour. Work requires operator to stand for long periods of time. Operators must be able to lift containers in stacks of 5 to 45 lbs repeatedly.
Opener
Openers erect containers and place on a conveyor belt. Must set damaged containers aside and clean work area every day. Openers must average 1000 or more containers per hour. Work requires operator to stand for long periods of time. Operators must be able to lift containers in stacks of 5 to 45 lbs repeatedly.
Stackers
Stackers palletize containers on pallets. Must set damaged containers aside and clean work area every day. Stackers must average 1000 or more containers per hour for sort line and 2000 or more containers per hour for wash. Work requires operator to stand for long periods of time. Operators must be able to lift containers in stacks of 5 to 45 lbs repeatedly and be able to lift pallets of 45 to 65 lbs.
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