Description Company Overview iboss is a cloud security company that enables the modern workforce to connect securely and directly to all applications from wherever they work. Built on a containerized cloud architecture, iboss delivers security capabilities such as SWG, malware defense, RBI, CASB and data loss prevention to all connections via the cloud, instantaneously and at scale. This eliminates the need for traditional network security appliances, such as VPNs, firewalls and web gateway proxies, which are ineffective at protecting a cloud-first and mobile world. Leveraging a purpose-built cloud architecture backed by 230+ issued and pending patents and more than 100 points of presence globally, iboss processes over 150 billion transactions daily, blocking 4 billion threats per day. More than 4,000 global enterprises trust the iboss Cloud Platform to support their modern workforces, including a large number of Fortune 50 companies. To learn more, visit https://www.iboss.com/ Job Description The Federal Technical Account Manager will play an advisory role to our federal customers, and build long-term strategic relationships with customer and partners and have a mission of ensuring that iboss customers achieve their desired outcomes through the interactions they have with our product and team members. The Federal Technical Account Manager will support customers via live chat, email, web-based ticket systems, telephone, and in some cases in-person interactions. Interactions are primarily proactive, outbound, and on a customer-defined cadence. You will assist customers with designing, integrating, implementing, and training on iboss products and services. In this role you can expect to be very hands-on with technology and will also be responsible for the commercial aspects of the relationship which includes renewing and expanding the services that customers subscribe to. You will be a technical customer advocate; internally partnering with product management, engineering, and R routing and switching Experience with network security; firewalls, intrusion prevention, risk assessment, pen testing, content filtering, PKI, SSL/TLS Experience/familiarity with managing enterprise deployments of iOS, Android, and Chromebook devices Experience managing Windows Server or Red Hat Linux server environments Experience managing large (>1k seat) Windows and Mac workstation deployments Experience managing DNS; Microsoft or Bind Experience with acquiring and analyzing packet captures Highly developed sense of integrity and commitment to customer satisfaction Strong detail orientation and listening skills. Strong decision making and analytical abilities *The role is remote, but you must reside in DC, MD, or VA area. Benefits Health, Vision, Dental - open to domestic partners 401K plan Unlimited PTO Company paid holidays The duties and responsibilities described above are essential functions of the job. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a veteran or as an individual with a disability. *This position is not eligible for sponsorship of work visas.
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