Tour Sales Representative
Reports to: Sales Manager
Category: Seasonal (April – September 2026)
Salary Range: $18/hour with bonus potential
POSITION SUMMARY
Tour Sales Representatives promote and sell pier-side tickets to guests for all excursions available at Icy Strait Point. Tour Sales Representatives will ensure guests meet the required excursion requirements, ensure guests sign excursion waivers as required, and keep accurate records of excursion inventory and departure times.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Conduct all activities and decisions according to Icy Strait Point's guiding principles: BAP: Best, Authentic, ProfitableProvide excellent customer service to all guestsProvide guests with information about all tours available at ISPPromote other ISP venues, distribute ISP literature and/or sell ISP merchandiseWork as greeters to welcome guests and conduct guest orientationsSell shuttle tickets, take tickets, and load passengersParticipate in all required trainings, including cross training for Guest Representative and Gondola OperatorAssist within programs wherever neededOther duties as assignedEXPERIENCE, SKILLS & QUALIFICATIONS
Must have excellent customer service skills and the ability to communicate with guests and others in a professional, friendly and accurate mannerPrefer experience in the tourism/visitor industryPrefer previous sales experiencePresent a professional and friendly attitude while working in a fast-paced environmentGood problem-solving skills and the ability to think creativelyMust be proficient in Microsoft Office programs, and willing to learn online booking systemsMust be able to learn, retain and relay excursion informationMust be able to work in a team environmentAdequate knowledge or willingness to learn about Tlingit cultureCurrent First Aid and CPR certification is preferredNATIVE PREFERENCE
Icy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.L. 93-638. Applicants must have proof of legal authority to work in the United States.
If you're ready to bring your passion for adventure to life and create amazing memories for others, apply today!
Step Into the Spotlight: Become an Actor in the Tribal Dance and Cultural Legends Performance!
Are you passionate about sharing stories, connecting with audiences, and preserving cultural heritage?
Join the cast of the Tribal Dance and Cultural Legends Performance at the Heritage Center Native Theater! This is more than a role—it’s an opportunity to bring the rich history, traditions, and vibrant spirit of the Huna Tlingit to life through song, dance, and storytelling. Be part of an unforgettable experience that celebrates the people and wild beauty of Southeast Alaska.
UPDATE: Locals to Hoonah, AK only.
What You’ll Do:
Perform with Pride: Share the history and culture of the Huna Tlingit people through powerful storytelling, traditional song, and expressive dance.Wear Your Culture: Dress in colorful, traditional regalia and embrace the authenticity of the performance.Engage with Guests: Create meaningful connections with audiences, inviting them to join in a lively celebration at the show’s conclusion.Represent Tradition: Help preserve and showcase the vibrant heritage of Southeast Alaska’s Indigenous communities.Photo Opportunities: Interact with guests after the show for photos and conversations, leaving a lasting impression.Who You Are:
You are passionate about Native culture and enjoy sharing it with others.You have performance experience or a natural ability to engage an audience.You value authenticity and take pride in preserving and sharing traditions.You’re comfortable in a dynamic, interactive role that involves singing, dancing, and storytelling.You’re a team player, working collaboratively to deliver an unforgettable performance.Why You’ll Love This Role:
Be part of an authentic and meaningful cultural experience.Share your heritage and stories with guests from around the world.Work in a unique, inspiring setting surrounded by Southeast Alaska’s natural beauty.Competitive pay and the chance to grow your skills as a performer.Celebrate your heritage, share your story, and shine on stage—apply today!
Icy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.O. 93-638.
Tour Bus Driver
Reports to: Wilderness Guide Supervisor
Category: Seasonal Position (April to September 2026)
Salary Range: $30/ hour with bonus potential. Travel Stipend included with job offer.
Position Summary:
As a Tour Bus Drivers, you will transport cruise guests and non-cruise guests to various locations at Icy Strait Point. You will get to ensure guests are transported to different locations based on the tour and scheduling.
Essential Duties & Responsibilities:
Conduct all activities and decisions according to Icy Strait Point’s guiding principles: BAP: Best, Authentic, ProfitableProvide excellent customer service to all IPS guestsProvide guests with general information about ISPParticipate in all required trainingsPromote other ISP venues, distribute ISP literature and/or sell ISP merchandiseWork as greeters to welcome guests and conduct guest orientationsTake tickets, and load passengersAssist within programs wherever neededDaily fueling and cleaning of vehicles as assignedOther duties as assignedRequirements:
Adequate knowledge or willingness to learn about Tlingit cultureValid Class A or B CDL Driver’s license with Passenger endorsement and no air brake restrictionCurrent DOT Medical CertificateMust have good customer service skills and the ability to communicate with ISP guests and others in a professional, friendly, and accurate manner. The Driver must be able to learn, retain and relay general ISP information. Current First Aid and CPR certification is preferred.Physical Requirements & Work Environment:
Able to sit for extended periodsComfortable traveling by small plane or ferry to and from a remote settingAble to walk and drive on gravel roads in inclement weather when on site.Why Work with Us?
Icy Strait Point is a Native-owned and operated enterprise committed to providing an authentic Alaskan experience. We offer Native Preference under P.L. 93-638.
Apply Today!
Be part of a dynamic team and showcase the best of Alaska to guests from around the world.
Icy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.O. 93-638.
Wilderness Tour Guide
Summary:
The Tour Guide provides guests with safe, engaging, and informative outdoor adventures throughout Icy Strait Point. This multifaceted role includes leading kayaking excursions, guiding Jeep/ATV tours, and interpreting natural and cultural features on wilderness hikes. The ideal candidate is enthusiastic about the outdoors, skilled in customer service, bilingual, and comfortable operating or supervising various types of adventure equipment.
Key Responsibilities:
Conduct all activities and decisions according to Icy Strait Point’s guiding principles: BAP: Best, Authentic, Profitable Cruise DestinationLead guests on a variety of guided tours, including Kayaking adventures, Jeep/ATV excursions, and scenic wilderness hikesDeliver engaging narration on local history, wildlife, cultural heritage, and natural ecosystemsCommunicate effectively with diverse visitor groups, providing interpretation and safety information in English and at least one additional language (Spanish, Cantonese, or Mandarin)Ensure the safety of all guests by providing thorough safety briefings, monitoring conditions, and following established operational protocolsOperate and/or supervise equipment such as kayaks, Jeeps, ATVs, and related safety gearAssist guests of varying skill levels, offering instruction, support, and encouragementRespond calmly and effectively to changing weather, wildlife activity, and other outdoor environmental factorsMaintain equipment cleanliness, functionality, and readiness between tours.Attend all assigned trainings as needed.Provide exceptional customer service and represent Icy Strait Point with professionalism and enthusiasm.Perform other duties as assigned.Qualifications:
Strong outdoor skills with experience in paddling, off-road vehicle operation, hiking, or similar activities.Bilingual proficiency in English and at least one of the following: Cantonese, Mandarin, or Spanish.Excellent communication and storytelling abilities.Comfortable working in variable weather and wilderness conditions.Current First Aid/CPR certification (or willingness to obtain).Ability to lift and move equipment as required.Friendly, patient, and safety-focused demeanor.Why Work with Icy Strait Point?At Icy Strait Point, we offer more than a job—it’s a chance to immerse yourself in Alaska’s incredible landscapes, share your passion for the wilderness, and be part of a team that celebrates authenticity and connection.
Icy Strait Point is a Native-owned and operated enterprise, offering Native Preference under P.L. 93-638.
Ready to lead guests on the adventure of a lifetime? Apply today and join our team of Tour Guides at Icy Strait Point!
Read LessGuest Services Representative
Reports to: Tour Sales Supervisor
Category: Seasonal (April - October in Hoonah, Alaska)
Compensation: $18.00 per hour, plus bonus potential
*UPDATE: Locals to Hoonah, AK only
Join the Team at Icy Strait Point!We’re seeking enthusiastic and customer-focused Guest Services Representatives to help create memorable experiences for our guests. As part of our team, you’ll be at the heart of delivering exceptional service in one of Alaska’s most stunning destinations.
What You’ll Do:Provide outstanding customer service to all Icy Strait Point guests.Sell tickets and provide guests with information about all available tours.Greet guests, conduct orientations, and manage line control.Assist with tour preparation, including:Verifying excursion requirements (e.g., weight checks, driver’s licenses).Ensuring waivers are signed.Escorting guests to tour vehicles or gondolas and ensuring timely departures.Managing secure bag check areas.Promote Icy Strait Point venues, distribute literature, and sell merchandise.Communicate clearly with tour guides, drivers, gondola operators, and management.Ensure the safe and orderly flow of passengers on/off aerial gondolas and tour vehicles.Assist with other programs and tasks as needed.What You Bring:A willingness to learn about Tlingit culture and deliver a Tlingit introduction.Knowledge of local marine life, plants, animals, and birds is a plus.Strong verbal communication skills and the ability to work with both adults and children.A commitment to safety and attention to detail.The ability to learn, retain, and present excursion information accurately.Must be 18 years or older.A safety-sensitive mindset (subject to drug testing).Physical Requirements & Work Environment:Willingness to live in a remote, rural community.Comfortable traveling by small plane or ferry to and from a remote location.Ability to walk and work on gravel roads in various weather conditions.Capable of moderate physical activity, including standing, walking, reaching, climbing, and lifting more than 25 lbs.Why Work at Icy Strait Point?Icy Strait Point is a Native-owned and operated enterprise, offering authentic Alaskan experiences while maintaining a strong connection to Tlingit culture. We provide Native Preference under P.L. 93-638.
Apply today to join our team and be part of something truly special!
Mountain Operations Supervisor
POSITION DETAILS
Reports to: Director of Mountain Operations
Category: 9 month on / 3 months off, paid salary
Salary: $89,500-91500 DOE, with housing, benefits and matching 401(k)
SUMMARY
The Mountain Operations Supervisor is responsible for overseeing the safe and efficient operation and maintenance of the two gondola systems, ZipRider, Adventure Park, and 2MW (4x 500kW) Power Generation facilities at Icy Strait Point, a Huna Totem Corporation company. This position also includes oversight of any future expansion of Mountain Operations-related equipment and attractions. The Supervisor leads maintenance and operations personnel, ensuring compliance with safety standards, enhancing operational efficiency, and optimizing the guest experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Operational Leadership – Supervise daily operations of gondolas, ZipRider, Adventure Park, and generator systems to ensure safe, efficient, and reliable serviceMaintenance Management – Develop and assign maintenance schedules and procedures to ensure all equipment and facilities are in optimal working condition; conduct regular inspections and coordinate necessary repairs and upgradesTeam Management – Supervise a team of maintenance technicians and operations staff; foster a culture of safety, accountability, and continuous improvementSafety Compliance – Ensure all operations and maintenance activities comply with federal, state, and local safety regulations; implement and oversee safety protocols and emergency response proceduresBudget Management – Ensure budget goals for operations and maintenance are met; monitor expenses and optimize resources while maintaining high standards of service and safetyVendor Coordination – Work with equipment manufacturers, service providers, and other vendors to ensure timely and cost-effective procurement of parts, services, and supportCustomer Service – Collaborate with customer service teams to address and resolve any operational concerns affecting guestsReporting and Documentation – Maintain detailed records of maintenance activities, inspections, and repairs; provide regular reports on operational performance, safety, and maintenance to senior managementContinuous Improvement – Identify opportunities for operational improvements and implement best practices to enhance efficiency and service qualityOther Duties – Perform other related duties as assigned to support the goals and objectives of Huna Totem CorporationQUALIFICATIONS
Education and Experience
Associate's degree with an emphasis on mechanical or electrical disciplines, or a related field; relevant technical certifications are a plusMinimum of seven (7) years of experience in operations and maintenance of gondola systems or similar transportation infrastructure, with at least five (5) years in a leadership roleFamiliarity with ANSI B-77 (Aerial Ropeways), ASTM F2959 (Aerial Adventure Courses), ANSI ACCT (Challenge Courses), and Alaska Recreational Devices Statutes and RegulationsSkills & Abilities
In-depth knowledge of gondola systems and related mechanical and electrical components, including hydraulics, low voltage, high voltage, PLC controls, AC drives, and generatorsProficiency in heavy equipment operationExperience with rigging and rope rescueFamiliarity with NDT (Non-Destructive Testing) methodsStrong leadership and team management skillsExcellent problem-solving and decision-making abilitiesStrong understanding of safety regulations and compliance requirementsEffective communication and interpersonal skillsAbility to manage budgets and optimize operational costsProficiency in maintenance management software and other relevant technologiesPHYSICAL REQUIREMENTS & WORK ENVIRONMENT
Ability to work outdoors in various weather conditionsPerform physical tasks, including lifting up to 100 pounds, climbing, and working at heightsProlonged periods of standing, walking, and operating machineryThis job description is not comprehensive but provides examples of typical responsibilities for the Mountain Operations Supervisor at Icy Strait Point. The Mountain Operations Supervisor is responsible for performing other duties of a similar nature and level as described, as well as others necessary to carry out the goals and objectives of Icy Strait Point.
EQUAL EMPLOYMENT OPPORTUNITY
Huna Totem Corporation is an Equal Employment Opportunity employer with the exception of Native Preference under P.L. 93-638.
Chef/Float
POSITION DETAILS
Reports to: Food & Beverage Supervisor
Category: Seasonal (April – Mid October in Hoonah, Alaska)
Salary Range: Hourly, with tips and bonus potential
SUMMARY
The basic duties of the Chef/Floater position at Icy Strait Point include arriving on time at the assigned venue in the uniform provided, maintaining a clean and safe kitchen, gaining a clear understanding of all menu items, working as a team member in a friendly and professional manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Conduct all activities and decisions according to Icy Strait Point's guiding principlesProvide outstanding service efficiently and with a professional demeanorAssist with stocking and setting up kitchen stationsPrepare ingredients including cleaning, cutting, and portioningCook a variety of menu items according to recipes and chef instructionsPlate prepared foods according to presentation standardsWork with servers and cashiers to ensure orders are accurate and delivered on timeWash and sanitize kitchen utensils, cooking equipment, and work areasMaintain compliance with all kitchen hygiene and food safety standardsWillingly shift to other stations and/or assignments as neededPerform all other duties as assignedPHYSICAL REQUIREMENTS & WORK ENVIRONMENT
Stand and work on your feet for up to ten hours with minimal break timeMaintain consistent attendance and punctualityOrganize and prioritize tasks under pressure while maintaining a calm and pleasant demeanorCommunicate effectively and politely with guests, coworkers, and managementFollow company dress codeRestaurant background a plusLearn quickly and follow oral and written instructionsTeam-oriented mindsetAbility to bend, stretch, kneel, and squatProlonged standing and walking (over 5 miles a day)Lift up to 40-50 poundsWork safely in noisy environments with various odors presentWilling to live in a remote, rural communityComfortable traveling by small plane or ferryAble to walk on gravel roads in inclement weatherNATIVE PREFERENCE
Icy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.L. 93-638.
Category: Seasonal (July- September 2026 in Hoonah, AK)
Position Summary
Under the direction of the Captain, the Marine Tour Deckhand plays a crucial role in ensuring an exceptional guest experience aboard our vessels while prioritizing the safety and comfort of all passengers. This position assists with vessel cleaning, stocking, and maintenance, and actively engages guests by providing educational insights into the marine environment. The Deckhand also participates in all required drills and training to uphold safety standards.
Essential Duties and Responsibilities
Conduct all activities and decisions according to Icy Strait Adventures' guiding principles.Serve as a Tour Guide and Naturalist, providing guests with historical, cultural, and marine wildlife knowledge while enhancing their experience by spotting and identifying marine life.Assist the Captain with mooring operations, handling lines during docking and undocking, securing the gangway, and ensuring guest and crew safety.Assist dock representatives in loading guests, managing crowd control, and distributing tour materials where required.Participate in safety drills, including fire, flooding, man overboard, abandon ship, medical, and spill response.Manage inventory of vessel supplies and inform the Captain when restocking is needed.Maintain cleanliness of the vessel after each tour, including garbage removal, window washing, fresh water hosing, and restocking supplies.Follow all workplace safety protocols and ensure environmental protection.Perform additional duties as assigned.Requirements
Ability to follow direction and take charge of large groups.Strong guest service aptitude with a friendly and professional demeanor.Strong presentation and communication skills with a willingness to learn about marine life.Interest in advancing toward a Captain position in the future.Must pass a security background check and DOT drug test.First Aid and CPR certification (or willingness to obtain).Icy Strait Adventures is a smoke-free environment—must be able to work long hours without smoke breaks.Physical Requirements & Work Environment
Ability to lift 50 pounds, stand for extended periods, and walk 5+ miles daily.Prolonged standing, walking, and speaking for long periods.Must be able to speak for extended periods while walking without becoming winded.Willingness to live and work in a remote, rural community.Comfortable traveling by small plane or ferry to and from Icy Strait Point.Ability to navigate gravel roads and work in inclement weather conditions.Desire to build a long-term career at Icy Strait Point.Icy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.O. 93-638.
Applicants must have proof of legal authority to work in the United States.
Read LessZIP RIDER COURSE OPERATOR
Reports to: Excursions Supervisor
Category: Seasonal (April - September in Hoonah, Alaska)
Salary Range: Seasonal $18.00 plus potential bonus
Summary:
Zip Rider Operator is to ensure that riders are safely prepared to participate in the world’s largest Zip Rider. Icy Strait Point’s Zip Rider is 1,400’ high, over a mile long, moves at speeds up to 60mph and takes approximately 90 seconds from top to bottom. It’s a rush! There is the “top tower,” where guests arrive by means of a scenic Gondola ride before being securely strapped into the harness seat by you, the operator, and there is the “bottom tower” where guests are unstrapped by you, the operator. Ziprider team members will report to the supervisor as well as two team leads.
Essential Duties and Responsibilities:
Conduct all activities and decisions according to Icy Strait Point’s guiding principles: BAP: Best, Authentic, ProfitableAlways keep safety foremost in your mind and actions when on the job.Duties & Responsibilities specific to the Zip LineSecurely strap guests into harness seat at start of ride and out of harness seat at end of ride. Use a two-check process at the top tower. One person to secure and one to double check secure of guest.From “bottom tower” at end of ride, return harnesses to “top tower.”From “top tower” retrieve returned harnesses for start of next ride.Learn and impart knowledge to guests of all that Icy Strait Point has to offer, including history, tours, food and beverage venues, retail products and venues.Participate in all required training and safety meetingsMaintain a current First Aid/CPR certificationOther duties as assignedRequirements:
Adequate knowledge or willingness to learn about Tlingit cultureMust be able to learn a Tlingit IntroductionKnowledge of the local area (marine life, plants, animals, birds)Must have good verbal communication; patient and able to lead groups of kids as well as adultsStrong commitment to SafetyCapable of moderate physical activity including standing, walking, reaching climbing, and lifting more than 40lbs; able to visually identify safety hazardsThis is a safety sensitive position that is subject to drug testingMust be 18 years of age or older for the top tower and 16 years of age for the bottom tower.Physical Requirements & Work Environment:
Able to lift 40 pounds, stand for extended periods, and walk 5+ miles dailyAble to lift arms and push and pull a 10-foot pool extended to engage return system.Able to lift arms to grab the harness and pull harness retrieval lines.Willing to live in a remote, rural communityComfortable traveling by small plane or ferry to and from a remote settingAble to walk and drive on gravel roads in inclement weatherWorking long days, sometimes including 10+ hour shifts.Must be comfortable with heights.At Icy Strait Point, we’re more than a workplace—we’re a family. As a Native-owned and operated enterprise, we offer an authentic Alaskan experience while prioritizing cultural and environmental stewardship.
Icy Strait Point offers Native Preference under P.L. 93-638.
Ready to help guests take the leap? Apply today and join our team for an unforgettable adventure!
Read LessSustainability Technician
Reports To: Safety & Sustainability Manager
Category: Seasonal, Non-Exempt
Salary Range: $21/hr, with seasonal bonus eligibility
*UPDATE: Locals of Hoonah, AK only. Part-time, weekend and evening shifts available
Position Summary
The Sustainability Technician supports Icy Strait Point’s sustainability initiatives across on-site operations and employee housing. This hands-on role focuses on recycling, composting, waste diversion, education, data tracking, and community engagement. The ideal candidate is environmentally conscious, organized, and enthusiastic about advancing sustainable practices that support environmental, economic, and social responsibility.
Essential Duties and Responsibilities
Support daily operation of sustainability programs, including recycling, composting, waste diversion, and reuse initiativesCollect recycling and compost from employee housing unitsManage composting programs on-site and within housing areasTrack and report sustainability metrics, including monthly recycling and compost weightsMonitor and document wildlife activity as requiredAssist with sustainability projects and initiatives as assignedSupport the employee thrift store by keeping items organized and accessibleCreate communication materials for sustainability events and volunteer opportunitiesRecruit volunteers and help maintain employee gardens at housing sitesContribute innovative ideas to improve ISP’s sustainability practices environmentally, economically, and sociallySupport community partnerships and sustainability-focused eventsPerform other related duties as assignedPhysical Requirements & Work Environment
Ability to perform hands-on, physical tasks in both indoor and outdoor environmentsAbility to work in variable weather conditionsAbility to lift, carry, and move materials related to recycling, composting, and sustainability operationsQualifications
High school diploma or equivalent requiredPrevious experience in sustainability, environmental science, or a related field preferredDemonstrated interest in environmental stewardship and community engagementStrong organizational and time management skillsComfortable engaging with employees, students, and community membersBasic recordkeeping and reporting skillsIcy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.O. 93-638.
