Job Title: Senior Program/Project Manager Location: Orlando, FL (Hybrid, 4 days onsite) Job Summary We are seeking an experienced Senior Program/Project Manager to lead large-scale, multi-discipline digital and eCommerce initiatives. The ideal candidate will be responsible for planning, executing, and delivering complex software projects across web and mobile platforms. This role combines hands-on program/project management, team leadership, and business and financial oversight. The Senior Program/Project Manager will coordinate multiple projects within a portfolio, ensure delivery on time and within budget, and serve as a key liaison among cross-functional teams, including product management, design, technology, and vendors. Key Responsibilities Lead multiple large-scale programs and digital projects from initiation through delivery. Create and manage project and program schedules, milestones, budgets, and resource plans. Facilitate cross-functional planning workshops and scope definition sessions. Monitor project progress, identify risks, and implement mitigation strategies. Ensure proper documentation of project scope, requirements, and deliverables. Serve as primary point of contact across product, design, technology, and vendor teams. Provide regular updates and status reports to executive leadership. Supervise and mentor a team of project managers (2-5 members), providing coaching, guidance, and professional development. Manage change requests, prevent scope creep, and ensure alignment with budget and timeline goals. Conduct project closeout activities, including lessons learned, handoffs, and final financial reporting. Qualifications Required: 7-10 years of experience in program and project management for digital, eCommerce, or technology projects. Direct management of project budgets between $5M-$10M and program budgets $11M+. 4+ years leading large, multidisciplinary teams across web, mobile, and app development. 2-5 years Agile delivery experience. Experience gathering and defining requirements for digital solutions. Experience managing multiple stakeholders in a matrixed organization. Strong skills in estimation, planning, risk management, change management, and team coaching. Excellent written and verbal communication skills. Proven ability to work under tight deadlines and deliver results in fast-paced environments. Preferred: 10+ years of program/project management experience in technology or digital initiatives. 7+ years Agile delivery experience. Extensive experience leading client-facing digital projects with multiple workstreams. Strong executive presence and negotiation skills. Experience managing cross-functional teams across product, design, technology, and analytics disciplines. Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier. For information on the compensation range for the job and an overview on benefits that HTC Global Services offers please email . The salary, other compensation and benefits information shared by HTC would be accurate as of the date of sharing the information. The disclosed range would consider factors not limited to, geographic location, educational qualification, relevant experience, certifications, skills, suitability/fit for the role, and business or organizational needs. HTC Global services reserves the right to modify the ranges at any time, subject to applicable law. What Makes HTC A Great Place To Build Your Future HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected. Onsite
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