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I TEK Solutions
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  • Member Services Representative  

    - Irving
    Monday Thru Friday 10:00am to 6:00pm Saturday 10:00am to 4:00pm - mand... Read More
    Monday Thru Friday 10:00am to 6:00pm Saturday 10:00am to 4:00pm - mandatory overtime Day off during week. If temp works out there is a strong possibility of conversion to FTE after 6 months POSITION SUMMARY STATEMENT: The Member Service Representative provides high quality customer service to internal and external customers. This position is responsible for processing Member walk-in orders timely, and accurately following department processes, procedures and policies while performing daily responsibilities. In addition, this position will assist Members with placing orders or releasing will-call orders through the Kiosks. This role requires flexibility with work schedule, ability to work overtime, Saturdays, and some Holidays as required to meet business needs. DETAILED RESPONSIBILITIES/DUTIES: - Greet Members with a smile and deliver high-quality customer service - Process Member walk-in orders following proper payment handling procedures at all times to ensure accuracy when handling payments in the form of cash, personal checks, credit card, money orders, cashier check, royalty check or travelers check and when balancing register at the beginning and end of shift. - Maintain a professional and business-like approach to internal and external customers - Responsible for staying current with all internal communication updates - Assist with various back-office tasks as needed Read Less
  • IT Infrastructure Analyst  

    - Tempe
    IT INFRASTRUCTURE ANALYST We are seeking a highly experienced Infrastr... Read More
    IT INFRASTRUCTURE ANALYST We are seeking a highly experienced Infrastructure Engineer with deep technical expertise in enterprise virtualization (VMware), firewall technologies (especially Palo Alto), core infrastructure design, and systems administration including Active Directory. This role supports our fleet of generation technology assets, including complex power generation control systems and the network infrastructures that underpin them. As a contingent member of the Generation Infrastructure, Security, & Compliance (GISC) team, you will play a critical role in designing, implementing, and supporting secure, resilient, and scalable infrastructure solutions. This position requires a seasoned professional who can confidently lead technical decisions, collaborate across OT and IT domains, and drive infrastructure excellence in industrial environments. Key Responsibilities Lead the design and implementation of enterprise-grade virtualization environments, with a strong emphasis on VMware technologies, ensuring high availability and performance across our generation fleet. Architect and integrate Palo Alto firewall solutions, including VPNs and advanced security configurations, into industrial control system networks. Provide expert-level systems administration for technologies including Windows Server, Active Directory, patching, monitoring, backup, and disaster recovery. Collaborate with Cyber Security Services to apply robust security strategies across infrastructure layers. Evaluate and recommend emerging technologies, with a focus on infrastructure modernization and security. Manage work tickets and customer relationships with a service-oriented mindset. Lead infrastructure-related projects and provide executive-level reporting. Ensure compliance with all applicable NERC CIP requirements. Required Experience Minimum 8 years of hands-on experience with VMware virtualization stacks, including deployment, support, and troubleshooting of associated hardware/software. Proven experience with Palo Alto firewalls, including configuration, integration, and security policy management. Strong background in systems administration, particularly with Active Directory, Windows Server, and endpoint management tools. Experience supporting full-stack technology implementations, from network infrastructure to business applications. Familiarity with industrial technologies and control systems is a plus. Preferred Certifications Candidates holding current certifications in the following areas will be given preference: VMware Palo Alto Microsoft (Windows Server, Active Directory) Cisco Cyber Security Project Management Service Management Additional Information Safety and reliability are top priorities. Must be adaptable and eager to learn in a dynamic environment. Industrial experience is highly desirable. Strong communication and organizational skills are essential. Ability to travel to generation facilities as needed. Please include a cover letter detailing your experience in VMware, Palo Alto firewalls, infrastructure design, and systems administration. Read Less

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Astrid-Lindgren-Weg 12 38229 Salzgitter Germany