Job Type
Full-time
Description
Iacofano's Catering is seeking a hands-on Operations General Manager to lead our Charlotte kitchen. This is a working leadership role responsible for executing and overseeing a high-volume, 24/7 catering operation specializing in private aviation and corporate catering.
This is not a desk job.
This role is approximately:
70% production and operations (on the floor) 30% planning, logistics, and team leadership
You will be responsible for building and running a high-performance operation focused on:
Order accuracy On-time execution Food quality and presentation Labor control and efficiency Logistics coordination and routing
Success in this role means creating systems, training leaders, and building a team that delivers consistently without requiring constant manager intervention or after-hours calls.
Core Responsibilities
Operations and Production
Lead daily kitchen operations across multiple shifts, including early mornings, nights, and weekends Work alongside the team to ensure proper execution of all orders Maintain strict adherence to food quality, presentation, and packaging standards Ensure all orders are completed accurately and leave on time
Logistics and Execution
Oversee daily routing, delivery timing, and order flow Coordinate with the logistics and QA team to ensure seamless execution Identify and solve operational bottlenecks before they impact service
Labor and Cost Control
Manage labor scheduling to meet business demands while controlling costs Monitor productivity and efficiency across all shifts Hold team accountable to performance standards
Quality and Accountability
Own all quality control processes and ensure compliance with company SOPs Track and reduce errors, deviations, and customer issues Lead by example in maintaining high standards
Leadership and Systems
Train, coach, and develop Shift Supervisors and key team members Build systems and processes that allow the operation to run smoothly without constant oversight Establish clear communication and escalation protocols across all shifts
What Success Looks Like
Orders are accurate, on time, and consistent Labor is controlled and aligned with volume The team operates efficiently across all shifts Issues are solved at the lowest level possible The operation runs smoothly without constant calls or intervention
What You'll Get Out of This Role
Competitive base salary with performance-based bonus opportunity tied to key operational KPIs such as labor control, order accuracy, and efficiency Real operational ownership with responsibility for running a full-scale catering and logistics operation Clear path for growth into multi-unit or senior operations leadership roles as the company expands Hands-on leadership environment where you work alongside your team while building systems that improve performance Structured operation with defined SOPs, processes, and leadership support designed to help you succeed without working 24/7 Direct impact on a growing company serving corporate clients and private aviation nationwide
Success in this role is rewarded financially and with growth opportunities.
Requirements
Experience
3 to 7 or more years in high-volume food production, catering, or logistics-driven operations Proven experience managing teams in a fast-paced, execution-focused environment Experience with scheduling, labor management, and operational systems
Skills and Traits
Highly organized and detail-oriented Strong work ethic with willingness to lead from the front Ability to manage multiple priorities under pressure Strong problem-solving and decision-making skills Process-driven mindset with focus on efficiency and consistency
Leadership Profile
Comfortable working in a hands-on role Able to train and hold team members accountable Strong communicator across shifts and departments Builds systems that reduce chaos and improve performance
Preferred
Catering, airline, or logistics experience Experience in 24/7 or multi-shift operations Food safety certification such as ServSafe Manager
Salary Description
Starting at $80K + performance-based bonus
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